Holy crap! Mazda service issue and Engine replacement
07-23-2009, 04:52 PM
#1
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Holy crap! Mazda service issue and Engine replacement
Wow! is all I can say now. I took my 8 into a shop cause I thought it needed plugs. It misfired while driving so I assumed thats all it needed. The local shop guy replaced the plugs (incorrectly, Ill find out later) And said he didn't know what it was other than code 2. He recommended the Mazda dealer. I take it to mazda and they show me the plug was put in wrong. Although they said it would be all mashed up and the apex seal would be destroyed, when the plugs were removed the were still perfect. They needed to do a compression check over night so I left it there. This afternoon they call me and say they have 2 problems
1. All the fuel that was in the engine mixed with the cleaner for the plugs and as per mazdas instructions they turned the car over and a giant fireball shot out the exhaust and set the back bumper on fire, melting it.
2. I have to provide all documents that I have been getting regualar oil changes so that they can prove I wasn't abusing the car.
My issues now are that Mazda is trying to say it was the first shops fault, when i know it wasn't. They are also saying that I may have to go through insurance and such. This is clearly Mazdas responsibility and I am just looking for some info on dealing with the engine replacement and service guys. Thanks all and Ill keep you updated
Man this is a fiasco!
1. All the fuel that was in the engine mixed with the cleaner for the plugs and as per mazdas instructions they turned the car over and a giant fireball shot out the exhaust and set the back bumper on fire, melting it.
2. I have to provide all documents that I have been getting regualar oil changes so that they can prove I wasn't abusing the car.
My issues now are that Mazda is trying to say it was the first shops fault, when i know it wasn't. They are also saying that I may have to go through insurance and such. This is clearly Mazdas responsibility and I am just looking for some info on dealing with the engine replacement and service guys. Thanks all and Ill keep you updated
Man this is a fiasco!
07-23-2009, 05:02 PM
#2
Power!!
Take it to Nucar Mazda in DE. They provide great service and will take care of you. These guys sound like a bunch of *** clowns that don't know what they're doing. I have no idea how they managed to catch your back bumper on fire with a backfire but that is definitely their fault if you drove the car there.
07-23-2009, 06:12 PM
#3
well Mazda showed youthe plugs were put in wrong...........
sounds like they used yhe Mazda cleaner on the engine. Ten after the bacfire and melting they checked the plugs and they were incorrect so...........
your responsibilty.
Get the first shop to pay for damages.
sounds like they used yhe Mazda cleaner on the engine. Ten after the bacfire and melting they checked the plugs and they were incorrect so...........
your responsibilty.
Get the first shop to pay for damages.
07-23-2009, 10:29 PM
#7
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Just to clarify...
The first "shop" you went to to have your plugs changed, was it a Mazda Dealer? Yes-NO...
Sounds to me like it was not as you say the other "Mazda" dealer said the plugs were wrong and could have done Apex Seal damage.
So, I am guessing the first shop put in "normal" Banger spark plugs??
The Mazda dealer put in the correct plugs and you got the fire ball out the back.
Are they saying you have a Bad engine? because they want oil change proof?, do you know if they performed a compression check?, or are they waiting on this info first?
The first "shop" you went to to have your plugs changed, was it a Mazda Dealer? Yes-NO...
Sounds to me like it was not as you say the other "Mazda" dealer said the plugs were wrong and could have done Apex Seal damage.
So, I am guessing the first shop put in "normal" Banger spark plugs??
The Mazda dealer put in the correct plugs and you got the fire ball out the back.
Are they saying you have a Bad engine? because they want oil change proof?, do you know if they performed a compression check?, or are they waiting on this info first?
07-23-2009, 10:35 PM
#8
Thats why u should've never let anybody touch ur car whenever possible.
Look at me, I dont know **** couple years ago, but now Im rebuilding an "almost dying" FC from the ground up. almost done with all the mechanical stuff. Just got Rear Left Hub left.
Look at me, I dont know **** couple years ago, but now Im rebuilding an "almost dying" FC from the ground up. almost done with all the mechanical stuff. Just got Rear Left Hub left.
07-24-2009, 04:02 AM
#9
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First shop not mazda, he only had it for a few mins and said take it to mazda.
