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Good and Bad Mazda Service departments
New sticky thread, simply to give us all a reference for which service departments are to be avoided.
Perhaps Mazda, who is definitely monitoring these forums, will apply some pressure to clean up their act. After all, they definitely have a vested interest... Mazda has a whole bunch of VERY compelling products now, but poor dealers and the word of mouth they carry can undo a lot of this. THREAD RULES:
Clear enough? Have at it then... this should be useful info. :D |
I'll start.
Mazda of Longmont, Colorado: NEGATIVE. Transparently lied to us about what cars were available in order to try to sell us what was on the lot. Service dept also has a bad rep locally for dishonesty. Have never been back. |
Flow Mazda, Charlottesville, Virginia: NEGATIVE. Didn't buy from them, only take car there for service. Takes forever to get parts in, and they refuse to follow up with you. Still waiting on new oil pan/sensor (6 weeks). Had to give them the correct part number for a replacement wheel - they couldn't find it.
EDITED: Update: Well, today I finally got the oil pan replaced, over two months later. But I wanted to also mention they did the "M" flash for me today with no questions asked, so I did appreciate that. |
Houston, TX Jeff Haas Mazda.. Neutral. They still haven't fixed my squeaking rear brakes.
Update 4/23/04 I think Jeff Haas has finaly come around. I brought the service bulitin in for the M flash and told them the brakes are still freakin squeaking. I brought in the car Thursday they kept it over night. THey flashed to M they replaced all pads, gave me a free oil changed (I asked for one, didn't expect to get it free) and vola everything is working AOK. No squeal either. So for now I am giving a Thumbs Up |
Jeff Haas, Houston - NEGATIVE - they are more interested in what they "think" you want as opposed to taking care of the customer. Could not order a car the day they were available - didn't have the information.
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Gunther Mazda in Ft. Luaderdale: NEGATIVE. I drove out to them (45 minutes each way) twice to test drive cars that they told me on the phone they had, only to give me some BS when I was actually there. Bunch of LIERS that are lucky enough to be friendly.
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Nelson Mazda Tennesee, Neutral. I scheduled an appointment for today to have the airbag, trans damper heat shield, and the all important "M" flash. Service rep said all could be done over the phone. Got there (135 mile round trip!) and he didn't have anybody who could do the "M" flash and tried to tell me it wouldn't improve anything.
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Classic Mazda South (Orlando) - Negative
Taking my RX-8 here for service was one of the most aggravating experiences in recent history. The dealership itself is disorganized and charges a 'dealership fee'. I've taken my business elsewhere. --SL01 |
Sullivan Watts Mazda, Ocala FL, SALES: NEGATIVE
Went in with all my price research and told them exactly what I wanted. Was met by two 21-year old junior sales associates (Beavis & Butt Head), and all they did was hassle me. No adult supervision present. Would not negotiate in good faith. NOT RECOMMENDED. Drive 40 miles up the road to Gainsville if you want to be treated fairly. (Click Here to see the difference) Jeff |
Burdick Mazda, Mattydale, NY. NEGATIVE: I've brought the car back twice now for the check oil light and they still havn't fixed it and just now decided to order a new oil pan. I told the about the "M reflash" TSB and they told me I had the most up to date, however they couldn't tell me if it was "M" or "L" or which I had.. And lastly when I showed them the "whirrring sound" that goes away when you depress the clutch the mechanic said "well thats definitly not normal" however when I went to pick the car up, he told me that it WAS normal and that Mazda had issued a bulletin telling them to do nothing about it for now....
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Green Mazda, Lincoln, Mercury in Springfield, IL...BAD! Lied to me about every aspect of the car except the color and that it was a Mazda RX-8. Legal action pending.
However...Service has been good, decent time turnarounds, didn't even blink when I asked fo rhe L flash. Cannot complain there...yet. |
Five Star Mazda Macon, GA (SALES) NEGATIVE The sales manager tried to bully me into taking the DEMO at sticker with over 500 miles and significant body/interior flaws. He did not believe I would walk away and I did, but to make matters worse they continued to submit my credit app after I told them to shred it.
