Race Roots coming clean....
04-22-2010, 08:28 PM
#1
Race Roots coming clean....
I first want to apologize to the community for misleading them and denying them the truth be told to them about me purchasing Scotts products.
So It is time for me to come clean and discuss the issues that have arisen. I will do my best in answering your questions as best as I can.
It has come about that we Race Roots is working with Scott Glassburn who is the former owner of Mazsport.
This is my statement of events, my apology to the communities involved and to come clean about the situation 100% and to assist any and all customers of the communities that feel cheated or lied to.
WHEN I REFER TO RACE ROOTS I AM REFERING TO MYSELF, Brice.
Fact: Race Roots is run by me Solely Brice, Francisco otherwise known as Dimitri a good friend of mine helps but soon will not be a part of the business as he is pursuing school interests and his career.
Fact: Race Roots purchases products designed by Scott
Fact: Scott is not employed by Race Roots, he is his own entity and is now operating under Minds Eye Engineering
Fact: Race Roots in no way shape or form is not planning frauding the community or running off with their money in anyway shape or form.
Fact: I love you guys, hence why I spend so much time on here and why I am so fast to respond to customers pm's and emails.
Fact: I want to continue doing business on this forum and to assist in any way shape or form any customers that have been defrauded in the past by Scott/Mazsport I will do my best in providing any information needed.
Fact: I myself have been burned by Scott and he owes me money for deposits I have paid him and for products as well which have yet to be received. This is no one elses problem but my own but hopefully this will set a tone of understanding my CURRENT position.
Fact: I have removed quite a few of his products from the website due to various reasons. Mostly because one he cannot manufacture them in a timely fashion and when it comes to following up with customer service he is quite difficult to get him to respond and follow thru with tech support.
My thought process of working with him was good and bad, the logic I had in working with him was because I knew he designed interesting and highly desirable products that the RX-8 community wanted.
Currently I have made it a personal mission to move away from working with him because of his lack of following thru with deadlines and basically not caring about the issues that he was causing with my business name.
I would like to ask Zoom44 if he could reverse his deletion of my threads in the vendor forum after we have cleared the air of any concerns and questions.
I open up the thread to anyone and everyone and welcome their comments and questions they might have.
I am ready to assist in anyway possible and want to know what they want from me as a vendor of this boards.
I wish Scott would come clean and fix his issues with the community but I cannot force him to do that. He will surely read my posts and he is welcome to comment if he pleases.
As I am not banned from the forum I take it their is still hope to restore faith within the community and to finally come clean.
I am a firm believer in actions speak louder than words and with time as in the past with previous incidents I can learn from this mistake and move forward into servicing this community.
Thank you
Brice
So It is time for me to come clean and discuss the issues that have arisen. I will do my best in answering your questions as best as I can.
It has come about that we Race Roots is working with Scott Glassburn who is the former owner of Mazsport.
This is my statement of events, my apology to the communities involved and to come clean about the situation 100% and to assist any and all customers of the communities that feel cheated or lied to.
WHEN I REFER TO RACE ROOTS I AM REFERING TO MYSELF, Brice.
Fact: Race Roots is run by me Solely Brice, Francisco otherwise known as Dimitri a good friend of mine helps but soon will not be a part of the business as he is pursuing school interests and his career.
Fact: Race Roots purchases products designed by Scott
Fact: Scott is not employed by Race Roots, he is his own entity and is now operating under Minds Eye Engineering
Fact: Race Roots in no way shape or form is not planning frauding the community or running off with their money in anyway shape or form.
Fact: I love you guys, hence why I spend so much time on here and why I am so fast to respond to customers pm's and emails.
Fact: I want to continue doing business on this forum and to assist in any way shape or form any customers that have been defrauded in the past by Scott/Mazsport I will do my best in providing any information needed.
Fact: I myself have been burned by Scott and he owes me money for deposits I have paid him and for products as well which have yet to be received. This is no one elses problem but my own but hopefully this will set a tone of understanding my CURRENT position.
Fact: I have removed quite a few of his products from the website due to various reasons. Mostly because one he cannot manufacture them in a timely fashion and when it comes to following up with customer service he is quite difficult to get him to respond and follow thru with tech support.
