8 Year 160,000KM Engine Warranty for all U.S RX-8's
06-06-2008, 05:28 PM
#51
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OK guys...
I have had a brief reply from John Read the Customer Services Manager at Mazda Australia to the email above^^...
He wants me to supply my phone number (which I am prepared to do) to discuss this issue.
Obviously he does not want to say anything in writing...
I don't know what John Read will say to me, however, I feel I need some concrete information apart from what we already know about what has occurred in the US and their warranty extension.
I have had a brief reply from John Read the Customer Services Manager at Mazda Australia to the email above^^...
He wants me to supply my phone number (which I am prepared to do) to discuss this issue.
Obviously he does not want to say anything in writing...
I don't know what John Read will say to me, however, I feel I need some concrete information apart from what we already know about what has occurred in the US and their warranty extension.
06-06-2008, 06:04 PM
#52
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We appreciate your efforts on this Ash. Mazda Australia has an opportunity here to gain some valuable brownie points if John Read could respond publicly as did Jeremy in the US....https://www.rx8club.com/showthread.p...74#post2498274
Thanks for the heads up...it appears I am a few hours late to get a response from J Barnes, however I posted a comment.
I have yet to email J Read with my Phone Number so I will include a link to the JB talk-back.
BTW I never thought before there are more RX-8 owners here when compared to the US... % wise.
06-06-2008, 06:20 PM
#53
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Thread Starter
ok..
IT APPEARS THE NEW RX-8 which goes on sale here in July and Just released in the USA will also have the US 8 Year Warranty...
THIS MAKES ME EVEN MORE DETERMINED TO GET A BETTER DEAL FOR AUSTRALIA.
IT APPEARS THE NEW RX-8 which goes on sale here in July and Just released in the USA will also have the US 8 Year Warranty...
THIS MAKES ME EVEN MORE DETERMINED TO GET A BETTER DEAL FOR AUSTRALIA.
06-07-2008, 12:59 AM
#56
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06-07-2008, 06:57 PM
#57
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Good find on the Jeremy Barnes Q&A thread.
I've asked some questions about the ignition problems. See what happens. I notice the extended warranty will NOT cover those kind of issues. What a shock.
It's about time car companies spoke to their customers in this kind of direct and public manner.
His answer about dealers isn't very encouraging though. Let's face it - car companies aren't about to invest in their own network of service centres anytime soon, so put up with it or walk seem to remain the only solutions.
I wonder if more of us should have compression/vacuum tests done. What's the usual ask for such a test?
I've asked some questions about the ignition problems. See what happens. I notice the extended warranty will NOT cover those kind of issues. What a shock.
It's about time car companies spoke to their customers in this kind of direct and public manner.
His answer about dealers isn't very encouraging though. Let's face it - car companies aren't about to invest in their own network of service centres anytime soon, so put up with it or walk seem to remain the only solutions.
I wonder if more of us should have compression/vacuum tests done. What's the usual ask for such a test?
06-08-2008, 12:32 AM
#58
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Thread Starter
Good find on the Jeremy Barnes Q&A thread.
I've asked some questions about the ignition problems. See what happens. I notice the extended warranty will NOT cover those kind of issues. What a shock.
It's about time car companies spoke to their customers in this kind of direct and public manner.
His answer about dealers isn't very encouraging though. Let's face it - car companies aren't about to invest in their own network of service centres anytime soon, so put up with it or walk seem to remain the only solutions.
I wonder if more of us should have compression/vacuum tests done. What's the usual ask for such a test?
I've asked some questions about the ignition problems. See what happens. I notice the extended warranty will NOT cover those kind of issues. What a shock.
It's about time car companies spoke to their customers in this kind of direct and public manner.
His answer about dealers isn't very encouraging though. Let's face it - car companies aren't about to invest in their own network of service centres anytime soon, so put up with it or walk seem to remain the only solutions.
I wonder if more of us should have compression/vacuum tests done. What's the usual ask for such a test?
Dave,.
