This is in regards to an INGS +1 Wing I purchased from Brice.

First issue: Arrived 3 to 4 months late

Second issue: The Wing does not fit and I am out of pocket a lot of money

I bring it around to 6 different body shops to install. Two of the body shops would not even attempt to install it, they said the fitment issues are too severe.
The other body shops said that they would attempt to make it work but that they would make the effort if I also painted the rear trunk because while trying to fit it, the trunk will get marked up. Incremental cost to me to do this was $500 -- the best quote I could get.

The fitment issue traces to teh fact that the wing does not fit flat on the trunk, it has a huge bow from the center to the edges, so it rocks left to right and front to back. There is only so much that can be don to shave the underside to try and make it fit. The wing is not thick enough in spots where it needs to be shaved to fix the problem and that is why the body shop gave up after 2 days of trying. They told me, "send it back and get your money back, it's worthless"

Also of note, this fitment problem was further complicated by the fact that the Wing has no means of being bolted to the trunk which means it must be glued, so fitment is key in a situation like that.

The body shop ended up charging me $400 for attempting to install the wing and for painting the trunk. They said that if I got another wing (that fit) quickly, they would paint it as the same time as the trunk and would only charge me an extra $100. So decided to buy a Racing Beat Wing. Had it overnighted for a cost of $175 plus $235 for the Wing

So net of it, I am out $910 on top of the original cost of the INGS +1 Wing ($500 + shipping).

Third Issue: Fluid Sports won't accept the Wing back

So when I told Brice that I would be out $400 to $500 because of unanticipated fitment issues, he gave me a special price on a top of line Racing Brake BBK with 2 piece rotors all around. He offered me an additional $450 discount + shipping. I was satisfied with that, as it covered my losses with fitment. So I told him to put the order through.

However, once it was determined that the Wing would not fit under any scenario. I was devastated. I told Brice and he said he would send some wings he had to someone else to see what they think but that would take a number of days. I spoke to the body shop again and asked them whether they could ever imagine anyone being able to install this wing and they said no. That's when I decided to fly in the RB wing, so it could be painted with the trunk. As noted above, cost me an additional $510 (paint, shipping, wing itself).

I told Brice that the Wing is a write-off and asked him to take it back in order to pay for its replacement. He said, "no, that just isn't going to happen". He said that my discount on the BBK was compensation enough despite the fact that only covered half of my losses. He called me impatient because he said the guy he sent it to, made it fit. So if that's the case, you would think that Brice would be more than happy to take back a wing that works, right? Wrong!!! Read on...

He said, you can cancel your BBK order and I will take the wing back BUT WAIT FOR IT, there will be a re-stocking fee on the BBK order of $475!!!! Thanks Brice, what a great option.

So while Brice speaks about customer service, I can tell you this, he doesn't "walk the walk". His lack of not standing behind his products has cost me $450. Be forewarned if you do business with Brice, don't!!! I know that as of now, I am done with the jerk. Too bad, was thinking seriously about a Hymee SC, no longer! I guess it will have to be Petit or a turbo option, now.

BTW, if you don't believe me about the fitment issue, great, because I have an INGS +1 with your name on it for a great price. Just PM me. Just don't complain after you receive it :)

Very interesting scenario, and sorry for the situation.

I dunno, if no shops want to touch something, and you get a shop to try and get it to fit anyways, you're kinda taking it upon yourself.. I don't see why a company would want to take back an item that was altered to attempt installation, it's a total loss to themselves. Doesn't it state on their site something about no returns if installed or altered?

Sucks to hear, though..

Another thing.. I thought he offered a service to fit it and paint it? Was this not something you wanted him to do? I got him to do it with my CF MS rear, and he wouldn't quit until it was perfect..

Hmm this is messe dup but i think ther could hae been a muc better route that should have been taken by both parties.. IMO
if it doesnt fit dont fuck with it and damage it cause well youll be out of a good chunk of change.. time and patiente is needed if u want your car to look and perform like amillion bucks!

I have always been critical to Fluid (maybe a bit unfairly at some times) because they just seem to sell anything, not really sorting quality from rubbish. But to be honest I don't think you were being treat unfairly here, afterall it's not their fault that the Ings wing suck and you already started using it and such.

Of note, it was not advertised as a REPLICA. Shouldn't I expect more from an authentic piece?

Did I try to make it fit with Brice's knowledge? Yes. Did he warn me that if it doesn't end up working, I am out of pocket? No?

Do you honestly think I was treated fairly? Please explain that one to me....