They were good spark plugs just one was a t instead of L
They are saying bad engine, I provided all oil change info yesterday. gonna see what happens tody
They were good spark plugs just one was a t instead of L
They are saying bad engine, I provided all oil change info yesterday. gonna see what happens tody
07-24-2009, 07:33 AM
#10
First --- this is not a piston engine, if the guy (or the shop) has enough experience he(or the shop) SHOULD know that Its a rotary engine, its different, and should pay EXTRA attention to it.
Second --- dude, those plugs, Trailing and Leading, looks COMPLETELY different. how could he(was it a her?) just "plug it in and call it a day" without maybe ask a buddy next to his bay what are those ?
Third --- after he "fucked" it up, he just like "y0, bring it to Mazda, I cant do this", this is just TOTALLY irresponsible.
Lets see what Mazda gonna say, if they're going to cover it, thats good. be more careful next time (at your shop selection)
07-30-2009, 10:27 PM
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Unfortunately this story is reason#1 that if I cant do it myself (which is actually quite a bit that I cant do, haha), then it goes to the best local Mazda I can find. Unfortunately the best here went out of business the beginning of the year 
08-02-2009, 01:07 AM
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Update
Pissed now!
From Mazda Service in response to asking about miles on engine and Bumper:
The engine is a reman engine from Mazda which means its updated with all new parts in an existing rotary block.
Regarding the bumper, Mazda will not claim any responsibility due to the larger aftermarket exhaust pipes on the car which contributed to the incident. I suggest you call you insurance company and file a claim and have them investigate and let them try to subrogate the claim with Mazda. If the repairs are done here at my dealership's body shop, I would be willing to pay 50% of your deductible as a goodwill gesture.
I left irate voicemail as He was off today. second Response:
I'm working from home today doing end of month reports, as we are not open in service. I got your voice mail and I will talk to the general manager of the Scott Family of Dealerships, Eoin Walshe on Monday and get back to you. Regarding the bumper, I understand where you're coming from, it is simply a difficult situation.
I will get back to you on Monday.
Man this is ridiculous. I wasn't given a rental, or offered, and they wanna pull this b.s. on me?!?
From Mazda Service in response to asking about miles on engine and Bumper:
The engine is a reman engine from Mazda which means its updated with all new parts in an existing rotary block.
Regarding the bumper, Mazda will not claim any responsibility due to the larger aftermarket exhaust pipes on the car which contributed to the incident. I suggest you call you insurance company and file a claim and have them investigate and let them try to subrogate the claim with Mazda. If the repairs are done here at my dealership's body shop, I would be willing to pay 50% of your deductible as a goodwill gesture.
I left irate voicemail as He was off today. second Response:
I'm working from home today doing end of month reports, as we are not open in service. I got your voice mail and I will talk to the general manager of the Scott Family of Dealerships, Eoin Walshe on Monday and get back to you. Regarding the bumper, I understand where you're coming from, it is simply a difficult situation.
I will get back to you on Monday.
Man this is ridiculous. I wasn't given a rental, or offered, and they wanna pull this b.s. on me?!?
08-02-2009, 01:14 AM
#15
the reman engine is a very good one.
as to the bumper. the other mazda dealer did not follow the tsb procedure. they are supposed to loosen the cat and back it off so the stuff coming from the motor does not mess up the cat.
so if done right the nothing should have ever happened to the rear of your car.
beers
as to the bumper. the other mazda dealer did not follow the tsb procedure. they are supposed to loosen the cat and back it off so the stuff coming from the motor does not mess up the cat.
so if done right the nothing should have ever happened to the rear of your car.
beers
08-20-2009, 11:51 AM
#16
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Update and question
22-Jul Car taken to Scott Mazda
Was told to get a lawyer and insurance involved. Compression test would be done (to be done overnight). And Replacement engine would have to be approved by Mazda
23-Jul Provided all Oll Chang Records
24-Jul Was Told engine was ordered. Would take 5-7 days to Receive.Was informed back bumper was melted from gas leak.
30-Jul I Emailed Kurt, was told Engine Came Today and Should be Done Monday ( Aug 3)
31-Aug Was told I also needed new clutch. $570
1-Aug Was Emailed that I would have to pay 50% of Bumper
6-Aug Emailed Kurt again. Response"Hopefully mid next week"
12-Aug Emailed Kurt Again. "I will check this morning (Thursday)... I was told it should have been done yesterday so I have to see what the hold up is...."