If you complain of hard starting, rough idling, poor performance, even excessive oil used (apart from the norm) all these in the US would prompt the dealer to perform a Vacuum Test.
There is a long PDF TSB file on the process dealers must carry out..
Do you have the link to the finishline website which lists all Mazda's TSB including the 8. They are a Dealer in the US.
Let me know and I will send you a copy.
Ash
06-08-2008, 12:44 AM
#59
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06-09-2008, 02:55 AM
#60
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In response to your last statement I believe the reason Mazda NA did this was because they are finally comfortable with the updated PCM revisions in regards to engine lubrication. That coupled with the fact that the new Rev 2 RX8 will have ADDITIONAL lubrication injectors I hardly doubt they will stick this warranty with the new 09's.
This is of course assuming that poor engine lubrication was the reason for so many Renny failures, which at this point is pretty much fact.
The letter itself says the warranty is only covering 2004-2008 model years.
This is of course assuming that poor engine lubrication was the reason for so many Renny failures, which at this point is pretty much fact.
The letter itself says the warranty is only covering 2004-2008 model years.
06-09-2008, 03:48 AM
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06-09-2008, 03:49 AM
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06-09-2008, 03:56 AM
#63
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Those are US TSB's that dont apply here, but assuming you were talking about people in the US, I think that is one of the reasons why I believe this is something that should be done by the dealers every say ... 40,000k?
06-10-2008, 02:15 AM
#64
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Thread Starter
OK,
I have had the phone conversation with John Read (Mazda Australia's National Customer Services Manager).
Mazda Australia were not aware of the recent announcement by Mazda America concerning the Extended Engine Core warranty for ALL RX-8's until I emailed them.
In fairness this decision was taken independent by MNAO without consulting other Mazda wholesale distributors.
As John Read said these events can take a few days to filter down the corporate structure.
The news is Mazda Australia are seriously looking at the extended warranty program and I am sure if they take a similar policy on board the news will break out pretty quickly.
IMO, I somehow think we may still need to maintain our watch.
On the ADR Emission's conformity question, I emailed John Read the link and copy of the 270 page Federal Document which stipulates that Emission Devices must conform for a period of 5 years or 100,000KM.
John Read said this will be passed onto the relevant engineers at Mazda Australia for adjudication on who is responsible for Emissions Conformity once Mazda Australia's 3 year new car warranty has expired.
IMO on this one, I think we may have something here...well I am hoping, at the very least we should have a 5 year engine/emissions warranty. Without good engine compressions your car can not conform to the ADR exhaust emissions requirement.
John Read did say "if this is correct why aren't all Car manufacturers offering this 5 year warranty", my reply was most Korean Brands do.
So, by law at the very least we may see positive action with possibly a refund to those RX-8 owners who have had to pay out of warranty for emissions devices such as CO2 sensors.
The GOOD NEWS....
There IS already a Mazda Australia TSB to ALL dealers to carry out a compression test on ALL RX-8's at Scheduled Servicing...
This policy has been in action for about 12 months or so. With the dealer responsible to contact Mazda Australia with results for repair action IF the RENESIS fails preset test.
So, if you have or think you have rough Idling, hard starting, excessive oil consumption, engine misfire then please contact your Mazda Dealer and request this compression test to be carried out at no cost to the owner. Again results will be forwarded to MA for action.
I WANT TO STIPULATE HERE THAT THIS IS NOT A RECALL OR ARE MAZDA AUSTRALIA OBLIGED TO NOTIFY OWNERS IN WRITING OF THIS TEST.
DEALERS ARE INSTRUCTED TO PERFORM THIS COMPRESSION TEST DURING NORMAL SCHEDULED SERVICE.
If your dealer fails to, or refuses to perform this test you are then invited to contact or email Mazda Australia's customer Service Line and report the dealer and obviously request the test to be done.
AS A SUGGESTION WHEN YOU BOOK YOUR RX-8 IN FOR IT'S NEXT SERVICE REQUEST THAT THE COMPRESSION TEST BE CARRIED OUT AS INSTRUCTED BY MAZDA AUSTRALIA AND ASK TO SEE THE RESULTS.