My thought process of working with him was good and bad, the logic I had in working with him was because I knew he designed interesting and highly desirable products that the RX-8 community wanted.
Currently I have made it a personal mission to move away from working with him because of his lack of following thru with deadlines and basically not caring about the issues that he was causing with my business name.
I would like to ask Zoom44 if he could reverse his deletion of my threads in the vendor forum after we have cleared the air of any concerns and questions.
I open up the thread to anyone and everyone and welcome their comments and questions they might have.
I am ready to assist in anyway possible and want to know what they want from me as a vendor of this boards.
I wish Scott would come clean and fix his issues with the community but I cannot force him to do that. He will surely read my posts and he is welcome to comment if he pleases.
As I am not banned from the forum I take it their is still hope to restore faith within the community and to finally come clean.
I am a firm believer in actions speak louder than words and with time as in the past with previous incidents I can learn from this mistake and move forward into servicing this community.
Thank you
Brice
04-22-2010, 08:36 PM
#2
Administrator
iTrader: (7)
too little too late Brice.
you helped put more money into the pockets of a guy who blatantly defrauded this community's members out of over $100,000. By doing so, you slapped everyone here in the face.
It would have been one thing to not disclose back then that you were working with Scott but you flat out denied that you did.
While I admire you wanting to come clean, I can't help but question your motives and that you are simply doing this now because things have gotten out of hand and you really have no other choice.
Had this information not surfaced, I imagine we would not be seeing this thread.
It's not just who you did business with, it's how you went about doing business.
selling parts that aren't in stock yet advertising that they were, taking deposits for items that weren't ready in time (MS3 turbo), ridiculous restocking fees for a tuning service, etc
I speak for myself when I say this but I have lost ALL respect and TRUST in you and your business. It is because of your lack of character that I will never again do business with you.
I imagine I'm not alone in this thinking.
you helped put more money into the pockets of a guy who blatantly defrauded this community's members out of over $100,000. By doing so, you slapped everyone here in the face.
It would have been one thing to not disclose back then that you were working with Scott but you flat out denied that you did.
While I admire you wanting to come clean, I can't help but question your motives and that you are simply doing this now because things have gotten out of hand and you really have no other choice.
Had this information not surfaced, I imagine we would not be seeing this thread.
It's not just who you did business with, it's how you went about doing business.
selling parts that aren't in stock yet advertising that they were, taking deposits for items that weren't ready in time (MS3 turbo), ridiculous restocking fees for a tuning service, etc
I speak for myself when I say this but I have lost ALL respect and TRUST in you and your business. It is because of your lack of character that I will never again do business with you.
I imagine I'm not alone in this thinking.
Last edited by Jedi54; 04-22-2010 at 08:49 PM.
04-22-2010, 08:43 PM
#3
too little too late Brice.
you helped put more money into the pockets of a guy who blatantly defrauded this community's members out of over $100,000. By doing so, you slapped everyone here in the face.
It would have been one thing to not disclose back then that you were working with Scott but you flat out denied that you did.
While I admire you wanting to come clean, I can't help but question your motives and that you are simply doing this now because things have gotten out of hand and you really have no other choice.
Had this information not surfaced, I imagine we would not be seeing this thread.
you helped put more money into the pockets of a guy who blatantly defrauded this community's members out of over $100,000. By doing so, you slapped everyone here in the face.
It would have been one thing to not disclose back then that you were working with Scott but you flat out denied that you did.
While I admire you wanting to come clean, I can't help but question your motives and that you are simply doing this now because things have gotten out of hand and you really have no other choice.
Had this information not surfaced, I imagine we would not be seeing this thread.
I actually feel really stupid because it happened to me as well and ruined my business.
Currently I am not paying him anymore money because of the events that transpired on the mazdaspeed forums.
He hasn't been paid for over 3 months.
04-22-2010, 09:00 PM
#5
This was my post from the other thread...Just moving it over here.
Brice has not scammed ANY of you...
If you have problems with Scott, which I know many of you do, then take it up with him. There is no reason to drag Race Roots/Brice into this when he was not the one who scammed you 2 years ago...
