timbo

Isn't that a repost, Michael??

Lock & Load

Added part referring to Bendix brake pads :D good to see you reading my posts Tim :p

cheers
michael

aa@uow

For the 10k service..

MuGrath Sutherland is $312

Rockdale Mazda is $250

I bought my 8 at McGrath Sutherland so that I would be going there for my 10k service though it is more expensive and the staffs there were not friendly enough..
Having the service tomorrow and will let u guys know how is the service..

Gomez

$312 is a pretty full on price. Why reward this dealer with your custom when they overcharge and their staff are not friendly? Sometimes you just have to make a stand. If people keep going there and happily accept these prices, then there is no pressure being applied to drive costs down. I know I have been too polite and accepting in the past when I've been overcharged for something, now I'm becoming a grumpy old man .

Regards,
Gomez.

xxup

"becoming a grumpy old man"??????? :D :D :D

Revolver

Were you on that series Gomez?? :p

Gomez

If you young bastards could just learn how to spell and stay off the drugs, then this country would be just peachy....

aa@uow

The reason I pick McGrath Sutherland is because I bought my 8 there and they offered my a further 3 years warranty with the fixed price of $215 for every 6 months serivce if I have my car serviced at their place. This is my 8's very first service (except for the 1k) so I didn't really know what is the standard of cost..
well.. I had the service this afteroon and I guess the service was fine, $299.80 GST inclusive. basicly everything has been done according to the service booklet. handbrake was adjusted, car wash withhout asking for it and the middle speaker in the front will be replaced in 2 weeks time b/c I mentioned that the speaker sometime has buzzing noise..

Gomez

So the warranty costs $215 every six months, or did I miss something....?

aa@uow

Well after the 3 years warranty expired, I would enjoy their 6 monthly/10k fixed price service plan (Mechanical Protection Plan), which is $215. the condition of that is my car must be serviced by McGrath Sutherland at all time during the Manufacturer's Cover.

Gomez

OIC, 6 year warranty and each 10K service costs $215 after the first 3 years are up...... as long as all services are done by them. Doesn't sound like too bad a deal seeing as that would include the 60K $1000 service. As long as you don't hit and pay for that service in the first three years.....

Make sure they do all that is listed in the manual after the first three years are up, we are seeing a few dealers skip stuff.

Gomez.

LittleJohn

AS per request from Gomez. An FYI

Did my 30000km service at Eurocars in Artarmon and it costed about $215ish, but initally wasn't very happy as I felt they didn't check everything, namely the air filter.
At the time I also reported that my brakes were pulsating. (This was about 4weeks ago) they test drove it and confirmed that indeed the brakes were pulsating and they machinded my fron discs.
Everything was good until about 2 weeks ago when my brakes started to pulsate again. I gave them a call and was asked to bring the car in. Once again, a test drive confirmed that My brakes were indeed pulsating. But his time they decided to replace my from discs. in addition to this, the service tech also checked my flash as I had mentioned that my fuel was going thru the roof (14ishL/100km) and that was not normal. Well as it turns out they had received a new flash a few weeks back so they updated the flash on my baby.

All this was done for free / warranty.. so happy days D:D

RRS

my better half took her '8 to get serviced at Brookvale today.... 430 bucks and 4 hours later, (after being told repeatedly 2 hours max! and hence waiting for it!) she gets it back....

Labour $198
parts $125 ( oil,oil filter, pollen filter, wiper refills)
rotate and balance $25
wheel align- 45 - she curbed the car badly a coupla week ago..

to add injury to insult, they broke the cigarette lighter socket AND her portable GPS power adapter, left big dirty marks all over the paintwork, and said nothing...

needless to say they copped a mouthful and a 1/2 when she realised 1/2 way home. They accused her of breaking it herself, and then had the hide to think it was unreasonable that she wanted them to guarantee if she brought it back that they could fix it in a short space of time- given that it's a 30 minute drive each way, and if they lend her a car it's 2 hours out of her day travelling.