For those who PMed me or are out of Factory Warranty I will reply direct to you.
Stay Tuned.
I have had the phone conversation with John Read (Mazda Australia's National Customer Services Manager).
Mazda Australia were not aware of the recent announcement by Mazda America concerning the Extended Engine Core warranty for ALL RX-8's until I emailed them.
In fairness this decision was taken independent by MNAO without consulting other Mazda wholesale distributors.
As John Read said these events can take a few days to filter down the corporate structure.
The news is Mazda Australia are seriously looking at the extended warranty program and I am sure if they take a similar policy on board the news will break out pretty quickly.
IMO, I somehow think we may still need to maintain our watch.
On the ADR Emission's conformity question, I emailed John Read the link and copy of the 270 page Federal Document which stipulates that Emission Devices must conform for a period of 5 years or 100,000KM.
John Read said this will be passed onto the relevant engineers at Mazda Australia for adjudication on who is responsible for Emissions Conformity once Mazda Australia's 3 year new car warranty has expired.
IMO on this one, I think we may have something here...well I am hoping, at the very least we should have a 5 year engine/emissions warranty. Without good engine compressions your car can not conform to the ADR exhaust emissions requirement.
John Read did say "if this is correct why aren't all Car manufacturers offering this 5 year warranty", my reply was most Korean Brands do.
So, by law at the very least we may see positive action with possibly a refund to those RX-8 owners who have had to pay out of warranty for emissions devices such as CO2 sensors.
The GOOD NEWS....
There IS already a Mazda Australia TSB to ALL dealers to carry out a compression test on ALL RX-8's at Scheduled Servicing...
This policy has been in action for about 12 months or so. With the dealer responsible to contact Mazda Australia with results for repair action IF the RENESIS fails preset test.
So, if you have or think you have rough Idling, hard starting, excessive oil consumption, engine misfire then please contact your Mazda Dealer and request this compression test to be carried out at no cost to the owner. Again results will be forwarded to MA for action.
I WANT TO STIPULATE HERE THAT THIS IS NOT A RECALL OR ARE MAZDA AUSTRALIA OBLIGED TO NOTIFY OWNERS IN WRITING OF THIS TEST.
DEALERS ARE INSTRUCTED TO PERFORM THIS COMPRESSION TEST DURING NORMAL SCHEDULED SERVICE.
If your dealer fails to, or refuses to perform this test you are then invited to contact or email Mazda Australia's customer Service Line and report the dealer and obviously request the test to be done.
AS A SUGGESTION WHEN YOU BOOK YOUR RX-8 IN FOR IT'S NEXT SERVICE REQUEST THAT THE COMPRESSION TEST BE CARRIED OUT AS INSTRUCTED BY MAZDA AUSTRALIA AND ASK TO SEE THE RESULTS.
For those who PMed me or are out of Factory Warranty I will reply direct to you.
Stay Tuned.
06-10-2008, 02:20 AM
#65
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Thread Starter
Forgot to add, IF your new car warranty is close to EXPIRE get the test done NOW!
BTW, John Read does not troll these forums..
Got the impression NO one at Mazda Australia does.
It would be good if we could find an enthusiastic Mazda Dealer worker who could keep us up to date with MA's TSB's, etc....
WHERE ARE YOU!
BTW, John Read does not troll these forums..
Got the impression NO one at Mazda Australia does.
It would be good if we could find an enthusiastic Mazda Dealer worker who could keep us up to date with MA's TSB's, etc....
WHERE ARE YOU!
06-10-2008, 02:35 AM
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Forgot to add, IF your new car warranty is close to EXPIRE get the test done NOW!
BTW, John Read does not troll these forums..
Got the impression NO one at Mazda Australia does.
It would be good if we could find an enthusiastic Mazda Dealer worker who could keep us up to date with MA's TSB's, etc....
WHERE ARE YOU!
BTW, John Read does not troll these forums..
Got the impression NO one at Mazda Australia does.
