actually i believe that the money was requested and sent approx 3 weeks prior to SCOTT getting the car...

Vicki - please correct me if im wrong...thx

I smell a stick 20b thread starting again

Funny how when a business already has your money how easy it is for them to avoid you and make excuses. Had this been a $13k dollar job that was not paid upfront, this would have been done in November (or at most Dec) after the "opted kit" was available. Its just good business.

I have been a victim of such treatment from businesses before so i know how you feel. It is a shame, but seems nowadays you have to get everything in writing (including REASONABLE completion time) to have anything honored, especially when big money is paid upfront. Good example of this was when i had a bodykit on a previous car being fitted and painted by a body shop, i had it put in writing that it would be finished within a 2 week time frame. If the "contract" wasnt honored, payment penalties would accrue for every day passing that point. Needless to say, it was finished within 2 weeks. I paid good money, and it was upfront, but i would never have done it that way without my "home made" contract.

wow this is crazy.sorry to hear about this.i kinda had the same problem too.i got the run around for about 2 months for some rims.i went to this shop cuz they did previous work on my car and they were nice guys.finally had the money to get some rims.knew the owner cuz i was alwayz going there.

He ordered me up some rims.got the whole yea yea i could get them.missed out on haveing rims for "ROTORFEST07" saw him there got the yea yea i could get them.kept going back and back and back again.got excuses after excuses.finally got told that they were there then got told that they were in there warehouse a few blocks away.went to the street i was told the warehouse was at.there was no warehouse around.then got told they was on back of a truck going down the highway and i could meet the to get them off the truck.was suppose to get a call were to meet them.NO CALL!!

Finally i got feed up and went to get my money back.Owner told me that he credit it back to my card.never got the credit back.Filed a claim with my card people and got my money back in 2 dayz.Yes so thats my story..All that for $1700..thats nuthing compared to this $13k.. this is just crazy..i definitely feel the pain..

GOOD LUCK with this.hope you get it back REALLLL soon..
im looking into gettin my first 8.dont think i will be looking to get stuff done from them or parts from them..

^ The shop you are speaking of is Not Mazsport.

i wanta know whats really going on, this must suck

The car went to Mazsport in May.

There were payments made on March 7 and April 7, 2007.


04/04/2007 9312.39
03/07/2007 2000.00

The initial $2000 was to "hold the date."

dude thats insane sounds like refund

Well as I sit here with a fever I will explain abit.

The car was originally shipped in for a type two turbo kit. We began the assembly process during which time I started to refine an already installed and very functional kit on another customers car. I shared my plans with the owner (Roland) and he was to say the least intrigued and decided to wait and see what the outcome was.

Changes in the kit started to yield more power and during this time we were testing several different ignition upgrades and released our Ignition Solution which opened the door for even higher output levels. Obviously Roland was made aware he would need this upgrade to achieve his true goals and would receive a significant discount. We have made improvements in many areas of the kit and I believe the bit of extra wait at no extra cost to the customer will prove worth the extra time in the end.

This is not a normal RX-8 we are talking about here, it is a show car. Roland approached us because he required something very unique, very visually appealing and also a rocket that makes more than 300rwhp. In a nutshell he want s a show winner!


In retrospect, the original kit could have been installed, the car shipped back and the customer would have received exactly what he originally ordered. I am sure Roland would have been happy and perhaps making customers aware of whats around the corner and giving them options may not always a good thing. Feels like the wrong thing to do but in some cases it may be best.


We are currently approaching the very tale end of the project and expect to deliver the vehicle very soon.

thanks, Scott

Maaan I ca understand.. almost a year and your still paying payments ont he car and not even using it haha.

I remember when my car got keyed on both sides when i went to a football game.. and i did a claim on my insurance and they sent me to thi place i dont remember what it was called well anyways they estimated 3500 ont he uinsurance to get rid of the scratches ok soo i got a rental car they said it would take around 3 weeks.. so they got to work and i would call to get a update like almost everyday.. they never called me to updrate and i told the guy I WANT TO GET UPDATES ADN FEEDBACK on a daily basis.. so after about 2 months i got my car back.. wasnt even cleaned it was dirty ont he interior like DUSTY and the exterior was all dirty.. i have pearl white color.. I take it home and when im cleaning it i notice SO MANY inperfectionsDINGs that weeren there when it ookt he car in.. paint chippin.. so you know at this point im gettin frustrated.. i begni to cleant he leather seats when i start noticing little while freckled on my interior, ac buttons. steering wheel. middle console..

