perks11

is it normall to wait four months for a body kit to arrive? i ordered a body kit from J On Demand about four months ago and so far all they have done has been able to provide me with excuses of why its not here. Lazi (Sam) is a great guy and im not trying to take anything from him cause he knows what he is talking about and cares, but Hiro the manager, has no clue how to run a business. you would think after four months, numerous calls, and threats to get the government into this, they would straighten things out, but they still havent. supposedly my body kit is in secondary customs right now. I havent even heard of secondary customs before. Any suggestions on what to do, or how to resolve this problem. once again i am not trying to take anything from Lazi, but maybe J On Demand should consider getting rid of their current manager and promoting lazi to manager, or something.

zephir

welcome to the club.... 7+ months on my wheels

636

Hmmm , getting stuff from japan takes a long time. Didnt you ask how long shipping will take to get it from japan to usa?

NgoRX8

iTrader: (1)

if anything blame the government. they're the ones cracking down, checking and holding every container coming off the boat.

perks11

yea they told me it would take 6-9 weeks. its been well past that. i talked to the manager and he told me he would call me back tomm. but he has told me that he would keep me up to date and call me, and he has done neither one of those so i guess we will see tomm.

1stgen8

iTrader: (1)

Took 6 mos for my R-magic lip. Sorry but 5-6 mos seems to be the norm for JDM stuff.

apex_sideway

Some of the Japanese products are made to order. Meaning the company gets your order THEN starts producing the bodykit. Some work wheels are just as bad . . . i've heard people waiting 5-10 MONTHS waiting for there wheels to be made, shipped, and installed.

Just be patient. All good things are worth the wait :D

scsi

this is the thread for you

https://www.rx8club.com/general-automotive-49/waiting-jdm-thread-120037/

FABRO

7 months now and counting for my R-magic front lip. Called Hiro and Sam and have been getting passed along back and forth. To me feels like no one wants to give me a straight answer or wants to handle the responsibility.

Clavius

Gotta Luv JDM and especialy Customs!! Mainly hate Customs though, the Port Authority is cracking down on stuff from Japan due to illegal Skylines being smuggled into the country via the port that JoD use's. I think once the container(s) hit port they are in limbo for JoD, they can't tell you when you'll be getting your part(s) cause the Customs staff can take their sweet *** time. Gotta remember JDM sounds like WMD.

nycgps

iTrader: (1)

I got my Mazdaspeed version 2 wheels in less than 2-3 weeks. Not from J on demand tho.

Not saying JoD has a problem or anything. I think he is a good guy. but 5 months + of waiting time is ...

perks11

well the thing that bothers me is that hiro, JOD's manager told me that he would call me 5 or 6 times and told me that he would call me at noon. It is now 5:30 and i still have not heard from him, so far there customer service has sucked.

BigOLundh

iTrader: (1)

Shipping has nothing to do with why these parts take so long. Once they leave japan you usually get them within a month or two... getting them made/sent is what takes the longest time.

Thats just how it is - deal with it. Next time you order a JDM part - ask when it will be ready to ship or an estimated time.

zephir

some of us do ask... and they gave a estimate of 2 to 3 months... 7+ months later you wonder why you cant get a answer.

getting estimate is joke if they are pull these estimates out of there ***.

perks11

yea i agree with zephyr. i did ask how long it would take to just get the product ready to ship and they told me that it shouldn't take that long and that i should have the product at my house in 2-3 months. so it has nothing to do with asking when the product will be ready to ship, because they could easily pull that date out there ***...and on top of that why should it take an item 1-2 MONTHS for a product to be shipped. thats insane. It doesnt take that long for an entire car to ship overseas so why should it take that long for a body kit to ship. its not like they stuck some guy in a canoe and told him to paddle!!!

thebiggdaddy

interesting. i was just about to order the Rmagic front lip and eyelids too. Does anybody know if the eyelids take a long time as well?

jondemandhiro

Hello Members,

Lazi is out on a business meeting and told me whats going on. The reason why this is taking so long is because of customs. The past few months, Long Beach port has been very strict with automobile parts coming into the US. The reason is people are bringing in kit cars and trying to bring jdm cars into the us. Any container containing automobile parts do get checked once, either x-ray or secondary check. unfortunately we got caught for secondary check.

