"Abuse" Mazda's scapegoat
05-26-2006, 12:23 PM
#26
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Originally Posted by torbee
Well hell, let's just chain'em all up and put the little buggers to work then! I mean, who REALLY needs a living wage? As long as the company owners can pocket a few mil per year and sell their product cheap enough for Americans to buy, it's all good! 
I apologize to the original poster for going off-topic.
05-26-2006, 12:42 PM
#27
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OK Mazda Personel...
"05whiterx8"
"RoXanneBlack8"
Here's one for you:
I took my previous RX-8 (2004 AT) in for poor MPG issues multiple times.
Well... not poor... terrible MPG = 9 MPG on a bad day and 12 MPG on a "good" day...
Of coarse, it was always "my" fault because I wasn't driving the car correctly...
I was accused of driving the car too hard and then on the next visit I was told to rev it
to the beep.
Then I was told I was using incorrect fuel or I was letting it idle too long or to short...
The list goes on and on and on...
To me, what Mazda is really saying is they don't know how to fix this issue so lets blame the customer.
Always my fault. Hell, I'm just a customer, what value do I have? It's not just Mazda either.
Most all Dealerships / Manufactures are in it for themselves...
None the less, I'm an RX-8 fan, corporate Mazda Sucks Butt.
Kind of like me saying "I love my job. It's too bad I have all these frickin' patients..."
"05whiterx8"
"RoXanneBlack8"
Here's one for you:
I took my previous RX-8 (2004 AT) in for poor MPG issues multiple times.
Well... not poor... terrible MPG = 9 MPG on a bad day and 12 MPG on a "good" day...
Of coarse, it was always "my" fault because I wasn't driving the car correctly...
I was accused of driving the car too hard and then on the next visit I was told to rev it
to the beep.
Then I was told I was using incorrect fuel or I was letting it idle too long or to short...
The list goes on and on and on...
To me, what Mazda is really saying is they don't know how to fix this issue so lets blame the customer.
Always my fault. Hell, I'm just a customer, what value do I have? It's not just Mazda either.
Most all Dealerships / Manufactures are in it for themselves...
None the less, I'm an RX-8 fan, corporate Mazda Sucks Butt.
Kind of like me saying "I love my job. It's too bad I have all these frickin' patients..."
05-26-2006, 01:14 PM
#28
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ok, but you can't say that corporate mazda sucks butt...because its the indivudal dealership that is telling you all of that....the questions i would ask....did they hook it up to the computer and monitor all the sensors to make sure they are working properly? did they contact technical assistance to see if there were any known fixes for this problem?? how many miles does your car have on it?? it's hard to say what i would do different without actually having seen the car....but its a case by case basis...but your dealer shouldn't be dismissing your complaint even if they've heard it before....sounds like the problem is the dealer....not corporate mazda...they only get involved when there is a problem the dealership can't handle.
05-26-2006, 02:35 PM
#30
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Originally Posted by Magic8
You realize in Beijing you can have a full Chinese breakfast for 4RMB or $0.50. A 20oz Bud cost $0.50 to $0.75 a bottle. And no there are no price control especially on these type of consumer goods. When I went to Mexico I found the same thing, expect they are a bit more expensive than Beijing. I can't speak for Mexico, but in China a factory paying $1.00 an hour is a lot better than most alternatives. And without higher education, the alternative can be much worst than being chained to factory line.
I apologize to the original poster for going off-topic.
I apologize to the original poster for going off-topic.
So, sorry.
05-26-2006, 02:52 PM
#31
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i had a customer come in with an 04 rx-8...she had pretty much torn off the under panel on the car two months back...then a rock flipped up and took out her condenser. i told her what happened and she blamed mazda for it. she fought me for two weeks trying to get that warrantied, complained to everyone of my bosses, even the owner. still got her no where. she ended up paying for it and i never saw her car again
05-26-2006, 03:13 PM
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Originally Posted by Ike
Get used to it, this is starting to be commonplace with a lot of car manufacturers.
05-26-2006, 04:03 PM
#33
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Originally Posted by wantan8
Um....not Audi. I've dealt with two dealerships on the both parts of the country and been treated like James Bond at both. I sincerely doubt that will change anytime soon.
I was also unaware that there are only two parts of the country...
05-26-2006, 04:18 PM
#34
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Thread Starter
Don't forget to mention that you sold that car and your new Mazda RX-8 is getting 17 to 18 miles per gallon driving the exact same roads.
His RX-8 was broke but it was easier/cheaper to blame it on him then fix a malfunction car. I am presently going through the exact same thing and getting the same run around. MAZDA SUPPORT YOUR DAMN CARS WHEN THEY ARE MALFUCTING, DON"T BLAME IT ON THE USERS!!!!
