Scheduled Service Cost (All Aussie States)
06-26-2005, 06:33 PM
#126
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Well, so far so good.
Dropped the car off today and had a decent chat with the service manager. He was all over what needed doing. Knew what a re-flash was and said they did this every service as a matter of course. Also knew that rotary oil had to be used and would ensure the remainder would be left in the boot.
He owns a rotary himself and is currently building another. Can't remember the details as I'm not that au fait with the older rotaries but it sounded like he's into performance rotaries in a big way.
He was aware of RotorMaster's turbo 8 and reckons the Mazda Speed turbo is something else again. Suggested that a turbo kit may become a Mazda approved option, which confirms the mail in that other thread about a turbo model being snapped in public.
We had a chat about upcoming models. His mail is that an RX8 MPS is very likely. He's also heard that it is extremely unlikely that we will get the next RX7 in Australia as the 8 is selling too well. Obviously, an MPS 8 would rob sales from the 7 and the market would be too small to justify the expense of ADR compliance, etc I guess.
Will post again re: cost of service, etc.
Dropped the car off today and had a decent chat with the service manager. He was all over what needed doing. Knew what a re-flash was and said they did this every service as a matter of course. Also knew that rotary oil had to be used and would ensure the remainder would be left in the boot.
He owns a rotary himself and is currently building another. Can't remember the details as I'm not that au fait with the older rotaries but it sounded like he's into performance rotaries in a big way.
He was aware of RotorMaster's turbo 8 and reckons the Mazda Speed turbo is something else again. Suggested that a turbo kit may become a Mazda approved option, which confirms the mail in that other thread about a turbo model being snapped in public.
We had a chat about upcoming models. His mail is that an RX8 MPS is very likely. He's also heard that it is extremely unlikely that we will get the next RX7 in Australia as the 8 is selling too well. Obviously, an MPS 8 would rob sales from the 7 and the market would be too small to justify the expense of ADR compliance, etc I guess.
Will post again re: cost of service, etc.
06-26-2005, 06:35 PM
#127
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Updatage time..
My g/f printed out this thread and took it down to the service manager this morning... he was extremely interested and is looking into it, and will be considering giving us a discount, she has told them she's not paying for the wheel alignment which did SFA, the car still pulls left- and it's not just me, I let a mate drive it on Saturday and he said the same thing. They also fixed the ciggie lighter (blown fuse) and are fixing her GPS power adapter for her.
Cheers
Rowds
My g/f printed out this thread and took it down to the service manager this morning... he was extremely interested and is looking into it, and will be considering giving us a discount, she has told them she's not paying for the wheel alignment which did SFA, the car still pulls left- and it's not just me, I let a mate drive it on Saturday and he said the same thing. They also fixed the ciggie lighter (blown fuse) and are fixing her GPS power adapter for her.
Cheers
Rowds
06-26-2005, 06:37 PM
#128
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oh and Revolver.. we got charged for the full 5 litres, and nothing left in the boot.... it's OK though ours uses almost no oil between services (it only sees 5000 km/ 6 months)
Rowds
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06-27-2005, 12:24 AM
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As Rowds says - updatage time:
Just got the call. Work is done.
Changed oil and filter, checked all levels, etc. Confirmed tyres and brakes have plenty of wear left. Has left the remaining oil in the boot and checked to ensure the flash is current.
Have washed and vacuumed it. He commented how dirty it was (see my insomnia post :p :D ).
$148 odd all up.
Sounds about right going by earlier posts in this thread.
I raised the cabin filter. As I've only done 15k they will change it at 20K.
Will pick up the car after work tonight. Will report any problems.
Just got the call. Work is done.
Changed oil and filter, checked all levels, etc. Confirmed tyres and brakes have plenty of wear left. Has left the remaining oil in the boot and checked to ensure the flash is current.
Have washed and vacuumed it. He commented how dirty it was (see my insomnia post :p :D ).
$148 odd all up.
Sounds about right going by earlier posts in this thread.