Ishida sama

we got notification for CET Exam from US Customs
our container is already release from Steamship, only your shipment got hold by US customs

we will arrange bring to Exam site in Rancho Dominguez as soon as we devan the container
I will let you know all charge after US customs finish Exam and release your freight

At this moment, I cannot provide you when you can pickup this freight




Best regards,
Nobuko
*****************************************
Nobuko Tochigi

This was send on the 16th of this month by our Custom Broker. This is something no one can do. Its the US Government. Please understand were doing you guys a favor by doing all the dirty work. We all know it get frustrating waiting for parts from japan, We ourselves buy car parts from japan for our personal cars also. We will give be giving free rx8 related JDM Goods to customers waiting on their order. If you need to talk to me, go ahead and email me at hishida@j-ondemand.com and well see what we can do. -hiro

BigOLundh

iTrader: (1)

This is why i like getting parts sent directly to HNL Airport. The customs people already know me and let me slide through with my stuff with ease. CHEEEEEEEEE!!!

Then again i pay more in shipping each item to myself individually versus container shipping, but i noticed the price of... "Tokyo to Honolulu via AIR" is not much higher than "Japan to LA via freight + LA to wherever in the US via ground"

this has absolutely no relevance for 99.9% of the people here, but whateva. im ON THE INTERNEEEEEEETTTTTTTTTTTTTTTSSSS!!!!

-hS

bruce_van

Well it's quite unfortunate that the body kit is taking longer than estimated, but it's just one of those things that the importer probably has little or no control over.

I'm in retail as well and we are constantly at the mercy of customs. Your hands are really tied. The good thing is that the body kit isn't something critical.

I hope the retailer is able to allow you to cancel the order since they were not able to provide the merchandise in the estimated time frame. That would be the only fair thing to do since it's really been so long.

jondemandhiro

Mr. Perkins.

I am not the manager of this company. I am the owner. and no its not lazi's fault not mine that your order is stuck in customs. If you ask any company bringing stuff in from Japan. They will tell you the same. You have no idea what we have to go to get these parts. Why is it that most RX8 members dont understand about JDM parts. Read any forums, it happens anywhere. Everyone has to wait for their parts for months. Why? its because in japan they dont stock these parts. They have to manufacture the product which takes up to 8 weeks. Japan does give us an "eta" but that means it is "an estimated time arrival" and that is what we give the customers. Everyone knows about Customs, I mean if you need your questions asked, maybe you should call the custom yourself and ask them why they take so long or why they have to put your stuff on hold, or even if anyone has control over this. Even Lazi had to wait for his parts for 4 months+ and he understands how customs work from working here. So give him a break. Were doing you guys a favor and trying to get your parts as fast as we can and cheapest.

kersh4w

iTrader: (3)

you mean its not like in the fast and furious and we cant overnight parts from japan?

jondemandhiro

May 9, 2007, 01:50 PM #10
Blue By You Evo
Evolved Member
Personal Sales Rating: (26)




Join Date: May 2005
Location: Ocean City, MD


Drives: 2003 Blue By You Evo, 2005 Tarmac Black Evo
Posts: 571



Stuff from japan takes a long time. These shops like ARC, Mines, Monster, Colt, YR, Safety 21, and so on do not stock parts in their offices or shops. When the order comes into Hiro, he takes the money and then sends the money to the company in japan until it is confirmed to what is ordered then the process of MAKING the part is started. At least 75% of the parts that come from japan are HAND made and are of high quality. This is the reason for the extra time. Hand made, quality labor. All this depends on if the raw materials are available right away. Right now there is a wait on titanium cause there is a shortage, and these companies dont just stock sheets of Carbon Fiber either. And then when all is done it is loaded on a container that comes by BOAT, not by air, and no BOAT carrying all that cargo is gonna get to CA in like 2 days from Japan. Then it has to go through customs and be inspected. Then it is distributed to the vendor, and they do a checklist of the parts arriving. Out of the thousands of parts in the container, maybe your part could be one of the last ones out, who knows. Then it is shipped to u via UPS, which may take a week depending on location.