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Ira mazda of Danvers ma..... sales are horrible, if it wasn't for the product, I would never have gotten the car.
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I've dealt with the following three service departments:
CLAREMONT MAZDA, Claremont CA: NEGATIVE Cannot seem to accomodate "while you wait" appointments for even the simplest services (pulling a code on a CEL, oil changes). Everything seems to require that the car be dropped off and left all day long, and the next available appointment is always several days in the future. ANAHEIM MAZDA, Anaheim CA: NEGATIVE Accomodates while you wait appointments, but refuses to use the specified grade of oil (5W20) for the RX-8. Doesn't even carry that weight of oil. WEST COVINA MAZDA, West Covina CA: Was POSITIVE, but is currently NEGATIVE Positive: They accomodate while you wait appointments, they use the correct weight oil, gave no hassle about doing the PCM reflash, and they'll even wash your car for free. Negative: I called several days in advance for an appointment for the recall work to be done, I took a day off work to bring it in, waited over two hours, and then was told that "We have to order the parts. We can't do the recall work until the parts come in." SO WHY DIDN'T THEY ORDER THE PARTS KNOWING THE CAR WAS COMING IN FOR THE RECALL WORK?? Edit: It has now been one whole week since they told me they were ordering the parts, and they still have not called to tell me they're in. This is ridiculous. If Mazda sent out recall letters, don't you think they'd have an adequate stock of the parts required to do the recall work? :mad: I have no patience for incompetence. |
Moss Robertson - Gainesville GA.
Service - Negative. Took car in for scheduled appointment to have oil pan TSB done. They lied to me about the repair time and took 3 days to do a 2 hour job. Said their Mazda Master Mechanic was unsure about how to do the work. Yikes! |
Manhattan Mazda (Manhattan Auto group)- NEGATIVE
WHo knows - maybe they are overworked, but I have been dealing with them on and off for years (with my ford probe) and they just don't seem to listen. (nor are they accomodating, have loaner cars, whai U wait appointments, etc) Aside from breaking my glovebox damper and not telling me about it- they wanted me to leave me car for a day just to ID the broken part- then need it another day to fix. They had no idea about doing the "L" flash even though I gave them the TSB- "not available from Mazda" they said. They replaced my cd unit with MP3 unit- didn't give me the CD player back- it's mine it was 3 weeks old - why shouldn't I get it back? Now they cant find it. AFter giving them the part #, they Said they would order glovebox damper, when I called to schedule appointment- they said they forgot to order it. Also why did it take 2 days to install my mp3 player and airbag recall when I had an appointment set up in advance and all parts were there waiting? My salesman said the paperwork was the problem, proving I actually paid for the MP3 player when I bought the car. "redtape " he called it. They are owned and opperated by Ford I believe. They are one sad organization, but the only dealer in Manhattan. I bought from them but wish I didn't. (reason: they had the car I wanted and were bargaining since it was winter- normally very high priced) I have real horror stories about my Probe GT in thier service dept. (also the only way they would give me first oil change for free -even thought at sale they said they would- was for me to bring them the un filled out dealer survey and let THEM fill it out- which I didn't) |
Dave Wood Mazda, Newmarket, Ontario - INCOMPETENT.
Service tech used 5 litres (>5 qts) for a routine oil change. Cheers |
Indifferent - Signature Mazda
Signature Mazda - Richmond BC (Vancouver) Indifferent
Bought car - tank half empty Down 3 liters of oil Previous oil change - they claim to have overfilled oil causing airbox to get contaminated -don't buy it..why would oil be so far down?? Installed new floor mats without bracket - even after special ordering same Jury's still out, but...so far not impressed. |
SIgnature Mazda - Richmond BC (Vancouver) Indifferent
Bought car - tank half empty Down 3 liters of oil Previous oil change - they claim to have overfilled oil causing airbox to get contaminated -don't buy it..why would oil be so far down?? Installed new floor mats without bracket - even after special ordering same Jury's still out, but...so far not impressed. |
Sales: Spradley-Barr, again. Negative. They were not cooperative, unwlling to work with me. I would avoid at all cost.
