Just thought I would share a rather interesting experience with you all that I recently had at ajax mazda....

So I go in to drop off my 8 ( end of lease ) and being unsure if i would be keeping the vehicle, decide to leave the car there until the salesclown (I won't mention any names, although i should) ...can work his "magic" and get me a better buyout...

I wait a couple of days and buddy gets back to me with an amount..couldn't believe that his buyout offer was substantially higher than what i was quoted directly from Mazda Credit...hmmmm...is this what they call "working their magic"?

so at this point i'm pretty pissed cuz i know i'm getting shafted, I tell the donkey to take the plates off my car as i'll be picking them up...

I arrive to pick up my personalized plates and notice that they've been completely butchered...at this point i'm fuming..i ask the dude for an explaination, his reply..." that's the only way they would come off" -

so now let's all ponder this...is he serious? Does he expect me to believe that a fully licenced and authorized mazda dealership can't properly uninstall a customer's plates without butchering them...and if that is the case..then it makes me wonder if they can honestly perform any type of substantial repairs..

To make matters worse...

I get home and notice that one of my licence plate covers was also missing and wasn't packaged in the cute little plastic bag - oh and for some reason a coffee stain mysteriously appeared on my plated portion of the ownership..guess the sales donkey decided it was cool to use my ownership as his coaster

So the moral of the story...STAY AWAY FROM AJAX MAZDA! Learn from my mistakes....in comparison, I usually dealt with Scarborough Mazda, the guys there are truly amazing, Russ and Alan know their stuff, keep up the good work gents!

My new ride isn't a mazda but i'll be definately bringing in my wheels there for service.

Now you're probably wondering why i didnt go to Scarborough in the first place..let's just say that I figured that the joker whom I purchased two other vehicles from previously would know how to take care of his repeat customers.

Pic below...shame Ajax Mazda..shame! Plates were butchered, bent and included scrathes on the lettering.

RESOLUTION: none yet..waiting for the GM to give me a valid explaination...will update!

 

I too had my tranny replaced at scarborough, no questions asked... scarborough has guys that actually know what they're doing...should also mention that GYRO MAZDA is another complete joke, high beams blew on me..they replaced the bulbs under warranty which was great...but i had to sit there and argue with the service chick for 10 minutes and have her try to convince me they were the Daytime Running lamps - i don't typically drive with my daytimes on while driving on country roads in complete darkness...

WAIT here's a good one..i witness a GYRO mechanic having his jollies fishtailing my car around the lot in the snow ..i figure ok so he likes my car..excusable sort of..i get in pull away ....crunch....he parked the rear on the curb...not excusable... call the service manager...he says he'll talk to his guys about treating customer vehicles in a proper manner but his excuse for the curb parking job...the RX8 is relatively low and sometimes it just happens!

engine light was coming on, did diagnostics was told it was fixed..lasted 2 days...took to scarborough...and gyro replaced the wrong valve...doh!

 

As for replacement plates, finally got a hold of the GM and he gave me some typical bs on how the salesguru tried to help me out, when I would have none of it, he tried to insult me by asking me if i'm looking for 20 bucks, *****! that's when I had to tell him they were personalized ..sent over pics and asking for reimbursement of $235, they wanna play hard ball ...let's play..legal action coming up if a cheque isn't issued!

 

I realized that they were the same bulb after leaving the dealership, had to check for myself. Someone should have told the service consultant that instead of her trying to argue with me and convince me that they were the Daytime Running lamps and not Highbeams.

 

just go far away with your sniper rifle and just shoot them.

 

This is not so much a grievence as it is an opportunity to voice my opinion and inform other mazda owners of the unacceptable practices that occur at some of these dealerships. Every situation such as this, and any other negative customer experience that we as customers have, should be properly visited and reviewed by not only the GM at the local dealership level but also Mazda Canada.

It is through feedback and proper training that we can all ensure a more positive overall customer experience. Simply put, some of the things that occur at these dealerships are unacceptable and inexcusable! The more that, we as customers speak up will hopefully make these dealerships change their ways and business practices, and if not, sadly they do not deserve to be in business.

By the sounds of it, you are condoning their actions - if a bolt is stuck anywhere on the vehicle, do you get a hammer and whack the snot out of it, indirectly causing damage to another area of the vehicle, then tell the customer to beat it? These types of solutions were acceptable in the caveman era, i would like to think that we have evolved somewhat. Someone should be held accountable!!!

 

Thumper, that's exactly the whole point in all of this. I already had a feeling that they wouldn't budge on the buyout, and had pretty much resorted to not keeping the vehicle, seeing as how i can pick up a comparable 8 for 5 grand less on the open market. My main issue is they way they treated my plates and had the nerve to give me some lame excuse - i mean for the sales guy to tell me that it's the only way that they would come off is UNACCETABLE!...when i first contacted the GM he mentioned that perhaps they should have informed me and received my permission...should this be an after thought??? I'm pissed more about the way the situation is being handled more so than I am about the plates, if you mess something up, have the decency and common courtesy to acknowledge your mistakes, pay for the damages and spare me the excuses! I should also mention that i sent over the pics and a demand to for reimbursement two days ago, and still no response. Guess they figure that perhaps it will all go away quietly.

 

bingo!