His RX-8 was broke but it was easier/cheaper to blame it on him then fix a malfunction car. I am presently going through the exact same thing and getting the same run around. MAZDA SUPPORT YOUR DAMN CARS WHEN THEY ARE MALFUCTING, DON"T BLAME IT ON THE USERS!!!!
Originally Posted by EyeBall Fixer...(o)(x)
OK Mazda Personel...
"05whiterx8"
"RoXanneBlack8"
Here's one for you:
I took my previous RX-8 (2004 AT) in for poor MPG issues multiple times.
Well... not poor... terrible MPG = 9 MPG on a bad day and 12 MPG on a "good" day...
Of coarse, it was always "my" fault because I wasn't driving the car correctly...
I was accused of driving the car too hard and then on the next visit I was told to rev it
to the beep.
Then I was told I was using incorrect fuel or I was letting it idle too long or to short...
The list goes on and on and on...
To me, what Mazda is really saying is they don't know how to fix this issue so lets blame the customer.
Always my fault. Hell, I'm just a customer, what value do I have? It's not just Mazda either.
Most all Dealerships / Manufactures are in it for themselves...
None the less, I'm an RX-8 fan, corporate Mazda Sucks Butt.
Kind of like me saying "I love my job. It's too bad I have all these frickin' patients..."
"05whiterx8"
"RoXanneBlack8"
Here's one for you:
I took my previous RX-8 (2004 AT) in for poor MPG issues multiple times.
Well... not poor... terrible MPG = 9 MPG on a bad day and 12 MPG on a "good" day...
Of coarse, it was always "my" fault because I wasn't driving the car correctly...
I was accused of driving the car too hard and then on the next visit I was told to rev it
to the beep.
Then I was told I was using incorrect fuel or I was letting it idle too long or to short...
The list goes on and on and on...
To me, what Mazda is really saying is they don't know how to fix this issue so lets blame the customer.
Always my fault. Hell, I'm just a customer, what value do I have? It's not just Mazda either.
Most all Dealerships / Manufactures are in it for themselves...
None the less, I'm an RX-8 fan, corporate Mazda Sucks Butt.
Kind of like me saying "I love my job. It's too bad I have all these frickin' patients..."
Last edited by Raptor75; 05-26-2006 at 04:41 PM.
05-26-2006, 04:39 PM
#35
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Thread Starter
This is a copout; the dealers are Mazda's representatives. If they are not up to company's standards they need to get dumped. Try bypassing the dealers and go straight to Mazda Corp. See how far you get before they send you to the dealer. Part of Mazda's job is to know what their dealers are up to and how they are supporting the clients. The fact that poor dealers exist is because Mazda allows them to.
The dealer is Mazda, don't be fooled otherwise.
The dealer is Mazda, don't be fooled otherwise.
Originally Posted by 05whiterx8
ok, but you can't say that corporate mazda sucks butt...because its the indivudal dealership that is telling you all of that....the questions i would ask....did they hook it up to the computer and monitor all the sensors to make sure they are working properly? did they contact technical assistance to see if there were any known fixes for this problem?? how many miles does your car have on it?? it's hard to say what i would do different without actually having seen the car....but its a case by case basis...but your dealer shouldn't be dismissing your complaint even if they've heard it before....sounds like the problem is the dealer....not corporate mazda...they only get involved when there is a problem the dealership can't handle.
Last edited by Raptor75; 05-26-2006 at 04:42 PM.
05-26-2006, 06:14 PM
#37
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Originally Posted by 05whiterx8
ok, but you can't say that corporate mazda sucks butt...because its the individual dealership that is telling you all of that....the questions i would ask....did they hook it up to the computer and monitor all the sensors to make sure they are working properly? did they contact technical assistance to see if there were any known fixes for this problem?? how many miles does your car have on it?? it's hard to say what i would do different without actually having seen the car....but its a case by case basis...but your dealer shouldn't be dismissing your complaint even if they've heard it before....sounds like the problem is the dealer....not corporate mazda...they only get involved when there is a problem the dealership can't handle.
Who's responsible for providing their technicians with the information and training to maintain their products?
Could it be Corporate Mazda?
If my service rep and/or repair tech would have said, "Al, we don't know how to fix this issue
and offered me some sort of compensation (free oil changes would have been enough)".
I could have "lived" with my sucky mileage issues. Instead they point their finger at me (us) as being at fault.
Granted, some people DO abuse their cars. Most of us don't.
The abusers are much fewer in numbers then Mazda is blaming.
It's just an easy way out for you guys...
