Toyota Slips in Reliability Ratings
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Blue By You
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Toyota Slips in Reliability Ratings
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From: Mississauga, ON
Yea I read this...Mazda is 17th
http://articles.moneycentral.msn.com...portsSays.aspx
http://articles.moneycentral.msn.com...portsSays.aspx
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Blue By You
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sucks for me. don't tell my customers. at least it's just the v6 camry and the 4x4 v8 tundra. we don't sell many of those anyway ... except the v6 camry solara (hope that doesn't count).
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Consumer Reports ranked the Ford Fusion, Mercury Milan and the automaker's market-leading F-150 pickup truck with a V-6 engine as among the most-reliable new vehicles on the market.
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http://money.cnn.com/2007/10/16/auto...ce=yahoo_quote
NEW YORK, CNNMoney.com -- The Toyota brand has lost its top position for iron-clad reliability, according to an influential Consumer Reports survey released Tuesday.
The survey dropped Toyota from first to fifth place - behind Honda, Acura, Scion and Subaru - in average vehicle reliability. The rankings are based on average predicted reliability for all models sold under a given brand.
Brands made by Toyota Motor Co. and Honda Motor Co. still dominate the rankings: Scion is Toyota's low-priced car brand and Acura is Honda's luxury car brand.
Consumer Reports said it no longer recommends V6 versions of Toyota's Camry or V8 versions of its Tundra pick-up because of poor reliability.
In the past, because Toyota (Charts) products have so consistently proved reliable, the magazine would assume at least average reliability for Toyota's brand new cars, without waiting for survey data from owners.
But from now on, the magazine will wait for a full year of reliability survey data to come in before it recommends a Toyota product - as it does with most other manufacturers.
"We are still, by any measure, a very reliable make," said Toyota spokesman Xavier Dominicis.
Toyota Motor Co., which makes Toyota, Lexus and Scion cars, makes 44 percent of the cars rated as "Most Reliable" by Consumer Reports, Dominicis pointed out.
Toyota recently passed Ford in sales and is now the second best-selling car company in the United States behind General Motors.
Domestic manufacturers General Motors (Charts, Fortune 500), Ford (Charts, Fortune 500) and Chrysler continued to improve in the Consumer Reports reliability rankings. But only Buick, GM's near-luxury brand ranked number 10, made into the top ten.
Among individual models, GM's closely related GMC Acadia and Saturn Outlook SUVs earned a Consumer Reports recommendation based on their first full year of data. The Dodge Charger also earned a recommendation after its reliability showed substantial improvement from previous years.
Ford, in particular, is improving in quality, according to Consumer Reports. In all, 93 percent of Ford, Lincoln and Mercury vehicles showed average or better reliability in the most recent reliability survey.
Among overall brands, Ford's Mercury brand ranked 11th, the Ford brand ranked 13th and the Lincoln luxury brand ranked 14th. Other than Buick, they were the highest-ranking domestic brands.
Mike Hardie, Ford's director of quality, predicted that Ford would take the top position in Consumer Reports reliability rankings in the near future.
Ford's quality has tended to be more consistent, with steady improvement year over year, than that of other domestic manufacturers, said David Champion, head of auto testing for Consumer Reports.
"GM and Chrysler have been more hit-and-miss," said Champion.
Of the 39 cars rated "Most Reliable" in Consumer Reports new list, four are by domestic manufacturers. They are the Ford Fusion, Mercury Milan, two-wheel-drives Ford F-150 V6 and GM's Pontiac Vibe. The Vibe is built in cooperation with Toyota and shares its engineering with the Toyota Matrix.
But 20 of the 44 "least reliable" models named by Consumer Reports were also from domestic manufacturers.
The least reliable car of all, according to Consumer Reports survey, is General Motors' Pontiac Solstice sports car. Its reliability was calculated to be 234 percent worse than average. It was followed closely by GM's Cadillac Escalade EXT, which is calculated to be 220 percent less reliable than the average vehicle.
General Motors cited progress, we well, in its drive to improve quality.
"Our most recent launches are all recommended,' pointed out Bob Ottolini, GM's executive director for product quality, referrring to the Saturn Outlook and Aura and the GMC Acadia.