Brice has some of the best prices on this board, and has more products to choose from than most other Venders on this board. Not to mention that if he tells you your product will arrive by Friday, chances are it'll be there Thursday.
I have met Brice in person and know there is no way he is trying to scam any of you. He has a family and is just trying to make a living...
Most of the people posting in this thread are just on the BHR bandwagon...For some reason if you like BHR, you have to hate Race Roots... Brice did not work for Mazport, therefore you should not be taking your matters up with him, that is Scott's problems.
Brice has not scammed ANY of you...
If you have problems with Scott, which I know many of you do, then take it up with him. There is no reason to drag Race Roots/Brice into this when he was not the one who scammed you 2 years ago...
Brice has some of the best prices on this board, and has more products to choose from than most other Venders on this board. Not to mention that if he tells you your product will arrive by Friday, chances are it'll be there Thursday.
I have met Brice in person and know there is no way he is trying to scam any of you. He has a family and is just trying to make a living...
Most of the people posting in this thread are just on the BHR bandwagon...For some reason if you like BHR, you have to hate Race Roots... Brice did not work for Mazport, therefore you should not be taking your matters up with him, that is Scott's problems.
04-22-2010, 09:03 PM
#6
This was my post from the other thread...Just moving it over here.
Brice has not scammed ANY of you...
If you have problems with Scott, which I know many of you do, then take it up with him. There is no reason to drag Race Roots/Brice into this when he was not the one who scammed you 2 years ago...
Brice has some of the best prices on this board, and has more products to choose from than most other Venders on this board. Not to mention that if he tells you your product will arrive by Friday, chances are it'll be there Thursday.
I have met Brice in person and know there is no way he is trying to scam any of you. He has a family and is just trying to make a living...
Most of the people posting in this thread are just on the BHR bandwagon...For some reason if you like BHR, you have to hate Race Roots... Brice did not work for Mazport, therefore you should not be taking your matters up with him, that is Scott's problems.
Brice has not scammed ANY of you...
If you have problems with Scott, which I know many of you do, then take it up with him. There is no reason to drag Race Roots/Brice into this when he was not the one who scammed you 2 years ago...
Brice has some of the best prices on this board, and has more products to choose from than most other Venders on this board. Not to mention that if he tells you your product will arrive by Friday, chances are it'll be there Thursday.
I have met Brice in person and know there is no way he is trying to scam any of you. He has a family and is just trying to make a living...
Most of the people posting in this thread are just on the BHR bandwagon...For some reason if you like BHR, you have to hate Race Roots... Brice did not work for Mazport, therefore you should not be taking your matters up with him, that is Scott's problems.
If any of the members of the community need assistance in getting squared away with Scott let me know and I will put you in contact with him.
And please lets keep the thread civil.
04-22-2010, 09:11 PM
#7
While I agree that you should have come clean from the get-go and not flat out denied your continuing involvement with Scott after the Mazsport fiasco.. I also echo the sentiment of the last few posters.
That is... I think you have one of the better prices on these boards and have come through, for me at least, on more then one occasion.
Losing a vendor on these boards is pretty big since we are such a small tight knit community. It's a miracle we have any vendors at all.
Honesty from now and on please.
That is... I think you have one of the better prices on these boards and have come through, for me at least, on more then one occasion.
Losing a vendor on these boards is pretty big since we are such a small tight knit community. It's a miracle we have any vendors at all.
Honesty from now and on please.
04-22-2010, 09:13 PM
#8
Brice ,
way back when you first started up I was one of your first customers and had no problems with that experience . But about the same time it became obvious to me (and many others) that you were working with Scott in some fashion . Despite the fact that he ripped off people on here I would have been quite happy to continue to deal with you as you seemed to be honouring your commitments and I could knew that Scott did actually have some good products to offer . However you continually denied any relationship with him and that greatly concerned me .
Brice : for that reason and that reason alone .......................... YOU'RE FIRED !
way back when you first started up I was one of your first customers and had no problems with that experience . But about the same time it became obvious to me (and many others) that you were working with Scott in some fashion . Despite the fact that he ripped off people on here I would have been quite happy to continue to deal with you as you seemed to be honouring your commitments and I could knew that Scott did actually have some good products to offer . However you continually denied any relationship with him and that greatly concerned me .
