mazradiodoc

Wow, this is a very heated thread. There seems to be a lot of misunderstanding by most and some understanding by few on this upgrade. I dont think the dealers are trying to make this hard on anyone, they really are unsure how this system works, how to troubleshoot it and were they will get hardware or software from. I mean the same guy that checks your oil will be trying to identify a problem in your Nav system?? As the owner and operator of your Nav, you know way more than most at the dealership. The Nav system is manufactured by Panasonic and the software is produced by Navteq. (an arrangement I dont think they like) United Radio is only the service center for this system. VERY EARLY production DVD units seemed to have a reset issue that would crash the system software. this problem has been corrected! I say seemed to have based on all the post from people that crashed there own. The updated software is NOT available for download or at the dealer. I assume Panasonic and Mazda will come up with a plan (that doesnt cost them a lot of money) to distribute upgrades to any and all Nav owners. This system has been on the market just over a year and few have the oldest software . The problem I see with breaking your system so you can get the latest screen saver is the cost involved. Everyone hates the up front cost for there system... well this helps pay the service contracts on replacement (because I want the newest color). This is why the "secret" screen was a secret, so you couldnt hurt your self. Now everyone is upset customer,Mazda,Dealer. Its a good thing no one knows about the superdouble secret screen

Sputnik

Dude, if you want to keep the batcave location a secret, then don't tell them about the superdouble secret screen!

---jps

Boozehound

I agree with what most of what Mazradiodoc said, but realistically, would anything have happened (re: panny/mazda/navteq) to distribute the updated firmware if there hadn't been large numbers of people who nuked their software and brought the problem to the dealers? There seemed to be no reason for Mazda/Panny/Navteq to correct the issue if the owners hadn't brought it up, and apparantly the quickest way to bring the issue up with Mazda has been to go through their pocketbooks (wasted warranty hours they pay for, parts, etc). It's not what any of us would want to do, but here in the real world that's how we (the owners) got the issue addressed (and with surprising speed, too). I guess we'll see how it all turns out, but I don't think any of the customers are sorry that we've pressed the issue (via the backdoor menu (mentioned in the service manual - not too secret)).

Now what's this about the double secret backdoor menu?...

BRx8

you have WAY too much faith in Mazda

mazradiodoc

here is the M-tip someone asked about (not much to it).

Ref#: 0004185 Sts: OP OPEN Type: HT REPR HINT Dlr Sts: RELEASED
Source: Case Ref: Other:
Subject: NAVI DISPLAY READS "APPLICATION NOT LOADED"

Model Year Affected VIN Range Model Specs
BK*** 04 to 04
FE*** 04 to 04


Some customers may complain of the navigation display not operating
correctly. "Application not loaded. Please insert upgrade disk."- May
be displayed on panel continuously.

Contact National Technical Assistance Hotline for repair information.


The most up to date NAV software version is U9.139 for all that are trying to keep up.

It is true that MNAO did try a program of sending upgrade disc to dealers that would request and have them send it back. they have changed that policy and are reviewing this "application not loaded" problem case by case. I think they have a good idea which DVD players would have this problem and the ones that would/should not.

It is very true that Mazda knows that you know how to erase the system software. and now they know that you know they know!? I think

I am going to try and contact Mazda for how they think this will go, I emailed Panasonic today and expect they will answer quickly.

" I don't think any of the customers are sorry that we've pressed the issue (via the backdoor menu (mentioned in the service manual - not too secret))."

If you meant owners manual Boozehound, Im not sure where, the copy I have only has a software disclaimer page.

Boozehound

nope, I meant the shop manual which is readily available online or at your local mazda parts counter.

Japan8

No he didn't mean the owner's manual. He meant the Service manual... the same thing the techs use to work on your car. Tells you stuff like how to take off the front bumper (so you can do the oil cooler grills).

mazradiodoc

OK, thanks

flyboyindy

Yeah... what is this double secret back door? And as far as Im concerned I could care less that Mazda knows what "we" did to our systems. As far as Im concerned bumper to bumper warranty means that EVERYTHING that goes wrong with the car.. no matter what in the warranty period should be fixed by them. PERIOD... Im so done with Mazda.... Argghhh...

mazradiodoc

There is no double secret back door, it was a joke. except... well never mind.

flyboyindy

Your killin me....lol...

Equis

Holy crap I did not even know there was an update to the Navigation, that seems really cool and all. I think all these people trying to get the latest update has pissed off my dealer since I honestly have a screwed up issue with my NAV. My nav gets all crazy at times and gets me lost or states the car is runnig over water and constantly keeps rerouting. I told the dealer this and they gave me this BS attitude how my system is fine, I really hope they don't think I am trying to get a free update I just want my damn $2000 option to actually work correctly!!

cgrx

go to a few different dealers

tripwire

I was just in for service of the AC Amplifier and I asked them about upgrading my NAV software. They checked out what I had and what they could get. Told me it would cost $1000 to order the upgraded software on DVD from Mazda NA. WTF?