i call the guy and i tell him the situation and im gettin pissed byt his time.. i paid so much for my car and for the insurance n i get shitty work.. so i give them another shot they said they would fix it RIGHT im like ok ok.. I drop it in This time i was given NO RENTAL CAR they said they wouldnt cover it.. i called 3 days later they said another week the car was in peices and bout to go in the paint booth... i call the next week and they say OHH we havetn started on it.. im like WTF!!!!! month later i get my car back IM P ISSED FRUSTRATEd and i just dont want to deal with them, anymore... I get the car and i just leave i go hoem and check it IMPERFECTIONS AGAIN!!! soo many rough spotts i call them (orange peal) SOO i call my insurance and file a claim with them i told them i wanted to take my car elsewhere!

the guy comes to my house and HE SAYD THOSE paint chips are from rocks!!!!!! im like WTF i show him my itnerior which still has PAINT FRECKLES n hes like well talk to the shop and get it taken cared of... Im liKE NOO i dont want them touching my car anymore they had 2 tries and its a sloppy job.. soo i end up taking it back n SUPPOSIDLY they would take care of the car MY INTERIOR looks the same they just smoothened out the rough spots.. omg you cant tell if you glance at it but since I KNOW EVERY curve in my car i can spot them easily.. Ijust got fed up with it and im like what ever. i cant beleive people do business liek that..

I havent dealth this mazsport in that way but all i can say is have patience but yea a year is kinda long..

ohhh yea what i think scott is saying if you wanted the product as it was adverstised then you would have gotten it earlier at the suggested return time.. but he esplained that he was acheiving more power levels with different tuning (ignition upgradd) but it would take time since they were just putting the ignitioon together. Well i can see their point when (roland) agreed to go along with it.. if you want it done right you have to wait..

BUT that once in a while you wait a LONG tiem and get shitty jobs..

You want a car thats relaible not garbage.. i guess whats why these manufactureres take alot of time getting the concepts out.. they dont want garbage out int he streets with there logo on it..
EXCEPT FOR FORD HAHA

no it wasnt mazsport.the place in talking about is in my area.local shop that is actually not there anymore as of recent.supposedly theres a court order on the store window kicking them out..
Store was good when i was first going there and then someone new took over and the store went crashing down.kinda noticed that when the 2 people that i use to deal with when i was going there lefted.also i ran into someone that was working there for a lil while and took me that the new owner was screwing people over..

Roland: a lot of people on this forum should be thanking you right now for funding the R&D of mazsport's ignition upgrade. :banghead:
10 months for a turbo install is RIDICULOUS.
Slavearm's car was there for 9 months.
There was a thread about a 20b install that also took close to a year.

Are we seeing a pattern yet? (I'll search and update with links later today)

Look: I might not have all the details but it is blatantly obvious that mazsport is failing it's customers when it comes to performing work in a reasonable amount of time. If this "upgrade" was done perfected 4 months ago, you should have had this car back 3.5 months ago. What's going on??? The customer paid up front so it's obviously not a funding issue.

I've seen this with a lot of businesses over the years, it's called negative cashflow on behalf of a business. He took your money to fund other projects, started selling ignition upgrades (which many people are waiting far too long for theirs) and left your car sitting there collecting dust.
Mazsport: this isn't how you should be doing business.

Roland: I hope you're able to get your car out of that shop soon

I have spend a considerable amount of money at Mazsport (about 80% of the money being discussed)...and I live way too far away to send my car there.

People need to remember that these kits are MADE when they are paid for...and they are not items that are " in stock". There have been a number of delays with suppliers like Garret that have been totally out of Scott's control. I know that my kit was delayed over a month waiting for Garret to get past the " I don't know when it will be in stock" comments about the turbo that we were waiting for.

I am 100% sure that there is not a dishonest bone in Scott's body...In my opinion...Scott and Mazsports largest problem is that he is a perfectionist...and wants to do everything perfect.....

This has resulted in changes to kits, new products, and inevitable delays that go with re-doing the R&D on products. I had a similar thing with my kit...and It resulted in a wait for it to be done....I was told up front that it would take longer because of it.

I also have come to understand where Betsey fits into this equation...if Scott talked to everyone on the phone...he would get nothing done....he tends to spend a long time when he does get to talk to people on the phone.

If I have any gripes with them is would be the e-mail/communication thing....they could be more pro-active on that... It would be nice to have a system that provided regular weekly updates without having to ask for them

Just my 2 cents on this issue


..the products have been worth the wait for me.

