Transmission Failure Info
#51
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- I have not asked Mazda to cover the transmission under warranty. When I first approached them over the phone (this week) all I wanted was a quote on a recon transmission or a rebuild.
- Then the Service Manager starts asking whats wrong, what year blah blah blah. The Service Manager was concern that it wouldn't be covered because I'm 3 months past the 3 year drive train warranty.
- I told him not to worry about it because they wouldn't be able to honor the warranty due to the nitrous setup.
- My first comment about Mazda not caring about their customers comes from all my previous dealings with them (well my local Dealer anyway), PRE-Nitrous. They are the ones that installed my RB Flywheel and ACT Clutch. They never said anything about warranty at that time. There are plenty of over things as well that have happened when I've taken it in for general servicing.
- Don't even ask me about TSB's and Orangeville Mazda -- grrrrrr
#52
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Not to rag on your age, but all they see is a 21 year old kid. You have every right to talk to the regional service rep or whoever said your tranny is not covered. You have every right to get a written detailed explanation of why they won't cover the tranny. Ask them for name, phone #, e-mail and address (where certified mail can be sent) of the person that is denying the work. Then ask for a detailed explanation in writing from the service manager why it won't be covered (a simple "parts were not failing" will not suffice) If you must, ask to speak to the service manager at your dealership. The whole time being calm and courteous. Then call the MNAO customer service line and tell them your story. If you sit back and do nothing then you reaffirm their position of you being a 21 kid.
Not to say that you being 21 you are a kid, but that's how some peiople see it. If you were in your 30's they may act a totaly different way.
Not to say that you being 21 you are a kid, but that's how some peiople see it. If you were in your 30's they may act a totaly different way.
He said he can try to get some kinda writing for me soon, and that the " district girl has my number". I told him im not waiting a week for this girl to call me.
EDIT: Called MNAO, their response is that its reported i have modifications and they cannot help me at all. Its a customer pay situation and there is nothing they are going to assist with. Asked who i can talk to since the dealership and "they" will not talk to me or listen and all i got was a "the dealership report directly to us we cannot help you further"
Last edited by G3tR3DDY2GR3DDY; 05-07-2008 at 03:36 PM.
#53
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yea, i just got off the phone with them again. I have been talking to the service manager the whole time. He says its out of his hands and he cannot do anything about it. He said the teeth are completely wore off, (then how was it even driving) and that the clutch pedal had nothing to do with it and my mods were a sign of obvious "racing and misuse". IE the MS intake, pullies, and the exhaust.
He said he can try to get some kinda writing for me soon, and that the " district girl has my number". I told him im not waiting a week for this girl to call me.
EDIT: Called MNAO, their response is that its reported i have modifications and they cannot help me at all. Its a customer pay situation and there is nothing they are going to assist with. Asked who i can talk to since the dealership and "they" will not talk to me or listen and all i got was a "the dealership report directly to us we cannot help you further"
He said he can try to get some kinda writing for me soon, and that the " district girl has my number". I told him im not waiting a week for this girl to call me.
EDIT: Called MNAO, their response is that its reported i have modifications and they cannot help me at all. Its a customer pay situation and there is nothing they are going to assist with. Asked who i can talk to since the dealership and "they" will not talk to me or listen and all i got was a "the dealership report directly to us we cannot help you further"
Print out the act if you have too and take it to your dealer. If they are voiding your warranty because of mods tell them you want that in writing so you can speak to a lawyer since it goes against federal law. What they are saying is complete bull and let them know that you know it is. You need to talk to this regional rep chick (you have every right to get her #) The dealer has it. They have to prove that
a. you have been racing (have fun trying)
b. the mods caused the failure, doubtful they can prove since CAI, exhaust and pullies do not cause tranny failure.
Tell the service manager that you want to take pics of the parts they took out. Make sure you take a pic of the VIN on the tranny to ensure the tranny you are looking at is yours (heard stories of them swapping them out). You need to push and push, if you show ant sign of weakness they will capitalize. It may be to daunting to keep on them and you may feel like $#%@ it. That's exactly what they want, for you to give up the fight. Remember you have nothing to lose at this point but everything to gain. If after a week or so they are still sticking to their guns then I say get it fixed and take them to small claims court. You obviously want to avoid the last part. The longer you fight they more chance they may cave.
