Corksport, What kind of Cust Service is this?
06-08-2009, 05:45 PM
#1
Momentum Keeps Me Going
Thread Starter
Corksport, What kind of Cust Service is this?
I bougth a used RX-8 CorkSport CAT Back Exhaust 2nd hand on ebay in FEB 2005, some 4+ yrs ago.
In fall 2008 the rear pipe sprung a leak at the exhaust hanger weld.
I contacted Corksport May 09 and explained all. Yet, even thou the exhaust was used, even thou I wasn't the original purchaser, and even thou the warranty was not transferable, they went above and beyond, they without question offered a 'used', but virtually new replacement part for a 4+ yr old product for shipping cost.
As I told them, I love the sound the Corksport makes from my RX-8, can they help! I think they deserve a big
IF you could imagine the best customer service...could you do better than this? Corksport rocks, they support their customers and products 200%.
In fall 2008 the rear pipe sprung a leak at the exhaust hanger weld.
I contacted Corksport May 09 and explained all. Yet, even thou the exhaust was used, even thou I wasn't the original purchaser, and even thou the warranty was not transferable, they went above and beyond, they without question offered a 'used', but virtually new replacement part for a 4+ yr old product for shipping cost.
As I told them, I love the sound the Corksport makes from my RX-8, can they help! I think they deserve a big
IF you could imagine the best customer service...could you do better than this? Corksport rocks, they support their customers and products 200%.
06-09-2009, 11:58 AM
#7
I have the Corksport exhaust and love it. Also I have had incredible customer service from them as well! I purchased their exhaust and had a minor exhaust leak.
I took it to their shop (approx. 25 miles from my house) and they were extremely friendly and helpful. Even though I installed the exhaust myself, they put my car on the lift to find the leak. The uninstalled the exhaust a couple of times in an attempt of finding the leak. Ultimately it was one of the welds. They simply uninstalled the exhaust and installed a new one. Again at no charge to me!
No more leak. Extremely happy customer. Corksport FTW!!
I took it to their shop (approx. 25 miles from my house) and they were extremely friendly and helpful. Even though I installed the exhaust myself, they put my car on the lift to find the leak. The uninstalled the exhaust a couple of times in an attempt of finding the leak. Ultimately it was one of the welds. They simply uninstalled the exhaust and installed a new one. Again at no charge to me!
No more leak. Extremely happy customer. Corksport FTW!!
Last edited by pdxhak; 06-09-2009 at 12:49 PM.
06-12-2009, 10:50 AM
#10
Momentum Keeps Me Going
Thread Starter
ahhhh...nothing 'tore loose'...
06-12-2009, 11:47 AM
#11
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one thing i don't understand is that they are vendors on rx8web but not here...and from what i know, there is 10x more traffic here... i mean, rx8club is the biggest rx8 forum on the web, right?
anyone know why???
anyone know why???
dry humor wo/
07-11-2009, 12:48 PM
#16
kevin@rotaryresurrection
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IF you do more research into the matter, you will find one large internet company has bought up close to 100 major internet automotive forums. Logic would dictate that the only reason to undertake this project, would be if they know a way to make more money in return. Now, ask yourself how a website makes money. Once you answer that question, you will know why this company has bought up these forums. The act of a large entity acquiring multiple smaller entities in an effort to be the only option available for a certain service is generally known as a monopoly, because it allows the large entity to charge more for their service than a smaller entity could.
IF you will notice, since this large group of car forums (including this one) has changed from private to corporate ownership (late 2007), the number of active paying vendors on each seems to have gone down significantly. This is especially true on 7club.
All of this has had a major impact on the vendor community, especially during these times of economic hardship, but most of the regular users of said forums remain largely ignorant of these issues while they post aimlessly in their lounge threads on these very same forums that promoted the problem to begin with.
Last edited by RotaryResurrection; 07-11-2009 at 12:51 PM.
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