Mazdaparts.com
03-31-2009, 09:15 PM
#1
The Former PSNTLSS
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Mazdaparts.com
Are you guys still around?
Haven't seen much activity and saw Thew is no longer a part of you guys
Haven't seen much activity and saw Thew is no longer a part of you guys
05-15-2009, 11:37 AM
#4
Administrator
iTrader: (7)
I sent them a PM months ago, no reponse.
05-15-2009, 12:27 PM
#6
Hi guys,
We have been redoing the entire website since there have been issues with orders/communications getting through.
Please know that your credit card is never charged until your order is reviewed.
I will be clearing room for PMs so if you have any concerns I will try to address them through there for now. Otherwise we will be setting up a new order inquiry page soon with a listing of all the departments so you can reach us more easily.
Sincerely,
Jason
Mazdaparts.com
We have been redoing the entire website since there have been issues with orders/communications getting through.
Please know that your credit card is never charged until your order is reviewed.
I will be clearing room for PMs so if you have any concerns I will try to address them through there for now. Otherwise we will be setting up a new order inquiry page soon with a listing of all the departments so you can reach us more easily.
Sincerely,
Jason
Mazdaparts.com
The following users liked this post:
thew (10-14-2018)
05-15-2009, 12:37 PM
#7
Administrator
iTrader: (7)
thanks Jason, good to hear you guys are still around. 
06-23-2009, 04:34 PM
#9
Administrator
iTrader: (7)
when did you place the order?
06-23-2009, 06:52 PM
#11
I did the same and nothing, I've even tried to use the new email address on their site esales@mazdaparts.com , still nothing.
Last edited by azlizard; 06-26-2009 at 10:50 PM.
07-01-2009, 05:57 PM
#14
Sad, I'm about to the point where I say I don't want what I ordered from you and I'll buy it somewhere else but since I can't seem to get any response from them I'm afraid to do so and then have something processed I already have and have to go to the return process. 
08-28-2009, 05:11 PM
#15
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I'd never give another store the level of patients I'm giving MazdaParts. In the past I've talked with these guys on the forum. If it wasn't for the pre-existing semi-personal relationship, I'd complain everywhere I could think of. They'll be lucky if their reputation isn't ruined after all these people have had issues with a complete lack of customer support, and it's really surprising the site is still running like nothing is wrong when they clearly know something is wrong.
Seriously guys. Get your act together. Apologize and provide some freaking customer support, even if it sucks to reply to gobs of e-mails about unfilled orders. Do something about this to make it right, please.
10-08-2009, 03:08 PM
#17
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Seriously, what gives? I ordered something weeks ago and no response. No response to emails, PMs, etc. Their fax number still picks up so I'm going to try faxing them something soon. I want to cancel part of my order but if they can still upgrade 9.53 firmware head units to 9.55, I do want them to do that. If they're still in business.
Cant you just get it upgraded at a mazda dealer?
11-16-2009, 08:46 PM
#24
Thews8
12-16-2009, 09:44 PM
#25
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Not to sound like a broken record, but are you guys done? Ordered 11/26 and it's been sitting in pending weeks later... i'm closing my card out, so if you decide to sell stuff agian let me know...sent a few emails and couldn't find an actual phone number...