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Champion Mazda in Brockton, MA
Replaced diff in my car Work was good, fixed the car, but they just came accross as not giving a f*** about me or my car. Twice made appointments ahead of time and when I showed up I was given the run around and had to reschedule. So after 2 weeks of the initial diagnosis the car was repaired. So they get a nuetral rating from me. I only used them because they are a block away from where I work and live. |
Potamkin Mazda, Miami Fl.
Sales Department- Major Possitive No b.s. and straight to the point negotiation. Left happy as heck Servie Department-Major Negative The worst service department you have ever been to. Extremely unproffessional and uncooperative. |
Potamkin Mazda, Miami Fl.
Servie Department-Major Negative The worst service department you have ever been to. Extremely unproffessional and uncooperative. |
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Rosen Mazda, Waukegan Illiinois: Negative. Sales people were pushy - they ordered the only Touring Pkg in my color and trim to their dealership while I waited for them to "check local inventory," then announced I had to deal with them because they had the only car in the area that met my criteria. I upgraded to the GT and bought somewhere else - I'm not going back.
Liberty Mazda, Libertyville Illinois: Neutral. Sales guys were excellent, but service department always seems to want to charge for things that everyone else on this forum gets under warranty - like flooding repair or ECU upgrades. They did a nice job on air-bag recall, though -- no broken glove box and not a mark... hey, did they really do the recall work? ;) |
Mazda of Lakewood, Colorado: Negative. Fed me a line of BS that "Mazda corporate won't pay for TSB work that people find on the internet." They've been good up until now, but this, coupled with the long drive to them, was the last straw. I'm going elsewhere.
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Ocean Mazda, Miami FL: NEGATIVE.
Took my car in for 15,000 service, and to have the leading coil packs on both rotors replaced as they had burned out. FIrst they gave me a runaround about how my car had already received it's 15,000 service and they would do the 20,000 one, essentially trying to screw me out of 1 scheduled service. Next I showed the service guy the blown coil packs, but when I picked the car up they told me there was no CEL and that it was fine. Had to make a bet with the mechanic who serviced the car to get them to put a timing light on the coil pack and verify that indeed, both where gone. Mechanic claimed he test drove the car and it was fine, and that was a lie too since the mileage when I dropped the car off and picked it up was .3 different. They do not know what they are doing and will treat you like a fool if you try to show them something. Very very Negative feeling here. Edit: To add on, last night I discovered they scratched my trunk lid by SLIDING my XM antenna all over the place, as well as not rotating my tires (and saying they did). |
Jay AutoMall, GA: Positive/Negative: The sale rep there was trying to sell me a car in the lot and was igonering the color and package I was looking at buying. No problems with the test drive. As of right now, I plan to take my car there for service since it is only a 10 min ride. If things don't go well there, I will go to Auburn Mazda, which is 45 min away.
