In preparation for a road trip to Vegas on the weekend of June 18 I took my car into Goodyear to have the alignment check to insure that the car was in spec since there was a slight pull to the left and that I had just lowered the car. I walked out of the store with the Assistant Manager to do the normal information gathering and was told that I would need to pop my hood so they could have access to the top of my shocks so as to be able to perform the service. This wasn't a problem and since my hood was secured with hood pins at the nose I would show them how they worked. So they Assistant Manager directed me in moving my car around to their rack and stopping right before it. After doing so I exited my car and was instructed to pop the hood with the Assistant Manager standing about 12 inches from me. I was then asked to drive the car onto the car rack and to do so I had to lower the hood. Once it was on the rack I went and walked back inside and was away from the car until they asked what I wanted to do with part of my alignment, whereby they walked me through there shop which there are signs that say I can't do that to show me the results. I then informed them of what I wanted and walked back to the waiting area. To finish off my service they pulled my car out drove it around to the other side to fill it with nitrogen in the tires. By this point at least FIVE Different Tech had touched my car in some fashion. They finished all of my requested services and told me my car was ready to go and asked me to pull the car out of the garage. I am then lead through the shop to get my car and pull it out. After pulling the car out of the garage I sat and situated myself for at least 3 mins and then drove off down the road. Once on the road I drove about 12 miles before I got to the freeway getting up to 55mph. Once on the freeway I cruised at about 65mph for about 8 miles when suddenly my hood slams open destroying my custom hood, my front windshield, and denting my roof and moon roof all the while nearly causing me to wreck. I immediately got on the phone with the service station which asked to call me back which I said fine. In the mean time I traveled to the nearest gas station which what at the top of the canyon. They called me back to ask me to come back so take some picture to file a report and I agreed. I then spent the next week being jerked around by Goodyear's customer service and was ultimately told that it was my fault and that it was me that wanted to open my hood even though I was asked to open it and was told that it HAD to be opened to perform the requested service by more than one person including the customer service representative. He then told me that he didn't care what I thought and wasn't concerned that I was going to have my insurance pursue him and the company and in fact dared me to pursue him. Needless to say that is my very intent and that they have lost a customer for LIFE!! I am also now spreading the word on their poor business practices and customer relations. So heed my warning.

 

LOL you dumb ***. I wouldn't have been so self assuming that the numb nuts knew what they were doing. They only get paid like 8 bucks an hour, especially in this economy. And why the hell would anyone hood pin their car? That's so 60's.

That said, sue the mother *******. LOL LOL LOL. This was a good one. LOL.

 

I hate companies with BAD customer service. Fuckem.

 

got my alignment a few days back at a Mazda Dealer...I'd rather pay a lil more to get the job done right

 

cliffs: opened hood, lowered hood, hood opened, **** cracked

 

1. You're an idiot. I hate people who play with the font on a message board. You aren't a unique snowflake.. you're just some jag-off who can play with [font]

2. You're an idiot. Learn the definition of the word paragraph

3. You're an idiot. If you took out/didn't use the factory latch on the hood you should remember to relatch it after opening it for someone. Your very hard to read ramblings are summed up as: "I opened my street driven vehicle's hood using my unneeded hoodpins and forgot to latch them back down, badness ensued."

4. You're an idiot. I have an aftermarket hood and anytime I take it ANYWHERE that involves someone else having access to the car when I'm not there, I check to make sure the hood is secure. Take it to the dealer, check the hood when i leave. Take it to my mechanic for service, check the hood when i leave. Leave the house in the morning to go to work, check the hood when i leave. FYI, i'm using the factory latch since it's a street car.

5. You're not really an idiot, you're just a kid who can't compose a well written story about what happened to his car. it sucks that you forgot to reattach your hood pins, but that's the price you pay for mods. Call your insurance and eat the deductible.

 

The hood pins dont come off the hood they are part of the hood

 

Well **** you too i was just writing of my bad experince and how I was led to think everything was fine espcialy since they told me everything was ready for me to drive down the road. An if you want to be a ***** about it then take that **** else where.

 

From now on I'lll just spend the time with a tape meassure and do the alignment myself. I have no faith in others any more to do the job right or the right thing.

 

Well apparently you dont spend much time actually looking at other import cars that see track duty because if you had you would see that a lot of them add pins to help hold the hood down. But what am I to expect from a guy with his head up his ***.

 

JustinsFDpoweredFC -don't be a douche
It really sux that happened, but when you mod your car you can't expect mr.goodtire part-timer to go over the top and inspect stuff. Just take it as a really bad lesson learned and find a mechanic that you can trust. Like Laythor said, eat the deductible.

I never thought of using the different fonts. it's pretty gay.

 

Very interesting story. Don't think your gonna win this one, better have some cash ready for the repairs.

 

C'mon guys.................The ONLY thing he really did wrong here was that he should've checked the hood pins himself before heading out. Lesson learned for him I guess. Don't assume they will do the right thing.......always check.

Font..........it's not like we haven't seen that before. Jeez, at least it was some strange @ss color............it's not enough to get all worked up over!

Paragraphs, yep.....that would've been nice. Tip to the OP, it just makes it easier to read.

Well, I hope it works out, but it seems you may be dependent upon them admitting that they wanted the hood open for the alignment. I doubt they will do that.


Oh noes.........TEAMs in here.............I dread seeing what comes next!

 

Sorry for your trouble. The lessons we learn through our mistakes are usually the hardest ...

 

^................well, that was rather benign.

 

lol, having done some pretty stupid sh-t to myself over the years this one gets my sympathy

not that I didn't lmao over the first few replies

 

i have used hood pins on my carbon fiber hood... ive personally seen one to many fly up and shatter on the highway.. AND IT still had the stock latch. and that was in 2005, so i guess im doing it wrong too about 45 years to late..

Well anyways man sorry for your issue, hope all works out, i Dont use goodyear anymore since they screwed me on my first car, they did the whole suspension up front and the next day my brake caliper fell off and destroyed the rotor/pads, they didn't want to take blame but yet they just worked on it.

Had a neighbor get an oil change and they didnt put oil back in, seized the motor up as soon as they pulled out of the lot.

 

Well I think your exibating the qualities of being a douche because if someone tells you that everthing is finished and your ready to go weather they are a part timer or not. The fact of the matter is they didnt finish the job. And by your logic that means I should check that they tightened my lugnuts after a tire change or check my oil filter is tight or oil cap is tight or anything for that matter. If thats the case then no one should take there car in because after all that checking you might as well had done the work yourself. Needless to say I WONT be taking my car into a shop for any reason and will instead do everthing myself. And I plan on using my insurance at this point to fix it.

 

WoW thats pretty bad stuff. Sorry to hear the bad luck you ran into.

 

LOL thanks I appreciate it

 

Thanks for the positive support hopefully I wont have to write anything like this again, but If I do Ill take your comments into consideration.

 

Im going to try whatever I can to win but at this point Im not sure.

 

Insurance won't cover it.

Your car is modified.

 

it will if he had a rider on his policy for it