Parz

I took my car into my dealership to have a few things looked at and to have my oil changed, when I got my car back I found a sticker on my windshield that showed they changed my oil at a 10 minute Pennzoil oil change place....what the fuc% Shouldn't they have put a genuine mazda oil filter on it?

fray

iTrader: (1)

In that case, I'd not go back to that dealership. They obviously don't value/promote the mazda genuine parts.. (I'm not saying that mazda parts are better then others... but when you as a customer go to a mazda dealer, you kind of expect them to use mazda parts!)

crosswound

yea you should i mean they probably didn't even put in the right oil.

jaguargod

Not to mention that you probably paid close to $40 for an oil change that you could have paid about $26 for yourself, and that the dealership probably paid about $20 for. I am going to go check my windshield now. I just had mine done, and if they used a quick lube place, and I am going to call and complain, and tell them that if the quick lube place is good enough, then I am going to cut them out and go straight to the quick lube and save the money myself.

aggietiff28

I checked in at my local quick lube and they said that they keep a couple of OEM Mazda filters in stock just in case one comes in. Prolly the same thing at the one that your car went to.

crossbow

I can't believe you'd take a 30k+ USD car to a quickie lube. Might as well just **** in your gas tank and be done with it.

zoom44

you know you dont have a mazda filter because of this sticker? maybe they have the right filters or maybe the dealer gave it to them. besides the sticker do you have paperwork from the oil change place? something that shows the amount and type of oil used? did you ask the dealership why they did this or why you werent informed? does it really matter if it is a mazda branded filer as long as it is the correct size and does the job equally or better than the original? i wonder at this "shouldnt they use a mazdas filter" attitude since if you havent already you will probably switch to a green air filter or a knn air filter etc..

Parz

No I didn't get any paperwork/told that they went to Pennzoil oil change...I picked up my car and noticed it on the way home. The oil filter doesn't even say mazda on it. Doesn't mazda oil filters have their name on it? It's just a plain black oil filter??

In any case, there shouldn't be a Pennzoil oil change sticker on my car.

zoom44

why do people continue to drive away from their dealerships after service without getting and reading the paperwork? i dont understand this at all. why does the dealership let it happen? they should insist that you sign for the work when you pick up the car. one copy for them one copy for mazda if there is warrenty work done and one copy for you.

have you called the dealership? what did they say?

zoom44

and you really should be more worried about the oil they used, you havent even questioned that in your posts....

Razz1

Exactly!

Mr M

Just to clarify something, Mazda OEM oil filters are higher quality than most aftermarket ones, it is not just a sales pitch! If your engine blows up and you were using an aftermarket filter will they fix your engine? NO! They have nothing to lose so why should they produce top quality filters?

Performance/top of the line aftermarket filters may be a different story though, but then they probably cost the same or even more than OEM.

I wouldn't stand for an aftermarket filter from a dealer...

Go48

Please elaborate.

aggietiff28

My car didn't cost me $30k+ and I DID NOT TAKE IT TO A QUICKIE LUBE. ALL of my oil changes have been done at the dealership, I was just curious as to whether or not the quickie lubes even had the means to change the oil. Some of us are a little bit more curious about how the "non-car enthusiasts" deal with this vehicle cause I know that there are a few other's in town that prolly don't have a clue (like the older snotty red-headed lady who won't wave when we pass each other).

Not to mention...being a girl, it would be a bit tough for me to **** in my gas tank.

RX8-TX

for an oil change those things are like....really difficult to do.... c'mon, give the guys at Jiffy and misc. some credit.

aggietiff28

Thank you!!

Go48

Thanks. I'll do some research and see if I can find the articles.

caribbean_spice_boy_73

ohh my .. Hmmm hey please don't make her do that ... it is just wrong :D ..lol

Rick

LOL I've been using Pennzoil for years in motorcycles (street & dirt),trucks, cars and lawn mowers and I have never had an oil related engine failure. Hell, I'm hoping that my 14 year old mower will die soon so that I will have an excuse to buy a new one.

Go48

Thanks for that input. I Googled "Pennzoil and problems" and found a bunch of information that leads me to conclude that we are hearing the old "urban legend" about certain oils that raises it's ugly head from time-to-time. (I recall hearing the same kind of comments on Quaker State years ago, which, in my experience with using that oil for many years, had no validity.) I found many debunking testimonials that cited the use of Pennzoil in cars with mileages in the mult-hundred thousand miles range.

I have my oil checked out by Blackstone Labs when I change it and will keep my eye on the results to make a judgment on the Pennzoil I now have in my RX-8. Up to this point I have been using Castrol GTX and the test results were within the normal range.

crossbow

Considering the staggering amount of lawsuits against jiffy lube and related quickie lubes...it IS rather hard to do. Just hit up bob's to see how many horror stories exist from the so called quickie lube places.
http://theoildrop.server101.com/cgi/ultimatebb.cgi

Not to mention the fact that they're required by the corp to find other problems with your car when you bring it in. Getting your oil changed at jiffy lube is akin to getting blood work in a back alley.

Jiffy lubes are responsible for so many mazda 3s and mazda 6i failures its hard to count. Dealerships love them. Owner tries to save 10 dollars, dealership gets 5800 USD.

Quick summary of recent issues...

1) Forced wrong sized oil filters on the car.
2) Failure to replace o-rings in cartridge systems.
3) Using wrong sized o-rings to save 25 cents.
4) Shoving a completely incorrect cartridge filter into the housing.
5) Starting the car, moving it, then realizing it has no oil in it.
6) Overfilling the oil.
7) Underfilling the oil.
8) Using the wrong spec oil. (Usually from bulk containers)
9) Using the cheapest availble filter (usually frams with cardboard endcaps)
http://rsx.freewebpage.org/index.htm
10) Forgetting to put the oil filter on entirely.
11) Leaving the oil cap off
12) Forgetting to put the dipstick back in
13) Forgetting to put the drain plug back on
14) Overtorquing the drain plug and stripping the oil pan.
15) Overtorquing and destroying the oil filter gasket, causing an oil leak.

RX8-TX

And dealers NEVER screw up?

Parz

I asked dealership about this and they stated that they get those stickers from Pennzoil for using their oil...so as far as I know I guess they changed it.

momo

PRAZ You dang near insighted a riot on this board, with your post and alll you have to say is "so as far as I know I guess they changed it". ****, so you still don't know who changed your oil. LOL you should be ashamed of yourself buddy.