View Poll Results: Would you be willing to call Mazda North America twice a day until we get the maps?
Yes. I have the time to call them twice a day
31
35.23%
No. Mazda and Navteq are full of BS and we will never see the maps
28
31.82%
Yes, but I can only call a few times a week
29
32.95%
Voters: 88. You may not vote on this poll
Demand Mazda releases Nav update!
06-07-2005, 10:05 AM
#151
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I wonder how this will affect us used RX-8 owners.
I got mine as a lease return from a Mazda dealer. And my vin is _VERY_ low. Less then 1000. I definatly want the new maps, and I'd love to get the new software as well.
I got mine as a lease return from a Mazda dealer. And my vin is _VERY_ low. Less then 1000. I definatly want the new maps, and I'd love to get the new software as well.
06-07-2005, 11:22 AM
#152
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Originally Posted by jalibrandi
Anyone know what vin# has the updated firmware?, can you tell on the version screen? My '04 vin is 180xx.
06-07-2005, 12:01 PM
#153
Guest
Posts: n/a
Originally Posted by kachud
If you get a mazda symbol when you start your nav then you have the newest firmware. If you don't then you don't.
06-07-2005, 01:44 PM
#154
Wild guess here, but could there possibly be a correlation between the lack of new MAPS and Mazda sending out the newer O/S to owners of the old one?
If NavTech (or whoever) programmed the maps based on the newer software, there may be a possibility it isn't backwards compatable
. It would be a rediculously stupid thing to do, but entirely possible with three different manufacturers dealing with the same system.
I know it's a long shot but why else would they be sending out the newer o/s to people who don't have it? - We've had people calling everywhere to try to get updated MAPS with no luck (except for the "It'll be out in a month" response). Now they're possibly just giving away software?
Don't get me wrong, I have the old o/s and would like the updated one. It just seems odd that they may offer a free upgrade for something a typical owner wouldn't expect to be able to get AT ALL (new o/s), yet hold off on selling a product that the typical customer would expect to be able to buy routinely.
If NavTech (or whoever) programmed the maps based on the newer software, there may be a possibility it isn't backwards compatable
. It would be a rediculously stupid thing to do, but entirely possible with three different manufacturers dealing with the same system.I know it's a long shot but why else would they be sending out the newer o/s to people who don't have it? - We've had people calling everywhere to try to get updated MAPS with no luck (except for the "It'll be out in a month" response). Now they're possibly just giving away software?
Don't get me wrong, I have the old o/s and would like the updated one. It just seems odd that they may offer a free upgrade for something a typical owner wouldn't expect to be able to get AT ALL (new o/s), yet hold off on selling a product that the typical customer would expect to be able to buy routinely.
06-07-2005, 03:15 PM
#156
Guest
Posts: n/a
Maps are always a year behind. A map for this year based on 2004 would be great actually. You really cant make a 2005 map based on 2005 data if 2005 hasnt ended yet. I am afraid of getting a disc that was made in 2004 based on 2003 data. The Navteq rep I just spoke to said the latest map version is 2005.1 and was made in April of this year. She is going to call me back after she speaks to her manager. She wasnt aware of the saga that we have been dealing with, but the latest map version (so she claims) for the 8 is 2005 (based on 2004 data)
06-07-2005, 03:38 PM
#157
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Originally Posted by 8is>enuff
Wild guess here, but could there possibly be a correlation between the lack of new MAPS and Mazda sending out the newer O/S to owners of the old one?
I haven't made my calls today to see if the story has changed.
06-07-2005, 05:45 PM
#158
FX8TED on my RX-8
Join Date: Jul 2002
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Story is confirmed by my service associate, Staci B. See below:
-----------------------------------------------------------------------------------
Hello Kevin,
Thank you again for contacting Mazda North American Operations. I
appreciate the opportunity to respond to you and feel free to e-mail me
if you have any questions.
I just received an answer to your question about when the updated map
will be available for your vehicle. Mazda is going to be sending RX-8
owners, with the navigation system, an update to the operating software
(not the map data) free of charge, and this will enable you to then
order an updated map disc from Navtech. This operating software update
will be sent out around the end of July or early August. Again, this is
not the actual updated map, only software to update the operating
system in your vehicle, so you can then order the updated map from
Navtech.
