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-   -   Hy Carz Pi (https://www.rx8club.com/far-east-asia-38/hy-carz-pi-92509/)

gfoo 04-04-2007 05:34 AM

Lol. Seems like this WoW case is gonna BLOW! Straits Times akan datang sial! :fruit:

jimsssss 04-04-2007 05:52 AM

1. report police against both company and the sales person about the money issue (not accounted for)

2. go to the showroom to make noise during week ends till the problems slove.
Cos the boss "bo-chap" (dont care) about this issue.
Debt Collector is there, U think customer dare to walk in?

mandotcom 04-04-2007 06:29 AM

Hi Mr. Ashley, Ms Ashley, Mrs Ashely (What ever Ass),

You know what happening now?

mandotcom 04-04-2007 06:31 AM


Originally Posted by INXS
CoupeM, I saw u this morning... walking out from CDC..

CoupeM, did u delivery the pizza to Mel in CDC???

INXS 04-04-2007 06:36 AM

hahahaha..

CoupeM 04-04-2007 01:26 PM

No leh..I delivered pizza to a gal called INXS. Apparently she got package with cdc. Dunno pay how much then got 12 visits free. hahahahaha

gfoo 04-04-2007 01:31 PM

like that win already lor - she went for 6 free visits thus 6x12=72 times! no wonder cdc can afford golden taps and peanuts

Hycarz 04-06-2007 12:20 AM


Originally Posted by mandotcom
Glad to hear that finally someone is willing to voice out. I have my share of bad experiences from Hycars. I got my 8 from them 10 months ago and on the 2nd day I noticed that the rubber strip on the booth area is torn and a photo of it was taken. I called in to request for a replacement and they requested a for Item Number on the rubber strip. How was i suppose to know that a simple rubber strip at the booth would have a Item Number? I waited and waited, till today there is no reply from them. This is just a normal rubber strip which is easily replaced and does not cost much. It really worries me to why they are so unreluctant to replace this small part. Luckily it was just a simple rubber piece, If it was a much more expensive part, i dread to think of the outcome. I prolly wont be doing any business with Hycars in future.

Cheers.
Disgrunted and angry customer.

Dear disgruntled and angry customer,

Due to several requests from our customers who noticed your thread, we decided to response. The rubber strip was torn after delivery of vehicle, that is to say rough handling by the driver causes it. In normal circumstances, we should have replaced it out of goodwill. Unfortunately, for your case you have made a statement to our staff, threatening to publish and tarnish our reputation in the forum if we do not replace it. We Do Not give in to threat! Many members in this forum are well aware that you are a PI (DA) yourself. Though (DA) is small but still manage to sell few cars we think. Using forum as a tool to tarnish the reputation of another competitor (we don’t treat you as a threat or competitor, due to the different in size) we feel that it is a very cheap business strategy. Though you may be very small at this moment, and also have to obtain your vehicle stock through others (sometime indirectly from us and you don’t even know), we sincerely hope that you will do well in this trade and spend more time in thinking of how to grow your business in a proper way. Maybe one day, your company will have a thread where others can write about. All the best… :hahano: P.S: You may post as many as you like together with your friends/partners, we will not waste our time to reply anymore - chinese there is a saying : Real Gold not scare of Fire!!! :)

Hycarz Management

jimsssss 04-06-2007 11:31 AM

aiyo,,,, they are really FCUK-Up PI & Management leh....
customer complian 2nd day and never respone after 10months and never admit their lousy after sales service.

Booooooooooooooooo

Stephy88 04-06-2007 11:51 AM

some of you guys and gals think they are losers, then dun buy from them lo...
since they like to post here claiming how good they are... end up... they are as good as those losers, then too bad - the truth will unveil itself
imho

mandotcom 04-06-2007 11:51 AM

Ya read how the LOSER :bootyshak reply

The rubber strip was torn after delivery of vehicle, that is to say rough handling by the driver causes it. In normal circumstances, we should have replaced it out of goodwill.

jimsssss 04-06-2007 12:03 PM

this PI a real LOSER ..

If deliver the car with engine problems, also will repair out of "their" goodwill?

So guys.... will you buy from such PI?