Needless to say, they've lost our business in a big way.. Massive cost, and zero service.

Rowds

Gomez

Which service was it Rowdy?

xxup

Dump 'em I say too...

Revolver

Oh whaaaatttttt!!!!!

I've got my car booked in for a service with Brookvale on Monday!!!!

Now I'm gonna spend the next 4 days stressing about what they might do to me.

Sorry to hear about the drama Rowds. Here's hoping they just had a bad day with someone new.

They better not try any s#*t with me - I'll have them if they do!!!!!

RRS

12 month/20000 km.. - the car has only done 11000 though...:p.....

oh and when my partner booked the car in orginally, she asked if she could have a free loan car, and they said " no, we haven't built that into our costs like other dealers" - I guarantee on monday they are going to cop another serve about that too..

Apart from the Sales experiencewhich was great, Brookvale have been a bunch of complete arsemasters since delivery... for the 1st three weeks we had the car, they had it for almost too, because of scratches in the paint, which they then attempted to fix by adding some ***** coating which turned the paint milky, which then had to go to a specialist detailer to be removed.

Anyone recommend a dealership between Cremorne and Ryde that's any good at all??

Cheers

Rowds

Gomez

Giving them a blast is fair enough too, Rowds. Over $220 in labour is highway robbery, IMO. My whole 20K service cost less than that...., oil, filter, rotate tyres etc included.

RRS

yeah I know 'mez.... just spoke to my g/f then, and she said there was a period of not less than 50 minutes where the car just sat and did nothing. so at most they did 3 hours on it.. which lets face it should be less than 160 bucks labour..

I recently have had a whole bunch of work done to my rally car- cylinder head machining, dis assembly and reassembly of the head leak down testing, oil, filter, new fuel pump, carby rebuild, wheel align, new tow points welded in, complete bolt check top to bottom and it's cost me less than double that..

Crazy..

Rowds

LittleJohn

I reckon you should book your baby in else where, then ring up ask to speek to the service manager cancel the appointment citing the reason being the issues that Rowds had.

There are so many reports of bad Mazda service centers, that we should start letting them know that they can't get away with that kinda *****...

Revolver

Yeah but LJ my problem is that a condition of extending the warranty to three years from when I bought it (it was a 6 month old demo) is that I have it serviced by them. Clearly they saw me coming a mile off.

Still, they will soon learn it is worth their while to look after me properly - I can be a very, very, very difficult customer!!! :D

Gomez

It comes with a three year warranty. You lost six months because it was a six month demo?

Revolver

They reckoned the warranty commenced once it had been registered as a demo and were only prepared to extend it by 6 months (so I got the full 3 years) if I got it serviced with them. As I had not had any problems servicing previous cars through dealers during the warranty period I thought it would be okay.

Of course now, not only do I hear general horror stories of inept service depts not knowing jack about the 8, someone has bucketed my own dealer.

Actually, my first service with Brookvale after purchase went okay (although I do not know if they re-flashed it or not) so I'm hoping Rowds' problem is just a one-off case of bad attitude that won't be repeated.

So Gomez, do you reckon their story about the warranty having commenced on registration is a crock or what?

Gomez

No, warranty generally commences with first registration. They could have waived the reduction though. It's all swings and roundabouts, I suppose. While you saved by buying a demo, they clawed a little back by tying you to them for three years.

The thing is though, your not really a captive to them. If you go somewhere else for servicing, all you lose is the last six months of your warranty. In the whole scheme of things, I'd get it serviced where you feel comfortable and stuff the warranty. You save a fair bit going elsewhere if Rowdys price is any guide. The Oz cars generally don't have the reliability issues we see in the US (for various reasons).

I've had my car for nearly 18 months/26000k's without a single problem. Anyway, it's something for you to consider......

Gomez.

Revolver

Thanks for the advice Gomez.

Will see how this service goes and then make a decision.