_Alex_

Anyone had this?

Basically I purchased high flow RE-medy water pump for my 04 RX-8 6sp manual on Nov 11, 2009.
It was professionally installed (have all paper work) by Roger Kraus Racing http://www.rogerkrausracing.com/ on March 20, 2010 (odometer reading 62896).
Car was leaking fluid (very little) last few months, I topped it twice but nothing drastic.
Yesterday all coolant leaked out.
I took car back to shop and they told me that pump failed.
Pump was installed less than a year ago and currently car has 71K miles so pump did not lasted even 10K miles.
I sent email to Paul (sales[a.t]mazmart.com, mazmart[a.t]bellsouth.net, paul[a.t]mazmart.com) but no responses so far.
Getting really frustrated here.

Any thoughts sugesstions?

DocBeech

iTrader: (1)

Just keep in mind that car parts can fail at anytime. When I worked at a dealership we would get brand new OEM parts that failed right out of the box or a week later. Instead of getting frustrated always keep in mind that just because you replace a part doesn't mean the new one is better than the old one.

MazdaManiac

iTrader: (3)

I went through two of these pumps in one year. The second failed only a few months after I installed it. I was offered another at regular price as a replacement, an offer which I declined.
Apparently, something in the way MazMart presses the new impeller into the OE pump shaft damages the seal.
After the second pump failed, I just removed the impeller and pressed it into another old, used OE water pump that I had laying around.
That has worked perfectly for the last year and a half or so.

NgoRX8

iTrader: (1)

I had my mazmart water pump fail on me after about 8 months. It was probably sooner than that because I resorted to topping off my coolant occasionally for a month or so. I have a spare stock pump and would eventually like to swap the RE-medy impeller onto it as well.

SARRAS

well this is disturbing as I wanted to order one of these next month - but is there any alternative? S2 pump?

Can I just ask did all who fitted their remedy pump replace the existing belt at the same time?

nycgps

iTrader: (1)

hmm, I got the pump since it came out and no leaks. *knock on wood*

don't remember how many miles. but its been 2-3 yrs already, I think.

Jedi54

iTrader: (7)

I'm on my second RE pump as well, the first one lasted a year or so.
The 2nd pump has very few miles on it since my RX-8 isn't my daily driver but so far so good. ***knocks on wood***

Razz1

umm.. lack of quality control.

He could just sell the impeller.


Pressing it on is a fine technique, Not anyone can do it.

Hiring a temp in the machine shop to do this causes failures.

Mazmart

iTrader: (12)

Alright. Time to clear the air (To the best of my ability).

To this day I have had less than 10 people report bad or failed pumps out of about 300 sold. They have the exact failure potential as the stock unit since it is made using the stock unit. Our warranty is: 6 months with no mileage limitation or stipulation (No way for us to see, check or verify).

The reasons for failure on our pump or the stock pump can range from manufacture problems (On our part or Mazda's part), improper belt tightening, wrong concentration of water to coolant etc.

As a business that desires to remain in operation it is important that we offer something of value. I would hope that this would be the superiority of a product, the price vs benefit and customer service. It also requires that we have policies balancing giving beyond warranty and being strict against abuse of warranty.

I'm saddened to see another vendor comment here about my product and service since I avoid any similar commentary. In the aforementioned case a reduced price was offered and I was told by my salesman, said customer (Vendor) said "If that's all you can do send it back to me".

Alex, I apologize for the lack of swiftness in response. I have been working till 10 and later every night as we are quite short staffed in an attempt to handle all requests, orders, shipping, research etc. My phones are often ringing at a rate of every 2 minutes. This will change soon (Or else I may be in hospital or deceased).
Your email response will come within the next few minutes.

Outside of warranty we use discretion to decide what level of discount can be offered. From this day forward the warranty is extended to 12 months (Still from date of invoice obviously).

My only purpose is to serve. If I can't bring smiles to the majority of my customers I will move on and find some other venue to do so as bringing smiles is probably a good measure of success in service.

Your parts servant,

Paul.

Razz1

^ This is true.

I have bought several water pumps for several different type of cars and YES, they can fail right away.

It has happened to me. That's why I try to always buy new and not refurbished.

The Mazda replacement engine warrenty scares the **** out of me. I prefer to get the money and have Mazmart help me with replacement parts or engine.

He is someone I can trust.

RotaryTherapy

iTrader: (1)

Just a tip for you Paul is to apply an anti-tamper paint to under the pulley housing to prevent the abuse of warranty. All my manufacturer's do it and I think it's a better solution as well.

Mazmart

iTrader: (12)

Each impeller is installed by Mr Engman so we can tell if it's ours and if it's been tampered with. The abuse of warranty is if someone comes 18 months later and insists they put it on yesterday and need a new one plus a refund or something . People can be quite creative.

I want to be trusting and wise, caring yet not foolish.

Paul.

bse50

My water pump took its fair share of abuse and...
...
...
...
after 6000 track kms is still going

10 out of 300 seems below the average for a product that's not made in a production chain but by hand. All in all i'd trust Mazmart again and again given the huge amount of parts purchased and the overall stunning service.

RotaryTherapy

iTrader: (1)

Tell me about it, lol. Had one customer buy something at least he claims to 2 years ago, and now decided 2 years later to install it. Has no receipt nothing no proof, and yet made one helluva drama in my shop that I should refund him. Lol ... I literally cracked when he went home and came back with the part. I never even carried that brand ever before. People certainly can become quite creative. lololol