What i am trying to say is, give these guys a break, no part from japan is gonna get here overnight or in a real timely fasion. It takes time for these parts to get developed and it is in no way the vendors fault if things get delayed by a company in japan for any reason, weather it be a closing of the shop for a japanese holiday, shortage of materials, or a big event at tsukuba. Things take time and i know Hiro is trying to do his best to speed up this process to get things in a timely fashion. If u dont wanna wait for parts, then dont order them.

I only buy JDM stuff, and alot of the vendors on here know me through numerous transactions, and i have waited 6-7 months for things to be hand made and such. Thats the price u pay for getting parts from Japan.

Hiro, doesnt have alot of help on his side. He pretty much runs the buisiness by himself and a few others, so cut him some slack. He gets bombarded with PM's, calls, and e-mails to try and satisfy everyone since they advertise they are open 24/7. I speak to Hiro all the time and he is always busy trying to fill someones order. He is not only here to serve the Evo community you know. He does everything JDM!
__________________
2003 Evolution VIII GSR Blue By You
2005 Evolution VIII GSR Tarmac Black
Evo-NY #160
Tri-State Evo
-Brendan

The JDM parts *****




this was from one of our evo customer thats buys the rarest stuff from us.

jondemandhiro

May 21, 2007, 07:07 AM #1
JondemandSales
Gold Vendor
Vendor Sales Rating: (27)




Join Date: Sep 2006
Location: Huntington Beach, CA


Drives: Cyber EVO VIII
Posts: 816


to our customers. from J-ondemand

--------------------------------------------------------------------------------

To our customers,

I just wanted to thank everyone whose been going through us for your JDM parts and for understanding our situation. For the past 2 months, with a loss of our Evom guy and our supplier reconstructing his facility in Japan we had couple delays for our shipments. Us J-ondemand team is always looking for ways to improve faster delivery, cheaper rate, and better customer service. I, as owner of J-ondemand do apologize for our few complaints on our delivery time and customer service. My recent trip to Japan was to stable our supplies and shipping as well as opening up new accounts. We have formed a corporation in Japan as well and put 2 staff in to give better updates on our orders daily. I had couple meetings with our shipping company for more stable Eta on our shipments and cheaper rates. As you know, we are the only company that has access to really cheap UPS air shipping for small items from japan to your door. Most of our customers who use this is pretty happy with our service. Big things such as Aero kits cannot be air’d for cheap still but we are working with UPS SCS team to negotiate some kind of pricing structure. As you know we lost our Evom guy and we lost many contacts and slacked on customer service on this forum. I recently had Jeremiah, who is a Evom veteran to be in charge of our customer service. Im sure hes been very helpful lately with a quick response. I also will be on this forum since we have the most customers from Evom. Please understand that sometimes we do get a lot of messages and cannot get back right away. But we do get back the same day. I have my phone number for a reason also. This letter is also to show you guys what we really have to go through to get you your parts so youll understand more about the whole process. I made a faq section so please take some time to read it so you can understand.

