VelocityRX-8

Has anyone dealt with Wheels Boutique? I placed an order with them back on April 1 which is the same day they charged my credit card. I have been getting the run-around with them for about a month now. Finally last week they provided me a tracking number but UPS is telling me they were never called to pick up the wheels. Wheels boutique is telling me the item went out last week. It has been a month long battle with them...all I want is the wheels I ordered or my credit charge card to be credited. The bill will be coming soon but I have no merchandise. I am thinking of contacting the BBB.

Anyone had a similar experience with them?

smrx8

iTrader: (1)

Yikes I Just Ordered From Them

VelocityRX-8

I filed a complaint with the BBB last night against them. Today I called them again. Wheels Boutique is claiming they have a ups drivers signature on file showing the wheels were picked up. ups is still saying they dont have them. They told me they are going to start an investigation with ups but i dont know if i really believe them since this has been an ongoing problem. They told me that if the wheels are lost then they are going to ship me out another set. i just dont want to have to wait another month for them......

Was your credit card charged immediately? Did you receive any type of invoice? Make sure you document everything. I really hope that you have a better experience than i am having with them.

MassiveAttack

Revoke the charge on your credit card!

VelocityRX-8

unfortunately i did try that...the credit card company told me that the company already has their money, the only thing i can do now is file a billing disupute against them. This has been such a huge hassle and doesn't even seem worth it anymore

Outlaws eXtreme

smrx8, how about your situation, you said you were getting your rims/tires in about 1 -2 weeks? Maybe his will arrive?

smrx8

iTrader: (1)

they had to order my color i did not want mercury silver which they had in stock so it will take longer they said 2 weeks from japan will find out if it true and they said total about 3 weeks . the most. i payed through paypal so if theres any problem ill report it to paypal.

VelocityRX-8

wow, from japan!? what kind of wheels did you get? they had to ship mine from their "warehouse" in california because they did not have them in stock. keep me updated on the status of your order...im curious to see if everything goes smoothly for you.

smrx8

iTrader: (1)

volk challenge in silver you got me a little scare now i think i might call them tommorow and switch my rims to axis hiro and hope they dont tell me there not in stock i send them 3300 via paypal and getting a bit nervous of waiting 3 weeks.

smrx8

iTrader: (1)

Velocityrx8 i looked them up on the bbb site and it says the have a good record and reply and fix anything left through them.i guess thats a good sign they been in buisness since 2000

VelocityRX-8

Yeah, I looked them up on there too...I hope they really are working to fix my situation. I am now going to try to get them to refund my money on the credit card until the "missing" wheels are found...wish me luck with that one! they are really quick to take the money, we'll see how fast they give it back.

Outlaws eXtreme

I talked to Wheeloptions Vic (CA distributor for Mackin).. and he said that for Silver SF Challenge it's another 2 months at least.. there isn't enough order for them to ship over to the states yet. That's why I'm just going to get the Mercury Silver SF.

smrx8

iTrader: (1)

this guy better not be ****** with me ill make his life a living ****

VelocityRX-8

well i just filed a billing dispute with my credit card company against wheels boutique. im tired of fighting with them myself. it has been 30 days and i should not have to pay for missing wheels. let the credit card company handle it.

smrx8

iTrader: (1)

I just talked to them again yesterday and garanteed them in 3 weeks or less .

VelocityRX-8

I have not heard anything from wheels boutique for days...i received a letter from the BBB saying that they have contacted the company with my complaint. i also filed a dispute with the credit card company...just waiting to hear from somebody...

smrx8 keep me posted on the status of your wheels...

smrx8

iTrader: (1)

Ok will due did you try calling them again ??? what there excuse now

VelocityRX-8

they are telling me they are still investigating the "missing wheels" with ups...at this point i just want my $$ back...ill go someplace to buy the wheels.

Mindtrip

Just try and get your money back guys. Vivid can get you both sweet deals on wheels!

VelocityRX-8

just an update....36 days have passed since i placed my order and i still haven't heard from wheels boutique and still have NO wheels....

Im_DANomite

iTrader: (1)

the only people i will ever deal with for wheels would either be MVP Motorsports or Gruppe-S

VelocityRX-8

Can you give me their websites?

Im_DANomite

iTrader: (1)

www.mvpmotorsports.com and www.gruppe-s.com

MVP is run by a guy named Dusty. he's a supra guy, that's why you'll notice all these things for the supra. but he's a volk dealer and can get anything you want. even wheels you don't see on the site.

Gruppe-s is about the same.

call them both since the website only shows a limited number of products.

Outlaws eXtreme

www.importhookup.com it leads you to www.wheeloptions.com

Or simply use the vendor on this site.. he seems to be pretty good with getting back with quotes and what not.

If you decide to go with the above option, Vic is a Volk Dealer too.. and he gets the shipment faster than anyone in California since he's pretty close to Mackin HQ. :P

smrx8

iTrader: (1)

Called them up today and told me the rims will be here by thursday or wensday ill let you know if there true to there word.