INXS

Agree that its a small issue. No need for more pandemonia.

SilverZ, dont be harsh. Hes just a sales person, might not be aware of the dubious cost cutting regime his company is involve in.. (There MIGHT be more , maybe) I suppose his comments comes from a end-user perspective which might not sound too nice a note to us owners.

INXS

So have you checked which group do u fall under? You kinda missed out one important group. ie I dunno how to chk group.

REX8

bro just to stop you wasting your time lets make 2 things very clear
- 6MT for 95K is not gonna happen even though you willing to wait for it, unless they 'able' to sell you 2nd hand unit as new car
- 5MT for 94.5K doesnt seem rite as well

either way you in lose end, if they mis quote you and offer you a refund, i would take the refund and runaway and take my business somewhere else...

cheers...

sandman369

well said!

emperor also rightly pointed out what people really wanted is clarification to the matter.

rav969

i tin the pi must have quoted the wrong price and cook up story to back out from the deal. That could be the reason why he allow full refund. I am just wondering if u insist to have the 6speed manual and if he cant delivered, if fact u can ask for a full refund plus compensatiom equivalent to the deposit that u have place <-- got to check on this. Try CASE.

CoupeM

This is not toking about another PI or watever promise you made. A guy came up and claim that WOW which is your company sold him a car with a recon IU. Now you are saying that only he does not know is a recon IU but your other 999 customers know it is recon. Is that correct? I feel that it is a matter of integrity and of course there is a need to clarify such doubts. I also wonder how come it have taken you so long to respond to the case on of the recon IU unit but when there is a sales to be made you are the first one to reply.

I did not buy my car from a PI but I believe not only me but many others are curious and want clarification on whether the PI is pocketing more money from giving recon IU tat may break down after 1yr of usage which is the warranty period normally given by PIs in general.

BlackEight

Hi Jimmy,

after reading yr post, I'm a lil confused of wat u're trying to say.

maybe u might be referring to a diff. case altogether or u might
have genuinely missed the thread, anyhow this was how the thread was started

I Quote:
"Originally Posted by ml2spin of SHC
Bought my CL7R from them back in 2004 - and back then industry practice was only one year warranty or 20,000km whichever came first.

Had no issues except an odd water pump leak at 22,000km - quite early for such a part to fail but bad luck i guess. And since it was past the warranty mileage, WOW was contractually NOT obliged to replace the water pump FOC - anyway managed to come to a 50/50 solution - WOW bears half, i bear half of the cost of the new pump + labour.

All fine and good - just suay on my part, i thought.

Why bring up old story?
That's because I just found out that they "cheated" me of $150 by using a recommissioned IU for my new car.

I had a cashcard fault and went to Vicom just now and they told me that the IU was a recommissioned unit manufactured in 2000!! For my 2004 car!!!

That means I effectively lost 4 years of IU manufacturer's warranty - 5 years was from 2000 to 2005!!! like that also can ah - WOW's one year warranty also means you also kenna one year warranty on IU too???

So now if there's any IU fault, I'm not covered.

I don't know what's the industry practice for PIs but to save $150 for a new IU and slap on a recon IU on a $130k car sale!!!

Sorry, WOW - you just lost a future repeat customer and I will never in good faith, recommend anyone to buy a car from WOW again."

and this is the link to the thread :-
https://www.rx8club.com/far-east-asia-38/check-your-iu-98353/

this is wat the bros here are talking about n would like u to clarify.

if yr company has another side of the story, now is the time to speak up.

after reading this post, u should reconsider if it is a trivial matter,
becoz we think otherwise.

Fluid4

hi bro...
i am in PI...
i can bring in the 5mt for u in 6-8weeks...
call mi at 91800085 if u r interested...
my own 5 speed mt is cuming in next month..heheheee

Jimmy(wow)

Hi all, Like i say i'm not against anyone...The main things i'm trying to say is that there are things that is within our control...That the main stuff i'm saying here..I can't say too much here and that why i hardly want to voice out anything... Just to let u guys know that mostly all the IU is recond but that doesn't mean that it faulty..Hi silver and some of the guys here, i apologise if i have offended u somehow in whatsoever but like i say not against anyone...There always no right or wrong between sales person or the consumer, everyone have it own point of view...

