Transmission replacement
 

Alright, some of you might know my car is sitting at a Mazda dealership and is now authorized to recieve a new transmission.

The dealer told me everything going to be done under warranty, and now he's saying (and trying to talk me into) paying him a couple hundred dollars.

He didn't want to discuss prices over the phone, and asked me to come down there to talk to him.

What should I do?

bring a baseball bat with you.

....and a lawyer.......


nah baseball bat should suffice.

So what should I tell this guy? (my service manager)

He called me again and said he has a rental car for me, I told him I don't think i'll be going through with the job since I'm really short on money and he told me I wouldn't have to pay for anything.

He said either way its fine, he said pointed out that I didn't buy the car from there dealership.

He called me back again to tell me he's going to go through with it under warranty, lol word.

call MNAO - 949-727-1990
did he give you a reason as to why he's changing the estimate now?

[edit] okay i take that back... still, what a dick for pointing out that you didn't buy it from that dealership[/edit]

Well, his reason was that the car wasn't purchased at his dealership... thats about it.

I guess it's alright now considering he's doing it for free. I wouldn't have went and paid them either way, that would just make me look like a complete and utterly jackass retard.

Yeah, I would have asked MNAO to call me and inform me why I needed to pay for warranty work.

at least you getting it replace, just feel lucky you didnt have to go thru more shit thatn this. in my position i wouldve give him not a couple of hundreds, i wouldve give him 1000 but thats just me.

Hey, knight - I think you got a leaky water pump. I'm gonna need $1000 so I can fix it for you, okay?

The service departments I have talked with have been separate profit/loss centers from car sales. Neither my local Mazda service center nor the Chrysler service center my wife used for warrenty work on her van cared if we had bought through their dealership.

Heck, in the van's case we bought in Oregon 3 years before we moved to New York. In my RX-8's case I bought in Maryland when none of the 5 nearest dealerships had blue RX-8s at all. Any service department has two choices 1) get paid to do your warrenty and other service work, 2) don't.

I'd put this service manager on the watch list. If you told the whole story it sounds like he was trying to scam you. :spank: :nono: Make's me wonder why he would try to pull a fast one on you when he's already going to be paid by Mazda for a $1000+ job. Do you look like you were born yesterday? :dunno: ;)

i wouldnt care. my car was parked all winter on 2004 and parked all summer on 2005 so i didnt get to enjoy it and i had to pay mazda 2230 for havin my car parked there cause they didnt want to fix it. so 1000 to get it replace its nothing.


P.S. my pump is not leaking.

^ Oldest trick in the book. Bart! just take the baseball bat then tell him your going to charge him for "warranty issues" lol!

Now they told me I might not be needing a new transmission, and he was going to order the parts today... I asked him what parts and he said he didn't know yet.

This is starting to look fucking rediculous, after I told him i'm not paying a single thing he seemed like he wants the easiest way out. I don't get it, the first thing he told me was that I was going to need a new transmission.

The car was dropped off last monday, today is day 12. I was offered a rentral car yesterday, didn't take it.

What the hell is going on...

By the way, this is making me feel sick to my god damn stomach. I'm tired of all this bull shit lieng, this world is clearly full of nothing but greed and lies. Pathetic...

You need to find a new dealership.

Call around and talk to the service reps and pick out another one.

The transmission is out of the car, at least he says so.

Do you recommend I go down there and find out what's going on? I'm think im going to puke.

The problem with me getting the car out of there now, is only because I'll need to wait even longer to get it fixed.

I seriously need to know what to do guys, thanks for all your advice...

Go down there.

Find out why suddenly it is ok to replace parts.

Make him show you everything, like what parts were bad and, why and what he replaced.

PAY NOTHING!!!

At this point who cares if the tranny is out - that's what tow trucks are for. Seriously, if this is the whole story, on principle I'd take it somewhere else just so they don't get any of your money.

Put them on their heels, tell them to give you a final DETAILED estimate by a certain date/time, or you're getting it towed to another dealer.

Oh, and I agree with Coop - pay nothing.

First off it does not matter what dealership you bought the car from, MAZDA is paying for the warranty work not you. Second, him trying to get you to pay extra money for work that is covered under warranty that is fraud. I would highly recommend contacting MNAO and let them know as well as contact your local NEWS if they have an investigative reporter to try and get this guy on tape doing this to another person.

