Hey Gang!!

I just got off the phone with Mark from Mazda Canada.
First I faxed him the latest recall procedures from the web. He tells me they are USA and don't apply here.
I pointed out that the vin range covered my car. He didn't have an answer. That's cool.
So then I get him to long into Transport Canada to see the recalls. He says it may not cover my vin#. I point back to the recall procedures and my vin range. All he can say is if it happens they will notify me.


Now I know better then to worry about it. However has anyone else in Canada got this same run around answer? You would think I company of that size would have there stuff together.

 

i have.. they blamed it on politics. we'll get the recall . . . eventually. I didn't understand either how they can be so unorganized. In my company if we were like that we'd be shot


MrJynx

 

I agree. There seems to be a real lack of leadership and organization with some companies.

 

Got the same answers a couple of weeks ago when I phoned them. Customer service is useless...they just parrot the info they are given. Most of them don't seem to know the difference between a piston and a rotor. According to tech the recalls are in the works.....we have to wait for the letters to be sent out....should be going out today :D

 

Yeah, same problem here.

 

These dealerships are for the f--king birds. They have no clue what they are doing . If I were Mazda, I would launch an investigation in each dealership with a bad rap, being most of them. Very lazy, uninformed, no enthusiasm, very defensive at all times.

 

It's not the dealerships...most of this is Mazda Canada.........

I have a good relationship with the dealer I go to...and he can't do anything until Maz Can gives them the info. They have to wait for the WDS updates till Mazda Canada releases them as well...way behind US....

 

they also have to wait for the parts to be available. The US had to wait too.....now they have taken up all the available stock and we have to wait longer.

 

The information regarding the recall has been on the Mazda Dealers web site for ~3 weeks,parts have been available in Canada for at least the same length ot time--we have 8 pads at our dealership.
I think the dealers are waiting for Mazda Canada to issue the recall letters to owners.WITHOUT THIS THE DEALER HAS NO WAY TO GET PAID.I have checked my own VIN on the Mazda Canada dealers network and the recall is not yet shown against my specific VIN.(I assume this will happen when the letters are issued.)

 

Two rotors: well put.

Everyone else: sit back and relax. Logistics on parts are not as fast as the internet is! My dealer's service manager has known about this since I have (weeks ago) and is just waiting on the parts and the go ahead from the people that are going to pay for it (Mazda Canada).

Put it this way. If you were the dealer and had the parts sitting on the shelf, not able to get paid without the "official recall letters" sent out. Then what would you do? (read as from a business point of view)

 

RXBad, who's side are you on?

Excuses, Excuses. No more relaxing. We want things fix now, we want more power, Forced induction, more handling, better stereos and we want them all for free from Mazda Canada, like yesterday. They should even throw in a free nav system as a demonstration of their gratitude for our patience.

OK, Just kidding. I'm not going anywehere so I'll wait a little longer. :p

Are any of you guys going to D & B tonight? I'll be struggling to make it this evening as things are panning out as I write this e-mail.

 

Here's a thought.. Instead of sending the letter to the client directly from Mazda Canada, why don't they send the letters to the dealership! if they service the vehicle prior to the letter arriving all they need to do is not send the letter to that person..

But I can understand the difficulty coordinating this, how many 8's were sold in Canada again? hell even futureshop tracks their clients better


I'm not blaming the dealers, I understand it's not their fault at all.. I blame Mazda corp.. so damn unorganized.


MrJynx

 

Hi

In presenting my dealer with a copy of the US recall I was informed that the parts are first given to the largest markets, which the US qualifies, once this has been accomplished then the smaller markets are serviced.
They are all aware of the problem and will notify the Vin # owners when they have the parts available at the dealer level. Otherwise there would be no co-ordination and you would have to wait till they ordered the parts after the inspection had been done to verify the problem existed in your car.

Makes sense but what happens if there is a breakdown of the parts notified prior to the recall and they do more damage to other parts????

Best regards

 

like mine, which was on the boat when the recall was issued, and delivered to me the day this recall showed up on the transport canada site - why not do an inspection and flash? No parts required!!

no, even this much coordination is too much for MC. Nope, lets keep shipping cars out the door that need recall work, even though we CAN fix them first.
Yeesh.

 

ok... i've been away from the site for a while... what recall exactly are we talking about here?

 

The balljoint recall and the termal gas tag recall. You can find them both in the tech section nuber bulletins

 

Hey, I'm getting the Gas tank recall work done next week. I had my car in yesterday for a faulty air-bag sensor. When I picked up the car the service tech told me that the parts have been ordered for the gas tank recall and that they would call me next week when they are in to schedule a day for me to bring the car in. I was told this will be the first one done @ Sunridge Mazda. I still haven’t received any letter from Mazda.

 

I just received a Special Service Bulletin #61 from Mazda as well, and when I called my dealer in Toronto, they were also not informed.

 

That's a little late, isn't it ....
https://www.rx8club.com/showthread.p...&highlight=SSP

 

The only thing I've ever received from Mazda is a customer satisfaction survey. Nothing about recalls, service bulletins, etc.
I'm just going to drive the hell out of the car until it blows up......
I'm fed up of going in to service to be confronted by a service manager with a blank look on his face and glazed eyes when I ask about rx8 issues.

 

Mazda is the same as other manufacturers. They have some good dealers who are informed and good to deal with...and then you have the complete idiots that don't deserve to be in business.

 

The longer you wait the newer the parts on your car will be later on
get more use out of those parts & then go get some new ones! :D

 

Hey Gang,

Just wanted to let everyone know that I finally received my letters about the latest recalls. I have an appointment on Friday with Avante Mazda to get them fixxed.

 

I got only the one letter and just this week (the fuel tank recall). I haven't received the other yet. I'm assuming it'll be a matter of days.

It's funny 'cause I called to book 24K servicing at Scarboro and asked if they could do the recalls at the same time even though I didn't have the letters. They said they can do the fuel tank recall but don't have the parts for the other one. Then my letter arrives later that day.

 

did anyone get a letter for the control arm recall?