Ophitoxaemia

2004 rx8. car wont start, had it towed to dealer sunday afternoon, asked dealer monday (today) about my loaner for warranty service, and they said i dont get a loaner until they have a chance to look at the car, which they dont know when it will be.

this doesnt seem right! or does the roadside assistance provide a car?

james

ps did anyone see the rx8 win that grand am race last weekend?

http://www.grandamerican.com/news/news1097.html

Fleche

It's "participating" dealership, some dealers don't even provide loaners.

Ophitoxaemia

ah, so i need to get this dealership to start "participating" with me then

james

RevRaz

Inform Mazda

waldo

I am not speaking for the dealer, but on my window sticker it plainly said loaner car provided for warranty work, and it wasnt a dealer specific item.

Tamas

iTrader: (1)

JAmes, they clearly should give you a loaner. As waldo pointed it out, this is a warranty issue and they have to give you a loaner as far as I understood it.
Besides, the 'no start' condition is discussed in that newly updated TSB which also contains the necessary steps to take care of this issue. You should (and likely will) get the new M calibration for the PCM that helps with this 'no start' situation. Take a look at the TSB here, print it out and show it to your dealer in case they don't know about it (or should they they claim so).
If you get trouble with getting your car re-flashed, get over to Putnam and ask them to do it. I had no problem when I brought the car back to them 10 days ago for the airbag recall and they gave me a loaner with no problem whatsoever. I asked for the reflash and they did that as well.

8pex

if it was a service writer that told you no loaner car, i would speak to the service manager. if the story is the same there, i agree with RevRaz, call mazda.

eccles

Absolutely escalate, because you're entitled to a loaner. However, be aware that the loaner could be pretty much anything - there's no guarantee that you'll get a new or current model Mazda, much less another RX-8. You might not even get a Mazda!

brothervoodoo

Ophitoxaemia, push the issue, call MNAO and explain, you will find that they will work with that dealer and get you are free loaner.

see ya around p-snake.

Tamas

iTrader: (1)

That's right - the dealer I mentioned has a Hertz booth on-site, and I got a Chevy Malibu as the loaner. It was bearable for a day :D

Ophitoxaemia

update: dealer doesnt even know about the recalls so couldnt do them. the service rep told me to make sure i shut the car off 1 minute after starting it. LOL

james

huhsler

Yes, avoid shutting down a cold engine. Beyond that, there's really no special procedure (i.e. turbo owners).

Your dealership sucks (IMHO).

stangmatt66

If the dealership is THAT ignorant you must take 2 steps:

1) FIND ANOTHER DEALERSHIP!

2) Inform Mazda!

There is no excuse for this dealership's ignorance. You should always get a loaner for any service! I've been asked if I wanted a loaner even when getting an oil change or routine service.

Ophitoxaemia

im driving my car home from the dealer and stop at a light. the cockpit fills with smoke and i see plumes of smoke all around the car! must be unburned oil they put in the motor? the service advisor tells me it is unburned fuel from the flooding.

yes, they are lame, but if i just go elsewhere (which isnt easy) then they are getting away with not servicing rx8's, which i am sure they would prefer to do. id rather that they figured out how to do this right. BTW the service tech i talked to was cool.

i will be writing a letter to mazda NA.

james

rx-8_or_?

James,

It took me a while, but I realized after quite a lot of heartache, that it's not my job to right all the wrongs in the world. I can influence the world to a large extent, but it's usually counter-productive for me to make a point with the hope that someone else learns from it.

My two cents worth: let them get away with it, don't let them harm your RX-8.

Now, if you're going there because they're the only dealer close to you - and you did mention that the service tech was cool (meaning knows his stuff, I hope) - then it may be worth the effort ...