I raised the cabin filter. As I've only done 15k they will change it at 20K.
Will pick up the car after work tonight. Will report any problems.
06-27-2005, 03:52 AM
#130
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wow that's good.. they told my g/f that they couldn't wash it cos of water restrictions.. .. ..
The service manager my g/f spoke to this morning is aware of this thread now,and is taking stuff up with the managers of the business ASAP regarding cost, and is attempting to change things around @ brookvale, but it's going to take time.. Kudos to him for taking the feedback onboard, but we won't be going back and he is aware of that. mostly cos of the lack of aftersales service we'll be going Euro ( Audi or BMW) for our next 'good' car...
Our Gti-6 was serviced by 2 dealerships over the time we had it, and nothing was ever too much trouble, if you dropped by with a broken light globe they'd replace it free in 2 minutes no charge, no problems....drop you off wherever, pick you up.. etc etc.. it was a much cheaper car than the Rx-8 too... go figure!
Rowds
The service manager my g/f spoke to this morning is aware of this thread now,and is taking stuff up with the managers of the business ASAP regarding cost, and is attempting to change things around @ brookvale, but it's going to take time.. Kudos to him for taking the feedback onboard, but we won't be going back and he is aware of that. mostly cos of the lack of aftersales service we'll be going Euro ( Audi or BMW) for our next 'good' car...
Our Gti-6 was serviced by 2 dealerships over the time we had it, and nothing was ever too much trouble, if you dropped by with a broken light globe they'd replace it free in 2 minutes no charge, no problems....drop you off wherever, pick you up.. etc etc.. it was a much cheaper car than the Rx-8 too... go figure!
Rowds
06-27-2005, 06:15 PM
#131
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Originally Posted by RRS
The service manager my g/f spoke to this morning is aware of this thread now,and is taking stuff up with the managers of the business ASAP regarding cost, and is attempting to change things around @ brookvale, but it's going to take time.. Kudos to him for taking the feedback onboard, but we won't be going back and he is aware of that. mostly cos of the lack of aftersales service we'll be going Euro ( Audi or BMW) for our next 'good' car...
As for euro cars, the new GTi has had good reviews but it's still a glammed up hatchback with FWD. What would you get instead?
06-27-2005, 06:24 PM
#132
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Okay, final report on Brookvale's service.
The car was ready as noted previously and had been washed and vacuumed (after a fashion - but it was admittedly filthy when I dropped it off after a hard weekend away in the rain).
I was a bit out with the final cost in the previous post. It came to $158.40 incl. GST as follows:
Labour - $90 (oil change and safety check - no charge for checking PCM calibration)
Oil - $54 (rotary oil used and remainder was in boot as promised).
GST - 14.40
Service book was stamped and signed.
So, although you could say $90 is a lot for what was probably 30-45 mins work tops and the oil was a few bucks dearer than some people have quoted in this thread, allowances need to be made for the fact that there is always a minimum price for any service and they are paying for premises on the northern beaches, etc.
All in all, I'm happy so far and will go back again.
The car was ready as noted previously and had been washed and vacuumed (after a fashion - but it was admittedly filthy when I dropped it off after a hard weekend away in the rain).
I was a bit out with the final cost in the previous post. It came to $158.40 incl. GST as follows:
Labour - $90 (oil change and safety check - no charge for checking PCM calibration)
Oil - $54 (rotary oil used and remainder was in boot as promised).
GST - 14.40
Service book was stamped and signed.
So, although you could say $90 is a lot for what was probably 30-45 mins work tops and the oil was a few bucks dearer than some people have quoted in this thread, allowances need to be made for the fact that there is always a minimum price for any service and they are paying for premises on the northern beaches, etc.
All in all, I'm happy so far and will go back again.
06-27-2005, 07:47 PM
#133
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Revolver, it appears they haven't charged you for an oil filter, sump plug gasket, enviro levy, or workshop consumable levy. And that would be a good thing.....if they used them on your car??? 