I told you to wait, I cannot help that someone at a local bodyshop is ripping you off for a $400 fitment price. That is insane, your snap judgment has caused the deal to go south on both parts.

I gave you a HUGE discount on the BBK which was basically the cost of the wing I had sent you.

So therefore I already gave you a refund on the wing...in my point of view. I gave you the option to pay the full price for the BBK and return the wing to me and I wouldn't charge a restocking fee I would just take it back.

WHEN YOU WANT TO CANCEL BOTH ORDERS, I am going to assess a restocking fee on the BBK that is $2k in plus inventory that you have committed to buying to and now want to back track and cancel becasue of the decisions you made.

I of course would not charge a restock fee on the wing because of everything that happened.

When you want to talk bad about a company you may want to release all the KEY information.

As I was willing to take back the wing if you paid the regular price like everyone else for the BBK and add ons.

But no you wanted to take advantage of a good company going out of the way to give you a good price to compensate for the previous issues.

So now please tell me how that is bad customer service?

Seems like we have a customer trying to take advantage of a company for their benefit.

Shitty situation indeed, but I told you to wait and I would have a solution. When you fail to follow instructions and have no patience I cannot accommodate your lack of decision making.

.... I guess it will have to be Petit or a turbo option, now.



By the way I have a USED Pettit SC and a Greddy Turbo Kit if you are interested. :)

Time to go back to real life...I will be back later.

seems to me like fluid tried to work things out in a way you would be happy with.

you got took at the body shop -- a couple times it sounds like from your story. they probably screwed it up to begin with.

you wanted the brakes anyway otherwise you wouldn't have bought them at the discount. just pay full price for those and send the wing back.

it seems more than generous that fluid is willing to take back a damaged wing.

as to the restocking fee on the brakes if you decide to return everything, well, time is money, and you're taking up vital company time and resources. You do after all have 2 thousand dollars worth of product either in your possession or in route to you. Product, mind you, that you don't want to pay for. Fluid should be compensated ... any judge would agree.

And next time before you tell some random guy at a body shop to glue something to your car, make sure it looks okay first.

my comments do not represent the views of fluid motor sports. They just hold all my money while i add parts to my car. I can get all that back, right? LOL.

Well... if a shop said they weren't going to touch it... why didn't you just call Brice or PM him and say that it won't fit.

It was kind of wrong on both sides, but it was leaning towards your end of the deal for jumping the gun.

^+1 send the wing back and pay full retail for the brakes case closed

I told you to wait, I cannot help that someone at a local bodyshop is ripping you off for a $400 fitment price. That is insane, your snap judgment has caused the deal to go south on both parts.

It was not just for fitment as you well know, it's for painting the trunk because the wing is such a piece of garbage.


I gave you a HUGE discount on the BBK which was basically the cost of the wing I had sent you. .

No that covers the INCREMENTAL cost of trying to get it installed. That cost never would have been necessary of you sent a quality product.


So therefore I already gave you a refund on the wing...in my point of view. I gave you the option to pay the full price for the BBK and return the wing to me and I wouldn't charge a restocking fee I would just take it back..

I don't want your brakes at full price. Only reason I ordered them was because of the discount. So you haven't even shipped, the brakes yet and you want to charge me $475 to cancel -- great customer service given the hell you have put me through.


WHEN YOU WANT TO CANCEL BOTH ORDERS, I am going to assess a restocking fee on the BBK that is $2k in plus inventory that you have committed to buying to and now want to back track and cancel becasue of the decisions you made..

No, the decision you made!!!! The BBK deal was for your product screw up costs associated with trying to get it to fit. That was fine when I believed the wing could actually be installed! Why is it that can't seem to comprehend what I'm saying, are you that slow?


When you want to talk bad about a company you may want to release all the KEY information..

I have butt head, read the first post and try and absorb it...


As I was willing to take back the wing if you paid the regular price like everyone else for the BBK and add ons.

But no you wanted to take advantage of a good company going out of the way to give you a good price to compensate for the previous issues..

Look at the facts buddy and quit with your stupid sales spin, your the one that f**king me over, not the other way around...


So now please tell me how that is bad customer service?.

OMG, I can't believe this last statement...


Seems like we have a customer trying to take advantage of a company for their benefit..


You like to repeat yourself don't you? Is it the meds?


Shitty situation indeed, but I told you to wait and I would have a solution. When you fail to follow instructions and have no patience I cannot accommodate your lack of decision making.

Oh yeah, and tell me Brice, what is that solution? I would LOVE to hear it. How do you turn a frog into a princess, I want to know!!!

