Problems with Mazda Service
07-29-2006, 12:59 PM
#26
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Originally Posted by Winfree
So is there a way to test for broken/shorted wires in the armature?
A really good mechanic should have knowledge of this type of problem and may know of other ways to test for it. Maybe disconnecting the fuel pump and repeatedly cranking the motor might rotate the armature to the dead spot.
Chris...
07-29-2006, 12:59 PM
#27
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Originally Posted by Raptor75
Mazda Corp's service policy is the worst!!!!
If the computer can't show an issue the investigation stops right there. Forget the fact that there is a physical problems, they really don't care. This type of penny pinching logic has and will cost them customers in the future, after dealing with their horrible service policies I can't see myself buying or recommending Mazda. I will go has far as to say that I helped persuade a coworker to buy a Subaru GT instead of a MS6 because of the problems he would face getting service from Mazda, this was not the only reason he went with the GT but it was a definite negative with choosing Mazda.
In this day and age, where customer service is playing a bigger roll in the ability to sell vehicles, Mazda's approach seems like backward steps. They really need to wake up to the reality that their policy is costing them customers.
Sad that such a fine car is sold by such a poor company.
If the computer can't show an issue the investigation stops right there. Forget the fact that there is a physical problems, they really don't care. This type of penny pinching logic has and will cost them customers in the future, after dealing with their horrible service policies I can't see myself buying or recommending Mazda. I will go has far as to say that I helped persuade a coworker to buy a Subaru GT instead of a MS6 because of the problems he would face getting service from Mazda, this was not the only reason he went with the GT but it was a definite negative with choosing Mazda.
In this day and age, where customer service is playing a bigger roll in the ability to sell vehicles, Mazda's approach seems like backward steps. They really need to wake up to the reality that their policy is costing them customers.
Sad that such a fine car is sold by such a poor company.
I'm strongly looking at Infiniti or BMW actually just because they give you "luxury" service. I've heard Subaru dealers are pretty good too, but after my experience with Mazda I'm starting to think I want "luxury" service. Of course Infiniti and BMW are overpriced (and personally I'm a bigger fan of the RX-8 than the G35C, especially if you consider the price too) but I've heard nothing but good things about the dealers from friends with Infinitis and BMWs.
What really makes me sad is there's a few Mazdas I would've considered. In fact they had the most amount of cars I was interested in. I would've considered getting a 3, MS3, MS6, or MX-5 if I decided against the 8 for say gas mileage reasons. Now I'm pretty much crossing those off my list, not because of the car, and not because necessarily of Mazda Corporation, but because of the experience I got from the two Mazda dealers I've been to.
07-29-2006, 11:34 PM
#28
Originally Posted by spork
What really makes me sad is there's a few Mazdas I would've considered. In fact they had the most amount of cars I was interested in. I would've considered getting a 3, MS3, MS6, or MX-5 if I decided against the 8 for say gas mileage reasons. Now I'm pretty much crossing those off my list, not because of the car, and not because necessarily of Mazda Corporation, but because of the experience I got from the two Mazda dealers I've been to.
I hear you, we are looking to replace our Outback in a year or two, I was really liking the C7 but after tasting Mazda's crappy customer service and support I've scratched the C7 off our list. Again another great car hobbled by Mazda's support, shame.
07-30-2006, 04:10 AM
#29
I don't buy Kool-Aid
Originally Posted by otherside
No, not from Vegas. It is too bad you guys have had such bad experiences at your local dealers. Believe it or not, there are a few good dealers out there and we are one of them. My customer service experience comes from 6 years of Lexus training. If you've got dealer issues, scream loud! believe it or not, Mazda will listen. Raptor75, does your local Subaru dealer have a good reputation? Because the vehicles themselves are not any better than a Mazda. True, its all about service. You could own a Yugo and if you were treated well at the dealer, you could care less if you owned a piece of sh-t.
07-30-2006, 09:44 AM
#30
Well I just read an article that pretty much puts this whole discussion into perspective. JD power just released their customer satisfaction index. Mazda rated 32 out of 36.
The funny thing is all Mazda has to do to increase their satisfaction is service their cars like they are suppose to. Stop ducking out on warranty work. Nice work Mazda, well done!
The funny thing is all Mazda has to do to increase their satisfaction is service their cars like they are suppose to. Stop ducking out on warranty work. Nice work Mazda, well done!
Last edited by Raptor75; 07-31-2006 at 08:42 AM.
07-31-2006, 07:14 AM
#31
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its a shame all of you have had bad experience with your mazda dealers. my starter died on me 7/19/06. the next day i tried to start it again but to no avail. i got the car towed to the mazda dealer after hours. the next day i went by there and they told me that the starter was shot. they replaced the starter, battery and wires under warranty. the only thing i paid for was a oil change.