06-27-2005, 08:09 PM
#134
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Not quite the same as scheduled service cost, but a wheel alignment cost $65.. Not at my selling dealer - they were too busy to look after me.. Pretty happy with this dealer's (Centenary Mazda) work and the car is no longer pulling to the left.. We used to go to them when we had noddy many moons ago...
Of course, I have some private thoughts about the quality of the selling dealer's pre-delivery as this is the third thing that has been identified..
Of course, I have some private thoughts about the quality of the selling dealer's pre-delivery as this is the third thing that has been identified..
Last edited by xxup; 06-27-2005 at 08:12 PM.
06-27-2005, 08:41 PM
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Originally Posted by Gomez
Revolver, it appears they haven't charged you for an oil filter, sump plug gasket, enviro levy, or workshop consumable levy. And that would be a good thing.....if they used them on your car???
In fairness, this was not the official 20K service. It had been 6 months from the 10K service but I had only racked up 15,849 kms so the service manager said they would only do an oil change and safety check and do the rest at 20K. The warranty book was stamped above the boxes for the designated service intervals as an oil change service only, leaving the 20K service box still blank.
Do you think they need to/should replace the oil filter and sump plug gasket every oil change or only at the designated service intervals (i.e. 10K, 20K, etc)??? Apologies if this is in the manual, I don't have it with me. Apologies again if it is a stupid question but I'm no mechanic. :o
If your answer to the first question is in the negative, do you reckon it's just as easy (and cheaper) for me to change the oil myself every 6 months and only take it to the dealer every 10K? Because it's not a daily driver, I will probably only average 5-7K every 6 months. However, I was brought up with the principle that you get your car serviced every 6 months no matter how far you've driven it.
I guess my other concern is whether the safety check, etc should be done every 6 months or can be left to the designated services. For instance, I'm okay with changing oil and simple stuff like that, but I wouldn't have a clue about checking brake wear or other systems on the car.
Grateful for any advice on this kind of stuff.
06-27-2005, 09:43 PM
#136
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Mate, the way I look at it is this. The filter is a tiny little bugger, so if there is some decent amount of crap in your oil (and there shouldn't be), it'll clog up pretty quickly. It costs $10. It's a crap shoot. 5000k's is bugger all on an oil filter....however this is a tiny one. Why not change it every oil change and be done with it?
By the same token, if the dealer is happy to leave it on and provide warranty for the car, why change it?
The service intervals are set at 10K/six months. The way the dealers generally read that is whichever comes first. I'd get the dealership to do the six monthly changes while it's under warranty....less hassles that way. All the maintenance is documented and you build a relationship with the Service Manager which may come in handy later if something pops up. They're happy it seems to change the oil every six months and then do the full service when the km's roll over. Seems like a good plan to me.
Gomez.
By the same token, if the dealer is happy to leave it on and provide warranty for the car, why change it?
The service intervals are set at 10K/six months. The way the dealers generally read that is whichever comes first. I'd get the dealership to do the six monthly changes while it's under warranty....less hassles that way. All the maintenance is documented and you build a relationship with the Service Manager which may come in handy later if something pops up. They're happy it seems to change the oil every six months and then do the full service when the km's roll over. Seems like a good plan to me.
Gomez.
06-27-2005, 11:01 PM
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Revolver.. ours has done 11,000 km in 16 months.. it's had 2 filter changes and complete oil changes in that time. based on experience with my rally car I wouldn't skimp on changing filters or oil on anything I own. Clean oil and filters are good cheap maintenence.
Brookie have had 3 goes at getting something right for us since we had the car, and they've fucked up without fail. When you have to involve Mazda Australia to get a delivery issue with the car sorted , cos the dealership made it worse, you know the dealership is woeful.
The Pug 306 Gti-6 was a fantastic car, (and far more that just a tarted hatch! :p) as is the '8, but the RX-8 replacement will most likely be either an S4, RS3, or RS4, maybe an M3 I dunno.. We now have a couple of contacts at Audi and I should be getting a test drive of the new models when they come out, which I'm greatly looking forward to!....