Too bad you don't offer the same quality of service as BHR. You could learn a few things from them...

Nice "insults"..

Relax on the insults dude. All it does is make you seem less credible and it may get this thread locked.

^ Can't help it, he is insulting with his replies and I am ANGRY

i can understand your frustration. but don't get banned over this.

be calm, and i'm sure you can handle things in a way that you're happy with.

just don't expect fluid to be responsible in any way whatsoever for repainting your trunk.

^ Can't help it, he is insulting with his replies and I am ANGRY

Argue with facts and logic; insults will only hurt your case...If you are having a problem containing your anger, sit back, do something else, and relax, then reply once you are calmed.

Fair enough, thx for helping me cool down guys...

Re-stocking fee on something that has not been shipped yet.. That sucks.

well... If a shop [actually two shops] said they weren't going to touch it... Why didn't you just call brice or pm him and say that it won't fit.
^^^+1

got pictures of this wing? I want to see how big of a piece of caca this thing was.

^ I will borrow my daughters camera and take some with a buddies RX8 who does not have a spoiler. Won't be until the weekend tho...

I'm sorry man, but I'm on Fluid's side on this. The customer isn't always right, you could just send it back as soon as you saw the fitment was shit. And it's fairly well known that often the fitment is crap, replica or not. Seems like the shop didn't have a good solution either. They could have made a plate you put on the back and even out the difference with that and so on. I wouldn't do it, but if they can't solve it they shouldn't even try when they don't have any ideas that sounds like they'd work.

I have butt head, read the first post and try and absorb it...




OMG, I can't believe this last statement...








...


LOL! You made me laugh way too much! Ha, butthead, that's a good one :)

Seriously, calm down, don't be the guy who offended MM. (No offense to you Lance...)

I'm sorry man, but I'm on Fluid's side on this. The customer isn't always right, you could just send it back as soon as you saw the fitment was shit. And it's fairly well known that often the fitment is crap, replica or not. Seems like the shop didn't have a good solution either. They could have made a plate you put on the back and even out the difference with that and so on. I wouldn't do it, but if they can't solve it they shouldn't even try when they don't have any ideas that sounds like they'd work.

Still seems like even if he did return it immediately, he'd have still been hit with the re-stocking fee..besides, why sell crap products? Granted, I have no dog in this fight, (same as all of us that are posting in this thread), but surely if you 'know' a company you're doing business with has crap products, why continue to market their stuff for them when you know their no good or have known to have issues..it's only going to cause problems.. Seems like the proactive thing to do. But, what do I know? :dunno:

If it didn't fit...then it should have been returned...and there should have not been restocking fees for that....

If the wing was altered...and it sounds like it..the buyer is responsible..there should be no return

Sounds like the BBK deal was offered as compensation for the poor fitment...nice deal :)

If the BBK is not shipped there should be no restocking fee...this was a carrot...why should the buyer have to pay for that...

Just my 2 cents ;)

^+1
I think dannobre summed it up nicely.

If it didn't fit...then it should have been returned...and there should have not been restocking fees for that....

If the wing was altered...and it sounds like it..the buyer is responsible..there should be no return

Sounds like the BBK deal was offered as compensation for the poor fitment...nice deal :)

If the BBK is not shipped there should be no restocking fee...this was a carrot...why should the buyer have to pay for that...

Just my 2 cents ;)


I stopped selling this wing, I have sent it to 05rex08 to see what can be done to remedy the situation for installation purposes.

The BBK is on order it is going to be here Monday.

Rasie your hand if you would like to sit on $2k of inventory because a customer changed his mind.

This is indeed crippling to the supplier if no repercussion is there for the customer.

I ordered it from Racing Brake at his request, he purchased and is binded by the terms and agreements when you make a purchase.

This is the case with any retailer, a restocking fee is nothing new to the industry.


Was I the one that messed up your trunk? I fitted the same spoiler to see for myself and did not cause $400 in damages...you might want to be looking at the installation shop who screwed you over and not me I wasn't the one that destroyed the trunk.


As for Scott, your comments are way out of line, I never forced you to buy the BBK and extras. You did so at your own choice you obviously wanted them so my suggestion would be to stick with your purchase. As for the wing you have your options and choices be it as they may the decision is yours.

i agree with FLUID... You should have waited before altering the spoiler. just like everyone else has said. The trunk damage sounds like a garbage bodyshop, they didnt use a protected layer on the trunk while looking at fitment? if it fit that bad, idk why bother with it. lol SUCKS TO BE YOU

We all have bad times with products, nothings perfect. you have to take the extra day to get things straightend out with the dealer. 90% OF THE TIME theyll work with you, Unless your impatient..