It would be good if we could find an enthusiastic Mazda Dealer worker who could keep us up to date with MA's TSB's, etc....
WHERE ARE YOU!
I'm not speaking out of school here, but speaking on everyones behalf we greatly appreciate your efforts....and we fully support what you're doing.
06-10-2008, 02:43 AM
#67
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Well firstly let me say sorry as I thought I had sent you my PM but its sitting here saying you have to wait 60 seconds before youcan send a PM...blah blah so I apologise. If you still want it you should have it.
Secondly ... I am #$%^&* pissed off. Yet another reason I wont buy a car from Mazda. Love the cars, love the technology, F'ed up dealerships and customer service. If this had been public knowledge I could have done something about it!
And thanks Ash for your efforts
Secondly ... I am #$%^&* pissed off. Yet another reason I wont buy a car from Mazda. Love the cars, love the technology, F'ed up dealerships and customer service. If this had been public knowledge I could have done something about it!
And thanks Ash for your efforts
06-10-2008, 02:57 AM
#68
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Thread Starter
Ash, I'm sure if John Read or any corporate head were to troll these threads they would be shocked....! As for an enthusiatic Mazda dealer who is prepared to communicate with us on the forum...I wish it were true but I suspect the answer would be a resounding....NO!
I'm not speaking out of school here, but speaking on everyones behalf we greatly appreciate your efforts....and we fully support what you're doing.
I'm not speaking out of school here, but speaking on everyones behalf we greatly appreciate your efforts....and we fully support what you're doing.
This quest is far from over.
06-10-2008, 03:13 AM
#69
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Well firstly let me say sorry as I thought I had sent you my PM but its sitting here saying you have to wait 60 seconds before youcan send a PM...blah blah so I apologise. If you still want it you should have it.
Secondly ... I am #$%^&* pissed off. Yet another reason I wont buy a car from Mazda. Love the cars, love the technology, F'ed up dealerships and customer service. If this had been public knowledge I could have done something about it!
And thanks Ash for your efforts
Secondly ... I am #$%^&* pissed off. Yet another reason I wont buy a car from Mazda. Love the cars, love the technology, F'ed up dealerships and customer service. If this had been public knowledge I could have done something about it!
And thanks Ash for your efforts
Hang on maaaate...
Don't get so pissed off...
While I understand, Mazda (and I suspect many makes) operate this way...that's why I have always said it is good to touch base with your dealer from time to time and actually talk to the guy who does your car (if you can) , it is the service manager who should know and inform staff to perform these tests.
A lot has to do with the size of the dealer too, you know there are always good and bad in every employer and employee.
I know Andrew your warranty was voided, I would still give it a go, but I am sorry mate, really Mazda are within their right to void you if you have put on a Turbo.
Every car maker would do the same mate, rotary or not.
Adding a turbo is a major change to their motor and they don't recommend them, I can drivel on here, but you have to see it from the makers point also.
Even though I know you won't agree with me.
Anyway, can you remove your turbo, and or I would give it another go and appeal it again with Mazda Australia if your (a) dealer won't do anything ring MA and talk to J read if you can not I will give you his email in a PM.
Andrew, I am trying here mate.
IF MA do announce an extended warranty I have a few Ideas for you that I think will work. But that is a maybe.
Ash
Last edited by ASH8; 06-10-2008 at 05:53 AM.
06-10-2008, 04:28 AM
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That's an excellent news Ash. I'm hoping the extended warranty will come through. Definitely will ask for the compression test on my next scheduled service. Thanks again for your effort.
06-10-2008, 04:44 AM
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The GOOD NEWS....
There IS already a Mazda Australia TSB to ALL dealers to carry out a compression test on ALL RX-8's at Scheduled Servicing...
This policy has been in action for about 12 months or so. With the dealer responsible to contact Mazda Australia with results for repair action IF the RENESIS fails preset test.
So, if you have or think you have rough Idling, hard starting, excessive oil consumption, engine misfire then please contact your Mazda Dealer and request this compression test to be carried out at no cost to the owner. Again results will be forwarded to MA for action.