Good days,

Jimmy

Emperor

So.. Most IUs from WOW is recon. I wonder if mine from vincar is recon too. Will check it when i have the time.

I wonder whats the rational for saving the $100 odd dollars. I cannot imagine my new Hugo Boss shirt has recon buttons.

Jimmy(wow)

Hi black eight, thanks for the info here.. O.k there are points that i have missed out... Since that the case, i shall explain.
We, wow actually bear half the cost of his water pump leakage even though it after the warranty period and that is out of goodwill...No one will do that.
Second issue... By all ways, WOW have never cheated on him and never collect the $150 for a new IU from him and please dun say that we cheated which we didn't, apart from this we call him and wanted to change for him but he dun want.. He say that his IU was in working condition and dun need to replace.... Did he mention this to you guys out there????Sso where does the cheating come from???
We didn't escape from responsiblity..we solve it but he dun wan and yet post through out all froum and say that WOW failed and cheated him...
You guys can even ask one of my customer here that when he called me almost a month later saying that his radio converter can't recieve good signal and i even replace it to a better unit without a single cent charge.

I would like to say more over this issue but i shall shut up from here cos the more i explain, the more i invite question..and will eventually offend someone here...At least our customer know WOW will never wan to failed anyone..So i guess this customer should know where his limit is...In fact all company have happy and sad customer walking out at the end of the day...It a matter of how many happy versus the unhappy one. And I guess our customer know very well what i have done and fulfill for them...

Thanks for all the patient that you guys have over me. Again no offend over anyone....

All the best...

Jimmy

Silver_Z

I think your post is offensive not only to a few, but to all readers. Like I said, if you have admitted it with a valid and real reason, your post would not have been offensive. Giving a lame excuse is indirectly implying that the readers are a bunch of idiots who will easily be conned into believing your every word. Do you think anyone is gonna belief that IU needs to be imported?

Jimmy(wow)

[QUOTE=Silver_Z]I think your post is offensive not only to a few, but to all readers. Like I said, if you have admitted it with a valid and real reason, your post would not have been offensive. Giving a lame excuse is indirectly implying that the readers are a bunch of idiots who will easily be conned into believing your every word.[/

Hi silver, in fact i dun really wan to say anything much over it..At the same time u might have misinterpret what i meant...Only got to say so sorry if i have offended anyone here...Thousand apology....

Jimmy

ml2spin

OK since everything is being aired in public - yes, Ivan from WOW Ubi ( i assume it was ivan) sent me a PM on SHC about replacing my IU and yes, I turned his offer down because of the hassle and because the IU is still working.

I have already prefaced my grouse/complaint by stating clearly that WOW did its best to help me with my car's water pump failure - that was why I have been recommending people to consider WOW for PI cars until this IU incident.

This is why I used "cheated" in inverted commas - I haven't double-check my sales agreement on whether the IU was specifically listed as an item charged to me.

BUT I assumed that like all new cars bought elsewhere, that the IU provided would be brand new and that it was already factored in the sale price of the car.

So I guess you could say it was my fault - that I believed and assumed that new cars should come with new IUs.

Now WOW can say that is an industry practice among PIs to use recon IUs so as long as it's working and also because the customers are not asked to pay for them.

BUT please realise that I'm not the only one makes such an assumption - most will expect new stuff with new cars - and personally I would be willing to pay the $150 for a new IU if WOW had told me so in the first place.

Of course I may be miffed that WOW couldn't absorb the $150 in the sales price, but if I was told explicitly that a recon IU was going to be used, at least then I could have paid for a new one.