Has anyone heard from NavTech when their update for the RX8 will be out? I can't get them to reply to me. Suppose I could call.

mazradiodoc

Sounds like the dealer is trying to sell you the map DVD at a very large markup or making you buy a new player. I would say do what everyone else has and erase your software. It will require two trips to the dealer but right now it seems to be the only way.

The only answer from the manufacture is to make sure there is plenty of exchange DVD players and hope not everyone will erase the software.

Boozehound

Just make sure you read all of this thread before you nuke your software - there are risks...

BRx8

i got mine reprogged but it was a hassle...had to speak to the manager of service because i was told it'd take a month for the upgrade CDs/DVDs to make its rounds...that was along the same time Mazda decided to do away with loaning them out and just start replacing units...so they called and replaced my unit, but not without a questionairre from Mazda on usage

all in all, i think the changes are worth it...now you can search businesses unlike before, the split screen is a bit more helpful, and it actually tells you what highway to get off and on on instead of just "exit highway"...now you can really just listen without the screen

devoid

so how is it that you get the split screen setting? My car was just built last month, June, and I was playing around with the NAV, but didn't see anything about a split screen, nor did it come up automatically. Can you tell me what settings I need to look for/change to enable this.

Thanks!

mysql101

devoid, the split screen appears when it's giving you directions. If there is a right turn up ahead, it will display the map on the left, and on the right it will show how the right turn will look ahead.

My car was built in Dec and has the new software.

CzechsMix

Here is how my Nav Update is going.

After about one month of fighting with Mazda here seems to be the procedure that gave results.

1) Report the "Application Not Laoded" problem to your dealer.
2) Dealer verifies problem and calls Mazda Tech Line
3) Dealer now has to contact "United Radio" to receive a standard questionaire that has to be answered by you before a newly programmed unit can be shipped.

(United Radio) is the official place that handles the Mazda Nav System replacements)

4) United Radio will then overnight a new Nav Unit to the dealership once the questionaire is faxed to them and the order has been placed online by your dealer.

(United Radio overnights all orders as their standard shipping procedure)

5) Once the Nav Unit arrives, your dealer will call to schedule an appt. to have it installed.


PS: My Bose 6 CD changer died last week and there is at least a 2 week back order on replacements thru United Radio as of 7-19-2004. I didn't have the hassle of Mazda ordering a replacement CD changer like I did the Nav Systetm.

BRx8

it only works if you have a destination set and only on expressways...when you're exiting on a ramp, it'll show you all possible exits you can take (sometimes there's more than 1 very close to one another) and draws directional arrows to the correct one...is it necessary? not really, but it's just a little more detailed than before

fracatta

First off all sorry for my bad English…
I’m a Mazda 3 owner with nav, in Italy. I have just bought a Navteq Europe Map Upgrade 2004/2005 for 294€.
With the DVD Map a got an Application CD I suppose to upgrade the NAV firmware. My hope was to get the Mazda Logo at start up and the famous split screen… I updated the firmware (it took about 2-3 minutes) I replaced my old DVD map with the new one but no Mazda logo and no split screen is appeared. It start with the same old splash screen with the DVD logo and the words Nactech 2001-2002. The functions and menus are exactly the same. The only improvement seems to be the elaboration speed, now it’s a little bit faster and accurate.
My old software version was : M9.99 2003.2
My new software version is : M9.104.2004.1
Now I think there is another firmware level that only mazda or Panasonic can upgrade, but is not the one navteq gave me.
IMPORTANT:
The application CD contain about 3 megabyte of files so if somebody want get the new firmware I can send an e-mail with the all package and the code that represent the CD label …. So if somebody wants it leave his e-mail here….
I’ve never tried to make a cd copy and, since my nav it’s OK I don’t want to try.
Any suggestion...
Bye

tripwire

Not sure if this applies to Italy, but Navteq sent me this yesterday concerning the US maps:

Tripwire,

The next version is expected to be released later this month or early August. We will not have details of what's included until it's released.

NAVTEQ
Customer Contact Center

Equis

Any chance anyone that works at Mazda can make a copy of the update disc for us??

UAwream

how did you get it to display the split screen? ive gottne the map or the guie but i cant seem to get it to display both. i have a 12-13 hour drive tomorrow i guess i have plenty of time to toy around but i figured i would ask ahead of time instead.

thanks