Keep up the good work FLUID :)

Come on Brice...

I'm sure if you offer the BBK for the price you sold it to him someone will GRAB it...it is a great kit..I have it on my car. ( or call Warren and see what you can do :) )

Seems like both of you have dug in you heels and refuse to get along..

Better to resolve this than both of you trying to be right ;)

got pictures of this wing? I want to see how big of a piece of shit this thing was.

I kinda want to see it too. This is why you shouldn't try to put a aftermarket wing on ANY car. Just my opinion though. Not a wing fan unless its Buffalo Wild.

Come on Brice...

I'm sure if you offer the BBK for the price you sold it to him someone will GRAB it...it is a great kit..I have it on my car. ( or call Warren and see what you can do :) )

Seems like both of you have dug in you heels and refuse to get along..

Better to resolve this than both of you trying to be right ;)

Voice of reason. Thank you.

In terms of aftermarket parts, the rest of my kit is Mazdaspeed because I wanted to avoid such a fitment problems. I assumed that these were Authentic because nowhere does Brice say REPLICA, so I thought I would be safe. The Racing Beat wing I ordered fit like a glove, perfect. Thank god for that :)

Don't be too happy...I don't think you should get a refund on the wing after you pissed around with it ;)

You guys need to calm down and work this out.....It is clearly not a one sided problem

i can buy anything anywhere and return it no questions asked. why is it that the vendors on this forum dont do the same. im not taking sides but if you run a business then you have to account for returns and refunds without making a big deal

^Maybe because the wing is not in the same condition it was when it was shipped to the customer..

^ That wasn't the issue associated with the return, the re-stocking fee was on the BBK

Its sounds like the problem is with the wing manufacturer, Brice is just a middle man. My experience with Brice has been stellar. Having experience with body components i've had success and horror stories. This is exactly why I wont order kits from Japan. Too much hassel, BTW I think people should use flaming on this forum as a last result. Give vendors a chance to make things right, and if they don't then bring up...( Just advice do with it what you want). Hope everything works out for everyone

I have always been critical to Fluid (maybe a bit unfairly at some times) because they just seem to sell anything, not really sorting quality from rubbish. But to be honest I don't think you were being treat unfairly here, afterall it's not their fault that the Ings wing suck and you already started using it and such.

I kind of like the wide range of products that Brice sells, its also up to the customer to do some research before buying stuff.

I never had any issues with Fluid Motorsports and I will continue buying there.

The thing is and i was on your side rx8thunder before you said you altered the wing.

Why would you alter a wing if you KNEW it wouldn't fit on the car on test fitting? Its like opening something, using it up and then trying to return it in its used up condition. How is Fluid supposed to resell that? If it didn't fit then you should have sent it back (WITH NO RESTOCKING FEE) and that would have been case closed. You expect FLUID to take the hit on the wing just cause it didnt fit? I don't think its his fault it didn't fit i dont think he molded it himself.

guys you really need to curb emotions and get with facts.....the foul language and anacronyms are not going to cut it.......as for this thread i might have some input being a customer service manager.....most people dont understand the wholesale/retail field.....as a consumer you are usually blind to see what goes on in the back world to get you and create all this product

first a wholesaler must create said product if they dont stock it....if they do they hold the vendor (store) to the order of they charge them fee's.....that is why most vendors (stores) must protect themselves from these possible cancellation issues....i work for a very high end table top company and we have very similar policies so i can relate....matter of fact we dont even give cancellations on special orders and if a store refuses the shipment we shut them down....this is a tough economy so every one needs to be careful on all ends

if brice would have acccepted the return of that wing he would have had to eat it.....he cant send that back to the wholesale company because they would keep it and offer no credit at all...i know i wouldnt credit him....so even if it wasnt his fault and its the wholesale company you think he wants to incur that?......if it werent altered he might have been able to fight it but now thats different.....he gave a good alternative on a discount which was smart as a business man because he made another sale from it and "SHOULD" have made the customer happy.....it didnt.....but thats the breaks sometimes because sometimes you get those customers that are just never satisfied......any way those are my 2 cents in this....take them for what they are......

now keep it civil because i will be watching!

.................................................. ................ You expect FLUID to take the hit on the wing just cause it didn't fit? I don't think its his fault it didn't fit i don't think he molded it himself.
A legitimate business has a responsibility to it's customers to insure what they sell will work as advertised. An example is that you purchase a starter from the auto parts store and it does not fit or appear to be the correct one. Comon sense says that you would still have to check the fit and may scratch it trying. How would you feel if they would not take it back? I understand "Let the Buyer Beware" but this is not a garage sale or a swap meet but a business deal that I assume is with a legimate business.