Stephy88 04-06-2007 12:19 PM

Rubber not their fault, it's QC fault.
Engine not built by them le...
you cant blame them lo... they have little knowledge on RX-8

regardless what car, aftersales should cover all these flaws, no need goodwill...
having poor aftersales or bo chap service, consumer will be the one to suffer...
1800-DONT-BUY, DONT SUFFER or 1800-BUY1-NOW, PAY MORE LATER.

jimsssss 04-06-2007 08:19 PM

best part is they are not willing to come back to customer, not willing to "chap", not willing to admit their fault, have not replace
why they talk about goodwill??? real loser lor...

chinese "ah beng" there is a saying : cant swim tell people can swim, dun say your biniki is too to big...

INXS 04-06-2007 09:17 PM


Originally Posted by Hycarz
Dear disgruntled and angry customer,

Due to several requests from our customers who noticed your thread, we decided to response. The rubber strip was torn after delivery of vehicle, that is to say rough handling by the driver causes it. In normal circumstances, we should have replaced it out of goodwill. Unfortunately, for your case you have made a statement to our staff, threatening to publish and tarnish our reputation in the forum if we do not replace it. We Do Not give in to threat! Many members in this forum are well aware that you are a PI (DA) yourself. Though (DA) is small but still manage to sell few cars we think. Using forum as a tool to tarnish the reputation of another competitor (we don’t treat you as a threat or competitor, due to the different in size) we feel that it is a very cheap business strategy. Though you may be very small at this moment, and also have to obtain your vehicle stock through others (sometime indirectly from us and you don’t even know), we sincerely hope that you will do well in this trade and spend more time in thinking of how to grow your business in a proper way. Maybe one day, your company will have a thread where others can write about. All the best… :hahano: P.S: You may post as many as you like together with your friends/partners, we will not waste our time to reply anymore - chinese there is a saying : Real Gold not scare of Fire!!! :)

Hycarz Management

Dearest HyCarz Mgt,

Just a quick reality check. Mind sharing with us how many complaints were lodge against HyCarz with CASE in this Qtr of 2007?


Indian theres a saying: Dont always hide behind coconut tree and peek left and right and left and right.. the real danger lies in the coconuts above.

RotaryMadness 04-06-2007 09:28 PM

Unjustified Malicious Claims
 
Hi there,

I am new to this forum, never really bothered to post any form of comments, more of just a reader and follower of certain threads.

I am posting a reply as there's been unjust response by quite a number of you members, its obvious that quite a few of you guys here are friends of Mandotcom, d supportive of him, thats really admirable.

I too am a customer of Hycarz, had the same issue with the rubber seals and more, definitely a poor QC and crap production of Mazda. I did call back Hycarz, and they did respond by asking me to bring the car back to them to have a look and did explain to me it will take them sometime to get the necessary parts for replacement and FOC as well.

Alot of PIs have limited resources, so guess no choice but to be patient, as for Hycarz having bad customer service, well I didn't experience any but top class service in my opinion. As stated by Hycarz management, since Mandotcom has a PI himself, he should know of such limitations as well.

As for him claiming bad service, have any of you look at both sides of the story? Maybe he was just a unreasonable customer as well? Or really taking the opportunity to "bad-mouth" a competitor? No offense, but even as friends, don't support blindly.

INXS 04-06-2007 09:49 PM

True to an extent ... A quick check with the complaint department might shed some light on their sales and aftersales service?

ManDotCum's standpoint comes from a customer's perspective. If i may interpret correctly, its whoever that 'entertained' him that got him worked up, not targetting directly at the PI per say... but, these personnel DO act as a frontline for whom they work for.

jimsssss 04-06-2007 10:08 PM

oh... 1st post only huh... aiyo.... joined today somemore... he asking himself to help...

DIY :chicken: :bsflag:

mandotcom 04-06-2007 10:21 PM

Dearest HyCarz Mgt, their friend & ALL the fellow Memebers here,

At the point of purchase, I am your customer.

After 10mon of happy driving of my car I am still the HY Carz Customer.