D
Rowds
Brookie have had 3 goes at getting something right for us since we had the car, and they've fucked up without fail. When you have to involve Mazda Australia to get a delivery issue with the car sorted , cos the dealership made it worse, you know the dealership is woeful.
The Pug 306 Gti-6 was a fantastic car, (and far more that just a tarted hatch! :p) as is the '8, but the RX-8 replacement will most likely be either an S4, RS3, or RS4, maybe an M3 I dunno.. We now have a couple of contacts at Audi and I should be getting a test drive of the new models when they come out, which I'm greatly looking forward to!....
DRowds
Last edited by RRS; 06-27-2005 at 11:05 PM.
06-27-2005, 11:12 PM
#138
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Originally Posted by RRS
The Pug 306 Gti-6 was a fantastic car, (and far more that just a tarted hatch! :p)
.
06-28-2005, 06:52 AM
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hahhaa....sure we can!! I met a guy tonight that I was buying track tyres off, and he had a Gti-6, as did 2 other mates of mine at various ... everybody loved them beyond belief, and regrets selling!....you must have had the 1 bad one!!... like lexic's RX-8!
Rowds
I met a guy tonight that I was buying track tyres off, and he had a Gti-6, as did 2 other mates of mine at various ... everybody loved them beyond belief, and regrets selling!....you must have had the 1 bad one!!... like lexic's RX-8!Rowds
06-28-2005, 08:57 PM
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Thanks for the feedback guys.
I rang the service manager and he said they generally only change the oil filter and sump plug gasket when the designated services roll around (i.e. every 10K) unless they obviously need replacing inbetween. He reckons the oil filter would probably last a lot longer than 10K but they change it then as preventative maintenance.
He was cool about the follow-up query and gave me the option of dropping the car back in and just paying for the parts if I really wanted them to do it now. He was also happy that I'm taking a close interest in the car and welcomed any further queries.
So I'm thinking they're on top of the situation and I'm happy to just let them do what they normally do as Gomez suggested. After all, it's under warranty and I'm thinking they wouldn't jeopardize the motor for the sake of an extra five minutes work and some cheap parts, that I'm paying for anyway. Naive??
I guess I'll find out if at 40K I'm suffering Lexic's dramas!!
I rang the service manager and he said they generally only change the oil filter and sump plug gasket when the designated services roll around (i.e. every 10K) unless they obviously need replacing inbetween. He reckons the oil filter would probably last a lot longer than 10K but they change it then as preventative maintenance.
He was cool about the follow-up query and gave me the option of dropping the car back in and just paying for the parts if I really wanted them to do it now. He was also happy that I'm taking a close interest in the car and welcomed any further queries.
So I'm thinking they're on top of the situation and I'm happy to just let them do what they normally do as Gomez suggested. After all, it's under warranty and I'm thinking they wouldn't jeopardize the motor for the sake of an extra five minutes work and some cheap parts, that I'm paying for anyway. Naive??
I guess I'll find out if at 40K I'm suffering Lexic's dramas!!
06-28-2005, 09:06 PM
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Originally Posted by RRS
The Pug 306 Gti-6 was a fantastic car, (and far more that just a tarted hatch! :p) as is the '8, but the RX-8 replacement will most likely be either an S4, RS3, or RS4, maybe an M3 I dunno.. We now have a couple of contacts at Audi and I should be getting a test drive of the new models when they come out, which I'm greatly looking forward to!.... D
Rowds
DRowds
I also think I'd have a hard time going back to FWD hotted up hatches after living with the 8. I did my time in those things and even test drove the Renault Sport Clio 182 when considering whether to stump up for the 8. While they're fun, there's nothing like RWD and a more distinctive shape.
I've just read an article about the RS4 - now that looks like a wicked bit of kit!
Still, at well over 100K, I'm happy to live with a bit less power and fruit thanks.