If our mileage issues were just an isolated incident I'd also be more understanding.
As everyone knows on this forum, there are a multitude of MPG threads/posts.
I read a new one about every time I log on.
I also know that **** runs down hill and as much as dealerships hate dealing with
complaints, we the customers hate dealing with people who lie to us.
Please understand 05whiterx8, I'm not angry at YOU personally, I'm angry at Mazda (your employer) for thinking we are all a bunch of idiots.
As for testing done by my individual service guy...
I'd like to think they did all they said was done...
One never knows for sure....
For me, it's all water under the bridge.
My 04 is still on the lot waiting for its next victim.
I feel for who ever buys it.
My 06 mileage is tolerable so far.
I still love the RX-8.
I'm just not "feeling the love" for it's parents...
05-26-2006, 06:29 PM
#38
I don't buy Kool-Aid
Originally Posted by Raptor75
I have just read the um-tenth tread about an RX-8 failing under warranty through apparently no fault of the owner and Mazda refusing to fix it under warranty because of "abuse".
Am I the only one who finds this very disturbing? I realize that there will be times where abuse can be confirmed but it seems in most the threads the problems are not due to abuse. Also the frequency of this response from the dealers would indicate a coordinated effort by Mazda to avoid pay legitimate warranty work. Often a Mechanic will look at a part and label abused with out any proof.
It’s things like this that leave Mazda in a very poor light and will prevent me from buy another Mazda in the future. It is such a shame that such a fine car is tied to such a poor company. Maybe I’m wrong what do you think?
Am I the only one who finds this very disturbing? I realize that there will be times where abuse can be confirmed but it seems in most the threads the problems are not due to abuse. Also the frequency of this response from the dealers would indicate a coordinated effort by Mazda to avoid pay legitimate warranty work. Often a Mechanic will look at a part and label abused with out any proof.
It’s things like this that leave Mazda in a very poor light and will prevent me from buy another Mazda in the future. It is such a shame that such a fine car is tied to such a poor company. Maybe I’m wrong what do you think?
1.To use wrongly or improperly; misuse: abuse alcohol; abuse a privilege.
2.To hurt or injure by maltreatment; ill-use.
3.To force sexual activity on; rape or molest.
4.To assail with contemptuous, coarse, or insulting words; revile.
Obsolete. To deceive or trick.
n. (-bys)
1.Improper use or handling; misuse: abuse of authority; drug abuse.
2.Physical maltreatment: spousal abuse.
Sexual abuse.
3.An unjust or wrongful practice: a government that commits abuses against its citizens.
4.Insulting or coarse language: verbal abuse.
2.To hurt or injure by maltreatment; ill-use.
3.To force sexual activity on; rape or molest.
4.To assail with contemptuous, coarse, or insulting words; revile.
Obsolete. To deceive or trick.
n. (-bys)
1.Improper use or handling; misuse: abuse of authority; drug abuse.
2.Physical maltreatment: spousal abuse.
Sexual abuse.
3.An unjust or wrongful practice: a government that commits abuses against its citizens.
4.Insulting or coarse language: verbal abuse.
05-26-2006, 06:32 PM
#39
Originally Posted by Ike
Clearly since you've dealt with two dealerships it's true, and of course all Audi dealerships are the same I was also unaware that there are only two parts of the country...
I was also unaware that there are only two parts of the country...Where you been IKE?
05-26-2006, 06:35 PM
#40
Originally Posted by DOMINION
Hummmm... Lets see what the Dictionary definitions is for Abuse;
I dont think you "Wrongfull used your Mazda RX-8 in any wrong manor"...
I dont think you "Wrongfull used your Mazda RX-8 in any wrong manor"...
He abuses my eyeballs every time he posts.
That dam signature drives me crazy!
05-26-2006, 06:48 PM
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Originally Posted by Razz1
If there's any abuse around here it's DOMINON!
He abuses my eyeballs every time he posts.
That dam signature drives me crazy!
He abuses my eyeballs every time he posts.
That dam signature drives me crazy!
Now where's that spackling compound?
05-27-2006, 12:01 PM
#42
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Originally Posted by dmp
As profits fall, Businesses tighten whichever belt they can. 
Thank, in part, Autoworkers unions.
Unions = the devil.
Thank, in part, Autoworkers unions.
Unions = the devil.
Now... you were saying?
05-27-2006, 12:06 PM
#43
I don't buy Kool-Aid
Originally Posted by Razz1
If there's any abuse around here it's DOMINON!
He abuses my eyeballs every time he posts.
That dam signature drives me crazy!
He abuses my eyeballs every time he posts.
That dam signature drives me crazy!