13-Aug "Emailed from Kurt. ""turns out the bumper cover that came in from mazda was damaged. now their painter is on vacation today and tomorrow, so they are telling me next Tuesday or Wednesday til its done....
let me know if its going to be too much of a hardship for you and i can look into an enterprise rental car."""
14-Aug Rental Car issued from Enterprise- $18 a day insurance
20-Aug Called Eric (Kurt on Vacation) Car would be done Friday
23 days without a rental. Finding Alternate ways to get to work
30 days Without my car.
Is there anyway the clutch could have been damaged from the engine not working properly? It misfired while driving and I had no problems previously.
Im soo pissed off with these guys and dont believe I should pay for anything. I just really dont know how I should go about this.
Thanks guys for all your help thus far!
Was told to get a lawyer and insurance involved. Compression test would be done (to be done overnight). And Replacement engine would have to be approved by Mazda
23-Jul Provided all Oll Chang Records
24-Jul Was Told engine was ordered. Would take 5-7 days to Receive.Was informed back bumper was melted from gas leak.
30-Jul I Emailed Kurt, was told Engine Came Today and Should be Done Monday ( Aug 3)
31-Aug Was told I also needed new clutch. $570
1-Aug Was Emailed that I would have to pay 50% of Bumper
6-Aug Emailed Kurt again. Response"Hopefully mid next week"
12-Aug Emailed Kurt Again. "I will check this morning (Thursday)... I was told it should have been done yesterday so I have to see what the hold up is...."
13-Aug "Emailed from Kurt. ""turns out the bumper cover that came in from mazda was damaged. now their painter is on vacation today and tomorrow, so they are telling me next Tuesday or Wednesday til its done....
let me know if its going to be too much of a hardship for you and i can look into an enterprise rental car."""
14-Aug Rental Car issued from Enterprise- $18 a day insurance
20-Aug Called Eric (Kurt on Vacation) Car would be done Friday
23 days without a rental. Finding Alternate ways to get to work
30 days Without my car.
Is there anyway the clutch could have been damaged from the engine not working properly? It misfired while driving and I had no problems previously.
Im soo pissed off with these guys and dont believe I should pay for anything. I just really dont know how I should go about this.
Thanks guys for all your help thus far!
Last edited by Zitman; 08-20-2009 at 11:55 AM.
08-20-2009, 12:14 PM
#17
Talk to a lawyer that deals with automotive repair/customer issues. See what they say about this whole thing. That's what I would do.
How many miles on your car? And tell them if they are replacing the clutch that you want the parts back. Engine failure is not going to cause the clutch to go bad. Drivers cause the clutch to go bad.
How many miles on your car? And tell them if they are replacing the clutch that you want the parts back. Engine failure is not going to cause the clutch to go bad. Drivers cause the clutch to go bad.
08-20-2009, 11:33 PM
#18
22-Jul Car taken to Scott Mazda
Was told to get a lawyer and insurance involved. Compression test would be done (to be done overnight). And Replacement engine would have to be approved by Mazda
23-Jul Provided all Oll Chang Records
24-Jul Was Told engine was ordered. Would take 5-7 days to Receive.Was informed back bumper was melted from gas leak.
30-Jul I Emailed Kurt, was told Engine Came Today and Should be Done Monday ( Aug 3)
31-Aug Was told I also needed new clutch. $570
1-Aug Was Emailed that I would have to pay 50% of Bumper
6-Aug Emailed Kurt again. Response"Hopefully mid next week"
12-Aug Emailed Kurt Again. "I will check this morning (Thursday)... I was told it should have been done yesterday so I have to see what the hold up is...."
13-Aug "Emailed from Kurt. ""turns out the bumper cover that came in from mazda was damaged. now their painter is on vacation today and tomorrow, so they are telling me next Tuesday or Wednesday til its done....
let me know if its going to be too much of a hardship for you and i can look into an enterprise rental car."""
14-Aug Rental Car issued from Enterprise- $18 a day insurance
20-Aug Called Eric (Kurt on Vacation) Car would be done Friday
23 days without a rental. Finding Alternate ways to get to work
30 days Without my car.