06-28-2005, 09:40 PM
#143
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Originally Posted by Gomez
The next person that mentions Peugeots in this thread will be reported to the Mods/Admins for foul language. CUT IT OUT!
06-28-2005, 09:49 PM
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hehe...
Pu... Pu..... puh.... pleasee Gomez!
nah I wouldn't get a Golf GTi.. too dull and not enough Grunt!!
Brookvale has got back to us, and is refusing to drop the price, although they will refund the wheel alignment as long as we get it done somewhere else!!
They still can't explain why the same service on Revolvers car is 100 bucks cheaper in labour!.... You're not on a fleet deal are you Revolver??
Rowds
Pu... Pu..... puh.... pleasee Gomez!
nah I wouldn't get a Golf GTi.. too dull and not enough Grunt!!
Brookvale has got back to us, and is refusing to drop the price, although they will refund the wheel alignment as long as we get it done somewhere else!!
They still can't explain why the same service on Revolvers car is 100 bucks cheaper in labour!.... You're not on a fleet deal are you Revolver??
Rowds
06-29-2005, 12:02 AM
#146
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Originally Posted by Revolver
Hahahaha...those scars must run deep 'Mez. :p :D
06-29-2005, 06:09 AM
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oil change and safety check is what he originally said. I can't see that it's that different from what's listed on the 20 K service invoice in front of me.....
Check drive belts *
Carried out WDS check for codes and PCM update*
check cooling system
check air cleaner element
check batter electrolyte and fluid level
check engine idle
check brake and fuel lines *
check steering and suspension*
check oil levels*
check brakes*
check parking brake *
check lights, tyre presssures, wipers *
all the aterisked items would be part of a basic safety check/ or what Revolver asked to be done
surely these 4 items isn't 2 hours labour!...
check cooling system - 5 minutes tops
check air cleaner element- 2 minutes
check batter electrolyte and fluid level 5 minutes
check engine idle- 5 minutes....
so that's approx 20 minutes.. and about 15 bucks labour.... and no car wash or vacuum... even though we requested it
I suspect if I'd dropped the car in, it would have been a whole different story...
Rowds
Check drive belts *
Carried out WDS check for codes and PCM update*
check cooling system
check air cleaner element
check batter electrolyte and fluid level
check engine idle
check brake and fuel lines *
check steering and suspension*
check oil levels*
check brakes*
check parking brake *
check lights, tyre presssures, wipers *
all the aterisked items would be part of a basic safety check/ or what Revolver asked to be done
surely these 4 items isn't 2 hours labour!...
check cooling system - 5 minutes tops
check air cleaner element- 2 minutes
check batter electrolyte and fluid level 5 minutes
check engine idle- 5 minutes....
so that's approx 20 minutes.. and about 15 bucks labour.... and no car wash or vacuum... even though we requested it
I suspect if I'd dropped the car in, it would have been a whole different story...
Rowds
06-29-2005, 06:32 PM
#149
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Originally Posted by RRS
I suspect if I'd dropped the car in, it would have been a whole different story...
Can understand why you won't be back but I'm tied to them for the life of the warranty so I'll just keep an extra sharp eye on what's being done and keep the fingers crossed.
06-29-2005, 09:39 PM
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Well she was in her work clothes, and spent the 4 hours she was there working on her splinky new widescreen laptop, add a blondeness factor and I think we have the answer!
They fixed her GPS power adapter yesterday and rang her to tell her to go and pick it up.. she asked them to post it and they refused. She then asked if she was able to charge them( she owns 3 sucessful business's) for the additional 3 hours she's wasted going backwards and forwards due to their incompetence. They shut up at that point, but are still unmoved regarding price.
Their loss..
Rowds
Rowds
They fixed her GPS power adapter yesterday and rang her to tell her to go and pick it up.. she asked them to post it and they refused. She then asked if she was able to charge them( she owns 3 sucessful business's) for the additional 3 hours she's wasted going backwards and forwards due to their incompetence. They shut up at that point, but are still unmoved regarding price.
Their loss..
Rowds
Rowds