I will not say competitor, I will put it "in the same trade or industries. In my trade of other business. I still talk and trade with my friend who in their same trade.
Then why are you worry now? Should should be serving your customer better then.

I think the point is your goodwill. But there in nothing after complained and complained.

There is no point talking. I just asking a simple RUBBER (not the pack of 3) (but 12 hahahaha) replacement after the 10months of waiting THAT IS ALL.

BUT till date.there is no answer...

Cheers!
MDC

astrosky 04-07-2007 12:49 AM

Heng I read this thread...i was seriously thinkin of ordering a car from them...hrmm
must think and look ard more liao...sian

CoupeM 04-07-2007 01:56 AM


Originally Posted by RotaryMadness
Hi there,

I am new to this forum, never really bothered to post any form of comments, more of just a reader and follower of certain threads.

I am posting a reply as there's been unjust response by quite a number of you members, its obvious that quite a few of you guys here are friends of Mandotcom, d supportive of him, thats really admirable.

I too am a customer of Hycarz, had the same issue with the rubber seals and more, definitely a poor QC and crap production of Mazda. I did call back Hycarz, and they did respond by asking me to bring the car back to them to have a look and did explain to me it will take them sometime to get the necessary parts for replacement and FOC as well.

Alot of PIs have limited resources, so guess no choice but to be patient, as for Hycarz having bad customer service, well I didn't experience any but top class service in my opinion. As stated by Hycarz management, since Mandotcom has a PI himself, he should know of such limitations as well.

As for him claiming bad service, have any of you look at both sides of the story? Maybe he was just a unreasonable customer as well? Or really taking the opportunity to "bad-mouth" a competitor? No offense, but even as friends, don't support blindly.

Bullshit!!!! If you only read and never post...why the heck are you posting now? Do you have vested interested in HYcarz? Your first statement is very contradicting. If you are new to this forum how could you be just a reader and folllower of certain threads? Your join date tells us you just joined to post this post.

What you are doing is childish. Grow up man...dun be like that SYT from WOW.

INXS 04-07-2007 02:02 AM

wah so fierce.. i scared. I promise i wont poke ur ass again.

Rumboo 04-07-2007 03:57 AM


Originally Posted by INXS
Indian theres a saying: Dont always hide behind coconut tree and peek left and right and left and right.. the real danger lies in the coconuts above.

Really got Indian saying like that ah? That's dam farny lor! hehe

xacidx 04-07-2007 03:58 AM

I bought my car from HYcarz everything was fine and the aftersale was okie. they delivered the car in 8 weeks as promised n everything was there as promise. and i did called them up regarding servicing and some other stuff. they were helpful to me though the SE(F4) no longer works there.

during CNY,my fren down to make some enquiries on rx8 cos he was also interested in getting an 8. the SE told us that the delivery time is about 3mths or more. maybe we were jus llucky that the SE did not try to con us.

I think msot PI will have some problem or another with delivery or other aftersale issue. and those who wanan buy jus be more careful.

Please note: even if the SE sign on the paper with black and white that you can get the car in 8 weeks and after 8 week the car doesn come. YOU CANT REALLY DO MUCH. Unless you have loads of money. you engage a lawyer and sue the company. but in the end u still wste your time and you still dont get your car.

jus my 2c worth. (by the way i got nothing to do with Hycarz and aint getting any benefit out of them. Those who know me...I'm jus an ordinary ah beng

Stephy88 04-07-2007 05:19 AM

go lim jiu, pls drive safely... by driving a cab home... ke ke

INXS 04-07-2007 12:12 PM


Originally Posted by xacidx

jus my 2c worth. (by the way i got nothing to do with Hycarz and aint getting any benefit out of them. Those who know me...I'm jus an ordinary ah beng


I like Ah Beng

xacidx 04-07-2007 04:56 PM


Originally Posted by INXS
I like Ah Beng


cool...lets go paktor some day ;)

xacidx 04-09-2007 10:25 AM


Originally Posted by Stephy88
go lim jiu, pls drive safely... by driving a cab home... ke ke


yeah drink dun drive..... i try

jimsssss 04-09-2007 05:49 PM

Hi MDC,

So what is the conclusion from the loser???

mandotcom 04-10-2007 05:25 AM

Hahahahaha..

