Post your scheduled service cost in this thread. List the dealerships name, and any positive/negative comments you may have regarding their performance.

Hopefully we'll find all the local dealers in your area perform satisfactorily .

City Mazda (Melbourne) 20K Service...prices are discounted as I get a fleet rate.

2hrs labour.... $158.40
Consumables and Environment charge.....$11
Rotary Oil 5L....$36
Oil Filter....$8.58
Sump Plug Gasket... .82c

Total...$219.

Positives....Car was ready ahead of time, remaining Rotary Oil was in the boot as requested, Flash update C/O as requested free of charge. Didn't wash the car, as requested. Tyres rotated front to rear as requested. Engine wash C/O (not part of the scheduled service).....All excellent!

Negatives....failed to change the cabin air filter, I had to point out it hadn't been done (I checked). Said they'd do it straight away, turned out they didn't have one! (actually, they come in pairs). Didn't vacuum (they asked me if I'd like it done when I dropped the car off!). Didn't stamp the service book..initialled it, but didn't stamp it until I pointed it out.

Overall, fairly happy. Annoyed that stuff got missed, happy they offer free flash, free wash, free vacuum, free engine wash. Not good enough that parts were not in stock for a scheduled service.

I'll give them another chance.....

Gomez.

 

Oh yeah....all those prices are inclusive of GST.

Edit: (27 March 06)......Some may find the following tip helpful. To search for a good dealer near you, type the dealers name (get it from your phonebook) into the search field in the drop down box at the top of this page and review the results.

Happy Hunting.

 

Hi guys,

Just had my 20K service done at Ringwood Mazda (Melbourne)

labour $165.90
sump plug $1.57
oil filter $11.23
Motor Oil Rotary 5L $48.76
Windscreen Cleaner $2.10
GST $22.96

Total $252.50

Engine re-flashed free under warranty following short 'discussion' with the service advisor, they wanted to charge me initially. He had no idea what flash it is but they've just received the upgrade from Mazda last Thursday.

Remaining rotary oil left in car as requested.

I've also complained to them about brake squeal, they've de-glazed the brakes but said that chances are it will come back, apparently it is a common problem among the 3s & 6s as well.

Overall, I am happy.

Penfold Mazda in Burwood quoted me $330 over the phone for the same service, the main problem is that the person I talked to had no idea what an engine re-flash is.

 

So they didn't do your cabin filter either? Seems the dealers think it's optional!!

My windscreen cleaner was topped up....probably included in the consumables charge. 8000rpm, Brighton wanted $390 for the 20k service....that was a discounted price!

 

That is because it is not called that. And they don't even touch the engine.

My dealer calls it "check the download". More correctly, it is probably best known as a PCM or computer re-flash or calibration.

Cheers,
Hymee.

 

It would be interesting to ask my service center to check the "history" of my car, and ask when the cabin filter was replaced.

Cheers,
Hymee.

 

Gomez,

No they didn't do cabin filter. I did not specifically ask them to myself, I wasn't sure if it was a standard item.

 

It's part of the 20k service.....it's in the owners manual.

 

I just got my 6 month 10K service done (despite only 5500 on the clock) at Hornsby Mazda (Sydney). What a waste of $227. They changed the oil and filter (5 mins work maybe) and didn't do much else it seems other than kick the tyres.

Checked belts - What the f&*k does that mean. No kidding there still all there are they. You sure any haven't fallen off? Its just one **** thing after another on the invoice. Checked brake pads, checked coolant yada yada.

Got in the car and saw the piece of cardboard advising me my tyre pressures were checked and set at 34 and 36. Great, well i set them at 38, so you let them down did you? Now i'll have to go to the servo and pump them back up.

They weren't even going to do a reflash until i told them to(first explaining what it was). This was the only worthwhile thing they did. I must admit the car feels alot smoother with the new flash.

It just pisses me off that they charge $227 for this. If they charged a reasonable figure for less than an hours work, like say $100 for changing the oil and kicking the tyres (without letting them down) i would be fine with it.

By the way do they wash peoples cars when they service them? They didn't wash or vacuum mine.

I know servicing is just one of those rorts that goes with buying a new car. Doesn't mean i can't get pissed off about it but. I guess i could always not do it, but people are **** and it may make it harder to sell when that time comes.

My 2 cents worth (or as Mazda service would say $20 worth).