Sorry to hear your situation. THis happens too many times in the rotary community and its sad. I just hope everything works out for the best in the end. One thing i learned with my own bad experiences in NYC shops, therefore i do all the work myself or with other fellow members in the club/community.

Goodluck

P.S Maybe you should call HELP ME HOWARD from the CW11 news. He usually helps.

Jason NYC via CT
NYRA prez

This situation sucks. When I got my Pettit S/C, before I drove my car down there from VA, I was told exactly how long it was going to take. It took exactly the amount of time I was told. I was even encouraged (actually pretty much ordered) to drive the car around for a day to make sure I was 100% satisfied before payment was even mentioned. I think that kind of customer service is definately worth the loss of a few Horsepower.

i would be upset too if it took that long to get my car back. Not upset at Mazsport just upset i didnt have my 8. Mazsport is not some huge company like Greddy or HKS with every sinlge part they sell on the shelf. Also if Mazsport made improvements before my car was done i would want the improvements. I never had a problem with Mazsport's customer service i always got a call back or called back. Kepp up the good work Scott cant wait to see a 400+ RX8

so after all this is there a guaranteed date to finish?......

No...

will there be?

Well it seems buy the time the car is done the RX9 will be out and he will have to wait for delivery on that and the time for the new kit to be developed. My god 13k up front and no delivery after almost a year? Can they send you pics of what they have done, plus give you credit at 5%apr?

hope everything works out cant really say more.

I read the whole thread but still can't say much more than...

That's kind of a really long time for a car to be in a shop.
I hope it all works out.

Hmm...I know where not to go when I am ready for my LSx swap.

Thanks for sharing your experience and good luck

Scott, I believe you are still missing the greater point here- your customer is unhappy.

There may be two sides to this story or whatever, but the main point is that a customer is paying a shop big money for a job that customer isn't satisfied with, bottom line.

Just a couple of things here.

For the record, we did not use Roland's $'s to fund the development of the Ignition Solution or use those funds for other projects. That train of thought is 100% incorrect.

We are doing more than a turbo kit install here, we are building a show car (at least part of it) and further improving the product in house. Personally I hate to read the post's of consumers that have had a product for a year and are still trying to make it work properly. This extra time we have taken was to simply give the consumer more for their money.

Dan is right, I am a perfectionist which makes it very hard to say, "that's fine ship it". Situations like this one do make me question my approach, but do not change my thoughts about the required end result.

That written, bottom line, I do have an unhappy customer here and I will make the situation right, period.

Roland and Vicky, I sincerely apologize for the delay and I will make sure you have your vehicle very soon.

Scott

Well, I can kinda see the logic though... are you saying that in no way that the profits of his payment do not help the funding? Not criticizing, but seems like in some way or another the money could have gone to development.

If they're anything like me, once they get the car they'll be happy. I hate when products are slow to ship and such and I'll complain to no end till I get it, and then I dont care about the wait anymore (to entertained by my new toy).

I'm pretty set on ordering the ignition solution (when I have the spare money) and then I'll decide my opinion on service then. I tend to take more of a "from my own experience approach" about things... while it's good to take advice from time to time, I like to learn things on my own, even if I get the same results sometimes.

It sucks that you're upset with the service, hopefully once you get the car back you'll be impressed enough to still be satisfied, even considering the wait.

I haven't had any issues with Mazsport, they always responded and handled every thing well that I've done with them :dunno:

Lucky you.

Here's a little time line:

April: paid for turbo
May
June
July-find out intercooler is on back order
August
September
October
November: Would you like an iginition upgrade? Sure, while it's down there, why not?
December
January
February
March.....

I'm finally going to chime in here and post my direct opinon, becuase i just cant stand looking at this thread anymore, and not posting anything


My first question for everyone who is posting in this thread is. How many of you guys have actually bought something from Mazsport? Some peoples opinons in this thread are so pointless becuase you have never bought a high priced mod, and been down this road. The pettit opinons about how they are quicker, well honestly theres ALOT more to this turbo kit then a pettit blower. AND if it wasnt for Mazsport what would you have been using to run your car? EManage blue... Hmmm i think not.
I understand your problems with mazsport, yes you should be mad I agree sometimes even the best companies have a hiccup in service.

But i dont think that we should be pointing a finger a Mazsports customer service as a whole.

Especially when most of the posters in here have not experienced mazsports service ever!