U talking about HY Carz right... ?

I think they are very defensive in their reply and not actually suggesting how they could slove the problems.

That very Loser lor...

MDC

snowflake8888 04-10-2007 02:44 PM


Originally Posted by INXS
True to an extent ... A quick check with the complaint department might shed some light on their sales and aftersales service?

ManDotCum's standpoint comes from a customer's perspective. If i may interpret correctly, its whoever that 'entertained' him that got him worked up, not targetting directly at the PI per say... but, these personnel DO act as a frontline for whom they work for.

I feel that the frontline staff are the most important, because they are the first face of the company that one sees. First impressions do last for a very long time. I'll have to agree with SNIX that while the specific personnel got MDC rather p*ssed off, the company has a part to play in how it educates (or fails to educate) its frontline staff on the importance of customer service. In the sales or service industry (much like in Geylang), the client is the one who pays the company, your boss and yourself.

But it's subjective and not all sales staff are dicks.

That said, i didnt buy my 8 from HY or HYCarz or any subsidiary/related company cos their attitude really sucked when I was asking questions and doing a buyer's due diligence.

clone 04-11-2007 04:19 AM


Originally Posted by xacidx
I bought my car from HYcarz everything was fine and the aftersale was okie. they delivered the car in 8 weeks as promised n everything was there as promise. and i did called them up regarding servicing and some other stuff. they were helpful to me though the SE(F4) no longer works there.

during CNY,my fren down to make some enquiries on rx8 cos he was also interested in getting an 8. the SE told us that the delivery time is about 3mths or more. maybe we were jus llucky that the SE did not try to con us.

I think msot PI will have some problem or another with delivery or other aftersale issue. and those who wanan buy jus be more careful.

Please note: even if the SE sign on the paper with black and white that you can get the car in 8 weeks and after 8 week the car doesn come. YOU CANT REALLY DO MUCH. Unless you have loads of money. you engage a lawyer and sue the company. but in the end u still wste your time and you still dont get your car.

jus my 2c worth. (by the way i got nothing to do with Hycarz and aint getting any benefit out of them. Those who know me...I'm jus an ordinary ah beng

Hi xacidx! Just wondering, does your 8 comes with original RX8 floor mats? I also bought mine from Hycarz..under our agreement, they will give me 1 set of original and a spare from 3m but sad to say i've got just the 3m only. Now my floor mat spoiled and called them, the SE told me there is no such thing as RX8 original floor mats. :sad:

simply8 04-11-2007 04:23 AM


Originally Posted by clone
Hi xacidx! Just wondering, does your 8 comes with original RX8 floor mats? I also bought mine from Hycarz..under our agreement, they will give me 1 set of original and a spare from 3m but sad to say i've got just the 3m only. Now my floor mat spoiled and called them, the SE told me there is no such thing as RX8 original floor mats. :sad:

another "happy" customer !!!

xacidx 04-11-2007 06:12 AM


Originally Posted by clone
Hi xacidx! Just wondering, does your 8 comes with original RX8 floor mats? I also bought mine from Hycarz..under our agreement, they will give me 1 set of original and a spare from 3m but sad to say i've got just the 3m only. Now my floor mat spoiled and called them, the SE told me there is no such thing as RX8 original floor mats. :sad:


I only got the 3m car mat...didnt get the original rx8 car mat leh...

mandotcom 04-11-2007 10:18 AM


Originally Posted by simply8
another "happy" customer !!!

Hahahaha

Happy waiting, wait 10months for no answer...


.

tatt2 04-11-2007 10:59 PM

Just wondering MDC, why didn't you go don't to them and talk to them? And why is your SE not doing anything? You should just SCREW your SE man....What the heck is the SE doing? Where is the support?

mandotcom 04-12-2007 12:43 AM


Originally Posted by tatt2
Just wondering MDC, why didn't you go don't to them and talk to them? And why is your SE not doing anything? You should just SCREW your SE man....What the heck is the SE doing? Where is the support?

Hi Tatt2

Due to the sucked (loser management of HY Carz) the SE have left the FCUK UP company.