Again, thank you for contacting Mazda. It has been my pleasure to
assist you. I hope this information is useful. Please feel free to
reply to this message with any further questions or comments.
-----------------------------------------------------------------------------------
Of course, this could just be another tactic to get us off their backs for a couple more months...
-----------------------------------------------------------------------------------
Hello Kevin,
Thank you again for contacting Mazda North American Operations. I
appreciate the opportunity to respond to you and feel free to e-mail me
if you have any questions.
I just received an answer to your question about when the updated map
will be available for your vehicle. Mazda is going to be sending RX-8
owners, with the navigation system, an update to the operating software
(not the map data) free of charge, and this will enable you to then
order an updated map disc from Navtech. This operating software update
will be sent out around the end of July or early August. Again, this is
not the actual updated map, only software to update the operating
system in your vehicle, so you can then order the updated map from
Navtech.
Again, thank you for contacting Mazda. It has been my pleasure to
assist you. I hope this information is useful. Please feel free to
reply to this message with any further questions or comments.
-----------------------------------------------------------------------------------
Of course, this could just be another tactic to get us off their backs for a couple more months...
Last edited by khoney; 06-07-2005 at 05:49 PM.
06-08-2005, 09:47 AM
#160
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Another F#%$@ing DELAY!
I called Navteq to followup on my Tues call where I was told the new map CD would be available in 2 weeks or so. The rep who answered my call today said it wouldn't be out until the fall !!!
I immediately asked to speak with the manager from Tuesday's call (Jeanelle). She was again very helpful in explaining:
Navteq will be the only distributor of the updated CDs, but the Mazda can purchase them to stock in the dealerships.
I want to DEMAND that Mazda provide the updated CD free of charge, but now they've set it up so that Mazda isn't even responsible now.
Is there any way for us to get satisfaction - specifically from Mazda?
I called Navteq to followup on my Tues call where I was told the new map CD would be available in 2 weeks or so. The rep who answered my call today said it wouldn't be out until the fall !!!
I immediately asked to speak with the manager from Tuesday's call (Jeanelle). She was again very helpful in explaining:
The map CD Navteq currently has (and has had since last year) is 2 years out of date. While Mazda has agreed that Navteq can sell that CD, Navteq doesn't want to release it now because they have a NEW map cd containing updated data (through the end of 2004). The newest CD won't be available until mid-July. This is being done becuase Navteq doesn't want to release(and charge $) the 'old' CD then turn-around a month later and relase an updated CD (and charge for that again).
When asked, Jeanelle thinks the price will be $199 (same as other map CDs).Navteq will be the only distributor of the updated CDs, but the Mazda can purchase them to stock in the dealerships.
I want to DEMAND that Mazda provide the updated CD free of charge, but now they've set it up so that Mazda isn't even responsible now.
Is there any way for us to get satisfaction - specifically from Mazda?
06-08-2005, 10:18 AM
#163
Well at least they all seem to have figured out a solution to the problem and we should be able to get new maps on a regular basis, best news yet with this entire ordeal.
06-08-2005, 12:07 PM
#165
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Just an FYI, I emailed Mazda USA (through their web site) and got the following response:
So it looks like it might be a good idea if you have a used 8 to notify them so you get the update!
--Mark
Hello Mark,
Thank you for contacting Mazda North American Operations. I appreciate
the opportunity to respond to you.
Mazda is going to be sending RX-8 owners, with navigation system, an
update to the operating software (not the map data) free of charge, and
this will enable you to then order an updated map disc from Navtech.
This operating software update will be sent out around the end of July
or early August. Again, this is not the actual updated map, only
software to update the operating system in your vehicle, so you can
then order the updated map from Navtech.
I have also updated your information in our database, so when the new
operating system does come out, Mazda will know to send one to the
mailing address provided in your e-mail.
....
Thank you for contacting Mazda North American Operations. I appreciate
the opportunity to respond to you.