Jimmy(wow)

Hi...ML2 spin thank you so much for your clarification, i appreciate that. So at least a word from u would be better than my thousand explanation...
Thank you once again, million thanks.

Jimmy

darkelfin

wah...nowadays sales line not easy to be in. i can imagine jimmy lunz until lao sai at all the comments thrown at him and still hv to remain calm and appear polite when he's not even the salesman in charge or the boss. damn cham leh.

EBS

Jimmy

I have also been introducing people to WOW, including some friend who bot from Ben.

Just a question.... since the IU is a recon unit, does WOW undertake any warranty after 1 year since it is common knowledge that new IU comes with 5 year warraty?? Or after 1 year, bo liao???

Tks and maybe next time, try and tell customer their IU is recon, I am sure most will pay $150 for a new one.

INXS

I was about to send my resume to WOW.. but i wish to differ

BlackEight

Jimmy,

I have this question for u.

In the first place why put even put a recon IU into a new car.

A $150 IU into a $90,000.00 car?

If ml2spin's IU never gave problem, u guys would have gotten away wif it.
u guys offered to change for him becoz of being caught red handed,
will yr co. call him out of the blue becoz u guys felt remorseful about give him a recon IU and offer to change it for him voluntarily with no prompting?

look what a $150 savings brought to yr company, nothing but bad rep.

please lah, until now u are still trying to defend yr co. by saying that it's
the norm to give recon IUs and "no right or wrong between sales person or the consumer"?
u think the members here are all 18 year old first timers buying new car?
y dun u simply admit that it is yr co.'s fault and apologise. Period.

What's the point of apologising conditionally and point out yr co.'s objective
to take corrective action for a delibrate intent?

u can self proclaim how good yr co. and yr service is
but nothing speaks louder than words.

sorry if i'm being harsh but just like most of the bros here,
we hate being taken for idiots.

Jimmy(wow)

Hi all, thanks for all your feedback and suggesstion.. We, wow will upgrade to serve u guys better if u have any issue prior to the purchase of our cars. I can't say much as i have limit to what i'm publishing here... In fact the more i say i will offend everyone including those in this trade... So i need your kind understanding. Again, i will accept the responsibilty in the event that my customers have any problem with their car and need advise... Thanks you all.

Jimmy

EBS

Hi guys

No point going after WOW (in this case Jimmy). If theres a case, it shld be WOW customers' and WOW. The rest of the gang, check ur IU and chances is if its PI, its re-con so go after ur PI instead.

Its good that the prob surface and we are now aware, esp when buying new car. Do caution ur fnds, relative etc when they are buying new car. At least ask for PI personal guanratee of 5 yrs, even though the re con IU has less than 5 yr warranty.

This is THE INDUSTRY practice and WOW is not the only one.

Cheers

Silver_Z

Yea... From this issue, I confronted my PI, and he says that he will be giving me a recon IU too. Management decision which he is not sure too. Anyway, he gave me his word that if my IU were to **** up... regardless 3yrs, 6yrs or 8yrs.... he will replace it for me with another recon IU. Seriously, if he keeps his words, I cant be bothered if it is recon or not, since it will be lifetime warranty for a recon IU. But... so far its only words, and only time will tell.

INXS

Z, well just hope that your SE stays there for 3, 6, 8 years.. if you decide to keep your car tt long.

ml2spin

Well, my final word on this whole saga = new IUs in a few years' time, so whatever recon IUs you have need only last until then.

But whether you want to change or are forced to change IUs remains to be seen...

BlackEight

In our local business environment, the verbal assurance/guarantee of an emloyee
means nothing even if he were to put in writing. that is the sad truth.

Because staff and sales staff in particular come and go like nobody's business.
the turnover rate of staff and even top mamangement is alarmingly high.
Because employees of the company are not authorised to give written guarantees unless they are authorised by the company to do so.

even if u have a written warranty from a PI, and thy closed down?
that warranty becomes toilet paper.

so think thrice about getting yr ride from brand new, small or unknown or unproven PIs.