All i know is that with all the money i have spent with mazsport, ive never experienced a problem, and if it wasnt for the Int-x i would have sold my rx8 a long time ago because we all know the Blue Emanage was junk and Scott's RnD with the microtech unit saved us tons of headaches and motors.

End of my rant.

TRUE but thats one hell of HICCUP

We all strive to provide perfect service but unfortunately sometimes we fall way short of our goals, but let's not all put mazsport through the firing line, mean come on a lot of us would be lost without Scott here. Charles r hill got help with his motor troubles from Scott. Scott and his crew are a vital lifeline to all us 8 owners

I don't think anyone has said Scott and the whole crew at Mazsport aren't some of the best people for the RX8 community. I doubt anyone can do anything but praise them for all the great things they've done in terms of R&D and finished products.
This whole thread is about lack of communication which does come down to customer service, that's it.
When my warranty is gone and my engine is fair game, Mazsport is still the company I'll be going to first. They make some of the best stuff bar none. If I do decide to drop my car off then I will go in knowing it will take awhile and I'll be prepared for it. The OP was not prepared nor where they updated enought which is why they started this thread.

Try ordering the Ignition Solution...


"Batch next week, should be shipped then.."

2 weeks later

"We are shipping out a batch of 10 today, yours goes in the next one"

3 weeks later

"We are shipping out a batch of 10 today, yours goes in the next one"

rinse repeat

your right....i posted in this thread having never ordered a part......but i can tell you i hear first hand the experiences of some of the turbo kit buyers and buyers of other things that have been waiting exhorbitant amounts of time.....this mean i cant have an opinion on the subject?.....had i been a potential customer in the near future i might have some seriosy and well founded doubts now

very interesting thread...

Chris I'm not directing anything at you. I'm just making a point that there is a lot of people posting here that drive bone stock 8s.

oh i know......nothin but NE love!......

I liked the timeline....from previous OP comments she's neglected the

"we have a new development with the Kit...and it will take a while for the upgrade...do you want to wait"

Seems this would be a relevant point for the timeline..

There is always two sides to everything ;)

I will still order from mazsport. And plus it is the only company that i have dealt with where you can speak directly to the owner of the campany.

My point is, the car was promised back to me in 4-5 weeks. Period. Had I got the car back, I'd be buying and waiting for the ignition upgrade like everyone else.

Bottom line, I lost my car for an entire show season. I will not have the car for most of the upcoming show season, because it was pulled from the body shop mid-chop.

And let's consider I have paid the body shop half of their quote, and bought a set of Asanti wheels, all to prepare for last summer's show season, which has come and gone.

This is done as a labor of love, we all know there's no money to be made in showing our cars. It's just an insane love, pride and obsession. The shows just ain't the same without having a car.

I waited for the ignition for a long time but expected that.

It was a new introduction.

I'm happy with the service and more happy with the design, quality and the fact all the parts were there.

I would have taken a different approach if it was my car so no comment.

Sorry, 3MTA.

my thoughts exactly.

The kits can be purchased directly and the work done by yourself right ...

From what I see, as long as that is still an option...

I'm still buying from Mazsport when the time comes.

I can understand the frustation of the OP.

I mean, show schedules are pretty set in stone. You only get a handful of chances to show your car for trophies every year, and most of them are in the spring.

Mazsport makes some quality stuff, I've never heard of a huge problem from one of their products.

When everyone wants quality you have to wait, thats a pretty simple fact.

But I agree that I hate unrealistic timelines and being given "the run-around."

Sometimes it just sucks to say to a customer:

Yeah, garret has been spotty this summer, I have no clue when the turbo is going to be in. Plus I don't have your intercooler in hand since its a low production highly custom air-water, the rest of the pipes aren't made, I have two other cars in right now also, and I want to revise your kit a bit since I found a better way of doing X.

I've seen cars in prestigious bodyshops for 3 months just waiting for a bodykit to be painted.

Warranty work ususally takes 4-6 weeks.

And getting a turbo kit handmade and installed at a nationally known shop is probably going to take 12-16 months.

Thats just common sense.

Sucks, that you got a tall frosty glass of "run-around"

but now we all know.

This makes sense

It only makes sense if that's what was agreed on in the beginning. All of this is moot though, since it appears that Scott is going to make it right with his customer. That's really all the customer wanted; communication, and compensation. They're probably going to get both now.

I agree 100%, from what i know of Scott I highly doubt he wouldn't do something to make it right with the customer.


Free turbos for everyone, sounds good to me :lol: