What are you paying for your RX-8?
Prodigal Wankler
Joined: Nov 2002
Posts: 1,761
Likes: 2
From: Austin, TX
Originally posted by dtech114
That's why some dealers end up being "warranty repair depots" because they force customers to further away dealers to buy the cars and then complain when you bring the car there for warranty service (which is illegal by the way).
That's why some dealers end up being "warranty repair depots" because they force customers to further away dealers to buy the cars and then complain when you bring the car there for warranty service (which is illegal by the way).
Thread Starter
Registered User
Joined: Jan 2003
Posts: 9
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From: Pembroke Pines, FL
Originally posted by eccles
I'm having trouble parsing that sentence - please clarify: are you saying that the practice of taking your car elsewhere for service is illegal, or that complaining about it is illegal? I can't believe that complaining is against the law, but neither can I believe that exercising one's freedom of choice is outlawed. Can you cite legislation for either? Thanks.
I'm having trouble parsing that sentence - please clarify: are you saying that the practice of taking your car elsewhere for service is illegal, or that complaining about it is illegal? I can't believe that complaining is against the law, but neither can I believe that exercising one's freedom of choice is outlawed. Can you cite legislation for either? Thanks.
Let me clarify....I meant that I have heard and have seen first hand some dealer service department personnel (including a manager) actually ask if the car being serviced was purchased there, kinda like saying "you didn't buy it here yet you want it serviced here???". I'm sure any manufacturer would have something to say about a dealer doing that to a customer, but it does happen.
It happens moreso with dealers that try and gouge customers and then get po'd because the customer bought the car at a different dealer and then brought it there to be serviced under warranty out of convenience.
8 the HARD way.
Joined: Feb 2003
Posts: 1,001
Likes: 0
From: San Antonio
For those who care..
Here's what Mazda replied in regards to the crazy dealer stunt I experienced (PS, names have been changed to protect the innocent)..
Oh wells, some good that did. 
At least I found out order deadlines.. ooh kinda late in the game though..
Dear RX-Nut,
I appreciate the opportunity to respond to you.
Regarding your e-mail, I have personally called Cutter Mazda and reviewed your questions with Cxx Lxx (Sales Manager) and
Pxx Bxx (Internet Manager). In order to explain their reply, I would like to give you a little background on the RX-8 Pre-Sell program.
Please understand that only certain Mazda dealerships have RX-8
allocation, which means that they have been given a certain number of
vehicles to sell for the pre-sell period. Each dealership then only has
three specific dates to place orders for vehicles (January 15th,
February 8th, and March 7th). Please keep in mind that because each
Mazda dealership is an independently owned and operated business, Mazda
cannot dictate pricing.
Cutter Mazda has already ordered all of their allocation for the RX-8
Pre-Sell period, thus they cannot place a build-to-order RX-8 for you.
They have advised me that they have not placed a vehicle order for you.
If possible, please forward me a copy of the e-mail you are
referencing, if you would like it researched further. At this point, I
see there are two options available to you:
-Choose to purchase one of the remaining pre-configured RX-8's from
Cutter Mazda.
-Work with another Mazda dealership that has been given RX-8 allocation
You may also locate your nearest Mazda dealerships online at:
www.mazdausa.com/dealers/default.asp.
I am truly sorry that I cannot do anything at this point besides
provide background information as insight to the program. Please let me
know if I can help in another way.
I appreciate the opportunity to respond to you.
Regarding your e-mail, I have personally called Cutter Mazda and reviewed your questions with Cxx Lxx (Sales Manager) and
Pxx Bxx (Internet Manager). In order to explain their reply, I would like to give you a little background on the RX-8 Pre-Sell program.
Please understand that only certain Mazda dealerships have RX-8
allocation, which means that they have been given a certain number of
vehicles to sell for the pre-sell period. Each dealership then only has
three specific dates to place orders for vehicles (January 15th,
February 8th, and March 7th). Please keep in mind that because each
Mazda dealership is an independently owned and operated business, Mazda
cannot dictate pricing.
Cutter Mazda has already ordered all of their allocation for the RX-8
Pre-Sell period, thus they cannot place a build-to-order RX-8 for you.
They have advised me that they have not placed a vehicle order for you.
If possible, please forward me a copy of the e-mail you are
referencing, if you would like it researched further. At this point, I
see there are two options available to you:
-Choose to purchase one of the remaining pre-configured RX-8's from
Cutter Mazda.
-Work with another Mazda dealership that has been given RX-8 allocation
You may also locate your nearest Mazda dealerships online at:
www.mazdausa.com/dealers/default.asp.
I am truly sorry that I cannot do anything at this point besides
provide background information as insight to the program. Please let me
know if I can help in another way.
At least I found out order deadlines.. ooh kinda late in the game though..
Thread Starter
Registered User
Joined: Jan 2003
Posts: 9
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From: Pembroke Pines, FL
Go with option number two. Have your order submitted to another dealer and go from there. There should hopefully still be another dealer with available order allocations.
P.S. Notice how they said that they can't dictate pricing. They can certainly "influence" it though, just not publically!...
P.S. Notice how they said that they can't dictate pricing. They can certainly "influence" it though, just not publically!...
Last edited by dtech114; Feb 28, 2003 at 04:46 PM.
8 the HARD way.
Joined: Feb 2003
Posts: 1,001
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From: San Antonio
Yup, unfortunately.. I'm hoping to luck out (as it seems) on Hawaii's 2 remaining dealers.. 
If they turn out to be $ grubbing #@$%s as well, I will boycott those dealers forever and will spread the word to all those who oppose me!
If they turn out to be $ grubbing #@$%s as well, I will boycott those dealers forever and will spread the word to all those who oppose me!
Registered
Joined: Jun 2002
Posts: 178
Likes: 0
From: DFW, Texas
"Cutter Mazda has already ordered all of their allocation for the RX-8
Pre-Sell period, thus they cannot place a build-to-order RX-8 for you. "
If I am reading this email correctly, Cutter has ordered all they can for Jan, Feb and March. The RX8 must be selling a lot better than expected. It also looks like it is going to be harder and harder for anyone to pre order soon.
Pre-Sell period, thus they cannot place a build-to-order RX-8 for you. "
If I am reading this email correctly, Cutter has ordered all they can for Jan, Feb and March. The RX8 must be selling a lot better than expected. It also looks like it is going to be harder and harder for anyone to pre order soon.
Prodigal Wankler
Joined: Nov 2002
Posts: 1,761
Likes: 2
From: Austin, TX
Originally posted by dtech114
I meant that I have heard and have seen first hand some dealer service department personnel (including a manager) actually ask if the car being serviced was purchased there, kinda like saying "you didn't buy it here yet you want it serviced here???".
I meant that I have heard and have seen first hand some dealer service department personnel (including a manager) actually ask if the car being serviced was purchased there, kinda like saying "you didn't buy it here yet you want it serviced here???".
If a service guy moaned to me about something like that, I'd simply tell him the truth - that his New Car people lost my business because they tried to screw me / gave me attitude / whatever. And with a continued attitude like that, they're likely to lose any and all repeat business from me.
Customer service should always be Job One in the motor trade. Dealers work on pretty slim margins, and word of mouth is the best and cheapest advertizing they can "buy."
As an example, we bought our first Mazda from Mazda South here in Austin several years ago, and we've always felt welcome and "part of the family" there. We've subsequently moved to another part of town, and our new home is within a quarter-mile of another Mazda dealership. It would be much more convenient for us to patronize the folks down the road, but we continue to go back across town to Mazda South whenever we need service or a new Mazda. The RX-8 will be our fifth purchase from them; their attitude and customer service has won them four purchases and many services that would otherwise have gone to the dealership on our doorstep, and countless verbal recommendations from us to our friends.
Registered User
Joined: Feb 2003
Posts: 78
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From: atlanta, ga
Dealers don't have to have the car pre-sold in order to pre-order one. We've already Pre-ordered 18, but only 6 are already sold. The others we ordered based on information obtained from some of the polls located on this forum.
