Msp16 tsb
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Msp16 tsb
Does anyone have access to a copy of MSP16 (Engine Lack of Power/No Cranks)?
The Canadian TSB# is 01-09/26 -> equivalent US TSB# is 01-13/08
The reason I ask for this is because US TSB#01-013/08 states in the retail vehicle section: When an applicable retail vehicle is brought into the dealer for any type of repair or scheduled maintenance, perform an eMDCS warranty Vehicle Inspection and check the status of MSP16.
My vehicle has been in the Mazda shops multiple times throughout 2008-2015. I have not been offered MSP16. The summer hit - ambient temps are high - I'm experiencing loss of power & my warranty ended in May, 2015. I'm just trying to find some Canadian documentation to perform the TSB for free.
Both Mazda Corp (Canada) and Mazda Dealerships are refusing to release the TSB to me.
My argument being that eMDCS Warranty Vehicle Inspection should have been mandatory when I brought the vehicle in.
The Canadian TSB# is 01-09/26 -> equivalent US TSB# is 01-13/08
The reason I ask for this is because US TSB#01-013/08 states in the retail vehicle section: When an applicable retail vehicle is brought into the dealer for any type of repair or scheduled maintenance, perform an eMDCS warranty Vehicle Inspection and check the status of MSP16.
My vehicle has been in the Mazda shops multiple times throughout 2008-2015. I have not been offered MSP16. The summer hit - ambient temps are high - I'm experiencing loss of power & my warranty ended in May, 2015. I'm just trying to find some Canadian documentation to perform the TSB for free.
Both Mazda Corp (Canada) and Mazda Dealerships are refusing to release the TSB to me.
My argument being that eMDCS Warranty Vehicle Inspection should have been mandatory when I brought the vehicle in.
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I have access to the network information for the MNAO service info, the same site the dealers use. I couldn't find a TSB of that number in the network. All MSP-16 documents are tagged for "North America", and use the 01-013/08 code.
Are you sure on that Canadian code?
Are you sure on that Canadian code?
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Go TO: Dealer loungeSelect: Ms 3
select: 2007 rx8
search: Msp 16 or loss of power
you will see:
01-09-26 bulletin number supercedes 01-08-15
01-09-26 issued May 2009
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I don't have running account access, I work for a company that essentially data mines the entire site (along with every other OEM). We should have it though. One moment, I didn't check the 2007 model year....
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Hmm. We should have the Canadian info (plenty of other Canadian data points), but I still don't see that TSB in any of the series 1 model years. I'll have to keep a note to check for this next time we get an account to update all our data.
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Even Google searching is coming up completely empty, except for a 2nd thread on the forum here with the same problem, also without results.
I've also got the seed of a question on if the dealer is feeding you false information...
MSP-16 is North America, not "US". Providing you a copy of what he is making up would be difficult.
I've also got the seed of a question on if the dealer is feeding you false information...
MSP-16 is North America, not "US". Providing you a copy of what he is making up would be difficult.
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Even Google searching is coming up completely empty, except for a 2nd thread on the forum here with the same problem, also without results.
I've also got the seed of a question on if the dealer is feeding you false information...
MSP-16 is North America, not "US". Providing you a copy of what he is making up would be difficult.
I've also got the seed of a question on if the dealer is feeding you false information...
MSP-16 is North America, not "US". Providing you a copy of what he is making up would be difficult.
I say: but.... 01-13/08 says it's just .3
him: No, Canadian TSB was updated may 2009 (he gives me TSB#01-09-26)
I call Mazda Canada Corp. telling them I need MSP16 but the dealer is quoting me 1.7 -> Mazda Canada Corp tells me he can't find it (but has no problems finding 01-13/08) -> so I give him the name of the service manager at Prima Mazda (edwin) and ask him to find out why I'm being quoted 1.7.
He calls me back and tells me the Canadian TSB has been updated -> and that he can't give me a TSB copy nor can he even give me a TSB# (Edwin already gave me the TSB#01-09-26)
I ask the Mazda Corp rep to confirm it's 01-09-26; and he does. Apparently TSBs are only eligible when the customer comes in complaining about the EXACT issue. My argument being that 01-13/08 clearly states that eMDCS vehicle inspection should be done at every dealer service - which it was not. As such I should get 01-09-26 for free....
Is there any Canadian TSB which includes MSP16 and Zoom Cleaning?
