Delmeister

If Kazuma has to come out publicly to ask for an update, it implies he is not receiving any communication from the BHR people. Come on Ray, step in there. This may have been Jeff's doing, but it's your people who said they would try to straighten things out.

Delmeister

Do I have to have a clue? It's a public forum. I don't have to have insider knowledge. As I understand it, the purpose of this part of the forum is to make people aware of proper/improper conduct and encourage them to provide input to help clarify the situation. Potential customers want to know how past customers have been treated. A good while ago your people said they were going to communicate regarding progress. One of the parties affected by this issue is obviously requesting public input because his perception of what should be happening isn't.

Look man, your annoyance is misdirected. You obviously don't like the idea that his has been brought out into the public, and I didn't do it.

WhiteSnowflake8

iTrader: (5)

If you payed with paypal, go through them. File a claim for unreceived goods. Then post up a picture of how many weeks he claims it takes, then how many weeks you have waited. Or simply go to your credit bureau and talk to them about it. Im sure you can press some kind of charges. That is if you are willing to go that far. otherwise just wait.

Delmeister

You speak true man. But it's this damn issue that's the problem. Despite all the comments that have been made on this thread stressing the importance of communication, it still doesn't happen. If you could just understand that no one is insisting on a rapid resolution to this problem. If the customer is told he will be contacted within a few days, then he should be. That's all.

Anyway I for one am happy to hear that you will be looking into this.

But accolades? It depends on the scenario. Let's take a simple one. It is finally discovered that Kazuma was right. He paid his money, and never got his AP despite a ten month wait. His money is refunded. Sorry no cigar. Now say that in your heart of hearts, you are pretty sure that Kazuma is telling the truth. His money is refunded prior to the investigation being completed. Now that deserves something. But really, accolades can only be given when one's performance under known situations are known. People there may be jumping through hoops and performing unimaginably difficult stunts but I doubt we will ever know the gory details of what this investigation actually entails.

jmc23200

Del, there is no rapid resolution. Hund, Easy, and Jeff all have to look through a years worth of email and shipment info. They cannot refund or ship a new product out to this member if he has already received the product. First, they need to varify all of the claims and after the claims have been varified, or not, they can provide a resolution.

Does this situation suck? Of course, and Kazuma has every right to be upset if his claims are true. This needs some special attention to resolve it a little faster. That being said, I am sure Hund and Easy are working their asses off ontop of their current work load.

MazdaManiac

iTrader: (3)

I'll get to Kazuma's claims in a moment, but first a word on the starter of this thread.

His item was shipped. The postal label is 7361 0406 7200 3300 1490.
He was provided this information.
He initiated a charge-back.
Despite the proof that it was shipped, Google gave him his money back.
So, now LanceFan has his AccessPORT AND his money.
So, you people, feel free to tell me how I should run my business.
How I should give people their money back without a flinch.
How I should let lying, cheating ******** empty my pockets on my good faith.

Kazuma's (R-Styles) AP was shipped. He soon after provided me with an request for his money back, claiming he wrecked his car. You "do the math".

jsjjr

iTrader: (1)

Ruh roh!

Jedi54

iTrader: (7)

Jeff: you just got fucked AGAIN?! I seriously don't understand why google / paypal do the things they do.


***paging Kazuma***

CTrx8

iTrader: (2)

wow....just wow....

NoOdLe BoY

iTrader: (1)

this thing is gettin outta hand. people need to stop being so naive and people need to start tellin the truth.

MazdaManiac

iTrader: (3)

You were given the tracking number when the item shipped.

Yes. I don't understand it either.
I don't see how anyone is expected to do any business at all if the customer can simply take his money back after receiving product.

Yeah. Good luck with that.

See this thread:

https://www.rx8club.com/mazdamaniac-183/bad-guy-nearly-everyone-172663/

Flashwing

Wow, just wow. I hope people realize that behavior like this only causes a dis-service to us all. If tuning RX8's isn't a viable business then Jeff closes up shop and then nobody gets their RX8 tuned.

I'm truely saddened to see Jeff, yet again, get taken advantage of when he solved the problem that was presented.

At the risk of repeating a well worn phrase, I don't think most people can handle the truth. The notion of "truth" when it comes to customer service and running a business is a double edged sword. You're damned if you don't tell it, but you're damned if you do.

Using Jeff's above thread as an example, look at the people who were easily offended by the notion that there are plenty of customers out there who are just plain crooks. How many of you would honeslty send back an item you got from a business that you didn't pay for? 1 in 5? 1 in 8?

I had a friend of mine buy an xbox on ebay, the item not arrive within the 2 week time period and after he did a chargeback and got his money (cause the seller didn't respond in time) the xbox showed up. He never paid the seller who was out over $350.

I'd like to see the truth about sales like this come out. I just question if it would make any difference.

Jedi54

iTrader: (7)

Jeff: if you still have the tracking number just post it here and be done with.

Jedi54

iTrader: (7)

Kazuma: does your email client save 'spam' email? I only ask because when Jeff sent me an email about a year ago, it went STRAIGHT into my spam folder.
Had I not decided to look in there before deleting them, I would have missed out.


Just a thought...

Jedi54

iTrader: (7)

I got access to TARP funds, I'll hook ya up Ray!

Jedi54

iTrader: (7)

^^^ speaking of which, I liked it MUCH better when you had the actual quote in your siggy. Added a little more to the effect...


sorry to derail the topic. Back on track we go...

Jedi54

iTrader: (7)

^^^ I wonder how much it'll hurt to gouge my eyes out with a spoon....

Socket7

So you'd like everyone to know where you live then? That data will be visible to everyone if the tracking number is posted. You REALLY want your full name and address on the internet for 4chan to find?

RotaryResurrection

iTrader: (3)

I say post the tracking info. IF it was shipped, there will be record of it for at least a year.

IF it shows that it was shipped but not delivered, the carrier should bear the brunt of the hell being unleashed here. IF it was not shipped (no number) than the seller should. If it was received, then the buyer should.

I fail to see why this has been so complicated. It should take no longer than 15 minutes to dig up a tracking number for any transaction less than a year old.