Cool-Blue-Dad
04-21-2006, 02:33 PM
Here's my situation - Like VectorWolf, I bought some wicked looking Kazera KZ-V 17" rims for my winter tires. They look sharp, good price and served me well all winter. These come with fancy lug nuts which are round with 6 slight grooves in them - not nearly hex at all so you *must* use the provided "installation kit" (which just looks like a strange spark plug socket).
Thursday I had an appointment with the dealer to look at a few items (brake squeal, tail-light water, etc), the dealership is 2 hours away and forecast is 70F. Time to swap to summer tires. So after work I pick up daughter #2 and #3, put daughter #3 to bed and take daughter #2 outside to swap the tires using the jack and lug-wrench in the trunk. My wheel lock and "installation kit" were in the trunk too.
We swapped both wheels on the drivers side - all is well. Then, after getting 4 lugs loose on the front pass wheel the 5th lug is really tight - the lug wrench twisted, then the socket wrenched off at a funny angle. I couldn't believe it - the stupid little socket had peeled open like the foil on a fine wine.
Fortunately, I was able to use it to tighten the 4 loose lugs enough. Then I considered my situation:
17" wheels on the passenger side - no way to get them off.
18" wheels on drivers side - I could take them off, but I couldn't put the 17" wheels on. Regular lugs don't fit in those rims.
Time is 10:00pm - no place to buy these things in Corning, NY.
I gotta be up at 4:00am to drive to Rochester to drop off my car at 7:30am so I can attend a training class at 8:30am.
I tried the 24-hr Wal-Mart anyway - they had plenty of hex lug nuts, lug wrenches and a wonderful selection of jacks, but no custom keys.
Next day - I drive 130 miles to the dealership. The car pulls significantly left under acceleration and significantly right under breaking, but I can control it. No vibration - the lugs on the front tire were tight enough for the trip.
Next problem - Mazda dealership doesn't have any sort of assorted kit of common lug sockets or keys or anything. I trust them to look into it and attend a training class. Class finishes early at 1:30pm so I call the dealer. They say, "hey, we found your lug key in your trunk - it's broken, we can't get the wheels off so we can't do anything." I slowly count to 10 remembering how clearly I explained that problem to them at 7:30am.
Not a lot to go on here - the stupid little socket had no part number, no brand name, no markings of any kind and I'm in a strange city with no NAV in the rental car. I try an Advance Auto Parts I happened to find - they recommend I go to Pep Boys. Folks at Pep Boys are really nice and polite, but explain to me how completely I am screwed. If someone shows up there having lost their "installation kit" or bought used and didn't get one they're SOL. They would tell such a person to drive it home or tow it home, but get it out and come back when they do have a key. However, they also recommended me to nearby customization shop. Custom Shop #1 cheers me up because there is a rice buffet outside and in. They sell me a key which looks right, but proved to be too big (my bad for not carrying one of the 10 lugs I removed with me - they refunded me the $15 later).
I arrive at the dealership to test the too-big key and the dealership thinks they've done something nice - "One of the guys looked up your rims online. You have to call this toll-free number and have them ship you a new installation kit. It'll take a week or two," and they give me the number. Clearly not a solution, but they think they're done.
After I *explain* my point of view the service manager recommends Custom Shop #2 - 15 minutes away (~11 miles) somewhere in the middle of Rochester. The SM knows where it is - "you get back on the 490, take it to the 590, get off on 104, left, right, left, left......" Yeah, in a pigs eye I'll find that - be good service if they set one of their guys, but clearly they're not about to do this, they consider it *my* problem - then it hits me: my car has NAV and wonder-of-wonders, the dealership hasn't managed to disable my car (wise of them to leave it alone all day). So I use my NAV to find Customer Shop #2 and they have perfect key - I bought 2 for $10 each.
Now I get to the dealer, it's 4:30pm, "oh, the techs are all going home now," they tell me. Keep the rental and come back tomorrow. 260 miles round-trip. Nice.
