Wingznut

iTrader: (1)

Plus there's no liability. They have no idea the extent of your abilities. If the dealership representative says "it's easy, go ahead and do it all yourself" and then you screw it up, you'll hold it against them. When they deny your warranty claim because you caused the damage, their direction in the email would cause them problems.

By saying "let us do the work", they don't leave it up to chance.

Ometta

I understand that. I'm more than capable of doing a tune up and more than capable of doing an oil change. Heck anyone can do an oil change. Why pay someone else to do something that you clearly enjoy doing? It takes the fun out of owning a vehicle that you can never work on. I will always turn wrenches on my vehicles period. I did tell the "Mazda" tech that I was more than capable of working on the car and as soon as I told him that it was my first car with a rotory engine he immediately advised me not to touch the car. The only reason why I contacted him anyways was for warranty reasons.

TeamRX8

iTrader: (25)

Because you are the only one who gets it ...

ken-x8

I've had dealers tell me I could do something myself, or send me to other places with better prices.

Ken

The_big_dill

Precisely what i was discussing today...

I work part time for a tire shop while im on my winter break, and honestly, at certain times its hard for me to tell the customer what i am told to say, simply because IT IS NOT HOW YOU RUN A BUSINESS.

From what i have seen, the business is happy to have the person come in one time and not return, there is a story for every customer... As bad as this may sound, i am glad i see this for myself, and learn from their mistakes.

My mother is a manager of a floral department in a big store, and she points out problems with her product to the buying customer, guess what, she ends up seeing those people more often than others.

I really don't understand why the manager of this tire shop doesn't understand the psychology behind making your customers happy.

nycgps

iTrader: (1)

if one day a Mazda tech tells me not to touch the car, I just gonna tell him that

I know how to rebuild this engine. do you? oh yea btw I can even take the whole car apart, then put it back together WITHOUT looking at the FSM and WITHOUT **** UPs. can you ?

nycgps

iTrader: (1)

oh forgot to ask, can you tell us where this "Tech" came from?

cuz I'm sure I'll be more than happy to sue them till they're closed.

Throwdown

iTrader: (1)

Like all professionals, some are good and some are bad. I've been to great dealerships, (Putnam Mazda in Burlingame, CA) and I've been to terrible dealerships, (Hayward Mazda in Hayward, CA). I heavily modified my car from early on and Putnam Mazda never gave me the slightest problem. I take my car to Hayward to have the starter replaced and was told that because I changed my interior lights to red LED's that it was causing a drain on the battery and that is why my car would start slowly. I got my car out of there as fast as I could and immediately drove to Putnam, asking them to replace the starter which they did with no questions asked.

Ometta

I'm not saying that all Mazda dealerships are bad. Heck I'm apart of a local Miata club and the Mazda dealerships invite us out when they have a sale going on and they have a cook out and hand out door prizes to us right at the dealership. I know my local Mazda dealership pretty well and they are very good people. As far as this Mazda tech..... I don't know where he is from or what dealership he works for. A friend of mine gave me his e-mail and told me to ask him any questions I had. I'm not mad anymore cause I got everything cleared up. Even if I thought the guy was terrible with his customer service I'm not gonna raise a big stink over it. I know how hard it is these days to get a job so it would do me no pleasure seeing this guys job go down the toilet.

extremsprt86

iTrader: (2)

Mazda will honor your warranty if you do your own oil changes/ have aftermarket intake and exhaust. If you need a motor be prepared to show them every receipt for everything!!!

from personal experience I had a motor go up, and first they told me I was out of warranty due to HKS intake/exhaust... so I had to point out to them that 'mazdaspeed' sells the same exact parts and still honors warranty. Then they tried to deny me b/c the dealer didn't do the oil changes so I had to present to them my receipts for all the oil and filters that I have purchased over the years.

Bottom line, they will honor your warranty, but don't be surprised if you have to fight for it a little bit.