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Brown's Mazda of Alexandria, Virginia
NEGATIVE Service Department: Major Problems. Over 2 months were spent figuring out my RX-8 had a damaged Catalytic Converter!! And yes, the CEL codes were not lying. :-( Sales Department: Unsatisfactorily meet my expectations for communication and helpfulness. :-( |
Brown's Mazda of Alexandria, Virginia
NEGATIVE Service Department: Major Problems. Over 2 months were spent figuring out my RX-8 had a damaged Catalytic Converter!! And yes, the CEL codes were not lying. :-( Sales Department: Unsatisfactorily meet my expectations for communication and helpfulness. :-( |
NEGATIVE- Martin Mazda Newark DE
NEGATIVE- Martin Mazda Newark DE
I have had my car in the body shop associated with this dealer since Apr4. The body shop has repeatedly lied, or shaded the truth with me. Last week all the parts were in, and they "were going into paint tomorrow" - exact quote off my voice mail. Today an entire week later he says "they may get into paint by the end of the week - Monday the latest" I was promised my car today - "with a little luck a little earlier, or maybe just a little later". Now it's mid to late next week - I would call another 7 to 10 days A LOT MORE THAN "A LITTLE LATER". The management at the dealership seems to have no interest in the problems I am having - even though this body shop is an onsite subcontractor. I would say that 6 weeks to repair $2200 worth of damage is INSANE. :mad: :mad: :mad: |
Negative: Stone Mt Mazda on Hwy 78 in Georgia
glad you had good luck -- I DID BUY mine from them. Called to make an appt. for the M-flash about a month ago...the service advisor even has an Rx-8 himself, which I thought would help. He asked me "how do you know about the M-flash", etc. and told me they wouldn't do it unless I had flooded it. I carried it in anyway and told them it was idling rough (which it still is) and finally got him to agree to "let the tech look at it and see if he thinks it needs a flash".... anyway - they did do it but it hasnt helped any of my problems. Plus the service advisor was very rude to me too -- asked if they could do an oil change while it was in -- I replied NO, I do those myself. Then he said, "so you want us to work on your car FREE but not let us do anything to get any money for" -- that really upset me. I will give them one more try but that's it. |
Holiday Ford/Mazda, Blacksburg, VA: POSITIVE for SERVICE, NEGATIVE for SALES.
I didn't buy my car there, because they never followed up to my initial contact via Mazda's pre-order website; I bought from Berglund Mazda in Salem, VA (experience = NEUTRAL). But I've had good experiences with Holiday's service department; they're efficient, competent, and professional. My only complaint is my car is never parked in the numbered space they tell me when I go to pick it up; I always have to wander the lot to find it! |
Santa Monica Mazda SUCKS!!!
They have the worst service manager. He's more worried about scoring with the ladies who work at the dealership than helping customers. |
Galpin Mazda - Santa Clartia NEGATIVE
Took car in for air amplifier, 15k service, seat creak. I said they could have the car for a few days since I was going out of town. I got a call a few hours later saying it was ready. I went to pick it up and I got the following BS 1. air is within spec - I asked about the SB and he said that there was no SB about the air. I opened the glove box and showed him the print out. No response from him. 2. 15k - "oh. you wanted that done too?" 3. seat creak - we could not duplicate the problem. I sat down and made it creak for him. no response from him. |
NEGATIVE: Mack Massey Mazda-Bmw
When I purchased my 8, I was actually pleased with the vehicle knowledge that the salesman had (this was about a week after Mazda came out with the fact that the RX8 didnt actually have 250 hp), and the buying experiance was actually pleasing, I was very excited to drive my 8 off the lott.
However, the real problem with this joint actually happened when I had to bring my 8 in for services. The right rear strut had assed out on me and it was clearly under warranty, so I brough it in to get fixed. They were nice enough to give me a loaner car... a wonderful 2001 puke green Protege, that was covered with dirt, and had the fantastic scent of wet dog inside. So I drove off to work in my 80 hp loaner car. About 2 hours later, I recieve a call from the dealership... the serviceman I was talking to said, and I quote, "Were not fixing this thing, you wrecked it", I was astonished at what I had heard. He told me that there was no way they were going to touch anything because I had clearly wrecked my car and then brought it in for them to fix. Needless to say, I bolt in to the dealership to see what this tool was talking about. As I arrived, I was led back into the bay area... I just so happened to be walking past a BMW Z3 that was there for services... the driver side window was broken, totally spiderwebbed and the obvious owner was screaming her lungs out, asking what happened to her car. I would never had believed it if I hadnt heard it for myself, the serviceman looked at her and said, "It was like that when you brought it in". She went crazy, screaming at the top of her lungs... 2 minutes later, another service guy walked up and said "Im sorry, I hit it with my tool case" I couldnt believe the spectacle that I just observed. I finally arrived at my car, that was up on the lift at the time. The serviceman showed me two scrapes on the undercarriage that clearly matched up to the ramp that led to the car lift. I thought I was taking crazy pills! I calmly pointed out how well the ramp matched up perfectly to the under carriage damage... it was obvious that they did it! This clown then tried to turn it around, like he was gonna do me a big favor and fix my car anyway. Long story short, I will be taking my RX8 out to Las Cruces for services. |
wow you got a raw deal...