In addition ask them if they condone racing and misuse and abuse, since Mazda sells CAI, exhausts, flywheels etc... Their statement has no merit.
Act
"(c) Prohibition on conditions for written or implied warranty; waiver by Commission No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this subsection may be waived by the Commission if "
Last edited by devildog1679; 05-07-2008 at 07:17 PM.
#54
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well i told them to put it back together because i need my car this weekend for something important. Im going to pay them for now because i have no other option.. i cant wait a few weeks for them to cave so i guess i just pay for now, get all the info i can then take them to court??
If i wait is a bad idea too because i have to pay for the stupid rental car every day i wait...
Total cost is 1793.51
943.51 for second gear and synchro
850 for labor.
If i wait is a bad idea too because i have to pay for the stupid rental car every day i wait...
Total cost is 1793.51
943.51 for second gear and synchro
850 for labor.
#55
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well i told them to put it back together because i need my car this weekend for something important. Im going to pay them for now because i have no other option.. i cant wait a few weeks for them to cave so i guess i just pay for now, get all the info i can then take them to court??
If i wait is a bad idea too because i have to pay for the stupid rental car every day i wait...
Total cost is 1793.51
943.51 for second gear and synchro
850 for labor.
If i wait is a bad idea too because i have to pay for the stupid rental car every day i wait...
Total cost is 1793.51
943.51 for second gear and synchro
850 for labor.
http://www.consumeraffairs.com/consu.../small_nc.html
#58
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VIN
Date of warranty work
Place of warranty work
Type of warranty work
I'm gathering some data.
FYI, I got the STS
Thanks
Last edited by devildog1679; 05-08-2008 at 04:08 PM.
#59
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#60
Finally Boosted!!!!!!!
#63
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I honestly can't believe this!!! I still don't... but there it is, or rather NOT!
As I mention in post #39 ... I replaced my trans fluid with MT90
Well that was 3 days ago
and
wait for it
wait
It fracking worked!!!
Over the 3 days it gradually got better and better.
Now today after a good long 130km drive I only get a grind at over 7k and I have to be shifting really fast to get the grind.
And the grind I do get is not nearly as catastrophic sounding as before.
I am honestly amazed and totally satisfied.
To all the haters, yes ok I get it, if there's a problem I've not fixed it exactly and the transmission likely still needs repair. Well MT90 is my solution instead of turning up the Radio, because I didn't feel like dropping 2 G on tranny right now.
So on that note I'm outta here. I'll post back if and when the problem escalates.
Thanks everyone
Well that was 3 days ago
and
wait for it
wait
It fracking worked!!!
Over the 3 days it gradually got better and better.
Now today after a good long 130km drive I only get a grind at over 7k and I have to be shifting really fast to get the grind.
And the grind I do get is not nearly as catastrophic sounding as before.
I am honestly amazed and totally satisfied.
To all the haters, yes ok I get it, if there's a problem I've not fixed it exactly and the transmission likely still needs repair. Well MT90 is my solution instead of turning up the Radio, because I didn't feel like dropping 2 G on tranny right now.
So on that note I'm outta here. I'll post back if and when the problem escalates.
Thanks everyone
#64
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As I mention in post #39 ... I replaced my trans fluid with MT90
Well that was 3 days ago
and
wait for it
wait
It fracking worked!!!
Over the 3 days it gradually got better and better.
Now today after a good long 130km drive I only get a grind at over 7k and I have to be shifting really fast to get the grind.
And the grind I do get is not nearly as catastrophic sounding as before.
I am honestly amazed and totally satisfied.
To all the haters, yes ok I get it, if there's a problem I've not fixed it exactly and the transmission likely still needs repair. Well MT90 is my solution instead of turning up the Radio, because I didn't feel like dropping 2 G on tranny right now.
So on that note I'm outta here. I'll post back if and when the problem escalates.
Thanks everyone
Well that was 3 days ago
and
wait for it
wait
It fracking worked!!!
Over the 3 days it gradually got better and better.
Now today after a good long 130km drive I only get a grind at over 7k and I have to be shifting really fast to get the grind.
And the grind I do get is not nearly as catastrophic sounding as before.
I am honestly amazed and totally satisfied.
To all the haters, yes ok I get it, if there's a problem I've not fixed it exactly and the transmission likely still needs repair. Well MT90 is my solution instead of turning up the Radio, because I didn't feel like dropping 2 G on tranny right now.