Agree anot Mr. Fuild4? now happy working for MM

MDC

tatt2 04-12-2007 01:05 AM

Oic...that is sad...then what now??? just wait ar???
There isn't any SE that is handling your issue?

jimsssss 04-12-2007 03:23 AM


Originally Posted by tatt2
Oic...that is sad...then what now??? just wait ar???
There isn't any SE that is handling your issue?

I think is nothing to do with the SE now, he or she will handle the job to the "bo chap" management and they should handle the problems.

And which SE now in HY want to EAT the shit??? hahahaha u think is D24

They already hint to u all Real Gold not scare of Fire!!!

I translate even they dun replace they not scare people bad mouth.

INXS 04-12-2007 04:35 AM


Originally Posted by jimsssss

They already hint to u all Real Gold not scare of Fire!!!

I translate even they dun replace they not scare people bad mouth.




Real Indian also no scare Coconut..

gfoo 04-12-2007 05:08 AM

teh orh siu dey

winn 04-12-2007 05:27 AM


Originally Posted by jimsssss
I think is nothing to do with the SE now, he or she will handle the job to the "bo chap" management and they should handle the problems.

And which SE now in HY want to EAT the shit??? hahahaha u think is D24

They already hint to u all Real Gold not scare of Fire!!!

I translate even they dun replace they not scare people bad mouth.

I am so glad that I did not buy from them!!! They Sucks...
:cwm27:

INXS 04-12-2007 05:29 AM

Suck what? mass blowing?

Fluid4 04-12-2007 05:53 AM


Originally Posted by mandotcom
Hi Tatt2

Due to the sucked (loser management of HY Carz) the SE have left the FCUK UP company.

Agree anot Mr. Fuild4? now happy working for MM

MDC


Bro,

i am very happy working at village credit mazda now.... :) :) :)

CoupeM 04-12-2007 10:52 AM

HUH!??? hahahahahahahaha

jimsssss 04-13-2007 12:25 AM


Originally Posted by winn
I am so glad that I did not buy from them!!! They Sucks...
:cwm27:

bad mouth chat:

:ky: 1 - 1

:3some: 1 - 2

:grouphug: 1 - 3

:jump: 1 - 6

:djcelebra 1 - many

Fluid4 04-13-2007 03:41 AM


Originally Posted by tatt2
Just wondering MDC, why didn't you go don't to them and talk to them? And why is your SE not doing anything? You should just SCREW your SE man....What the heck is the SE doing? Where is the support?


For ur info...
the very next day MDC told mi abt the rubber thingy,i did my part as his SE n report it to the management....
i was told that they will replace the part out of goodwill n ask MDC to wait....
but after abt 6 months(which i was still workin there),i report the same thing to the management again n ask MDC down for them to check,photos was even taken...so i tot they are goin to do sumting abt it....
then until i left the company,noting was done...
i did my part as his SE n try to get the part replace for him but its still up to the management to decide what to do....

Fluid4 04-13-2007 03:54 AM


Originally Posted by xacidx
I only got the 3m car mat...didnt get the original rx8 car mat leh...


The car itself original do not come wif any mats ....
mine also dun have anyting...i also usin the same mats i gave u....

jimsssss 04-15-2007 03:46 AM


Originally Posted by Fluid4
For ur info...
the very next day MDC told mi abt the rubber thingy,i did my part as his SE n report it to the management....
i was told that they will replace the part out of goodwill n ask MDC to wait....
but after abt 6 months(which i was still workin there),i report the same thing to the management again n ask MDC down for them to check,photos was even taken...so i tot they are goin to do sumting abt it....
then until i left the company,noting was done...
i did my part as his SE n try to get the part replace for him but its still up to the management to decide what to do....

Just a Rubber and they cant afford replace and don't care about it.

If this is Engine & other parts have defects or manufacturer problems. I think HY Carz will also push the problems away and bo-chap lar.. (Dont care).

clone 04-15-2007 09:15 PM


Originally Posted by Fluid4
The car itself original do not come wif any mats ....
mine also dun have anyting...i also usin the same mats i gave u....

Haiz...so it was all just BS from the SE of Hycarz.. sadly she left the company already.


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