Mazda dealer got my engine bay on fire......
09-10-2012, 06:17 AM
#1
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Mazda dealer got my engine bay on fire......
So my mechanic took the mazda last month trying to get it hooked up to the computer and while they where troubleshooting something they got a small section of my engine bay on fire, its not too much but about 3 things need to be replace since 1 is melted a bit and the others one are not like they where before the fire.
Im going after I take a nap been working all night. Im not wrong by saying they have to replace it right? I have all the right to get this replaced?
Anyone have this issue? What have you ask/demand from them and what has mazda come back with? What should I expect?
Im going after I take a nap been working all night. Im not wrong by saying they have to replace it right? I have all the right to get this replaced?
Anyone have this issue? What have you ask/demand from them and what has mazda come back with? What should I expect?
Last edited by Novoken; 09-10-2012 at 06:22 AM.
09-10-2012, 06:41 AM
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Ill get pics later after my nap lol. Its not bad. Didnt damage anything but plastic and the underlining of the hood. I just dont understand how they didnt replace it on their own.
09-10-2012, 08:28 AM
#4
well, considering those parts were fine before you took the car in for servicing, one would imagine that if they cause damage to the vehicle they have to repair it out of their pockets. i had a simmilar incident on my last car; jiffylube did an transmission flush when it wasnt needed, broke the transmission, and when the went to move the car before they knew the transmission was locked up they blew a seal on the engine. they didnt want to pay for damages and repairs, but our lawyer quickly got that taken care of. 
then when they didnt want to pay after a judge ruled in out favor, our lawyer called police who went with us to that location and when we arrived he shut them down with a cease and assist order, and they couldnt do anything till we got the money we were due for repairs, work hours taken off, court fees, everything.
long story short, they break it they fix it.
then when they didnt want to pay after a judge ruled in out favor, our lawyer called police who went with us to that location and when we arrived he shut them down with a cease and assist order, and they couldnt do anything till we got the money we were due for repairs, work hours taken off, court fees, everything.
long story short, they break it they fix it.
09-10-2012, 12:15 PM
#7
The dealership should address everything damaged, and return your car to you as if nothing had happened.That means it should be in perfect.
They promote their techs as Mazda trained and certified, and are held to a higher standard.
Consider giving Mazda's head office a call and ask them what they think about one of their dealerships setting a customers cars on fire.
They promote their techs as Mazda trained and certified, and are held to a higher standard.
Consider giving Mazda's head office a call and ask them what they think about one of their dealerships setting a customers cars on fire.
09-10-2012, 07:30 PM
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Spoke to corporate. They called the dealer and they said no fire happened when they had the car. So mad Im going over tomorrow and talk to them in person.
09-10-2012, 10:08 PM
#11
I HATE SPEEDBUMPS!
That dealership is just trying to protect themselves from the corporate bosses...
Anyway, are they going to fix their mistake without you making payments on that issue? Good luck and keep complaining if they deny their mistakes.
09-11-2012, 02:04 AM
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we took it in cause at the time we didnt know that the issue was atkins seals we used. So he took it in to get it hooked up to the computer to see what was going on.
My mechanic saw it when he went to pick the car up. The engine bay was all black full of ash. I just emailed the guy I spoke with from Mazda telling him to call back and talk to the person that actually worked on the car not the managers. And if they come with the same story that I would contact a lawyer and local newspaper. I rather have the parts and put them myself its not much but if they keep it on ill get super picky, anything black from the fire will need to be replaced lol.
My mechanic saw it when he went to pick the car up. The engine bay was all black full of ash. I just emailed the guy I spoke with from Mazda telling him to call back and talk to the person that actually worked on the car not the managers. And if they come with the same story that I would contact a lawyer and local newspaper. I rather have the parts and put them myself its not much but if they keep it on ill get super picky, anything black from the fire will need to be replaced lol.
09-12-2012, 12:13 AM
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I went to my insurance and they will go after the dealer. So I dont have to do anything else. This friday a adjuster will come and check the car. I told them I wanted the check and I would do they work not any shop. Now I need a engine bay diagram to check part prices. Anyone know where to get one online?
09-12-2012, 12:16 AM
#15
weeeeeeeeee
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Foxed.ca - Mazda RX-7 Manuals
Ignore the part about RX-7 ... there's an anchor that'll take you directly to the RX-8 manuals... including the parts catalog that has a bunch of pictures of the engine bay.
Ignore the part about RX-7 ... there's an anchor that'll take you directly to the RX-8 manuals... including the parts catalog that has a bunch of pictures of the engine bay.
09-13-2012, 04:41 AM
#19
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OP, while I am sorry to hear about your issue with the DEALER, why did you ring "corporate", I guess you mean MNAO (Distribution) first.
You really went about this the wrong way....
YES, take car back to the Mazda Dealer, find out how and what they are prepared to do to rectify damage to get it back to how it was when car first went in.(physically).
THEN, if you are getting nowhere contact MNAO and report their private Dealer...not before, give the Dealer a chance to fix it.
I don't know why people assume that another company would know everything that was done to your car, even after a phone call.
Good luck, but without pics and locations we can't do much more to help.
There is no "engine bay diagram" that has everything listed in one spot (part number wise)..
Again more details are needed and pics.
You really went about this the wrong way....
Spoke to corporate. They called the dealer and they said no fire happened when they had the car. So mad I'm going over tomorrow and talk to them in person.
THEN, if you are getting nowhere contact MNAO and report their private Dealer...not before, give the Dealer a chance to fix it.
I don't know why people assume that another company would know everything that was done to your car, even after a phone call.
Good luck, but without pics and locations we can't do much more to help.
There is no "engine bay diagram" that has everything listed in one spot (part number wise)..
Again more details are needed and pics.
09-13-2012, 11:12 AM
#21
(from the owners Manual)
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management, you can reach Mazda North American Operations by one of the following
ways.
Log on: at www.mazdaUSA.com
Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.
E-mail: click on “Contact Us” located on the “Inside Mazda” tab, or at the bottom of the
page at www.mazdaUSA.com
By phone at: 1 (800) 222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are being fairly considered, Mazda
North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management, you can reach Mazda North American Operations by one of the following
ways.
Log on: at www.mazdaUSA.com
Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.
E-mail: click on “Contact Us” located on the “Inside Mazda” tab, or at the bottom of the
page at www.mazdaUSA.com
By phone at: 1 (800) 222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are being fairly considered, Mazda
North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system
09-16-2012, 05:01 PM
#23
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UPDATE:
Ok so I had my reasons for not going to the dealer. I had some issues there before buying parts and when my mechanic got there they where trying to close the hood asap so he would not see it and when he asked they gave him the run around.
I spoke to my insurance and they will go after for everything including my deductible.
So ill get a check and will replace it all myself.
Ok so I had my reasons for not going to the dealer. I had some issues there before buying parts and when my mechanic got there they where trying to close the hood asap so he would not see it and when he asked they gave him the run around.
I spoke to my insurance and they will go after for everything including my deductible.
So ill get a check and will replace it all myself.
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