Originally Posted by EyeBall Fixer...(o)(x)
The pix on the right reminds me of my plumber...
Now where's that spackling compound?
Now where's that spackling compound?
05-27-2006, 02:51 PM
#44
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Originally Posted by Paul_in_DC
My father worked in a factory before he was drafted in 1942. One day a woman next to him severed her finger while on a machine. She wrapped a rag around the stump and kept working - she'd have been docked a day's pay if she stopped. Unions stopped that kind of abuse.
Now... you were saying?
Now... you were saying?
Probably not...
If it had been a Mazda Plant, they probably would have blamed the woman worker
instead of poor employee education...
And point their finger(less) at someone else for the problem...
05-27-2006, 03:12 PM
#45
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Quote: He abuses my eyeballs every time he posts.
That dam signature drives me crazy!
I'm with you, I guess he can't afford clothes for his daughter
That dam signature drives me crazy!
I'm with you, I guess he can't afford clothes for his daughter
05-30-2006, 06:32 AM
#46
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well...i can't argue with alot of the posts...unfortunately. There are some bad dealers out there, hell maybe even alot of them. But they aren't all bad. I apologize to you all, i took the attack on mazda personal because i work for them. I just get so tired of people not taking responsibility for their actions. And i'm not saying that anyone abused their cars. i'm just saying that i'm sure there is a percentage of people that did abuse their cars and want someone else to pay to fix it
05-30-2006, 06:39 AM
#47
I don't buy Kool-Aid
Originally Posted by Winfree
Quote: He abuses my eyeballs every time he posts.
That dam signature drives me crazy!
I'm with you, I guess he can't afford clothes for his daughter
That dam signature drives me crazy!
I'm with you, I guess he can't afford clothes for his daughter
05-30-2006, 09:47 AM
#48
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Thread Starter
Originally Posted by 05whiterx8
well...i can't argue with alot of the posts...unfortunately. There are some bad dealers out there, hell maybe even alot of them. But they aren't all bad. I apologize to you all, i took the attack on mazda personal because i work for them. I just get so tired of people not taking responsibility for their actions. And i'm not saying that anyone abused their cars. i'm just saying that i'm sure there is a percentage of people that did abuse their cars and want someone else to pay to fix it
What adds fuel to the fire is when they have an obvious problem and just ignore it and blame the users for their problems. The biggest in my eyes being the inconstant gas mileage across various 8s. This inconstancy is now proven with one member getting 10mpg in an 8 then moving to a new 8 and suddenly getting 17 to 18 mpg, same driving route and style with both cars. Mazda told him the 1st car was working fine and normal getting 10mpg how do you explain this expect that Mazda dose not what to invest the money to fix this problem. It is cheaper for them to blame it on the owner then fix the problem. This is why I view Mazda as a real scum company regarding support of their product. If I wrong please correct me, I would love to hear the explanation.
05-30-2006, 10:01 AM
#49
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how can 10mpg be normal if mazda's posted mpg numbers are 7, 8 or 9 miles higher?
it doesnt seem like there's any way around the fact that mazda is full of **** here. all of us can expect numbers slightly lower than what 'they' tell us, (and only because as consumers we're used to being lied to) but to be THIS MUCH lower is completely absurd and shouldnt be ignored.
it doesnt seem like there's any way around the fact that mazda is full of **** here. all of us can expect numbers slightly lower than what 'they' tell us, (and only because as consumers we're used to being lied to) but to be THIS MUCH lower is completely absurd and shouldnt be ignored.
05-30-2006, 10:06 AM
#50
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05whiterx8,
Just read over want I wrote and just wanted to let you know that we all appreciate when a Mazda Service manager responds to this list like you are. I realize you are getting blasted for actions of your company that you may have little to no control over. I also realize that Mazda corp. dictates what it will reimburse you for with regard to warranty work. This mpg issue really has me pissed off and I am beginning to see the only way to get Mazda to fix it is sue them which I hate.
I really wish they would stand behind their cars and not have their service people insult my intelligence when I take it to the dealer.
Thanks again for your personal interest and support of this board, it is appreciated.
prechated.
Just read over want I wrote and just wanted to let you know that we all appreciate when a Mazda Service manager responds to this list like you are. I realize you are getting blasted for actions of your company that you may have little to no control over. I also realize that Mazda corp. dictates what it will reimburse you for with regard to warranty work. This mpg issue really has me pissed off and I am beginning to see the only way to get Mazda to fix it is sue them which I hate.
I really wish they would stand behind their cars and not have their service people insult my intelligence when I take it to the dealer.
Thanks again for your personal interest and support of this board, it is appreciated.
prechated.