A Whole Lot Of Dealer Sadness!!!
 

I took my '05 8 to the dealer this morning for two reasons:

1. Reflash to the newest flash level due to a CEL

2. ABS and DSC Lights are on continuously


The dealer told me he reflashed to the newest flash that they received two weeks ago but couldn't tell me what the flash was called or what level it was.

He didn't even look at the ABS/DSC problem because he said they never told him to look at it. Then he told me the Mazda computer system was down for the Easter holiday and he couldn't even diagnose the problem if he wanted to. He said there was a guy there that lost his keys and he couldn't even get him a key because of the system being down til Tuesday for Easter.

He said he would have to mail all the paperwork to me because he didn't know the name of the Flash

I am completely DONE with this dealer. It was the most ridiculous experience I have ever had at any auto repair place in my life. It aslo didn't help that the guy looked and talked like Cutter from the Dukes of Hazzard !!!

haha this guy is a TRUE idiot!

This is truly sad..

The reason you made the appointment iin the first place was the DSC/TCS.

What does Mazda's computer have to do with this? I've been on the system all day and it has been down.

Just curious, how do you tell what flash is on a car? Any way for someone to tell - or does it take the Mazda shop computer just to see which version?

Thanks,
Dennis

I believe his name is Cooter...

Lol

Yeah, and cooter was one helluva a mechanic!!

You need a scanner capable of reading the "mode 9" data on the car.

They seem to be hard to come by.. :(

Time to fire your dealer and go somewhere else!! This chit shocks me!!

Good luck!!

- Irish :cool:

man you aren't in DFW are you?

Complain About Your General Fixups
 

okay, here we go. im gonna drop off my car at the dealership tomorow because of my tranny issues. when i rev to 9k from 3rd and go to 4th it grinds! everytime. and when i shift from 3rd to 5th it grinds badly! and when i down shift to third at 5k from 5th it grinds! thats just one problem. ummmmm my right side tailight is full of water.....my AC and heater doesnt mix!! the sensitivity of the tempreture doesnt work! i cant get cooler or warmer air. its just hot and cold!!! and i have to play witht he knob in order for it to work right! what else.........i need to update my flash i think to the N . my brakes still makes noise. after i got the fix....wow i cant wait to go!!!!!!! ill update tomorow. :mad:

Yea I guess you spell his name Cooter not Cutter. Either way Cooter was a better mechanic and he was better looking that this shmoe at Mazda. I called the sales manager I bought the car from and he basically admitted to me the guy has no idea what he's talking about. He offered me any appointment time I want this week plus a rental. I'm gonna give them one more shot but then I'm outta there. The unfortunate thing is I don't know if the dealer in my home town of York, PA is gonna be much better. When I looked there at buying my 8 they said I could go elsewhere and get a better price but York;s service is better. I asked him if I could get my 8 serviced in York if I bought it from another dealer and he told me flat out " we take better care of those that buy from us! ". So....does that mean I'll get crap service at York if I take it there?

You should flat out get the regional manager on the phone with the dumbstick that told you that...

any update man

that is a mess you got there. updates?

damn, i droped it off monday morning.....they didnt work on it the whole day! i think it is gonna be looked at thuesday =(

I cant stand when they do that

Did you drop this off at Browning? I mean, you should talk to Alex or Robert on this... they'll help ya out. Alex rocks, he helped with my car on his off day... That's rotary love for ya :)

At least I'd hope it's covered under warranty. Too bad it's not a recall issue and you could get a free rental :P

To fix the A/C ask them to put a heat shield wrap around the A/C tube that's against the fire wall. (Usually made by Thermco) Check at PEP boys. Buy it and they should install for free or you can do it. You should already have had the new filter installed in the A/C.

If brakes still squeal, have them use CRC anti brake squeal.

If you have water in your tail light. Stop cleaning the car so much. Ha Ha

If the clutch grinds gears, maybe the bolts need tightening. A few units have become loose.
Easy to do. Remove starter and tighten up. Maybe you brake too hard and the fluid has boiled. Replace the fluid.

How Do I Get The Regional Manager's Phone Number???
 

I'm so pissed I can't even begin to explain it. I just need the number for the York/Lancaster Reginal Manager. How do I go about getting that without talking to another person at the dealerships?

Here is the latest. I am so incredibly pissed right now!

I called the Manager on Monday and told him the line of crap I was fed and that I'd be taking the car to anotehr dealer from now on. He kissed my a$$ and offered me any appointment I want plus a rental. So in it went again on Monday night ( dumb move on my part! ). The looked at it Tuesday and said it needed a " part " for the ABS and that it would take til today to get it. They said it woud be ready by today at 4:00 pm. I got to the dealer at 5:00. This dealership is 30 minutes from my house! I pull in as my 8 is leaving with the tech. I asked them if it was ready and they said the tech was out getting the car to " learn " the new part. They said it was a module or something like that. The tech came back and said the car wouldn't learn the part and they would have to call tech support in the morning!

So I ended up driving back once again in a Mazda 6 hatchback. I am livid !!! Not sure what to do. I'll obviously never go back there for service but now I'm real nervous cause these guys are screwing with my brakes and I swear they have NO CLUE what they are doing. 2 days for an ABS light???? What would you do?

Thanks
Matt

Read here if you want to know what I'm worked up about. The latest BS can be found at the bottom of the thread.

Dealer Sadness

they need to compensate you

They offered to fill up my hatchback! That's about it!

im talking parts/goodies/free service

Oh they are gonna have to do something drastic to get me back in their service department.

let the owner of the dealer know that...just read about my dealer issues here

https://www.rx8club.com/showthread.p...6&page=7&pp=15

What the hell did they do to you that you have $1200 credit for service and parts?

the owner offered it to me to make me happy and still buy cars from them....the 8 was the 3rd car i got from that dealer and they tried to screw me over on the agreement we had made....the numbers were totally different when i went into finance and they tried to tack on an extra year of financing on me.....i took the car home on a friday and went into finance on tuesday.....they also promised me things that they didnt deliver.....on my window sticker there were things on it that werent on the car......they didnt pay off my trade in until almost a month after i signed the contract and had my old financing put a 30 day ding on my credit (which i had them remove)....and now this with the service....although the service thing happened after all my sales and finance woes....i wrote a really nasty yet detailed letter to the owner and called him several times regarding the situation....so he offered me the money to keep going back for at least service until they can regain my faith in them.....but now my faith is going down the drain with my last service fiasco....im thinking on trading in my credit for some MS parts and going to another dealer any way

Sorry to hear about this bad experience, m82492. Please post in the BadMazdaDealerships thread in the GoodGuy/BadGuy forum, as Mazda watches that thread.

Thanks for the heads up Omicron I'll do just that!

ahh........ You can't expect to get the car fixed just like that.

They ordered the part, installed it and the car still had a problem.

This can occur and happens alot.

N Flash. You don't need it per Mazda. 05's have the current flash.

Hey didn't you have an 04 Rx 8 ?

Be patient Obewan.

I have an 05

Please let us know what part they replaced and maybe we can get to the bottom of this..

Sadly some service dept's are still playing catch-up with this CAN protocal..

I wonder if they forgot to inhale the data prior to replacing the part?

bet they did snap- why else would they be driving it to see if it would learn the car or visa versa

whats the update with the gear grinding? i have similiar symptoms.

They haven't looked at it yet. They replaced his A/C.

Looks like he will get a new tranny too!