Ottoline agreed that GM needs to work on maintaing strong quality once it achieves it in a product so that cars don't end up slipping in the ratings as glitches start to appear.
European manufacturers showed some of the biggest improvements in overall brand rankings. Porsche rose 20 places since last year's survey to finish ninth, for example. Meanwhile, Mini rose 16 places and Jaguar rose 17.
Consumer Reports' reliability rankings differ significantly from those released recently by J.D. Power and Associates. In the J.D. Power most recent "Vehicle Dependability Survey," five of the top ten brands were domestic and Buick tied Lexus for first place.
One major reason for that difference: J.D. Power only surveys owners of three-year-old vehicles. But Consumer Reports surveys its subscribers about vehicles from all three of the most recent model years, unless the vehicle has changed significantly. If the vehicle has changed in that time, only vehicles built since the change are included.
Consumer Reports' rankings are based on survey responses from subscribers to the magazine and its Website. Responses included information on almost 1.3 million vehicles.
Over the past few years, both Consumer Reports and J.D. Power surveys have showed similar trends, however, with domestic car brands improving in quality with European brands generally lagging behind.
NEW YORK, CNNMoney.com -- The Toyota brand has lost its top position for iron-clad reliability, according to an influential Consumer Reports survey released Tuesday.
The survey dropped Toyota from first to fifth place - behind Honda, Acura, Scion and Subaru - in average vehicle reliability. The rankings are based on average predicted reliability for all models sold under a given brand.
Brands made by Toyota Motor Co. and Honda Motor Co. still dominate the rankings: Scion is Toyota's low-priced car brand and Acura is Honda's luxury car brand.
Consumer Reports said it no longer recommends V6 versions of Toyota's Camry or V8 versions of its Tundra pick-up because of poor reliability.
In the past, because Toyota (Charts) products have so consistently proved reliable, the magazine would assume at least average reliability for Toyota's brand new cars, without waiting for survey data from owners.
But from now on, the magazine will wait for a full year of reliability survey data to come in before it recommends a Toyota product - as it does with most other manufacturers.
"We are still, by any measure, a very reliable make," said Toyota spokesman Xavier Dominicis.
Toyota Motor Co., which makes Toyota, Lexus and Scion cars, makes 44 percent of the cars rated as "Most Reliable" by Consumer Reports, Dominicis pointed out.
Toyota recently passed Ford in sales and is now the second best-selling car company in the United States behind General Motors.
Domestic manufacturers General Motors (Charts, Fortune 500), Ford (Charts, Fortune 500) and Chrysler continued to improve in the Consumer Reports reliability rankings. But only Buick, GM's near-luxury brand ranked number 10, made into the top ten.
Among individual models, GM's closely related GMC Acadia and Saturn Outlook SUVs earned a Consumer Reports recommendation based on their first full year of data. The Dodge Charger also earned a recommendation after its reliability showed substantial improvement from previous years.
Ford, in particular, is improving in quality, according to Consumer Reports. In all, 93 percent of Ford, Lincoln and Mercury vehicles showed average or better reliability in the most recent reliability survey.
Among overall brands, Ford's Mercury brand ranked 11th, the Ford brand ranked 13th and the Lincoln luxury brand ranked 14th. Other than Buick, they were the highest-ranking domestic brands.
Mike Hardie, Ford's director of quality, predicted that Ford would take the top position in Consumer Reports reliability rankings in the near future.
Ford's quality has tended to be more consistent, with steady improvement year over year, than that of other domestic manufacturers, said David Champion, head of auto testing for Consumer Reports.
"GM and Chrysler have been more hit-and-miss," said Champion.
Of the 39 cars rated "Most Reliable" in Consumer Reports new list, four are by domestic manufacturers. They are the Ford Fusion, Mercury Milan, two-wheel-drives Ford F-150 V6 and GM's Pontiac Vibe. The Vibe is built in cooperation with Toyota and shares its engineering with the Toyota Matrix.
But 20 of the 44 "least reliable" models named by Consumer Reports were also from domestic manufacturers.
The least reliable car of all, according to Consumer Reports survey, is General Motors' Pontiac Solstice sports car. Its reliability was calculated to be 234 percent worse than average. It was followed closely by GM's Cadillac Escalade EXT, which is calculated to be 220 percent less reliable than the average vehicle.