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maxon mazda in union n.j is garbage
worst finance manager's,service dept is crap.overall horrible dealer stay far far away. wayne mazda is my favorite even if i didnt buy my car from there wish i did. |
I haven't dealt with the service deptartments yet, but...
Sandy Sansing Mazda, Pensacola Fl. I had a great experience with both of the internet sales guys. That said, the first person I talked too was a slimy %&*, tried to rip us off. He was surprised (and pissed) when I was back in the dealership with another sales rep. Also, they attempted to hide scratches on my car with shoepolish. I didn't notice until afterwards, but the dealer claimed that they could have been done after I bought it. Overall experience: BAD |
Casey Imports, Newport News, VA.
Casey Imports..... Mazda, Jeep, VW, Audi and Subaru
Newport News, Virginia These guys are a bunch of circus clowns dressed up in uniforms acting like they know what they are doing. Every time i take my car in for repairs (Pre RX-8) it would take them at least 5-7 trips to get it fixed. My last car, a '02 VW Passat W8 was lemonlawed due to the inept sevice there. 14 times in the shop, 32 job orders and 60 days out of service in 12 months of frustrating ownership! I bought my RX-8 at Hampton Chevy-Mazda but really have not had the chance to gauge their service as I have not had any major issues to speak of. The only real work thay have done was the airbag recall so I will see. |
Originally posted by BARK Dave Wood Mazda, Newmarket, Ontario - INCOMPETENT. Service tech used 5 litres (>5 qts) for a routine oil change. Cheers Weird Dave Wood Mazda, Santa Rosa - COMPETENT. The service guys who actually do the labor -INCOMPETENT |
Darcars Mazda - Silver Spring
Buying Experience: Neutral/Positive. They didn't jerk me around on the trade in value of my car and with very little pushing on my side, they gave me a fair price on the car.
Initial Service Experience: HORRIBLE. 12.2 miles extra on the car after going in for just an oil change. F***ing astards were joy-riding in my new 8. :eek: Nice. |
Major NEGATIVE Wantagh Mazda of Long Island New York. Very quick to be kind and sell the car, then after they want nothing to do with you but to blow you off!
Had to have "Tina" a rep from the corporate office come down and look into the emulsifying oil on the dipstick. (Before I knew anything about rotary) There was a mechanic there who said he was part of Mazda for 30 years and never had he seen anything like the coffee colored oil on the dipstick! Well, since no one there could tell me what it was (because of their iggnorance to the rotary engine, and mine., I was blown off. Major POSITIVE Great Neck Mazda of Long Island New York. Very quick to give me discounts on parts and even put me in the system for free oil changes, although I didn't even purchase the car from them! Great bunch of guys and I highly recomeend them. |
Mazda of Knoxville.NEGATIVE Negotiated a price including shipping fee. Salesmen called back and upped the shipping fee. Took my credit card number as "just a formality" but ran it anyway. Never mentioned "non-refundable deposit" until it was too late. Told them I wanted the car M flashed and they had to verify it to me in person. Travelled 150 miles to buy the car, no evidence of M flash and would not verify it to me. Dealership owner, told me to "get on down the road". Would not even call me a taxi and when I asked to use the Yellow pages, a salesmen grabbed the book from me and said, "get outta my office". WOW!!