Has 01-13/08 been superseded by any other USA TSB#?
#8
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01-13/08 is still the most recent as of a few months ago, it hasn't been superceeded.
So.. let me get this straight. The corporate number guy can't find it, and "verifies" it by asking the dealer about the TSB? That's really odd ... almost ... shady.
I mean, they are correct about TSBs are only leveraged when the customer has that exact complaint.
There is one more line of defense they are likely to use though: TSBs aren't done "for free". They are just instruction sets and are only subject to warranty coverage if the fault is something that there is still a warranty for. Technically, if there is a mandate to perform a check every time a car is in for service, and the car is out of warranty that would cover that check, then the dealer would be justified in charging you for that check every time.
Also, MSP-16 is only covered by the Powertrain warranty, not the Engine Core warranty. With a 2007, your 5yr (and something kms) Powertrain warranty has been long past.
So.. let me get this straight. The corporate number guy can't find it, and "verifies" it by asking the dealer about the TSB? That's really odd ... almost ... shady.
I mean, they are correct about TSBs are only leveraged when the customer has that exact complaint.
There is one more line of defense they are likely to use though: TSBs aren't done "for free". They are just instruction sets and are only subject to warranty coverage if the fault is something that there is still a warranty for. Technically, if there is a mandate to perform a check every time a car is in for service, and the car is out of warranty that would cover that check, then the dealer would be justified in charging you for that check every time.
Also, MSP-16 is only covered by the Powertrain warranty, not the Engine Core warranty. With a 2007, your 5yr (and something kms) Powertrain warranty has been long past.
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01-13/08 is still the most recent as of a few months ago, it hasn't been superceeded.
So.. let me get this straight. The corporate number guy can't find it, and "verifies" it by asking the dealer about the TSB? That's really odd ... almost ... shady.
I mean, they are correct about TSBs are only leveraged when the customer has that exact complaint.
There is one more line of defense they are likely to use though: TSBs aren't done "for free". They are just instruction sets and are only subject to warranty coverage if the fault is something that there is still a warranty for. Technically, if there is a mandate to perform a check every time a car is in for service, and the car is out of warranty that would cover that check, then the dealer would be justified in charging you for that check every time.
Also, MSP-16 is only covered by the Powertrain warranty, not the Engine Core warranty. With a 2007, your 5yr (and something kms) Powertrain warranty has been long past.
So.. let me get this straight. The corporate number guy can't find it, and "verifies" it by asking the dealer about the TSB? That's really odd ... almost ... shady.
I mean, they are correct about TSBs are only leveraged when the customer has that exact complaint.
There is one more line of defense they are likely to use though: TSBs aren't done "for free". They are just instruction sets and are only subject to warranty coverage if the fault is something that there is still a warranty for. Technically, if there is a mandate to perform a check every time a car is in for service, and the car is out of warranty that would cover that check, then the dealer would be justified in charging you for that check every time.
Also, MSP-16 is only covered by the Powertrain warranty, not the Engine Core warranty. With a 2007, your 5yr (and something kms) Powertrain warranty has been long past.
Based on this doc... when my car went in to replace the oil cooler lines in 2010 - I should have gotten MSP16 - it was within the powertrain warranty.
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2) dealer confirmed (via vin and canadian TSB#)
3) mazda corp confirmed (via vin and north american TSB#)
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Gotcha, that's certainly good assurance
Yes, you were certainly due it. Hopefully you can convince them of that. Sorry I can't be more help. Hopefully someone else might be able to find that doc for you. It could be months, or sometime next year before we refresh Mazda, so I don't want to promise that I will remember to get back to you then.
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Gotcha, that's certainly good assurance
Yes, you were certainly due it. Hopefully you can convince them of that. Sorry I can't be more help. Hopefully someone else might be able to find that doc for you. It could be months, or sometime next year before we refresh Mazda, so I don't want to promise that I will remember to get back to you then.
https://www.rx8club.com/series-i-tro...-259099/page2/
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Yep, they're trying to scam me....
https://www.google.com/url?sa=t&rct=...,d.aWw&cad=rja
This is the equivalent TSB where they are quoting me 1.7
says MSP16 should have been done before starting the service.....
back to the phone with mazda canada
https://www.google.com/url?sa=t&rct=...,d.aWw&cad=rja
This is the equivalent TSB where they are quoting me 1.7
says MSP16 should have been done before starting the service.....
back to the phone with mazda canada
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