I WANT TO STIPULATE HERE THAT THIS IS NOT A RECALL OR ARE MAZDA AUSTRALIA OBLIGED TO NOTIFY OWNERS IN WRITING OF THIS TEST.
DEALERS ARE INSTRUCTED TO PERFORM THIS COMPRESSION TEST DURING NORMAL SCHEDULED SERVICE.
If your dealer fails to, or refuses to perform this test you are then invited to contact or email Mazda Australia's customer Service Line and report the dealer and obviously request the test to be done.
AS A SUGGESTION WHEN YOU BOOK YOUR RX-8 IN FOR IT'S NEXT SERVICE REQUEST THAT THE COMPRESSION TEST BE CARRIED OUT AS INSTRUCTED BY MAZDA AUSTRALIA AND ASK TO SEE THE RESULTS.
There IS already a Mazda Australia TSB to ALL dealers to carry out a compression test on ALL RX-8's at Scheduled Servicing...
This policy has been in action for about 12 months or so. With the dealer responsible to contact Mazda Australia with results for repair action IF the RENESIS fails preset test.
So, if you have or think you have rough Idling, hard starting, excessive oil consumption, engine misfire then please contact your Mazda Dealer and request this compression test to be carried out at no cost to the owner. Again results will be forwarded to MA for action.
I WANT TO STIPULATE HERE THAT THIS IS NOT A RECALL OR ARE MAZDA AUSTRALIA OBLIGED TO NOTIFY OWNERS IN WRITING OF THIS TEST.
DEALERS ARE INSTRUCTED TO PERFORM THIS COMPRESSION TEST DURING NORMAL SCHEDULED SERVICE.
If your dealer fails to, or refuses to perform this test you are then invited to contact or email Mazda Australia's customer Service Line and report the dealer and obviously request the test to be done.
AS A SUGGESTION WHEN YOU BOOK YOUR RX-8 IN FOR IT'S NEXT SERVICE REQUEST THAT THE COMPRESSION TEST BE CARRIED OUT AS INSTRUCTED BY MAZDA AUSTRALIA AND ASK TO SEE THE RESULTS.
If someone has received a written report, can you post up the defining parameters?
06-10-2008, 05:04 AM
#73
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Sorry Ash, I wasnt trying to say Mazda owe me anything "since" the turbo. In fact your point about talking to dealers is interesting and was most of the reason I am so pissed. To say the least I have a relationship with 2 Service Managers at 2 seperate dealers and via ProMaz a 3rd SM at a 3rd dealer. Not one has mentioned this TSB (where they have others) and it was discussed with them in the week before the turbo was fitted when the compression test was done.
Cheers
Andrew
Cheers
Andrew
06-10-2008, 06:08 AM
#74
Super Moderator
Thread Starter
I have posted before, but these links are a similar test the US does to check Vacuum which gives the same result as a compression test.
ie...You need a new engine!
http://www.finishlineperformance.com...14-08-1924.pdf
http://www.finishlineperformance.com...13-08-1925.pdf
Like I said to Cromax, IMO I don't think the dealer has to tell the owner that they have performed the test unless rectification is required.
Also there is no physical report handed to the owner, just verbal if you ask.
The technical details must be sent to MA for approval.
As this is not a recall, nor is it a safety test.
Last edited by ASH8; 06-10-2008 at 06:14 AM.
06-10-2008, 06:19 AM
#75
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Thread Starter
Sorry Ash, I wasnt trying to say Mazda owe me anything "since" the turbo. In fact your point about talking to dealers is interesting and was most of the reason I am so pissed. To say the least I have a relationship with 2 Service Managers at 2 seperate dealers and via ProMaz a 3rd SM at a 3rd dealer. Not one has mentioned this TSB (where they have others) and it was discussed with them in the week before the turbo was fitted when the compression test was done.
Cheers
Andrew
Cheers
Andrew
How long ago did you have the turbo fitted as dealers only received this test procedure from Mazda Australia in the past 12 months or so. Perhaps the SM did not know at that time?