1. Why does it take so long for parts to get from Japan? Many of you whose been to Japan and actually visited shops know that they are very small. Due to space, 95% of the shops do not stock on parts. So if we get a sale, we would have to send the money to japan which takes up to 4business days. Then they would have to manufacturer the product which can take up to 8 weeks or longer depending on how much back order they have. A lot of Carbon fiber and titanium manufacturers do take long. Then they send it to our Yokohama shipping facility which takes about a week to vann(properly package for shipping). Just keep in mind that in japan, when theres a event or holiday, these shops are closed. December and January was crucial to us since the biggest time attack event, Christmas, new years, and Tokyo auto salon. Our shipments was pretty much stopped at those time since almost every shop was getting ready for those events. Eta is given to our customers but that is only a “estimated time arrival”. We are not psychic so we cannot give you an exact date unless the parts are in stock and we use ups to ship it. Each time we place an order with a manufacturer, we are given a eta from them and that is what we tell our customers. Anything over that eta is not “our” fault but the manufacturers. There is nothing we can do about this except to call them and keep asking them for updates. This is very common for carbon fiber and aero manufacturers.

2. How is our order shipped? And how long does that take? Like most companies who import products from Japan, we do not wait until our container is full. Most companies would stock parts at their warehouse in japan until their container is full so they would not lose any money on shipping. A half container full on a 20ft can easily lose about $1500-2000. J-ondemand ships containers and LCL out every week. We do share containers with companies that wants to put their products in our container. Shipments readys to leave Japan is always packed 1 week before shipping out. It does have to go through customs in Japan. It then takes about 9-11days oversea to Long Beach port where it gets unloaded and devanned(unpacking from the container). Our professional broker team will fill in any paper work for our container to pass customs. Just to remind you, customs is a *****. It can take anywhere from a few days to few weeks. We have no control over this, so if you have a problem waiting try calling the US Customs. Im sure they wont even pick up their phone. Many of you asked us if we can make the process faster at customs, but the answer is always a NO. Every company has to go through this. After our container is dropped off at our warehouse or office, it takes a few hours to unload and check everything for damages and missing parts. A lot of the times it takes time for us to ship them out because we have to repack them. Japanese boxes are weak unlike American boxes. Most of the time, the original boxes are ripped or crushed from the ocean freight. We take each part out and rewrap them with bubble wraps to qualify for UPS or Bax insurance claims. Without this, we cannot win a insurance claim. We are doing this for you guys.

3. How can I save money on shipping and have it shipped faster? The best way to save money on shipping and getting your JDM parts faster is to use our UPS shipping from Japan. This only applies to small items up to 15kg. We do get a huge discount on UPS account since we know someone in high rank for ASIA. We do ship big products through air when we are asked. The price on air freight is expensive for bodykits since we are paying mostly for air in the box. If products are in stock in Japan, we are the fastest company to get these parts for you. Any item on Japanese auction site is always being watched 24/hr a day for us to get the part when asked. We have hired 1 person to strictly keep track and updates of all shipments with our shipping company and manufacturers. With one person in our Japan office and one person here, we will have more info that’s reliable and up to date.

4. Whats the difference between J-ondemand and other companies that import? J-ondemand is a corporation formed in the United States and in Japan. Our Japanese corporation is under a different name but we do have an office and staff at our Yokohama location. We have collaborated with WELD and GarageHRS this past week to make our business bigger and stronger. These 2 companies will be coming to the US soon also through us. Many of you have seen this information on the WELD coverage on the recent Dsports Magazine. We do work closely with Voltex, Cyber Evo, MK Sports, and Varis in Japan. We are the only one who actually gets a written contract for japan-us sales. J-ondemand is a part of Team Cyber which Tarzan, Voltex, Unlimited Works, GarageHRS, MK Sports, and Cyber Evo’s sponsors. We do support every event that Cyber Evo runs and we do get to meet new manufacturers and make new connections as we travel with them. J-ondemand does not grey market other peoples products in the US. We always get permission from Japan side before bringing in parts to the US or other part of the world. Anything like ARC, VOLK, RAYS, SSR, TEIN, will be bought by the manufacturers here in the US. We have good relationships with these manufacturers as some of the companies in the industry don’t. J-ondemands staff has been in the car industry for 5-10yrs. I myself has been in it since 1996 and are still friends with a lot of the industry guys. We do have Bernard which came from Autobacs USA, Sam from Team Hokori, Mark from Sun Automobile, Ian from Team hokori, and Evom veteran Jeremiah in our US office. J-ondemand is very active in marketing, doing shows across the US with our hot cars and girls, collaborating with Dsports at times to cover some of the shops we handle, and attend ever race event. We will continue to cover the events in Japan and share the pictures with you. I know a lot of you have heard bad things about us through different companies, but that is just business. Our business is all about competition in price, customer service, and delivery time. J-ondemand will keep growing to be the number one source for JDM parts. You will see a difference now that we have conquered all our problems from the past.