Brice : for that reason and that reason alone .......................... YOU'RE FIRED !
04-22-2010, 09:14 PM
#9
While I agree that you should have come clean from the get-go and not flat out denied your continuing involvement with Scott after the Mazsport fiasco.. I also echo the sentiment of the last few posters..
That is, I think you have one of the better prices on these boards and have come through, for me at least, on more then one occasion. Also losing a vendor on these boards is pretty big since we are such a small tight knit community. It's a miracle we have any vendors at all.
Honesty from now and on please.
That is, I think you have one of the better prices on these boards and have come through, for me at least, on more then one occasion. Also losing a vendor on these boards is pretty big since we are such a small tight knit community. It's a miracle we have any vendors at all.
Honesty from now and on please.
I look forward to the future and to continuing servicing the community.
04-22-2010, 09:16 PM
#10
Brice ,
way back when you first started up I was one of your first customers and had no problems with that experience . But about the same time it became obvious to me (and many others) that you were working with Scott in some fashion . Despite the fact that he ripped off people on here I would have been quite happy to continue to deal with you as you seemed to be honouring your commitments and I could knew that Scott did actually have some good products to offer . However you continually denied any relationship with him and that greatly concerned me .
Brice : for that reason and that reason alone .......................... YOU'RE FIRED !
way back when you first started up I was one of your first customers and had no problems with that experience . But about the same time it became obvious to me (and many others) that you were working with Scott in some fashion . Despite the fact that he ripped off people on here I would have been quite happy to continue to deal with you as you seemed to be honouring your commitments and I could knew that Scott did actually have some good products to offer . However you continually denied any relationship with him and that greatly concerned me .
Brice : for that reason and that reason alone .......................... YOU'RE FIRED !
Rotor on!
04-22-2010, 09:17 PM
#11
I am outside the bubble, as for from a consumers standpoint, Brice has been A1 on customer service. Although it is moving that such emotion is put into degrading someone's name, in business sometimes you have to deal with the unwanteds to get the hot products to make your customers the happy face emoticon type.
Do the haterz hate how walmart scamz? RR has a face to put with the name.
I suggest Race Roots to remain transparent and keep an open line and most will see through/past the charade.
Although I don't personally know any of you I have done business...just do what feels right.
Do the haterz hate how walmart scamz? RR has a face to put with the name.
I suggest Race Roots to remain transparent and keep an open line and most will see through/past the charade.
Although I don't personally know any of you I have done business...just do what feels right.
04-22-2010, 09:20 PM
#12
I am outside the bubble, as for from a consumers standpoint, Brice has been A1 on customer service. Although it is moving that such emotion is put into degrading someone's name, in business sometimes you have to deal with the unwanteds to get the hot products to make your customers the happy face emoticon type.
Do the haterz hate how walmart scamz? RR has a face to put with the name.
I suggest Race Roots to remain transparent and keep an open line and most will see through/past the charade.
Although I don't personally know any of you I have done business...just do what feels right.
Do the haterz hate how walmart scamz? RR has a face to put with the name.
I suggest Race Roots to remain transparent and keep an open line and most will see through/past the charade.
Although I don't personally know any of you I have done business...just do what feels right.
Enjoy the Clutch Pedal Bracket let me know if you need anything in the future.
04-22-2010, 09:41 PM
#13
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This was my post from the other thread...Just moving it over here.
Brice has not scammed ANY of you...
If you have problems with Scott, which I know many of you do, then take it up with him. There is no reason to drag Race Roots/Brice into this when he was not the one who scammed you 2 years ago...
Brice has some of the best prices on this board, and has more products to choose from than most other Venders on this board. Not to mention that if he tells you your product will arrive by Friday, chances are it'll be there Thursday.
I have met Brice in person and know there is no way he is trying to scam any of you. He has a family and is just trying to make a living...
Most of the people posting in this thread are just on the BHR bandwagon...For some reason if you like BHR, you have to hate Race Roots... Brice did not work for Mazport, therefore you should not be taking your matters up with him, that is Scott's problems.
Brice has not scammed ANY of you...
If you have problems with Scott, which I know many of you do, then take it up with him. There is no reason to drag Race Roots/Brice into this when he was not the one who scammed you 2 years ago...
