Sexy Rexy

I thought I would contact Chris at Mazda UK due to the fact my dealer has not been so helpful. In a nutshell his reply was, your car was loaded on to your dealer database this morning, your car should be with your dealer early DECEMBER. I am not happy about this as it was orderd in Jan this year. I have order a high power, velocity red, red leather & sat nav. People that have orderd the same spec car as me, what delivery updates have you had?. I am gonna ring my dealer and cancell, I was so exited that November delivery was so soon, by the way my letter stated November delivery. Does anyone think I may have a case to argue with Mazda?

cw007

well if you have the letter which states a November delivery i guess you have reason to be concerned and pissed off but i would suggest talking to your dealer first over the next few days to confirm what Mr Twine has said before making any harsh decisions. I would suspect that he is being overly cautious but then again he may not. Your dealership is probably your best port of call (of you pardon the pun) now.

Edo

if they tell me December, I will cancel. I will write to every watchdog type programme I can think of. I have a letter stating November.

RX-Late

I would speak with Mazda about this. I would want to know why you have a later delivery date.

Edo

-----Original Message-----
From: Owen, Ed
Sent: 14 October 2003 15:45
To: Thomson, Jeremy (J.)
Cc: Davey, Michael (M.); Pumfrey, Adam (A.); ‘Twine, Chris (C.)’
Subject: RE: Mazda RX-8
Importance: High

Mr Thomson,

I have just spoken to another pre-order customer, who informs me that they have been told “early December” for their delivery of their car (High Power, ordered in January by Mazda Customer Services. As of today My dealer (T.W.Whites) still does not know anything about delivery.
Given your promise to me of delivery in November, this is of concern. Please can you clarify?
The RX8-line have just told me I can expect a letter confirming a delivery date in 7-14 days... i.e. nearly into November before a delivery date!
This is getting pretty laughable now. If I don’t have a delivery date by the end of this week, I will be cancelling, and expecting a full refund of my deposit. Something I don’t want to do, as I know that it is a great car.
This whole saga is really taking the edge off what should be an enjoyable event. I’m sure you are fed up of hearing from me, but trust me, not as much as I of this whole shambles.
Regards,
Ed Owen

Sexy Rexy

Just to inform you aswell, my car was built on the 29of September 2003. I thought I would have been one of the first luck ones to get it as it was ordered in Jan. Neverless - You guys that are getting deliveries in November are well Lucky!!!!!

Sexy Rexy

Just received another e-mail from Chris Twine, every effort will be made for the delivery of your car before the 5th of December, November delivery may still happen, depending when the boat arrives in Holland. He has also assured me of priortising my order for when the car hit the UK, so I can't complain anymore. Chris has been very helpful to me.

RX-Late

Great big hug to Chris.

ep3

...problem is, everyone else who has complained has got roughly the same reponse i.e. "...we've put to the top of our list, sir...".

Hmmm....it appears to be getting pretty crowded up here now at the top of the list. Looks like I'll have to push a few over the edge to get delivery on time (that's 5th time)...watch yer back...

C.

ChrisW

The problem is, if they give us a delivery date in December, this is almost 2 months away and a lot can happen in that time. Why would this delivery date be any more believable than the original date of "November", just because the month now has a number in front of it.

As for delivery "depending when the boat arrives in Holland" this is laughable. They know when the boat started off, they know how long the journey takes, what is the problem?

There are many things I love about this car, but also some doubts and worries I have too and deciding whether to go through with this purchase is proving to be a very difficult decision for me. But if they can't make November delivery then it makes my decision very easy - it's bye bye Mazda because I've just had enough of dealing with these clowns.

Jon H

December????? Rotterdam????????????????????????????????????????? ???????

Aaaaaaaaaaaaaaaaaarrrrrrrrrrrrrrrrrrrrrrrrrrrrrggg gggggggggggggggggggggggggggggghhhhhhhhhhhhhhh!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!
<BANG> <---- me shooting myself.

mr_digital_uk

Mazda ... please come clean!!!

What is the process you are following to get these cars to the pre-orderers?