5. How can I get a hold of them If theyre not answering their pms or email? We are sorry but at times we cannot answer pms and emails right away. We get so many emails, pms, and phone calls a day, but we do get back to our customers the same day. The best way is to instant message me(hiro) or Jeremiah or call our cell phones or office phones. We do pick up 24/7 7 days a week unless we are at an event. The information is on our signature.

6. If im not happy with my service? Please let us know how you feel, or how we can satisfy your needs. We are here to listen and help. We just ask that you do it privately since we do keep things professional or you can contact Charles, the moderator on Evom to mediate between us. He is on there for a reason. We try to give the best customer service but we know we cannot make everyone happy, we can only try. Refunds are given at times we feel that its necessary but by law we are given 30days to refund. We do get the money back from Japan, then to us, then to the customer. Please don’t expect a overnight paypal refund. No business will do that. We will respect all customers so please respect us back.

7. Why did those negative posts get deleted or locked? Because we talk to the moderator when people don’t respect the rule of Evom. Any posts that has nothing to do with us or something that is unappropriate is deleted by the mod. We are a paid vendor on this site and anything that will hurt the company from false accusations will be taken off. Anything that has no proof will also be deleted since we keep all paper trails for our protection. As you know, forums has a lot of “bashing” when people who don’t even buy or deal with that vendor talks badly of them. You will see that a lot of the companies will not go on forums since they know about this “bashing”.

8. What is J-ondemands future goal? Our goal is to be the best and only provider of all JDM parts to our customers across the world. We have networked to hundreds of customers, vendors and would like to keep growing. We will try to provide the cheapest and fastest way to get your parts. J-ondemand is teaming up with several sponsors to have events such as shows, time attack, japan trips, meets, and free track day to give something back to our customers. Not many companies care about their customers after their purchase, but we do. We are also a customers of other companies for our parts too so we know how you feel.

9. Does J-ondemand Sponsor? Yes we do, with the manufacturers approval from Japan, we do have access to demo car price. This is only given to cars which is highly qualified. We are sorry but we do not sponsor stock cars or cars that have replica parts. We have a reputation to keep for the manufacturers and us. Were always open to ideas and sponsoring events so please email us or give us a call.

If we haven’t answered your questions here, please feel free to contact us. We hope everyone understands the process and why it takes so long for parts to come and sometimes the Eta is off. Jeremiah has started already on this forum and he is busting ***. Many of you have noticed a difference in our service already. He will keep providing you the service you always wanted.

Thank You,

Hiro Ishida
__________________
Exclusive Distributer for Voltex and GarageHRS in the US... Official distributor of Varis, Amuse, Jun,Hirano, Stillway, Ikeya Formula, and many more!~

... And now proud sponsor of the Cyber Evo

J-OnDemand
www.j-ondemand.com
Phone: (714) 313-1765 cell
Phone714) 963-8888 Ext.12 office
, and E-Mail: hishida@j-ondemand.com jheidner@j-ondemand.com
AIM: JondemandHiro and JondemandJames

We are open 24/7 7days a week!!

paypal address is info@j-ondemand.com

--------------------------------------------------------------------------------
Last edited by JondemandSales : Jun 5, 2007 at 11:34 AM.

kersh4w

iTrader: (3)

i was joking. i know it takes a long time to get through customs.

jondemandhiro

if its in stock, you can if you pay $800 shipping charge for a bumper.. Alot of evo time attack customers pay air freight.