Brice has some of the best prices on this board, and has more products to choose from than most other Venders on this board. Not to mention that if he tells you your product will arrive by Friday, chances are it'll be there Thursday.
I have met Brice in person and know there is no way he is trying to scam any of you. He has a family and is just trying to make a living...
Most of the people posting in this thread are just on the BHR bandwagon...For some reason if you like BHR, you have to hate Race Roots... Brice did not work for Mazport, therefore you should not be taking your matters up with him, that is Scott's problems.
Last edited by staticlag; 04-22-2010 at 09:45 PM.
04-22-2010, 09:47 PM
#16
I didn't say BHR has anything to do with Brice. My statement was made because everybody who is on the BHR bandwagon, has a lot of hate against Brice, not because they have personal issues with him, But because everyone else on the BHR bangwagon does. BHR itself is a great company.
04-22-2010, 09:56 PM
#18
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I didn't say BHR has anything to do with Brice. My statement was made because everybody who is on the BHR bandwagon, has a lot of hate against Brice, not because they have personal issues with him, But because everyone else on the BHR bangwagon does. BHR itself is a great company.
04-22-2010, 10:02 PM
#20
For those who may not be aware;
Brice and I have had our disagreements and squabbles in the past. I think my position in those arguments is still righteous and I am sure he thinks his position is, as well. However, over the past several months he and I seem to have found a way to get past all that bullshit. To the point that we had a cordial conversation via PM the other night and discussed personal matters, long before this nonsense blew up. Race Roots stays on their side of the street and BHR stays on ours.
I really prefer we allow Brice to make his apologies and deal with the public in whichever manner he chooses. Part of repentence is that we who are repenting allow ourselves the opportunity to be sincere and to hear how what we have done has hurt other people, and we must LISTEN to what people are saying and empathize with their perspectives. Right now, people feel betrayed, mislead, and decieved. I am sure he will be hearing all of this from those who feel he harmed them.
What he does NOT need is to be lectured by those whom were never the victim of his character defects, whatever those defects may be.
Let's please allow him the opportunity to navigate his way through this ugly and uncomfortable chapter in his life and career without any unnecessary intrusions or simple "mob mentality".
Although I have my own criticisms about many things regarding Brice, and his behavior toward me and my company, those are sentiments he and I shall share in private when HE is ready to hear them.
I suggest evryone else do the same.
Brice and I have had our disagreements and squabbles in the past. I think my position in those arguments is still righteous and I am sure he thinks his position is, as well. However, over the past several months he and I seem to have found a way to get past all that bullshit. To the point that we had a cordial conversation via PM the other night and discussed personal matters, long before this nonsense blew up. Race Roots stays on their side of the street and BHR stays on ours.
I really prefer we allow Brice to make his apologies and deal with the public in whichever manner he chooses. Part of repentence is that we who are repenting allow ourselves the opportunity to be sincere and to hear how what we have done has hurt other people, and we must LISTEN to what people are saying and empathize with their perspectives. Right now, people feel betrayed, mislead, and decieved. I am sure he will be hearing all of this from those who feel he harmed them.
What he does NOT need is to be lectured by those whom were never the victim of his character defects, whatever those defects may be.
Let's please allow him the opportunity to navigate his way through this ugly and uncomfortable chapter in his life and career without any unnecessary intrusions or simple "mob mentality".
Although I have my own criticisms about many things regarding Brice, and his behavior toward me and my company, those are sentiments he and I shall share in private when HE is ready to hear them.
I suggest evryone else do the same.
I plan on moving forward from this mistake and learning from it.
04-22-2010, 11:03 PM
#23
Brice has not scammed ANY of you...
If you have problems with Scott, which I know many of you do, then take it up with him. There is no reason to drag Race Roots/Brice into this when he was not the one who scammed you 2 years ago...
Brice has some of the best prices on this board, and has more products to choose from than most other Venders on this board. Not to mention that if he tells you your product will arrive by Friday, chances are it'll be there Thursday.
I have met Brice in person and know there is no way he is trying to scam any of you. He has a family and is just trying to make a living...