Stuff like this and people wonder why wonder Mazda is not selling as many cars as the others, it is because you have to do your research and be prepared everytime you walk into the service center for warranty work to battle it out just to get your vehicle repaired. If Mazda would get their shit together and actually treat their customers with respect I am sure more people would continue buying their product instead of switching over to the competitors.

I might consider doing that in the future, although I need to be certain my vehicle is going to be repaired first. Perhaps when it is, i'll than call the MNAO.

Getting it towed to another dealership, and getting them to actually work on my car right away is close to not happening. I'm going to toughen up my conversations with the manager when I go there. I don't feel my car is in good hands, actually I feel like it got stolen and the police just found it wrecked.

I'll let you guys know how my visit turned out.

Call MNAO about their shady actions, that'll get the job done FAST...

Alright well, there might not be any need for that. He explained to me why many other Mazda dealerships would refuse to do such work... which I didn't really believe but okay.

When I got there, I parked right next to my gorgous blue RX-8, just seeing it made me feel a little better (checked for dents, scratches etc.. didn't find nothing which was good).

When I went inside he greeted me nicely, had a short conversation, and than he took me inside the shop (huge.... about 20 lifts and tons of mechanics which was also good). The transmission was on the table in peices, I mean TONS of peices... he showed me which parts were bad (scratched up) and which were going to be replaced.

He told me theres nothing else he could really do as to speed up the process, he again offered me a rental car which I refused (hate driving a car that's not mine, I get worried i'll crash it, the word insurance frightens me).

Overall, he said the parts won't come in until Friday or Monday, and the car will be done right after they arrive.

So i'm expecting it early next week, just like he said.

Satisfied? Naw... patient? might as well be.. it's been 2 weeks, a couple more days won't hurt. Terrified that the parts weren't the exact problem? Haha yeah.

ok, i know from experience when mazda tech line gives us a refference number to replace a transmission, we dont' turn around and order parts for it.......it doesn't matter what dealership you bought it at...the dealer should be willing to take care of you to earn your trust and business, the point isn't where you bought that one, they want you to buy your next one there and have all your service done there....not sure why it took him 12 days to give you any kind of answer....if it were me, i'ld call mazda customer assistance and complain....they'll call either the factory rep or the dealership itself and put pressure on them to get the issue resolved

Well, he never gave me a reference number. Just a authorization to order a new transmission or parts for it. I actually apoligize about saying 12 days, it actually took 10 total, I dropped it off Wednesday (my fault). Today is the 6th business day because of the Holidays, and you can actually take 1 day since they didn't do anything the day I brought it there (which they should have, it was dropped off at 8 AM est).

Not that big of a deal anymore, as long as it gets resolved. If it doesn't anytime soon - i'll have to call Mazda, lets hope it doesn't get that far.

he should have been specific though about whether you were getting a new transmission, or the one you have rebuilt.....how many miles are on your car?

13k, and yeah - he actually said I was getting a new tranny in the first place, I don't really care. As long as it works, i'll end up selling the car in about 20k miles.

i know he's taking care of it now...but i'm curious....did he say what the charges would be for?

He didn't make it crystal clear, but something about it being under the table.

ROFL.

I didn't follow if there was any previous threads about it but what exactly was the problem with the tranny in the first place?

It made grinding noises when the clutch was pushed in, it sounded like the flywheel against the clutch disc.

The transmission also made a rattling noise going in reverse, when it was REAL cold I couldn't put the car into gear (in the middle of traffic). Besides that, nothing really.

We'll never know, AAMCO did put in 80w90 of pure gear oil. Either way, 2 of the transmission parts had a bit of damage to them. Let's hope everything gets taken care of, I'm dieng to get on the road again in my baby.

lol, never trust them when they say under the table........

My manual transmission went out at about 10000 miles. I've never raced the car and I've driven manual since I first got my drivers license (26 yrs now...geez I'm old!). Anyway, took it to the dealer (it was the same place I bought it btw), they looked it over and said I needed new parts. The next day told me the parts were on back-order and that they were just going to give me a whole new transmission. SWEET. Got it back and it's been fine ever since.

Str8cold is absolutely right. Your 48 month 50K mile warranty is from MNAO, not a particular dealership. Any official Mazda service center is required to honor that warranty. On the other hand, the dealership simply charges MNAO what they would have charged you (sort of).

The only issue would be if your use of the vehicle fell under one of the warranty exclusions (like racing, off road operation, etc). Having someone else change your transmission oil does not invalidate your warranty as long as the proper grade of materials was used.