* Boats ship to Rotterdam XX/10/03
* PDI + rear spoiler + customs clearance etc etc YY days
* RORO to UK ZZ/11/03
* Customs clearance in UK X days
* Transport to dealers Y days
* Dealer PDI Z days
* Delivery to customers between ??/11/03 and ??/12/03 for all pre-orderers

I think a new letter to customers who are unlikely to receive their RX8's in November is in order.

Lensman

Why, by all that is Holy, are the cars coming in to Rotterdam??? Why not a UK port?

bugbear

i can only echo the thoughts above. originally when the car was promised in JULY (remember that?) i thought great there's my holiday and there's a load of mates getting together where i can show off :p when it moved to oct/nov i thought no problem (well not exactly) but i did still have an opportunity when all my mates get together in early december to show off. now that looks in doubt, winter is here and there's no reason to own this car. if i'm told december i'm cancelling too.

all anyone wants from mazda is a straight answer. we were told before that mazda had never promised anything and it was just forum speculation. well i have a letter now from mazda which says november - they cant wriggle out of that.

JohnnyCumLately

The boat probably has cars for all over Europe so it's easier to move ours across the channel rather than all of theirs.

Another factor to be taken into account: My dealer mentioned something about the satnav being added somewhere in Germany, or is that just where it is manufactured? It may be that those with this option have to wait a bit longer.

sixspeed

Hmmm...

I'm beginning to be tempted to sod the practicality and get the VX220 Turbo...


-andy-

Edo

-----Original Message-----
From: Twine, Chris (C.) [mailto:ctwine@mazdaeurope.com]
Sent: 15 October 2003 09:13
To: ‘Ed_Owen'
Cc: Pumfrey, Adam (A.); Davey, Michael (M.); Thomson, Jeremy (J.)
Subject: RE: Mazda RX-8

Dear Mr Owen

Thank you for your further e-mail regarding the delivery of your new Mazda RX-8. Our Marketing Director, Jeremy Thomson is currently abroad on business and therefore I am replying to you on his behalf.
The information on your vehicle is being loaded onto T W Whites vehicle system today and therefore they will now be receiving updated information on your vehicle as it progresses through the system. The initial information will show your vehicle being delivered in early December, however once the vehicle arrives in our European import centre in Rotterdam the delivery date will become more specific. We therefore still expect your vehicle to be with your dealer by the end of November.
We have entered vehicles onto our dealer’s vehicle systems in batches which are not necessarily related to delivery dates and therefore this is the reason that other Mazda RX-8 customers have had information on their vehicle.
I trust this information is of assistance to you.
Yours sincerely
Chris Twine
Customer Assistance Manager
Mazda Motors UK Limited

Goose

Words cannot express my dissapointment if i do not receive my car by Christmas. If High Powered cars are now arriving in early December, what hope my lowly 5 speed before Christmas break?

I have just spoken to my dealer who in turn has spoken to Mazda UK. They can't tell me any specific dates for my car, arrival into UK etc, but said there would be 'no problems' in me getting the car this year. Somehow i have my doubts.

AnilS

Please see below my letter to J.Thomsom (Mazda Europe), sent on Monday. Sorry its a bit long;

Dear Mr Thomson,

May I take this opportunity to thank you for your letter (dated 9th Oct 2003) giving an apology for another delivery delay of my RX8.
I would also like to take this opportunity to say that your apologies mean nothing anymore. Here to summarise are a few reasons why;

· Deposit placed on 24th January 2003 with Brooklyn (Redditch). Conversation with the dealer (one to one) assured me that it was more than likely that the car will be ready for 1st September 2003, so much so that we even discussed delivery dates, two days prior as I was working on the 1st. This date was excellent as my existing car was due an MOT, road tax and Insurance renewal (again I’ll get stung for the cancellation of one policy to start another) in the second week of September. All of which has now been funded by me at extra cost.

· Constant calls to the dealer throughout spring, pushing for a delivery date, but no joy. This has not been surprising as on most occasions, I knew more than the dealer did! This is no reflection on my dealer, who throughout has maintained a level of professionalism that is rare in the motor industry today. If you want to treat your dealers like mushrooms, you have done an excellent job by keeping them in the dark and feeding them accordingly.