Good job Dannobre :)

A legitimate business has a responsibility to it's customers to insure what they sell will work as advertised. An example is that you purchase a starter from the auto parts store and it does not fit or appear to be the correct one. Comon sense says that you would still have to check the fit and may scratch it trying. How would you feel if they would not take it back? I understand "Let the Buyer Beware" but this is not a garage sale or a swap meet but a business deal that I assume is with a legimate business.

But when the try ruins the product it's not reasonable to expect a return. I don't know 100% for sure that the boxers I buy will fit, but I kinda doubt they'll let me return it after I've tried it.

If you TRY to install it, you should ask the installers what their plan is. If that will cause damage and not sound reasonable, then DON'T DO IT. Send it back. If you try, make sure they finish it with a reasonable look. It's not the same as getting the wrong product.

I kind of like the wide range of products that Brice sells, its also up to the customer to do some research before buying stuff.

I never had any issues with Fluid Motorsports and I will continue buying there.

A lot of the generic rebranded crap many vendors sell without any in-depth knowledge on it is hard to do research on, but n00bs fall for it. I think vendors that want to benefit the community should filter. Look at Flyin Miata...

I believe Fluid wins this one. It is not hard to see if a wing is going to fit or not and you definatly do not need to cause $400 of damage to see that it wont fit. The discount on the BBK was to make up for the wing, not that you got boned by a shitty body shop that you decided to go to after two other shops said they wouldnt touch it. If two doctors said you will die if you jump off a 100ft ledge onto concrete and 1 doctor said you would live, would you try it? I agree with the restocking fee as well. These are not parts that Fluid has on hand. When you order the part, Fluid orders and then ships it to you when they receive it.

Instead of trying to get your money back or return it, why not just take the BBK at the discounted price you got it for and then sell it on this site. If you got a good deal for it, you could easily sell it for fluids normal price and have immediate shipping. As long as you sell it for the amount you paid for it and <= fluids normal price, you make out in the situation. As for the wing, eat it. You tried to put a square peg in a round hole. My question is if you thought Fluid has such crap parts(due to the wing) why would you order something else from them?

fluid didn't make the wing...'nuff said.

Love the way this community takes the time to listen and respond to these kinds of complaints. I really needed to get my anger out into the open so I could get past it. I have.

You see, I knew it would not change anything. I knew that there would be lots of different opinions on this, so it wasn't about being right. You will draw your own conclusions about right and wrong. Instead, this was about me venting my anger and letting other members know that Fluid fell short on customer service, from my perspective.

So the net of it is I feel better and will never do business with Fluid again. So that's that, we can all move on now, I know I have.

Thanks again guys, this really is a great community.

Too bad you don't offer the same quality of service as BHR. You could learn a few things from them...

:lol: Classic. Sorry for your loss man and it sucks a civil issue can go so wrong on both parties thinking. Im sure Brice has his reasons and you have yours. You feel you were wronged but Brice feels you were too impatient. Hope you to get it worked out. I feel that if a company is responsible enough to sell an item confidentlly then they should be responsible for any craftsmanship issue at delivery. That is not the customers fault, it comes back to the seller and their wholesale company. I also feel that once a product is shipped with a defect that item should be returned without further chances of making it work the way it was intended.

I don't know 100% for sure that the boxers I buy will fit, but I kinda doubt they'll let me return it after I've tried it..

But lets hope your boxers are not shipped from another state hoping they fit. And I am pretty sure you get to look at the boxers first before buying them? Two different things here.

why is it always a bhr vs fluid battle?

seriously. both of these groups are good for the community. I don't even see them as rival vendors.

I mean, look at the bhr site and look at fluid's site. BHR has only stuff made in house. It's all up to a certain level of quality -- it's all good stuff. they'll work with you to match stuff for your specific application and so on. They'll tune your car. They care deeply about the 8's performance. Fluid, though he cares deeply about the 8s performance as well, has an assortment of stuff for sale, a smorgisborg, if you will. And he'll probably sell you a nitrous kit, a turbo and a SC for your car if you really wanted it and were ready to pay. Who knows, maybe that combination will work out for you. He's in the sales business, not the machining, advising and tuning business. Advice and tuning costs extra at fluid.

(this is not to say that he'll sell any old junk. He won't. And it sucks, OP, that id didn't fit. And 'm glad you're happy with the rb one.)