So on that note I'm outta here. I'll post back if and when the problem escalates.
Thanks everyone
#65
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^^^ THANKS!!
And I will try and take it easy but it's just so good shifting in to 4th without grind.
I just can't believe I'm shifting in to 4th without any grind.
I had also forgotten how much I enjoyed 4th (down shifting produced grind as well).
I've been shifting from 3rd to 5th in most up shift situations, and wouldn't down shift unless I knew 3rd would take it. This produces how shall I say it, a very uneven experience.
I'm hoping the transmission hangs on until my TC/SC'd then I'll upgrade to a more suitable solution. (Maybe next summer)
And I will try and take it easy but it's just so good shifting in to 4th without grind.
I just can't believe I'm shifting in to 4th without any grind.
I had also forgotten how much I enjoyed 4th (down shifting produced grind as well).
I've been shifting from 3rd to 5th in most up shift situations, and wouldn't down shift unless I knew 3rd would take it. This produces how shall I say it, a very uneven experience.
I'm hoping the transmission hangs on until my TC/SC'd then I'll upgrade to a more suitable solution. (Maybe next summer)
#67
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Well I got word from the dealer, I need to replace synchros 1-5, gears 1-3, and forks 1-3 The good news is Mazda is covering the whole thing The service manager went to bat for me, kudos to Don Miller Mazda. I'm bringing the service department some bagels and coffee in the morning. There is bad news, they said I need a new clutch and flywheel due to being worn. I have the MS flywheel which was put in 15K miles ago, so I doubt I need a new one. The clutch has 15K NYC miles and 15K WI miles, so I'm not to convinced I need a new one. I'll be looking at them in the morning, any specifics I should look for? Does anyone have a pic of the stock clutch new so I can compare?
#68
Out of NYC
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I have a picture of the clutch disc somewhere, I have to look at it when Im back home tonight (have to go out now)
but still, as long as you dont have any purple or blue-ish color anywhere on the disc, u should be fine.
Or just look it up in service manual, find out the specs of stock clutch disc, print it out and tell them to do a measurement in front of your face.
but still, as long as you dont have any purple or blue-ish color anywhere on the disc, u should be fine.
Or just look it up in service manual, find out the specs of stock clutch disc, print it out and tell them to do a measurement in front of your face.
#69
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I have a picture of the clutch disc somewhere, I have to look at it when Im back home tonight (have to go out now)
but still, as long as you dont have any purple or blue-ish color anywhere on the disc, u should be fine.
Or just look it up in service manual, find out the specs of stock clutch disc, print it out and tell them to do a measurement in front of your face.
but still, as long as you dont have any purple or blue-ish color anywhere on the disc, u should be fine.
Or just look it up in service manual, find out the specs of stock clutch disc, print it out and tell them to do a measurement in front of your face.
#70
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Update
They started to put my car together on Tuesday, it's now Friday? Dealer said they had some problems with the rebuild and it will take longer then they thought. Guess it's easier to take one apart then putting one together
#71
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I have a picture of the clutch disc somewhere, I have to look at it when Im back home tonight (have to go out now)
but still, as long as you dont have any purple or blue-ish color anywhere on the disc, u should be fine.
Or just look it up in service manual, find out the specs of stock clutch disc, print it out and tell them to do a measurement in front of your face.
but still, as long as you dont have any purple or blue-ish color anywhere on the disc, u should be fine.
Or just look it up in service manual, find out the specs of stock clutch disc, print it out and tell them to do a measurement in front of your face.
if the clutch has had any use at all it will be blue/purple
that whole clutch hub color claim is total BS
it will be that color by the time the engine is broken in
#72
Once again, I agree with my friend here. If the bluish were from abuse it would have a slightly different shine/hue to it. Like more solid blue than blotchy, brownish.
#73
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Got it back today. Tranny feels great no grinding into 2nd I want to thank everyone for their input. The dealer said Mazda was giving him a hard time about the warranty work due to worn synchros. Once the dealer told him that I had documentation of others getting their tranny done under warranty for the same issue they said OK
#75
Got it back today. Tranny feels great no grinding into 2nd I want to thank everyone for their input. The dealer said Mazda was giving him a hard time about the warranty work due to worn synchros. Once the dealer told him that I had documentation of others getting their tranny done under warranty for the same issue they said OK