07-31-2006, 07:46 AM
#32
yeah i've had a cel thrown and the local dealer wanted $90 just to look at it while it was under warraty.. I had to call my inside mazda person to bitch the dealer out.. they did 
and then I magically got everything I wanted.
Mazda Corp is great if you can get ahold of someone. the dealerships and dealership service suck ***.
and then I magically got everything I wanted.Mazda Corp is great if you can get ahold of someone. the dealerships and dealership service suck ***.
07-31-2006, 10:40 AM
#33
'03 Dodge Viper
I had my calipers painted as part of the deal when I bought the car. So after they finished I drove home....and this rapid thumping sound started. It sounded like I was driving a helicopter. I brought the car back in to see what was wrong,and it turns out the wheels were loose. They just said "good thing you brought it back!"
Oh well.
Oh well.
07-31-2006, 10:48 AM
#34
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Originally Posted by Raptor75
Well I just read an article that pretty much puts this whole discussion into perspective. JD power just released their customer satisfaction index. Mazda rated 32 out of 36.
The funny thing is all Mazda has to do to increase their satisfaction is service their cars like they are suppose to. Stop ducking out on warranty work. Nice work Mazda, well done!
The funny thing is all Mazda has to do to increase their satisfaction is service their cars like they are suppose to. Stop ducking out on warranty work. Nice work Mazda, well done!
It's pretty sad though. Great cars (though maybe a bit shakey on reliability compared to Honda and Toyota) with horrible dealerships. My friend with a Mazda 6 likes his car alot. The funny thing was he's been to the two dealerships I've been to in a similar situation.
The one we both bought/leased from tried shady things to get us to buy more. For him they got his car and "oops! this one has a few more options you didn't ask for, so please pay extra!" (ie really badly glued on wood trim). For the dealer closest to both of us now, he had warned me that the service there was *very* underwhelming. I know there are good Mazda dealers out there, but when your record is 2 out of 2 trying to rip you off, you pretty much want to avoid Mazda from that point on.
07-31-2006, 11:47 AM
#35
I saw the list in the Sunday Chicago Tribune, Auto Section. A quick search on the web turned up this link.
http://www.cars.com/go/advice/Story....vice&aff=projohttp://www.cars.com/go/advice/Story....vice&aff=projo
If you go to the bottom of this list you can move onto 2 more ratings one for Satisfaction for sales and Customer Retention. In Customer Retention Mazda was 3 from the bottom here and one of the manufacture under them was Oldsmobile who is out of production.
Unbelievable, only Isuzu loses more customers then Mazda. Wake up Mazda and stop screwing over your customer base while you still have one.
http://www.cars.com/go/advice/Story....vice&aff=projohttp://www.cars.com/go/advice/Story....vice&aff=projo
If you go to the bottom of this list you can move onto 2 more ratings one for Satisfaction for sales and Customer Retention. In Customer Retention Mazda was 3 from the bottom here and one of the manufacture under them was Oldsmobile who is out of production.
Unbelievable, only Isuzu loses more customers then Mazda. Wake up Mazda and stop screwing over your customer base while you still have one.
Last edited by Raptor75; 07-31-2006 at 11:54 AM.
07-31-2006, 01:07 PM
#36
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Originally Posted by spork
What really makes me sad is there's a few Mazdas I would've considered. In fact they had the most amount of cars I was interested in. I would've considered getting a 3, MS3, MS6, or MX-5 if I decided against the 8 for say gas mileage reasons. Now I'm pretty much crossing those off my list, not because of the car, and not because necessarily of Mazda Corporation, but because of the experience I got from the two Mazda dealers I've been to.
I think the trick is to find a good dealer and at least people are posting the good and the bad here!
Last edited by Winfree; 07-31-2006 at 01:10 PM.
07-31-2006, 03:36 PM
#37
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Originally Posted by Winfree
I hope you don't give up for gas reasons - I had read so many horror stories that I had almost gone to another car just because of that - but my new 8 is doing so much better than expected - I suspect that either the initial problems were corrected, or I have a bigger gas tank, or my service gang really did a great tune up. There are only two places I lose milage - one is hill climbing - I burn more gas because I enjoy the power and speed while climbing - and the other is, and I blush to admit this, showing off.... I find that sometimes I am led astray by Hondas and Gts and the occasional little ol lady driving a SUV... that I am learning to control simply to save gas - my only revenge is knowing how much it is costing them... but don't give up an 8 for gas - Chevetts are worse!
I think the trick is to find a good dealer and at least people are posting the good and the bad here!
I think the trick is to find a good dealer and at least people are posting the good and the bad here!
The problem with finding a "good" dealer is that they're not necessarily convenient to go to (ie you might need to drive an extra 20 miles to get to it).
Thanks for the link Raptor. It's very informative.
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