But at the same time, I should mention again, you can buy tons of stuff for your 8 at fluid! All of it is usually well priced. He even tries to price match or beat if his price is higher than someone else's. As a general statement, whatever you want performance-wise for your 8, unless it's bhr stuff, fluid can get it to you cheaper than you would have thought. And he always seems to have stuff no one else has.

This brings up something else I think BHR takes issue with. Fluid puts the manufacturer's, often misleading, descriptions on the website next to the products. This is hardly malicious on Fluid's part. He's not trying to trick customers. He's just representing the products PEOPLE ARE WILLING TO BUY as the manufacturers wish them to be represented. This combined with high sales numbers tends to make existing manufacturers happy and new or other manufacturers more inclined to make parts available at lower cost to fluid. Free markets at work. You can't fault it. It's invisible.

Furthermore, Fluid counters any lingering idea that the descriptions next to the products on his website are meant to deceive by coming on here with his project car, telling us what products he's really excited about, and generally just participating in and contributing to the 8 community.

Anyone who believes the HP claims needs to learn how to use the SEARCH button.

end rant.

p.s. I'm probably wrong about everything I've said.

But lets hope your boxers are not shipped from another state hoping they fit. And I am pretty sure you get to look at the boxers first before buying them? Two different things here.

Some of us shop clothes online sometimes ;)

Please see this thread on how the spoiler from Brice fits. Thanks.

http://www.rx8club.com/showthread.php?p=3024392#post3024392

Please see this thread on how the spoiler from Brice fits. Thanks.

http://www.rx8club.com/showthread.php?p=3024392#post3024392

looks like it fits fine.

its not perfect but its far from terrible......

exactly chris. that's a replica for you...a very good replica at that.

Please see this thread on how the spoiler from Brice fits. Thanks.

http://www.rx8club.com/showthread.php?p=3024392#post3024392

How did you secure it with screws? Body shop told me that drilling into fiberglass will likely lead to cracking

self tapping screws.
your body shop is full of crap :)

You should look into that body shop a little more I mean from what they told you and what 05rex8 has done it don't match up. Seems like it fits pretty well and I don't see any modification done to the trunk to have it fit properly. Maybe instead of talking ill of Fluid you should go talk to that body shop and ask them exactly what they did to try to mount that spoiler.

How did you secure it with screws? Body shop told me that drilling into fiberglass will likely lead to cracking

Only if it is really thin - and if you drill some small 1/8 pilot holes you will be fine.

Body shop screwed you man.

honestly i think you are taking your body shops word way to close for gospel......i have had my fair share of good and bad experiences with body shops and for the better part of my rx8 history i hung out at a shop on a regular basis.....i would seek several opinions before doing a job and i would always ask to see thier work on custom parts before comitting....but thats just me

I think he did mention that he had multiple body shops he went to and the cheapest quote he found is what he posted up here. Looks like your surrounded by a bunch of chop shops trying to figure out how deep your pockets are.

he went to shops after the initial shop modified it

No, that is not true, re-read my post and read below...

Yes, I sought the opinions of 6 shops and not a single one said they would tap or drill into the fiberglass, not a single one! They all said that fiberglass cannot withstand that and will crack because of it (maybe not immediately). So with the same advice form 6 body shops, what would you do?

So I was told that the only option was adhesive and the wing was not nearly a good enough fitment for that without a lot of modification. I will show you what I mean tomorrow with some photos. I am meeting a bunch of other 8 owners, some of which are wingless (i can't show on my trunk because it has the perfectly fitting RB wing on it now). I will show the huge gaps that would have to be overcome to stick it to the rear trunk.

My question is this. If it's supposed to be affixed with screws to the trunk, why not put nuts into the wing like other wings? No installation instructions BTW. All Brice said was glue it...

If you look how the stock spoiler is mounted on the decklid, that is how this one is supposed to be secured. Yes if you sit the spoiler on top without bolting it down, it will have gaps..but that's because it is not secure.

As for the body shops saying the fiberglass will crack, they may have just not wanted to take on the job. Not many body shops like to deal with aftermarket stuff...too many things can go wrong and customers aren't happy.

I can't believe what I'm hearing.. he said he went to 6 shops and they all came to the same conclusion. You can't discount that.. It's like getting 6 separate opinions for a medical dx or work to be done on your house.. You go to professionals and all 6 come back with the same result. Just because it worked for you doesn't discount his experience with it now the experience of the 6 shops he visited.

This whole situation could have been avoided if...