General Motors cited progress, we well, in its drive to improve quality.
"Our most recent launches are all recommended,' pointed out Bob Ottolini, GM's executive director for product quality, referrring to the Saturn Outlook and Aura and the GMC Acadia.
Ottoline agreed that GM needs to work on maintaing strong quality once it achieves it in a product so that cars don't end up slipping in the ratings as glitches start to appear.
European manufacturers showed some of the biggest improvements in overall brand rankings. Porsche rose 20 places since last year's survey to finish ninth, for example. Meanwhile, Mini rose 16 places and Jaguar rose 17.
Consumer Reports' reliability rankings differ significantly from those released recently by J.D. Power and Associates. In the J.D. Power most recent "Vehicle Dependability Survey," five of the top ten brands were domestic and Buick tied Lexus for first place.
One major reason for that difference: J.D. Power only surveys owners of three-year-old vehicles. But Consumer Reports surveys its subscribers about vehicles from all three of the most recent model years, unless the vehicle has changed significantly. If the vehicle has changed in that time, only vehicles built since the change are included.
Consumer Reports' rankings are based on survey responses from subscribers to the magazine and its Website. Responses included information on almost 1.3 million vehicles.
Over the past few years, both Consumer Reports and J.D. Power surveys have showed similar trends, however, with domestic car brands improving in quality with European brands generally lagging behind.
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Not a good sign for Toyota but when the domestics are still worlds away in terms of quality, I don't see Toyota going down any time soon.
The Solstice is alittle surprising as the least reliable car. There isn't anything complicated to it, no power top, no advanced technology except maybe the GXP, and the same base ecotec found in other GM cars.
The Solstice is alittle surprising as the least reliable car. There isn't anything complicated to it, no power top, no advanced technology except maybe the GXP, and the same base ecotec found in other GM cars.
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From: Roselle, NJ
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Ford did well because all of thier models are new. GM didn't do so well because they have so many models, many of which are dated, bringing down thier overall score. Interesting to see Cadillac ranking so low.
^^^
what from toyota has been recalled? even if it were true that more cars were recalled than sold, that would only show that toyota cares about quality. right, i mean, ford would just wait until there was public outrage.
p.s. none of my customers have reported problems with their camrys or with their tundras.
what from toyota has been recalled? even if it were true that more cars were recalled than sold, that would only show that toyota cares about quality. right, i mean, ford would just wait until there was public outrage.
p.s. none of my customers have reported problems with their camrys or with their tundras.
Last edited by myriadshalaks; Oct 18, 2007 at 04:15 PM.
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^^^
what from toyota has been recalled? even if it were true that more cars were recalled than sold, that would only show that toyota cares about quality. right, i mean, ford would just wait until there was public outrage.
p.s. none of my customers have reported problems with their camrys or with their tundras.
what from toyota has been recalled? even if it were true that more cars were recalled than sold, that would only show that toyota cares about quality. right, i mean, ford would just wait until there was public outrage.
p.s. none of my customers have reported problems with their camrys or with their tundras.
Trying to use the logic that the car company with the most recalls cares the most about quality is wrong. They clearly have more problems than they used to. Granted I think the last recall was something about floormats. Even still, relying on historic stereotypes about a manufacturers quality is a bad idea. Many people overlook cars that would be a great fit for them because they're operating on faulty assumptions.
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^^^
what from toyota has been recalled? even if it were true that more cars were recalled than sold, that would only show that toyota cares about quality. right, i mean, ford would just wait until there was public outrage.
p.s. none of my customers have reported problems with their camrys or with their tundras.
what from toyota has been recalled? even if it were true that more cars were recalled than sold, that would only show that toyota cares about quality. right, i mean, ford would just wait until there was public outrage.
p.s. none of my customers have reported problems with their camrys or with their tundras.
see, they could have just let that slide. but they care. seriously. the wheels are already in motion to restore consumer (reports') confidence.
i am worried about the future for toyota though. their offerings at the tokyo show look lame. that chair thing? wtf?
i am worried about the future for toyota though. their offerings at the tokyo show look lame. that chair thing? wtf?
Last edited by myriadshalaks; Oct 21, 2007 at 11:07 PM.
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