In a hurry trying to decide on which dealer to tow my flooded RX-8 to later on tonight. Have heard mostly negative stories on the board for the following three dealers that are within 15 miles of where I am: Maxon, Sansone, and Crystal. Mazda Roadside Assistance only tows to dealers within 15 miles. Any recent feedbacks on your service visits to those dealers? Much thanks!

 

if you want your car back damaged then feel free to go to sansone.....and i got my car towed 28 miles to the only dealer i go to....you just gotta call customer care and tell them you dont trust the other dealers cuz they suck

 

Can you elaborate on how you did that? I called 800-866-1998 and was told either closest dealer or within 15 miles of the pick-up location. Would like to have it towed to Open Road in New Brunswick, the only other good alternative in the area. Wayne, my usual, is all booked, and Flemington/Hamilton are too far.

 

i bitched and whined about past experiences....but i called mnao cust care before the tow line....i also told them who my preferred dealer was and they looked up my records and authorized it.....but then again i had a blown trans so they may have done it to appease me....

 

Thanks for the tip. Following your first advice, I called Mazda Customer Care at 800-222-5500. Explained of my dilemma and concern for the quality of services of those dealers within 15 miles, politely. Asked to have it towed to Open Road, since my regular dealer Wayne is fully booked. Waited on the phone for a short moment and was given a case number with approval from MNAO to give to Roadside Assistance for the granted exception. Great customer service by Mazda!

 

glad that i helped some.....thats great to hear

 

Wayne is my dealer now....i used Anguili (Staten Island) with my 6 and they suck!

 

what the hell steve u didnt call me ?
Im a pro at unflooding our cars, seriously I think we talked about this last time I picked you up after you ran out of gas.I will make sure to make fun of you this week and see what the problem was.

 

Wayne Mazda....They are the best in the area. Great service center

Where did u end up going?