syntheticdarkness

iTrader: (7)

When we visit AZ, you guys will be our first stop.

MazdaManiac

iTrader: (3)

http://www.youtube.com/watch?v=fCNpqVJHwZY

laythor

Ahahahahahaahahahahahaahahahahahahaahahahahahaa

Easy_E1

iTrader: (2)

Mawnee

lol MM has the sexy avatars and Easy has all the funny stuff :P

Jedi54

iTrader: (7)

brilliant.

MazdaManiac

iTrader: (3)

For your entertainment (and mine) here is an example of how some local shops can be just as bad as any of the people I am talking about in the first post of this thread.
I get involved in exchanges like this pretty regularly, but this one stayed on the hook longer than most.
The names have not been changed to protect the stupid:

From: Charity Wurm [mailto:xxx]
Sent: Tuesday, August 09, 2011 9:23 AM
To: the.mazda.maniac@xxx
Subject: cobb a/p

so cobb told us to contact you about an a/p for a 2004 rx8 as they cant sell their dealers anymore of them

so as a cobb dealer what can we buy one from you for one of our customers?

charity
toyspeed motorsports

__________

From: Jeff Abrams [mailto:xxx]
Sent: Wednesday, August 10, 2011 7:20 PM
To: 'Charity Wurm'
Subject: RE: cobb a/p

I can provide units at a 10% discount for resale in minimum quantities of 6 per order.

For single purchases, it is probably most economical for all parties involved to simply refer the customer to my WEB site directly since pricing there includes a significant discount on tuning as well.

http://www.mazdamaniac.com/cobb/accessport.htm

Thanks.

- Jeff Abrams

__________

From: Charity Wurm [mailto:xxx]
Sent: Thursday, August 11, 2011 9:35 AM
To: Jeff Abrams
Subject: RE: cobb a/p

We dont have that many rx8 customers here to order 6 of these for the 10% discount, cobb was givving us 25% when they had these, as far as refering a customer , our customer has came to us for a reason, he wants to do business with us, and in our opinion it would be unproffesional to tell him to go elsewhere. We would be willing to purchase one at these at this time with the 10% dicount, even though we usually get 25% off from cobb to take care of our customer and perhaps provide you more business in the future but if do not wish to go this method than i supose i can refund this customer his money he has already paid for this part and find him something else that will work for his needs and not do any business with your company in the future.
Ihope that we can work something out that could be mutaullay beneficial, because as I am sure you are aware these are hard times.

Charity
p.s. please check out our website to see just a small amount of what we do
www.toyspeedmotorsports.com

__________

From: Jeff Abrams [mailto:xxx]
Sent: Thursday, August 11, 2011 10:13 AM
To: 'Charity Wurm'
Subject: RE: cobb a/p

Unfortunately, I cannot offer a discount for single unit purchases.
As the sole world-wide distributor of the RX-8 application of the Cobb AccessPORT, which I’m sure you realize is the only viable engine management solution for that application, I’ve developed a distribution and calibration system that I feel best serves the market and allows for the best possible customer experience.

Thanks.

- Jeff Abrams

__________

From: Charity Wurm [mailto:xxx]
Sent: Thursday, August 11, 2011 10:50 AM
To: Jeff Abrams
Subject: RE: cobb a/p

I wouldnt go as far as saying its the only viable solution, i would consider it the more affordable solution, never the less as us being your customer we are at this time experiencing bad customer service, so I will simply refund my customer his money and just advise him due to the lack of support and unothodox method of the way your business is conducted his more prominent choice would be the hks f-con pro.
I'm sorry we could come to some sort of compromise,it really is a shame when another business is unwilling to help another business and would rather see them suffer, I surely hope for your case we never have anything you need for one of your customers in the future.

Charity

__________

From: Jeff Abrams [mailto:xxx]
Sent: Thursday, August 11, 2011 11:03 AM
To: 'Charity Wurm'
Subject: RE: cobb a/p

I’m sorry that you feel this way, but I’m sure if you looked that the situation rationally, you would understand how the economics of your request are not practical.
I’m sure you can understand that simply facilitating a single sale for some random shop in the Midwest has no value in the short term and similarly over the long term without expecting the same sort of commitment that many of your peers have made with regards to wholesale orthodoxy.

I have sold over a thousand of these units directly to end customers and provide the highest level of calibration competency available in the industry. Surely you can understand my desire to maintain such high standards.

Thanks for your consideration.