Mazda is going to be sending RX-8 owners, with navigation system, an
update to the operating software (not the map data) free of charge, and
this will enable you to then order an updated map disc from Navtech.
This operating software update will be sent out around the end of July
or early August. Again, this is not the actual updated map, only
software to update the operating system in your vehicle, so you can
then order the updated map from Navtech.
I have also updated your information in our database, so when the new
operating system does come out, Mazda will know to send one to the
mailing address provided in your e-mail.
....
--Mark
ill merge this one with the sticky
06-09-2005, 07:48 AM
#170
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Join Date: Mar 2005
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Ok guys just to let you know I was the first one to recieve this info about the free os updates and I am a Used 8 owner. I was told that as long as your info is updated with MNAO that you are the owner and your home address then you get the upgraded os disk in the mail.
06-09-2005, 12:30 PM
#171
Recovered Modaholic
Originally Posted by aruffell
- - - ad pasted below stated that the DVD is the same used in newer Ford, Lincoln, and Mazda cars. If this is really the case - also confirmed by Samsonite1 and others on this forum/thread, then we can find alternative sources for the updated DVD. Anyone in Austin wanting to try their DVD on my GPS unit please PM me or email me...
EBAY AD:
"
DVD ROM / GPS UNIT WITH NAV TECH N. AMERICA DISC SDAL FORMAT REF. # CN-VM4360A.
THIS UNIT IS USED IN MOST NEWER FORD, LINCOLN , MERCURY , AND MAZDA CARS AND TRUCKS.
IT WAS REMOVED FROM A 2004 MAZDA RX8 AND WORKS PERFECT.
"
EBAY AD:
"
DVD ROM / GPS UNIT WITH NAV TECH N. AMERICA DISC SDAL FORMAT REF. # CN-VM4360A.
THIS UNIT IS USED IN MOST NEWER FORD, LINCOLN , MERCURY , AND MAZDA CARS AND TRUCKS.
IT WAS REMOVED FROM A 2004 MAZDA RX8 AND WORKS PERFECT.
"
06-09-2005, 04:21 PM
#173
Recovered Modaholic
Originally Posted by djseto
I heard the Lincol Navigator one works from a thread in the Westcoast forum..but no one has tried it.
06-13-2005, 08:19 PM
#174
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Updated my customer info on MNAO and told them that I heard about the SW upgrade this summer. Got this reply.
Thanks for your updated ownership information! Your vehicle record has
been changed in our customer database.
The operating software update will be sent out around the end of July
or early August. Due to your recent address change, if you don't see
this arrive around that timeframe, please reply and let us know or
contact our Customer Assistance Center directly at 800-222-5500.
We hope that you enjoy many more pleasurable miles driving in your
Mazda RX-8.
Again, thank you for contacting Mazda. It has been my pleasure to
assist you. Please feel free to reply to this message with any further
questions or comments.
Please take a moment to give us your opinion about our e-mail service.
Click or paste the link below to complete a brief, online survey.
http://www.zoomerang.com/survey.zgi?p=WEB2248YQE39U6
Regards,
Heather Berger
Specialist, Customer Assistance E-Business
So now we're back to August. Interesting how the days turn to weeks turn to months... Please post as soon as anyone actually sees something from Mazda.
Thanks for your updated ownership information! Your vehicle record has
been changed in our customer database.
The operating software update will be sent out around the end of July
or early August. Due to your recent address change, if you don't see
this arrive around that timeframe, please reply and let us know or
contact our Customer Assistance Center directly at 800-222-5500.
We hope that you enjoy many more pleasurable miles driving in your
Mazda RX-8.
Again, thank you for contacting Mazda. It has been my pleasure to
assist you. Please feel free to reply to this message with any further
questions or comments.
Please take a moment to give us your opinion about our e-mail service.
Click or paste the link below to complete a brief, online survey.
http://www.zoomerang.com/survey.zgi?p=WEB2248YQE39U6
Regards,
Heather Berger
Specialist, Customer Assistance E-Business
So now we're back to August. Interesting how the days turn to weeks turn to months... Please post as soon as anyone actually sees something from Mazda.