* wing came with installation tips

* Wasn't told by Bruce to affix it with glue - served to only reinforce what body shops were telling me

* If wings were test fitted by Brice after he received them form the manufacture, so this issue could have been flagged a long time ago and solutions found - vs after the fact. He had the wings for 4 months!!!!

* Wing came with a *clear* way of having it bolted to the trunk without modifying (which just about everyone on this thread said not to do -- "send it back before modifying" has been the advice)

* If I ignored the body shops and the wing cracked, I would be screwed. Brice would say, you shouldn't have done that. The body shop would have said the same.

i guess this just solidifies the point of buyer beware on replica units

^ I wish I knew it was a replica kit. To my knowledge, there was no mention anywhere on Fluid's site that this was a replica. It was promoted as INGS +1 Wing. So as far as I knew, it was authentic. Maybe I'm gullible but that's no excuse for not having clear and accurate disclosure through your promotional materials. Should be added to my the list above...

Some of us shop clothes online sometimes ;)

LOL. Underwear? I understand what you were saying though. :)

well, you do have a point. if it wasn't advertised as a replica, and he told you to just affix it with glue, that's not so good. You should have test fitted it before you tried anything though. You can't really expect a company to test every product they sell. You can only hope they'll try to make things right when things go wrong. it still sounds like fluid tried to do that with the brakes.

btw, though i'm not certain, i think i remember seeing the wing you bought advertised as a replica. the price would have given it away too.
and some glues would work to secure some wings.

i buy underwear online sometimes. why not? they come in packages. it's not like i get to try them on at a store anyway. not saying i haven't done that though:bootyshak

I can't believe what I'm hearing.. he said he went to 6 shops and they all came to the same conclusion. You can't discount that.. It's like getting 6 separate opinions for a medical dx or work to be done on your house.. You go to professionals and all 6 come back with the same result. Just because it worked for you doesn't discount his experience with it now the experience of the 6 shops he visited.
I never said it did. I am merely showing how this spoiler looks after 5 minutes of installation time. Don't get your panties in a bunch.

If rx8thunder was patient like Brice asked, he could have done this himself and not gone to the body shop to begin with. I had just received the shipment of spoilers not too long ago. But hey, nothing can be done now. I am just trying to help. Maybe I won't next time; it seems certain ones just love to be critical no matter what the situation.

having seen an authentic ings1 wing in person .. 05rex8, the one you show in your thread is farr from perfect.

having seen an authentic ings1 wing in person .. 05rex8, the one you show in your thread is farr from perfect.
yeah no shit. it's a replica. where did i say it was perfect? it fit's tho and it is not useless or worthless or however rx8thunder put it. *sigh*

there has been NO prep work done to this. It took me 5 minutes to get this result. How many different ways do I have to post this?

I don't mean to get all defensive here and I am sorry if I come off as a jerk. That is not my intent. This whole thing is really just frustrating...to everyone involved. Again, I was just test fitting per Brice's request...and honestly I don't see how my results are that terrible. I mean I do body work and painting for a living. Trust me, I've seen some terrible stuff, and this is not terrible.

This is still going on? We get it. The wing is not a good fit. It's a replica. The OP did not know it was a replica. He should have known by how cheap the price was. The seller sent him a deeply discounted brake set. The OP took it and still want the refund for the wing. The seller wants the OP to pay a restocking fee on an item that was never shipped. I call BS on that. Anyone ele want to kick this dead horse again to teach him a lesson? Some of you sound like the people I deal with at work. Complain about something that has nothing to do with them.

Hey Guys, as promised here are a couple of photos to show the excessive rocking, front to back and from side to side.

Wow that's really off...

*sigh*

Hey Guys, as promised here are a couple of photos to show the excessive rocking, front to back and from side to side.

Wow, wtf.

Almost looks warped.

zinggg

The seller wants the OP to pay a restocking fee on an item that was never shipped. I call BS on that.

lets see you buy a 3k dollar BBk for a customer then have them tell you nevermind. See if you dont get upset

Hey Guys, as promised here are a couple of photos to show the excessive rocking, front to back and from side to side.

so you installer figured this out after messing up your trunk?

has anyone heard of wax paper..

and everyone i know lays anything new on the area to be installed as soon as they get it.. it is like xmas. if it were that obvious come on?

sorry.. just stating the obvious..

beers :beer:

why was the wing painted? dont shops normally fit it first?