· July arrives and I am informed that delivery will be late September. Obviously I’m ecstatic at missing out on what has been a glorious summer, in my new car.

· August arrives and I am notified that delivery is now late October. My dealer at this point is becoming increasingly afraid to speak to me, knowing of my displeasure at the dates getting later and later and later ………………….

· September arrives and I am told that you now have a “delivery month” for me – November ! I am also told that in late September I will be receiving another letter confirming the precise delivery date.

· October – wheres my letter ? Oh yes, I did receive a letter, not the one I expected in late September regarding delivery but the one you sent me most recently. Please tell me so far that I am wrong and I will produce all supporting paperwork confirming this, sent by yourselves and all email communication I have had with Deby Gutteridge. Complied as one, it makes compelling reading of how NOT to do business.

So far, its been an appalling endaitment of a blue chip company believing their own hype. Shame on you for breaking every one of your promises, shame on me for believing you could keep them.

The handling of the RX8 launch, THE aspirational model in you entire range, has been dealt with utter contempt from the moment loyal customers, like myself and many others, placed (£1000) deposits from the start of 2003.



You (and I also include your colleagues in the upper ecshoens of Mazda’s heirachy) have done absolutely nothing, from where I stand, to appease your customers, some of which are considering late cancellations. Yes, you can sit there and bask in the halo of a new car launch, for you are in a privileged position where cancellations will be snapped up by those waiting in a long queue, behind pre-orderers. However I have had enough. Its too late for me to cancel for the sole reason that this car has become a running joke at work. To show face, I have to now “prove” that this car exists. As you can imagine this has taken the sheen off, what should have been an enjoyable experience.

Now, if I may, predict the outcome of this letter;

· Firstly, you may not even read it because it may get filtered prior.
· Secondly, if you do, you may dismiss it. That would be a mistake.
· Thirdly, place corrective action(s) on my dealer to resolve the issue. How, who knows ?

What I ask for, before any talk of recompence is a PERSONAL reply, not a generic letter with your photocopied signature at the bottom. Another “fob off” would simply push me into a direction that YOU do not want me to go.


AnilS.

RobDickinson

Good letter. I think we all await a reply as much as yourself.

Sexy Rexy

Anil S - well done. I think you have covered pretty much how I feel at this stage - and most others I pressume. I feel the letter we received in August/September with a month of delivery was just made up to keep us happy, we are fools for beleiving it. I have a right to be frustrated as I pre order in Jan 2003, and thought I would be one of the first to own this car, it seems to me the later you orderd. the sooner you will get your car. It all sticks, but I have come to far down the road to cancel - as much as it would be nice to say to mazda f**k your car.

Lucozade

I ordered mine in February. If that's the case and my spec is almost identical then surely I won't be getting mine until sometime in December too.

I am well pi55ed off now. This is getting beyond a joke.

I was one of the chill out crew but now I'm joining the "stick it up your **** crew".

Should we all drop a little note to this guy, one by one explaining where we are from, i.e. a large community of RX-8ers whom won't take any more crap like this.

I have to sell my car so if I do in the next few weeks then I will have no wheels for some time.

I'm not bothered about getting the car a bit later but I do feel that we are all due some form of compensation for all this screwing around of people.

Anybody else feel like this?

fishadr

Excellent letter..

If they slip the cars to December I too may be cancelling.

My local dealer (Walker Farimond Blackburn) had a demonstrator in from Prodrive all weekend and never bothered to contact me to ask me to come in and have a look at it or take it for a test drive!

I was the first one to order the car at the dealership in January so expected to get a call.

Instead they invited anyone who had not ordered one to come in and drive them! The guy who sold me the car and arranged the demo car was the General Manager.

Still not received an apology from the dealer

I think maybe they want to get rid of us and let the dealers have the stock to give to new customers?

AndyPearce

I think until we all have our confirmed delivery dates it's a bit harsh to moan about being let down again. As far as I can see most people are getting the November delivery dates as stated in our delivery month letters from Mazda.

While I agree that the customer service and communication from Mazda has been appalling I don't think that there's any point cancelling in protest at this late stage if you really want this car.

AnilS

Andy, I didn't say I was cancelling. Just a tad miffed.

AnilS.