ok this is ridiculous, i sent mazmart and e-mail last week about my shipment of my coilpacks of 173.40 which i purchesed spet 18 almost a month ago!! i have the paypal recipt which was included in my e-mail which you guys never responded too. WHERES MY PARTS!! heres my paymentSep 18, 2010 18:33:36 PDT
Receipt No: 1201-0628-7978-1909
Hello kevin De Leon,
You sent a payment of $173.40 USD to Mazmart.
This charge will appear on your credit card statement as payment to PAYPAL *MAZMART.
Merchant information
Mazmart
mazmart@bellsouth.net
www.mazmart.com
800-221-5156Instructions to merchant
None providedShipping information
kevin De Leon
3226 clayborne ave
alexandria, VA 22306
United States
Shipping method
Not specified
DescriptionUnit priceQtyAmountRX8 Ignition Coil Set (04-10)
Item #: 609
$152.00 USD1$152.00 USDTax: $10.64 USDShipping: $10.76 USDInsurance: ----Total: $173.40 USD
Receipt No: 1201-0628-7978-1909

 

Hello Kevin,

Please allow me to introduce myself. I'm Paul and I run the show at Mazmart. Your order was completely overlooked and the buck stops with me. We also have a problem that needs to be rectified in that the email you are sending your message to is not used by me but is viewed by my ebay person 3 days a week. I can be reached at sales at mazmart dot com, paul at mazmart dot com, by private message on this club and on Facebook as Mazmart.com.

I apologize for the screw up. Money spent should produce the goods paid for. I will send these out on Monday promptly. I'm sorry for the long wait and confusion as to where your parts are. This is not how we operate. Your service and satisfaction are priority and mean everything to me.

Feel free to respond here or by PM directly to me if you have any questions or thoughts on how I can satisfy you.

Here to serve,

Paul.

 

MR. paul, Thats all i wanted to hear thank you very much. when can i expect the coils to arrive or will you not know untill mon?

 

paul is a good guy. i bought a used part here on the fourm (pressure mod) and he talked me through the install as i was in the middle of it and had questions just last week. they are in flordia so i would expect 3 days for delivary at the most.

 

You paid tax? Am I missing something?

 

Contrast this with other vendor responses to problems.................

Paul and Mazmart are A++ in my book

 

^+1. Ordered coils on Monday and received them on Thursday

 

Mazmart is awesome i got mine coils super fast.

 

There are very few fellow vendors to whom I will refer people and Mazmart are definitely at the top of the list. Paul, it was a pleasure to have you attempt sneaking up on me at SSXIII. My single drop of Native American blood served me well that moment. Now, if I could better manage my alcohol and gambling addictions...........

 

Hes a good guy you will get your parts. I ordered the exact same thing a couple months ago.

 

o he deff a+ others would have responded to my post that fast so im pleased. just want to get me coils before they go out

 

You should have them on Thursday for the latest although Wednesday is quite possible.

Once again, thanks for considering us in the first place. It's an honor to serve you.

Paul.

 

Your goods have shipped and I sent you the tracking info by pm.

Thanks again for using Mazmart and for giving me the opportunity to rectify the damage. I hope I can serve you again but in a more timely fashion.

Paul.

 

heres the update thx for all your help mr. paul, just got the coils today thanks - kevin

 

You're most welcome Kevin.

Paul.

 

hey mr. paul, iv got a new topic for you now. i need a New engine what can you do for me. btw i was referd to you for this topic. if you can help just send me what info you need about the car prices and so forth thanks happy holidays

 

PM me your VIN and mileage. Let me know what the failure was and what your goals are with the replacement engine.

Paul.

 

Mazmart is the ****.

 

pm sent

mazmart is the **** fosho!

 

I do my best. The members of this forum who have spent their precious money with us are the real sh!$.

Paul .

 

I guess that was humor .

I don't react to my customers in a mode of disgust but rather attempt to find solutions. It does not matter if I am right and they are wrong or if I am at fault. I will try my hardest to please.

Acykj424, I look forward to serving you as well .

Paul.

 

Hey I was wondering if you sell spark plugs idk kinda new to rx8 club and also if u sell brake master cylinder and the 2 front engine mounts one with the heatsheildalso do you sell any brake rotors n pads or tires? My tires are wearing out

 

Lulz. They sell any Mazda part (and Autoexe iirc). Give Paul a call and he will help you out pronto. I just received a couple parts in perfect condition and for a great price. He even had to do some research to figure out what parts I actually needed. Great company

 

^^ They probably do have those, but you will get a better response if you create an appropriate thread isntead of tacking on to this one. This way they can better organize who is asking for what