 

That's about full retail for a 10K service....depending on the dealer. The owners manual states what should be checked in the service. You'll find nothing mentioned in there about getting engine software for free, so you can't tell them to do it. They were quite within their rights to tell you to take a long jump off a short pier, if they wanted to.

Washing the car is an added service some dealers provide. Shop around if you want special care....it's one reason why I started this thread. The dealer I went to offered extra services. Your guys seem to have charged top dollar for the service, but that may be just Sydney pricing for you.

I suggest keeping an eye on this thread and see what others report about the dealers in your area.

Gomez.

 

Liverpool McGrath 20K

Decided to change service centre. Asked to fix drivers door trim rattle, fix the squeal and leave me the remaining oil. Nothing was fixed.
Door trim was not noticeable (WTF). The friction point sets the thing rattling. Brake pads are getting replaced with superseded brake pads as my pads havnt worn out to 4mm front and 5mm back so all under warranty though they arent in stock. And remaining oil was only "DRIBBLES" so no go there. How much oil does it take to fill from empty to full on our 8?

285 all up. No cabin filter replaced. IMO this place stinks and was eager to have found another customer but back to westend parra for me. Theyre more no bull and straight to the point.

BTW Livo can't afford recycling water system so no free wash. Parra offers washes.

 

Okay, it's 3.5 litres for oil & filter replacement.......3.3ltrs for oil only......Dry engine rebuild capacity of 4.7ltrs. Total system capacity of 5.8ltrs for single oil cooler model (Australian model). 6.7 litres for the US cars that have two oil coolers.

Gomez.

 

I just had 60k major service and it cost me $1000 rounded. How's them k's for a pre-order customer heh? Most of my regular services were around the $220 mark.

My dealer is Penrith and these boys pride themselves on providing the best service in NSW and my money says they do!!! Yep, car washed everytime together with courtesy phone call 1 or 2 days later. They greet me as I drive into the dealership and virtually greet me before I get out of the car. The service book is stamped there & then and I am outta there.

 

Ozzie8
For $1000.00 they should call you SIR :D

I know that the 60,000km service is the big one but i was told $600.00 by Goldcoast Mazda .

Could you itemize the work done and the cost charged .

cheers
michael

 

I've got the sheet at work...will detail 2morrow for you

 

The big item ($600???) is the "fuel filter". It is infact the an integrated fuel pickup, pump, filter, sender. It even cycles the fuel between the 2 halves of the tank.

Cheers,
Hymee.

 

What gets me is the US owners change this fuel pump/filter every 100,000 MILES....YES, 100,000 MILES (160,000km)

Why do we have to change it every 60,000km?

Gomez.

 

Is it possibly a upgraded version of our fuelpump/filter that the Americans have dont forget they get 2 oil coolers to our one .

Gomez we have to find out the type and make capacity of both fuel pump filters.

cheers
michael

 

Mark also known as Hymee (...Hymster )

Werent you going to upgrade this with an aftermarket part for your up and coming Twinscrew supercharger .

cheers
michael

 

i too goto Hornsby mazda primarily because that's where I got my car from and they offered extra 3year warranty if i get serviced by them..
however, I too don't have much good things to say about their servicing..
i also have to get hire car because they don't provide pickup service (Tom Kerr does..) which means extra $38 on top and they don't wash cars because they don't have permit to wash cars??.. (why then are their cars in dealers look so clean?..) well, at least this time I got them to give me the remaining engine oil they used but during 6 month service they also failed to do this..
basically i think they treat the 8 owners just the same as someone who might bring a mitsubishi for servicing to them (they operate under hornsby automotive group i.e. hornsby mazda, mitsubishi, kia etc..)
i.e. no special deal for their flagship model.. maybe my expectations were too high for a lousy servicing department. and like idolo I hope they stop removing the air from my tyres down to 34psi from 40 psi..... grrrr.

 

I think it may be a case where the quality of our fuel is worse than the US, together with dustier environmental conditions...

 

I forgot to mention I got a Mazda 2 loan car for both the 10K and 20K services.....

 

.. or it could equally be a simple rip-off!

 

Ya reckon? It'd get fairly dusty in the country music areas of the US, too! They've got weird winter and summer fuel, and they fill from 7-11's just like us (well, not me actually) so I'm sure they have fuel quality issues too.

Something smells of fish......

 

Sniff...sniff....sniff.....PHEEEEEWWWWW