busarich

I was emailed and got updated info. Did not realize they were that busy

TeamRX8

iTrader: (25)

It's easy to be generous with service if you can charge high and people are willing to pay it. However, most people want platinum service for belly wash prices.

busarich

I absolutely agree.

RickJ21

Thank you Bose for being a logical thinker.

RickJ21

We were just contacted by a fellow RX-8 club member about this. I'd like to thank him for looking out & letting us know.

busarich, your complaint about HR is unjustified. It has been a total of 3 days from the date that you placed your order before you came here complaining. Either you did not account that you placed your order on the weekend or your agenda is to unjustifiably try to slander good & honest shops. I'm unsure as to which is it right now.

busarich's order was placed on Sat when we were closed. He latter sent an email requesting his BOV be shipped with a pink super charger spring installed. Wed (72 hours latter) we responded letting him know we have taken care of it & his order had been shipped. 3 whole days to receive his order, receive his email, configure his BOV & ship it. Prior to being informed of his post here, we have also responded to two more emails he sent confirming his BOV color & flange type. Though HR strives for 1-2 hour processing & shipping time after an order is placed, please allow for up to 72 hours if we are overloaded. In most cases, HR orders are processed with in 24 hours or less. Simply reading the terms & conditions would of informed you of this.

We work 14 hour day at HR, 5 days a week. Every Monday & Tuesday we are swamped to the hilt to catch up on all the orders that came in over the weekend. Please do us a solid & understand the size of our work load & our strict dedication to our customers & their satisfaction. We haven't been serving the rotary & turbo world for over 10 years by accident. A little basic understanding & common sense goes a long way.

bose

iTrader: (5)

No offense to Himni, but I would bet they don't quite have the capital to afford a dedicated receptionist. Profit margins for small shops get smaller with more employees, I don't blame them at all.
Easy enough to play arm chair business man but you really don't know the logistics of it all.

RickJ21

We do have a dedicated receptionist, only she has other tasks throughout the day that is not technically things she is hired to do. People have seem to love dealing with Libby. It is actually cheaper to hire a answering service to handle all our calls but then the customer gets stuck with only limited services. We don't feel it's the best way to create proper customer relationships. Her time frees up more around noon-1:00 after the morning rush slows down.

RickJ21

I am sorry to hear that you have been burned by other places. But HR is not them & taking care of our customers is our highest priory. I understand that you were concerned that you forgot to leave a note during checkout requesting a spring type. But in the event that your order was shipped with a random default spring, nothing is set in stone. We could simply exchange it out for you... no big deal. It's what we do.

busarich

Seems that i just jumped the gun and thanks for clearing everything up and i apologize for the inconvenience. Thanks for handling it in the manner that you have.

dannobre

iTrader: (3)

Ain't that the truth....if customers were all easy life would be good

RickJ21

It's no problem Rich. Himni Racing is always happy to take care of anything for their customers, even if they jump the gun. You are welcome back any time

busarich

Again thanks for your time and consideration.