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TOM BUSH MAZDA IN JACKSONVILLE FLORIDA
Worst service I have ever had as they made me feel like I owed them for them so generously fixing my RX-8 (hydrolocked, engine replaced). At one point my service advisor Corky Scarsborogh (cocky bastage that poobably was working on getting his GED) addressed me as "Hey Boy" in a redneck accent because I didn't have the loaner car back at the time he told me to. PLus they tried to rip my insurance company off saying that they were going to send the old engine that my insurance company (and me) paid for back to Mazda. pfft, yeah right. Corky had dollar signs in his eyes until I called him out. Needless to say he really doesen't like me now...grrrr |
Crystal Mazda, Greenbrook NJ: Sales: Positive: Got a no haggle online quote for exact car with options I chose online. Drove down, very friendly staff, accomodating to my every need. Truly a dealership that takes great pride in satisfying customer. However, it's pure fake, trained BS kind, not real life kind/caring people. After sale they insisted 100 times that I should give them all tens on survey. :rolleyes:
Service: Negative. Dropped car off for airbag and tranny insulator recall. They put some minor scratches on my car but claimed they were there (no way, I went over every detail of that car before handing it to them). I let it go because they can be buffed out. Next day I noticed that they broke my stay damper on glove box, and never told me. I called them, and they ordered part, but claimed they didn't know they had broken it (BS). They did fix it right away when it came in with no appointment though. |
same here got my blue 8 @ Crystal auto mall there are so nice and friendly like people u know, but after ive had my 8 for 2 months or so i call them about a service , 'sorry no available till next month', next month!?!! rotary engine hello!!!! need oil need oilllllllllll,
lets just say they are a$$H@[[ down there, if anyone wants to buy their 8 there, give to 'em , ITs YOUR WAY OR NO WAY, and dont be nice to em, their the ones who wants your money you know, let em know that their not the only car dealership that sells your kind of car, there's FLEMINGTON MAZDA "great service by the way "thanx jack! theres route 1 mazda. (((((CRYSTALL AUTO MALL SUCK BIG B@#%$)))))Back stabbing a$$}{@[[S "oh by the way I love my Mazda RX8 " |
Whitby Mazda (Terrible service)
I used to drive a GM car. GM didn't have the best service, but when comparing Ontario Motor Sales service dept. Vs. Whitby Mazda, and I think OMS would win TKO. Whitby Mazda is absolutley terrible. If I couldn't take my car to another dealer for service, I would contimplate paying for my service at an independant shop. |
NEGATIVE for SALES
Sansone Mazda on Rt.1 Did not even want to look over other dealers offer to at least match. They dismissed those as "fake." MAXON MAZDA Cheap prices but bait-and-switch. Rude sale manager. Good only for a quotation to take to a real dealer - not Sansone Mazda though. Wayne Mazda was the winner here. |
Bad Place
MADZA LINC MERC- NEGATIVE
Located in the Olympia Capital Auto Mall My <A TITLE="Click for more information about car" STYLE="text-decoration: none; border-bottom: medium solid green;" HREF="http://search.targetwords.com/u.search?x=5977|1||||cars|AA1VDw">car</A>s been in the shop for over 3 weeks now for 6th gear going out. they got the transmission for it, and told me it would be done the following day, as i told them i needed it then, they called me up and told me "well i dont think we will be able to get to it today" i still told them i need it for the weekend, they refused to work on it the next day "sat" or sun, but assured me it would be out the door monday. i got a phone call monday with them telling me they again would not be able to get to it, i asked how long it would take to put the transmission in, they told me 4 hours...so ive been without a car for over 3 weeks now, they told me they didnt even have a rental they could lend me, but they could get me "a good deal" on one... the worst part about this whole ordeal is they said it wasnt warrentied, and id have to pay for the new transmission ($2600 +$1300 for labor and tax. today was the last straw, i will not pick my car up tomarrow, and I intend to do something about this bad expirience. |
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