- Jeff Abrams

___________

From: Charity Wurm [mailto:xxx]
Sent: Thursday, August 11, 2011 11:47 AM
To: Jeff Abrams
Subject: RE: cobb a/p

I take the standpoint of customer service over economics as far as my peers? my peers are 5zigen,Greddy ,Spoon,AEM,Cobb and several others whom which have no peers above them, all of which have asked no commitment of me what so ever. I haven't asked anything unrational of you. If you do not wish to give a 10% discount then make me another offer other than, " just send your customer to me" Adviseing me to just send a customer to you instead of taking care of them my self is unrational.

Charity

__________

From: Jeff Abrams [mailto:xxx]
Sent: Thursday, August 11, 2011 12:15 PM
To: 'Charity Wurm'
Subject: RE: cobb a/p

I feel this exchange has become rather “unrational” [sic] in nature in and of itself.

If you are suggesting that you are an OEM on the level of GReddy, Spoon, AEM and Cobb, then perhaps you should be revisiting your own business model to see where Mr. Dagum might have left the discussion of scale and market penetration out of your company’s plans.

For most of us in the industry, those manufacturers that you listed are suppliers of bespoke product and deal in vastly higher minimums than those we have discussed up to this point. No doubt when dealing with those companies, you are more likely to be negotiating your minimums from an intermediary such as Motovicity or something similar, who would be offering you terms that are even more stringent than mine.
To quote your own mission statement from your WEB site: “We are prepared to honor your request for cheap or what you call inexpensive parts that will work for now. But be advised that cheap is not going to lead you into victory nor achieve any recognition. Only self gratification.”
I am not prepared to work similarly.

In any case, I feel your tone indicates that our exchange has become unproductive.

If you should find it to be worthwhile to provide meaningful support for the RX-8 application of the Cobb AccessPORT to your customers, please feel free to contact me about the wholesale pricing I have already offered.

Thanks again for your consideration.

- Jeff Abrams

__________

From: Charity Wurm [mailto:xxx]
Sent: Thursday, August 11, 2011 12:42 PM
To: Jeff Abrams
Subject: RE: cobb a/p

I never once did say or suggest that i was on the level of afor mentioned companies only that we deal with them directly and they have requested no-minumum's to purchase their parts, while it may be true we do get some of our parts from intermediaries such as motovicity, or keystone I am only siting those of which we deal with directly.
I agree in the feeling that this has been unproductive. And I am sorry you can not seem to compromise on a worth-while solution.
I dont believe i will be offering this"cheap part" in the future to my customer, mainly due to the customer service you have demonstrated today.

__________

From: Jeff Abrams [mailto:xxx]
Sent: Thursday, August 11, 2011 1:12 PM
To: 'Charity Wurm'
Subject: RE: cobb a/p

I think you have gotten ahead of yourself.

If we were to enter into an agreement, your shop would not be a “customer” of MazdaManiac – you would be a retailer and, as such, I have stringent requirements for that contract. The terms that you have tried to dictate for this arrangement wouldn’t even put you on the level of a retailer, it would just be another localized tuning shop asking for a hand-out.

I don’t understand why you seem to feel that such a “freebie” would be a “worth-while solution” for me in any way. What could I possibly gain from your company in this situation? Further AccessPORT sales? If so, then purchase the 6 units as required by my retail agreement. I have to buy a minimum number of units from Cobb, why shouldn’t you?
Or are you suggesting that your company possesses such clout in the RX-8 market segment that you could personally stimulate my direct sales above what is already a significant level?
You have said that you would not do the latter (I believe your words were “as far as referring [sic] a customer , our customer has came to us for a reason, he wants to do business with us, and in our opinion it would be unproffesional [sic] to tell him to go elsewhere”), so I just don’t understand what you expect me to do.

Well, that is not completely true – I know what you want me to do – sell you a single AccessPORT at a reduced price so that you can satisfy your customer and profit from the situation. While that is somewhat understandable (though short-sighted), I have already explained to you why that is a gratuitous request and one that makes absolutely no sense to entertain.

Once again, if you should find it to be worthwhile to provide meaningful support for the RX-8 application of the Cobb AccessPORT to your customers, please feel free to contact me about the wholesale pricing I have already offered.

Thanks for your consideration.


- Jeff Abrams

carbonRX8

iTrader: (1)

IT disgusts me that you burned a manatee's *** just to make what you think is a funny picture.

MazdaManiac

iTrader: (3)

Poor, poor manatee...

9krpmrx8

iTrader: (46)

Wow, just reading the emails from that shop was tough. It's funny (although not surprising) how they expect a professional courtesy discount with no professional courtesy in return.

RIWWP

iTrader: (2)

So uh...Jeff....

Could I get a 10% discount on a new discombobulated mega-fart adapter plate...you know...just cause you want to? I could really use the profit from reselling it to someone else.








It's about all he was asking to do.