Are you guys still around?

Haven't seen much activity and saw Thew is no longer a part of you guys

 

Tried purchasing something from them last week. No response or anything other than the initial email. Waiting to hear back from them.....

 

i've been waiting since april 8th for more than just the 'order received' email... (??)

 

I sent them a PM months ago, no reponse.

 

talked to jason he'll check in here soon.

 

Hi guys,

We have been redoing the entire website since there have been issues with orders/communications getting through.

Please know that your credit card is never charged until your order is reviewed.

I will be clearing room for PMs so if you have any concerns I will try to address them through there for now. Otherwise we will be setting up a new order inquiry page soon with a listing of all the departments so you can reach us more easily.

Sincerely,


Jason
Mazdaparts.com

 

thanks Jason, good to hear you guys are still around.

 

Are they still around? I placed and order and never received a reply on anything...

 

when did you place the order?

 

Yesterday...I thought I would get an e-mail at least.

 

I did the same and nothing, I've even tried to use the new email address on their site esales@mazdaparts.com , still nothing.

 

Bump, Has anyone been able to get an email thru to them or get a response back?

 

No response. Ordered something months ago, never heard from them.

 

Sad, I'm about to the point where I say I don't want what I ordered from you and I'll buy it somewhere else but since I can't seem to get any response from them I'm afraid to do so and then have something processed I already have and have to go to the return process.

 

I'm at the same point you are. I'm holding out since A) I can't get anyone to respond to me to tell me if my order will be filled so I doubt I'll get a response if I ask them to cancel my order and B) I don't want to buy from somewhere else only to have my order to go through later. I'm cool with holding out, but I wish they'd say SOMETHING.

I'd never give another store the level of patients I'm giving MazdaParts. In the past I've talked with these guys on the forum. If it wasn't for the pre-existing semi-personal relationship, I'd complain everywhere I could think of. They'll be lucky if their reputation isn't ruined after all these people have had issues with a complete lack of customer support, and it's really surprising the site is still running like nothing is wrong when they clearly know something is wrong.

Seriously guys. Get your act together. Apologize and provide some freaking customer support, even if it sucks to reply to gobs of e-mails about unfilled orders. Do something about this to make it right, please.

 

I've given up and I did order stuff else where, so far they've lost more than a grand in sales.

If anything shows up I'll freakin scream.

 

Seriously, what gives? I ordered something weeks ago and no response. No response to emails, PMs, etc. Their fax number still picks up so I'm going to try faxing them something soon. I want to cancel part of my order but if they can still upgrade 9.53 firmware head units to 9.55, I do want them to do that. If they're still in business.

 

what is the point in upgrading the HU firmware?

its just a stereo...

 

Don't you need to upgrade it to use the iPod adapter?

 

^ Cant you just get it upgraded at a mazda dealer?

 

^ Don't know... never looked into that.
I just remember seeing a thread where someone wanted to install an iPod adapter (believe it was called an Audio Link) and they needed to have a certain firmware version installed.

 

^ Yep I've seen that too.. Just seems much easier to get it upgraded at a Mazda Dealer? Idk if thats possible though..

 

You need 9.55 to use an ipod adapter other than the crappy Mazda one, and two dealerships so far have said they don't know how to upgrade it.

 

Still here just a step behind

actually just got some very old Water marks of my 8 last week.
Man that stuff is hard to get out of the Clear coat.

 

Not to sound like a broken record, but are you guys done? Ordered 11/26 and it's been sitting in pending weeks later... i'm closing my card out, so if you decide to sell stuff agian let me know...sent a few emails and couldn't find an actual phone number...