^ Was delivered to me painted

wow that definitely looks warped

Thats like you handing me a 5 year olds shirt saying "here you go" and me except it without making sure it fits on me first.

lets see you buy a 3k dollar BBk for a customer then have them tell you nevermind. See if you dont get upset

Totally agree to be upset, but restocking fee? To each his own

The pics speak for themselves.

I have had great service from Fluid, but you have to admit, that spoiler is really messed.

This story has many rights and wrongs IMO

First off, it's common sense if you purchase a part, then modify it, said part can't be returned. That's just common sense. The fact the OP was even offered a discount is just a nice gesture on Brice's end.

Going off Phil's example, if you buy a new starter motor at AutoZone, it is said to fit your vehicle, you go home and it doesn't fit. Most people would return it there and be done with it. But lets say you take upon yourself to fix the issue, so you cutoff the mounting tabs and weld on some new ones. It still won't fit so now you want AutoZone to take it back after you butchered it up? No way, that would never happen, and NO ONE would be on your side.

Also, when you goto 2 or 3 different body shops and they refuse to touch it, that's a sign to give up, or do more research on shops. Like 05rex said, some body shops refuse to touch aftermarket stuff, especially fiberglass, and especially replicas.

Third, if the wing was sold as authentic, that's messed up. I doubt it was advertised as authentic, but if it wasn't listed at a replica, that's a no-no, too. Still, the price should be a give away...I know if I was buying ANY aftermarket body part with a cheaper price I would sure as hell ask if it was authentic or not.

The discount on the BBK was a good deal, and obviously the OP wanted it or else he wouldn't have shelled out for it. People say it hadn't shipped yet but you must understand Brice doesn't have a warehouse- you order product, he puts in the order to his wholesaler who ships it to Brice who ships it to you (unless it's drop shipped from the wholesale/manufacture). So he ordered it, it's technically in-route. Canceling an order that big means a restocking fee, albeit a high one but a restocking fee nonetheless.

That being said, that wing is fubar, I would have sent it back immediately before attemping anything on it. It would take a metric shit ton amount of labor to get that wing right, and buy then you could have just bought authentic.

People criticizing 05rex's thread, relax. He posted that help Brice since the dude does body work. He fitted it within 5 minuets....no prep or anything. That is meant to show out-of-the-box fitment, not hours of sanding and finishing.

So really, I think both the customer and the business got screwed, and teh body shop won in this situation.

That wing is messed up. On the website it doesn't say anything about not being authentic and is only $40 cheaper than japanparts.com. I was almost about to order one also. I wonder if the rest of the kit is authentic for $2299.99 :nono:

That wing is messed up. On the website it doesn't say anything about not being authentic and is only $40 cheaper than japanparts.com. I was almost about to order one also. I wonder if the rest of the kit is authentic for $2299.99 :nono:


This wing special is not listed on the site, the items listed in that section of our site are authentic unless otherwise noted.

Jonathan still has those wings and the picture Scott has posted in only fitted, if was mounted and screwed like 05rex08 had done it MAY have been better but then again it is hard to tell what happened at the Body shop and what they did.

This is the first complaint with the INGS wing.

Gotcha, I retract my statement then. I thought he had ordered it from the web.

myriad, you are wrong about much of what you mentioned.
:crazy: :lol: :crazy:

agree 1000%, the OP made all the wrong moves

I told you to wait, I cannot help that someone at a local bodyshop is ripping you off for a $400 fitment price. That is insane, your snap judgment has caused the deal to go south on both parts.

I gave you a HUGE discount on the BBK which was basically the cost of the wing I had sent you.

So therefore I already gave you a refund on the wing...in my point of view. I gave you the option to pay the full price for the BBK and return the wing to me and I wouldn't charge a restocking fee I would just take it back.

WHEN YOU WANT TO CANCEL BOTH ORDERS, I am going to assess a restocking fee on the BBK that is $2k in plus inventory that you have committed to buying to and now want to back track and cancel becasue of the decisions you made.

I of course would not charge a restock fee on the wing because of everything that happened.

When you want to talk bad about a company you may want to release all the KEY information.

As I was willing to take back the wing if you paid the regular price like everyone else for the BBK and add ons.

But no you wanted to take advantage of a good company going out of the way to give you a good price to compensate for the previous issues.

So now please tell me how that is bad customer service?

Seems like we have a customer trying to take advantage of a company for their benefit.

Shitty situation indeed, but I told you to wait and I would have a solution. When you fail to follow instructions and have no patience I cannot accommodate your lack of decision making.

shouldn't have let the shop work on it unless they could guarantee that they can make it fit, especially since 6 other shops said no way.... shouldn't have let them worked on it to begin with....