Is there anyway the clutch could have been damaged from the engine not working properly? It misfired while driving and I had no problems previously.
Im soo pissed off with these guys and dont believe I should pay for anything. I just really dont know how I should go about this.
Thanks guys for all your help thus far!
Was told to get a lawyer and insurance involved. Compression test would be done (to be done overnight). And Replacement engine would have to be approved by Mazda
23-Jul Provided all Oll Chang Records
24-Jul Was Told engine was ordered. Would take 5-7 days to Receive.Was informed back bumper was melted from gas leak.
30-Jul I Emailed Kurt, was told Engine Came Today and Should be Done Monday ( Aug 3)
31-Aug Was told I also needed new clutch. $570
1-Aug Was Emailed that I would have to pay 50% of Bumper
6-Aug Emailed Kurt again. Response"Hopefully mid next week"
12-Aug Emailed Kurt Again. "I will check this morning (Thursday)... I was told it should have been done yesterday so I have to see what the hold up is...."
13-Aug "Emailed from Kurt. ""turns out the bumper cover that came in from mazda was damaged. now their painter is on vacation today and tomorrow, so they are telling me next Tuesday or Wednesday til its done....
let me know if its going to be too much of a hardship for you and i can look into an enterprise rental car."""
14-Aug Rental Car issued from Enterprise- $18 a day insurance
20-Aug Called Eric (Kurt on Vacation) Car would be done Friday
23 days without a rental. Finding Alternate ways to get to work
30 days Without my car.
Is there anyway the clutch could have been damaged from the engine not working properly? It misfired while driving and I had no problems previously.
Im soo pissed off with these guys and dont believe I should pay for anything. I just really dont know how I should go about this.
Thanks guys for all your help thus far!
a Reman Engine is good, There is a chance that you might actually get a Completely brand new engine ! You just dont know it.
Talk to a lawyer about this whole thing.
08-21-2009, 07:07 AM
#19
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Well the car had 59k miles.
I understand about the clutch , but the only way to get home after the misfire was to drive in first gear, so thats why I was trying to see if it was engines fault/
Insurance because if there are any damages on car, I would not be responsible to pay for it
I understand about the clutch , but the only way to get home after the misfire was to drive in first gear, so thats why I was trying to see if it was engines fault/
Insurance because if there are any damages on car, I would not be responsible to pay for it
08-21-2009, 07:24 AM
#20
Well the car had 59k miles.
I understand about the clutch , but the only way to get home after the misfire was to drive in first gear, so thats why I was trying to see if it was engines fault/
Insurance because if there are any damages on car, I would not be responsible to pay for it
I understand about the clutch , but the only way to get home after the misfire was to drive in first gear, so thats why I was trying to see if it was engines fault/
Insurance because if there are any damages on car, I would not be responsible to pay for it
the clutch thing .... they should just charge you parts for it. since it cost them the same for labor (they have to swap your clutch outa your old engine anyway)
08-21-2009, 09:08 AM
#21
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Oh, by the way, did I mention the rental is a base model Hyundai Accent?
Let me see -- I'm going to have this POS for ~10 days, and you think I want to spend $150 - $300 insuring it through you, when my insurance already covers it? Ha-fricken-ha. That's a couple months worth of PAYMENTS on a car like that.
08-21-2009, 11:07 AM
#22
I'm currently driving a rental while my 2005 RX-8 auto has its engine replaced. Enterprise was kind enough to offer me their premium insurance package on the rental for "just $30 a day." Or, they also had a basic package for about half that.
Oh, by the way, did I mention the rental is a base model Hyundai Accent?
Let me see -- I'm going to have this POS for ~10 days, and you think I want to spend $150 - $300 insuring it through you, when my insurance already covers it? Ha-fricken-ha. That's a couple months worth of PAYMENTS on a car like that.
Oh, by the way, did I mention the rental is a base model Hyundai Accent?
Let me see -- I'm going to have this POS for ~10 days, and you think I want to spend $150 - $300 insuring it through you, when my insurance already covers it? Ha-fricken-ha. That's a couple months worth of PAYMENTS on a car like that.
I feel ya buddy ...
08-23-2009, 11:18 AM
#24
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