As advised PAY NOTHING. If they won't give you the car back without payment then talk to someone at MNAO (not the delearship) as to why the warranty does not fully apply. Remember, this repair is being paid for by Mazda North America (MNAO), not the crooked service department you are dealing with.

I was told my car's going to be ready beginning of next week, so we're looking at this Tuesday or Wednesday, and if Jesus likes me... it'll be done on Monday.

whatever you do, don't tell him to go onto rx8club and read this thread:
https://www.rx8club.com/rx-8-multimedia-photo-gallery-6/pictures-my-burnt-clutch-new-clutch-79775/
i'd be thankful that they're doing it at all

I have a new clutch installed, I had the car for 3 weeks - drove it about 200 miles before it completely died. I got it for a steal.

Or this post from this thread. :eek:

Ahh... so driving at 110 broke my transmission, and downshifting is forbidden in manual cars... Maybe a $34,000 car shouldn't be driven at all? Maybe i'll just park it in the garage and stare at it. No wait.. I'll just drive in the same gear from now on. I bought the car to have some fun with it, otherwise I would have gotten a civic. It's a sports car, k? You own a MAZDA RX-8 SPORTS COUPE, maybe you should invest in a Toyota Prius.. I hear them things are good on gas and you can sprint to a 1/4 mile faster than it actually accelerates. I'm not telling you how to drive your car, so why are you telling me how to drive mine?

please .. why are you such a bag of duche? you've been bashing all my posts, are you gay? cuz your always on my balls bro.

[edit] please stop pm'ing me trying to find out where I live, you're scaring me. [/edit]

Someone should "accidently" send his posts to Mazda, let them see if his driving is classified as abuse etc. Also your lucky you didnt crash or hurt anyone else while driving like an idiot.

Not really considered driving like an idiot at 4 AM with 1 car every 2 mile radius on a holiday. I wanted to see how fast my new car could go, don't most people do that? ...

The transmission had 2 internal parts that had scratches, signs of abuse? Do what you want - just get off my balls!

Yes it is driving like an idiot, streets are designed for a maximum speed and you are exceeding it. Also you were not seeing the top speed of your car you were street racing, and you were not alone you were racing an Audi. What if you lost control either hit the Audi or another car.

Than that would be my problem wouldn't it? It didn't happen, so why is it such a big deal? The garden state parkway is a multiple lane highway, it's pretty hard hitting the Audi considering it was 2 lanes away. I'll just follow your advice and set cruise control to the every speed limit sign I see, thanks for your advice officer.

This thread isn't about me racing the Audi, it's about my transmission being fixed.

Just for the record, the speed limit sign on that part of the highway was 80.

I don't drive like this all the time - but I appreciate your concern.

The only PM's I've sent you were in response to your ignorant rantings that you sent me. And I allow any moderator to see them for themselves if they'd like.
LOL!! Your such a tool! Shall I post the PM's that YOU have been sending to me? You know the ones you sent me after your "Burnout" thread?? Which you then deleted??
HaHaHa I wouldn't want to embarrass you. Let's take a look at some of the evidence you've given us shall we.............

Well lets take a quick review here.

After one week of driving on Dec. 5th you tell us this.
https://www.rx8club.com/showthread.php?t=77936


Then six days later this...bad clutch smell???. This is interesting because you actually ask how to “perfect” shift.https://www.rx8club.com/rx-8-discussion-3/clutch-smell-77587/

Only six days later the plot thickens.... Clutch/Pressure Plate gone bye bye.
https://www.rx8club.com/series-i-tech-garage-22/%5Brip%5D-clutch-pressure-plate-78800/

And weeks later....warranty concerns???? https://www.rx8club.com/rx-8-discussion-3/heres-problem-warranty-kaput-79602/


What's this? I have CEL's after redlining twice!!! OMG!
https://www.rx8club.com/series-i-tech-garage-22/cel-after-2-redline-shifts-79372/



And my favorite. The pics of the burnt clutch an pressure plate.
You even admit it shows signs of abuse.
https://www.rx8club.com/showthread.php?t=79602


And finally a few weeks later...tranny replacement.
https://www.rx8club.com/rx-8-discussion-3/transmission-replacement-79918/

I know I can be an asshole at times but I can't seem to sit still on this one.
Now I've always been one to always give people the benefit of the doubt. What the evidence that you for some reason voluntarily posted here seems that maybe driver error could have played a role in your problems. Ya think?