If you have problems with Scott, which I know many of you do, then take it up with him. There is no reason to drag Race Roots/Brice into this when he was not the one who scammed you 2 years ago...
Brice has some of the best prices on this board, and has more products to choose from than most other Venders on this board. Not to mention that if he tells you your product will arrive by Friday, chances are it'll be there Thursday.
I have met Brice in person and know there is no way he is trying to scam any of you. He has a family and is just trying to make a living...
It's apologists like you, topgear8, who make it all possible. You are a facilitator.
Here's what I know - Mazsport closed down to avoid returning money they took from customers for custom parts. Their parts are made to order, so many people prepaid then got NOTHING.
When Bryce opened shop, and was selling Mazsport parts - I warned Bryce I would be posting what I knew. He was not concerned. He also tried to explain away all the Mazsport stuff ... yes, he really bought dozens of clutch brackets for personal use!
Here's the log:
https://img697.imageshack.us/img697/1123/chatlog.gif
Anyway, long story short, I made a thread and I said Scott was behind the products Bryce was pushing. Any products Scott had on hand for Bryce to sell was bought and paid for by those who were defrauded!
Topgear8 was among those who told me to shut up.
In case I need to translate this into english - Bryce is knowingly buying and selling stolen property. The police need to be involved.
04-22-2010, 11:35 PM
#24
From my experience with Brice before RR (fluid) and now currently RR ive had a relatively good experience.
First thing I ordered from him (Fluid) was Koni Yellow shocks. He sent me the wrong ones which was a hassle but we got it straightened out and I got the right ones about 2 weeks later. Heck it was a personal mistake, **** happens.
Second thing I ordered from him was recently. I ordered a brake upgrade which consisted of 2 liters of ATE super blue brake fluid, Racing Brake ET500's and Racing Brake SS brake lines. Shipping was fast! Package got here a day earlier than he had said.
Third thing was like a week after my brake upgrade. I forgot to order a SS clutch line. I promptly received my Agency Power SS clutch line fast as well with no hassles and fast shipping.
There has always been a cloud around Fluid/RR/Brice which I had not really spent enough time reading about. The important thing is the experience I received from him and it was mostly hassle free with fast shipping. I believe he has good quality products that help the RX8. Granted he has had problems but he is coming clean. I have lost some respect for him, but emotions aside he has never cheated me or screwed me over. I have always had good service and communication. Best of luck to RR/Brice, hopefully he can regain peoples respect after some long hard work, but then again sometimes that doesn’t always work out.
As far as if Police need to be invloved that involves the people that were taken advantage of...
First thing I ordered from him (Fluid) was Koni Yellow shocks. He sent me the wrong ones which was a hassle but we got it straightened out and I got the right ones about 2 weeks later. Heck it was a personal mistake, **** happens.
Second thing I ordered from him was recently. I ordered a brake upgrade which consisted of 2 liters of ATE super blue brake fluid, Racing Brake ET500's and Racing Brake SS brake lines. Shipping was fast! Package got here a day earlier than he had said.
Third thing was like a week after my brake upgrade. I forgot to order a SS clutch line. I promptly received my Agency Power SS clutch line fast as well with no hassles and fast shipping.
There has always been a cloud around Fluid/RR/Brice which I had not really spent enough time reading about. The important thing is the experience I received from him and it was mostly hassle free with fast shipping. I believe he has good quality products that help the RX8. Granted he has had problems but he is coming clean. I have lost some respect for him, but emotions aside he has never cheated me or screwed me over. I have always had good service and communication. Best of luck to RR/Brice, hopefully he can regain peoples respect after some long hard work, but then again sometimes that doesn’t always work out.
As far as if Police need to be invloved that involves the people that were taken advantage of...
04-22-2010, 11:38 PM
#25
There has always been a cloud around Fluid/RR/Brice which I had not really spent enough time reading about. The important thing is the experience I received from him and it was mostly hassle free with fast shipping. I believe he has good quality products that help the RX8. Granted he has had problems but he is coming clean. I have lost some respect for him, but emotions aside he has never cheated me or screwed me over. I have always had good service and communication. Best of luck to RR/Brice, hopefully he can regain peoples respect after some long hard work, but then again sometimes that doesn’t always work out.
My last post on the topic.