in fairness, in the second one, he said "We" - that could include his distributor. just a matter of logic here. i'm not taking sides. but you assume a lot if you say he lied, namely, that he always lies in such situations. :squint:

I've waited much longer for an overseas order, you have to pay up front to protect the vendor otherwise they don't want to take the risk which is much higher when doing international transactions. Sometimes they get screwed anyway - such as MM's infamous turbo kit experience that's also documented here. Language barriers, communication issues, simple screw ups compound the overall problem of doing an international transaction.

I don't really understand why someone in Italy would order this RX-8 exhaust from the USA anymore than someone in the USA would order an RX-8 exhaust from Japan, but it is what it is :dunno: waiting and eventually getting it is one thing, never getting anything for your money is much worse. I've been on both ends of that stick.

Pretty much same here been thru it as well.


I have the midpipe in bound for this customer as we speak I should have it later this week. Then I will ship out.

You're right.
We must order parts like exhausts etc from the usa because there's close to no choice here and the prices are higher than buying overseas.
We're not blaming Race roots for the delay but there's a lack of communication and some things that don't match. I'm saying this because we contacted TurboXS and they know nothing about this delay, plus the exhausts were always in stock.
Either Brice didn't call the distributor or he relies on an untrustable one.
Waiting 4 months or so for something that is in stock sucks. Add the incomplete and vague communications and you can understand the point of this thread.
A single call would have solved this problem in days :)

I bought many parts from the states and communication is a must when there are problems.

We may sound harsh and the vendor may blame us for this but what would you do?

If you knew it was instock the whole time why didn't you tell me? That would set a red flag with me and this whole issue could have been avoided. Maybe thats just me...

We only contacted turboXS last week. More than that we want to trust the vendors we buy from so your word was always deemed as right.
Didn't the fact that TurboXS start a promotion some time ago raise any flags for you as well?

Keep in mind that i'm not blaming you but your business model. Don't be stubborn and admit the mistake, if it's on your side. Blame the distributor if it's their mistake.

Something like this: https://www.rx8club.com/showpost.php...&postcount=194 would work well as a business model.

Just a better follow up was all that was requested.

I have nothing bad to say about Race Roots. I needed some of the missing hardware for a piece that I bought used on the forum......he sent it to me very promptly all the way to the west coast.

This kind of stuff doesn't just happen in the automotive products industry. It happens with medical devices, raw materials, and any other type of supply chain models that require a vendor-supplier relationship.

If his lead time doesn't meet your demands, then move on to a different vendor. If his follow up process doesn't meet your standards, we have several other vendors on this forum. He did say he was going to rectify the situation.

Give him his chance. Let him finish right the wrong. If he doesn't, his reputation will be on the line. And as good as my experience was with Race Roots......I won't buy from a vendor that has a bad reputation. However, I also don't believe in this whole Salem Witch Trial -style hangings of our RX8 vendors.

This is the first time on any car forum that I've been a member on be this bad with their customer - vendor relationships. No wonder our cars have such little aftermarket support. The members keep driving the vendors to the stake!

@epikeddie:
The fact is that we only received vague replies to our refund requests:
We never heard a yes or a no, again just vague replies :)
He only stepped up seriously after this thread. I seriously hope that Rich receives his "in stock" exhaust after 5 months.

Mid-pipe came in I am arranging shipping with Fedex now so I can get the discounted rate I passed onto the customer and they can get it in a timely manner I will have tracking info for the customer later.

We are frustrated not because of the wait but because the items were in stock all the time. That's the reason. Would you wait 5 months for something that's in stock?

Well....Capt Obvious says that they were not in stock ;)

Poor Communication....both between the wholesaler and Brice...and between Brice and the customer

Better communication would have saved a lot of this drama :)

OP you have a pm, I want to double check and confirm your address before it ships out.

Thanks

Brice

brice your the shit!!!!!!!!

thanks for the mid pipe im ordering my pully from you soon

Lol thanks and you're welcome!

So, a little update:

We received a tracking number and the package should finally make it here.

The experience with Race Roots was awful not because of a scam just to make things clear but because they had poor communication with their suppliers. This lack of communication delayed the transaction of an in-stock item of about 5 months.

I sincerely hope that Brice will now stand up in a different way in front of his distributors to help his customers and wish him the best of luck with his shop even if I don't think that Rich will buy from him again because of his experience.

I'll update this thread when the box gets here :)

Giorgio

too much reading just purchased from brice and spoke with him about times that were not instock...
im very pleased.

Good Guy: Brice/Race Roots
 

Race Roots
Parts: GT SPec 6 pt Strut, Buddy Club grounding kit
Price: n/a

I talked to Brice on Saturday to see if he had these parts in hand, and he said yes. I asked if I could cancel my order within 3 days if I didnt receive a tracking number, and he explained that I would be able to. Placed order Saturday, got tracking number on Sunday, and got my parts today (Wednesday). Thanks Brice, Im sure we will do business again someday.:biggthump

werd!

Pics installed!

Btw install Guide!

http://www.gtspec.com/sites/default/...uiderx8fsb.pdf

I second the nonimation on best shipper ever! I've ordered from them twice now and both times my products arrived way faster than expected. Ordered a new set of L plugs on the 23 at 2015 hrs and they arrived on the 26 at approx 1300 hrs.:dragster:

Another good recommendation from me. Got my reinforced clutch pedal assembly, and everything went smooth. Can't wait till the snow goes away so I can put it on.

here is the brace, have not installed grounding kit yet...sorry for quality, its a cell pic...

Thats sick! I cant wait to get my car out of the shop to start putting more shit on. +1 for Brice

Rich received his exhaust a couple of days ago after this long, long wait.
We wanted to thank you all for the presence here and the support.

G