therpmstore.com rocks!
11-10-2009, 12:28 PM
#1
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therpmstore.com rocks!
Just thought I'd sing their praises a little since I was prepared to bash them here otherwise.
Last Thursday, I ordered the xcarlink ipod adapter for my 8. It shipped the next day and I got it yesterday. What was in the box was a usb adapter instead. I went to their website and double checked that I ordered the correct thing and then read their return policies and, though it was their mistake, the site seemed to make it clear that they would not cover the shipping because I bought it with free shipping included. I expected to call and have to do battle over that since they made the mistake. No hassles whatsoever. I was almost speechless. They sent me another one right out without me first having to return the wrong one and then they emailed me a prepaid label to ship the wrong one back. All this happened within an hour of me making the call. Service like this is so hard to come by these days. I won't hesitate to order from them again.
Last Thursday, I ordered the xcarlink ipod adapter for my 8. It shipped the next day and I got it yesterday. What was in the box was a usb adapter instead. I went to their website and double checked that I ordered the correct thing and then read their return policies and, though it was their mistake, the site seemed to make it clear that they would not cover the shipping because I bought it with free shipping included. I expected to call and have to do battle over that since they made the mistake. No hassles whatsoever. I was almost speechless. They sent me another one right out without me first having to return the wrong one and then they emailed me a prepaid label to ship the wrong one back. All this happened within an hour of me making the call. Service like this is so hard to come by these days. I won't hesitate to order from them again.
02-03-2010, 10:50 PM
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hopefully ill have the same experience cause i ordered the xcarlink usb/sd card adapter w/bluetooth and they did not ship the bluetooth. so i did the same and double checked that i ordered the bluetooth also, and i had but it was after 4 when i got home so ill have to call tomorrow. i wonder if they screw up orders frequently.
ill let yall know if they give me any trouble or not
ill let yall know if they give me any trouble or not
02-04-2010, 02:17 PM
#6
^ yes.. heres the link for you.
http://www.therpmstore.com/product_i...products_id=38
THE RPM STORE ROCKS!
http://www.therpmstore.com/product_i...products_id=38
THE RPM STORE ROCKS!
02-05-2010, 02:43 AM
#7
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same here. very good customer service. first one they sent me wasn't working right. might've been firmware issues. they sent me a replacement and prepaid label to ship the defective unit. 2 thumbsup!
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