So, my advice to everyone - get a 2nd wheel lock key (there was a thread by another member about 6 months ago along the lines of 'aaaauugh! I broke my wheel lock) and get a 2nd installation kit or lug key for your custom rims (if applicable). Kazara rim owners take special note - your little thin walled socket is just as flimsy as it looks.
Thursday I had an appointment with the dealer to look at a few items (brake squeal, tail-light water, etc), the dealership is 2 hours away and forecast is 70F. Time to swap to summer tires. So after work I pick up daughter #2 and #3, put daughter #3 to bed and take daughter #2 outside to swap the tires using the jack and lug-wrench in the trunk. My wheel lock and "installation kit" were in the trunk too.
We swapped both wheels on the drivers side - all is well. Then, after getting 4 lugs loose on the front pass wheel the 5th lug is really tight - the lug wrench twisted, then the socket wrenched off at a funny angle. I couldn't believe it - the stupid little socket had peeled open like the foil on a fine wine.
Fortunately, I was able to use it to tighten the 4 loose lugs enough. Then I considered my situation:
17" wheels on the passenger side - no way to get them off.
18" wheels on drivers side - I could take them off, but I couldn't put the 17" wheels on. Regular lugs don't fit in those rims.
Time is 10:00pm - no place to buy these things in Corning, NY.
I gotta be up at 4:00am to drive to Rochester to drop off my car at 7:30am so I can attend a training class at 8:30am.
I tried the 24-hr Wal-Mart anyway - they had plenty of hex lug nuts, lug wrenches and a wonderful selection of jacks, but no custom keys.
Next day - I drive 130 miles to the dealership. The car pulls significantly left under acceleration and significantly right under breaking, but I can control it. No vibration - the lugs on the front tire were tight enough for the trip.
Next problem - Mazda dealership doesn't have any sort of assorted kit of common lug sockets or keys or anything. I trust them to look into it and attend a training class. Class finishes early at 1:30pm so I call the dealer. They say, "hey, we found your lug key in your trunk - it's broken, we can't get the wheels off so we can't do anything." I slowly count to 10 remembering how clearly I explained that problem to them at 7:30am.
Not a lot to go on here - the stupid little socket had no part number, no brand name, no markings of any kind and I'm in a strange city with no NAV in the rental car. I try an Advance Auto Parts I happened to find - they recommend I go to Pep Boys. Folks at Pep Boys are really nice and polite, but explain to me how completely I am screwed. If someone shows up there having lost their "installation kit" or bought used and didn't get one they're SOL. They would tell such a person to drive it home or tow it home, but get it out and come back when they do have a key. However, they also recommended me to nearby customization shop. Custom Shop #1 cheers me up because there is a rice buffet outside and in. They sell me a key which looks right, but proved to be too big (my bad for not carrying one of the 10 lugs I removed with me - they refunded me the $15 later).
I arrive at the dealership to test the too-big key and the dealership thinks they've done something nice - "One of the guys looked up your rims online. You have to call this toll-free number and have them ship you a new installation kit. It'll take a week or two," and they give me the number. Clearly not a solution, but they think they're done.
After I *explain* my point of view the service manager recommends Custom Shop #2 - 15 minutes away (~11 miles) somewhere in the middle of Rochester. The SM knows where it is - "you get back on the 490, take it to the 590, get off on 104, left, right, left, left......" Yeah, in a pigs eye I'll find that - be good service if they set one of their guys, but clearly they're not about to do this, they consider it *my* problem - then it hits me: my car has NAV and wonder-of-wonders, the dealership hasn't managed to disable my car (wise of them to leave it alone all day). So I use my NAV to find Customer Shop #2 and they have perfect key - I bought 2 for $10 each.
Now I get to the dealer, it's 4:30pm, "oh, the techs are all going home now," they tell me. Keep the rental and come back tomorrow. 260 miles round-trip. Nice.
So, my advice to everyone - get a 2nd wheel lock key (there was a thread by another member about 6 months ago along the lines of 'aaaauugh! I broke my wheel lock) and get a 2nd installation kit or lug key for your custom rims (if applicable). Kazara rim owners take special note - your little thin walled socket is just as flimsy as it looks.