8 the HARD way.
Joined: Feb 2003
Posts: 1,001
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From: San Antonio
You would think so.. but nope, they ordered all their allotment, but the cars belong to no customers. They ordered them all just to have them in. Only 2 actual RX-8s out of all their orders belong to real live breathing customers.
Go figure..
Go figure..
Prodigal Wankler
Joined: Nov 2002
Posts: 1,761
Likes: 2
From: Austin, TX
Originally posted by brownchiro
If I am reading this email correctly, Cutter has ordered all they can for Jan, Feb and March. The RX8 must be selling a lot better than expected. It also looks like it is going to be harder and harder for anyone to pre order soon.
If I am reading this email correctly, Cutter has ordered all they can for Jan, Feb and March. The RX8 must be selling a lot better than expected. It also looks like it is going to be harder and harder for anyone to pre order soon.
My dealer had orders for all but one of his first allocation. Since I was undecided whether I want the blue or the yellow, he used his last remaining allocation to order a yellow twin of my per-ordered blue sport package, so that I can have my choice of colors when they arrive. Did I mention that I love Mazda South? :D
Registered User
Joined: Feb 2003
Posts: 78
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From: atlanta, ga
Originally posted by RX-Nut
Ah! So you're a dealer or salesman? So what is your take on my trials and tribulations?
Ah! So you're a dealer or salesman? So what is your take on my trials and tribulations?
8 the HARD way.
Joined: Feb 2003
Posts: 1,001
Likes: 0
From: San Antonio
Yup, that's what I'm going to do this weekend. I will visit the next two dealers and try my luck there. I too, hope they're not grubby as Cutter was.
I'll keep you folks posted..
Thanks for all your input!
I'll keep you folks posted..
Thanks for all your input!
Registered User
Joined: Jan 2003
Posts: 18
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From: Milpitas
wow, where to begin. . .
Well first off I'm getting mine@msrp (31,100) . . .
Secondly, it's weird that you (rx-nut) mention that Cutter already sold it's Jan/Feb/Mar presale allotment. Here at Magnussens' Fremont Mazda, Joe Huang (Internet/Fleet Sales) is trying to slow down the process in fear that he might get to many RX8's than he know what to do with. I guess they're not selling as well as everyone expected on this side of the bay.
Well first off I'm getting mine@msrp (31,100) . . .
Secondly, it's weird that you (rx-nut) mention that Cutter already sold it's Jan/Feb/Mar presale allotment. Here at Magnussens' Fremont Mazda, Joe Huang (Internet/Fleet Sales) is trying to slow down the process in fear that he might get to many RX8's than he know what to do with. I guess they're not selling as well as everyone expected on this side of the bay.
Registered User
Joined: Mar 2003
Posts: 10
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From: San Diego, CA
Originally posted by RotaryFan
Zoom44
Ford Recognition Program member is equivalent to being a Ford employee and my employer participates in it, but not every year (Fortunately, this year we're members.)
On my order sheet, they already put my plan number and the salesman said that I was extremely lucky to get this car under that program...at invoice.
Late
Zoom44
Ford Recognition Program member is equivalent to being a Ford employee and my employer participates in it, but not every year (Fortunately, this year we're members.)
On my order sheet, they already put my plan number and the salesman said that I was extremely lucky to get this car under that program...at invoice.
Late
My company also participates in the Ford Partners Program. However, under both the X ans S plan on thier website, it says that mazda rx-8 and Jaguars are not eligible for the discount. Any new info on the subject will be appreciated.
Prodigal Wankler
Joined: Nov 2002
Posts: 1,761
Likes: 2
From: Austin, TX
Originally posted by Zin
My company also participates in the Ford Partners Program. However, under both the X ans S plan on thier website, it says that mazda rx-8 and Jaguars are not eligible for the discount. Any new info on the subject will be appreciated.
My company also participates in the Ford Partners Program. However, under both the X ans S plan on thier website, it says that mazda rx-8 and Jaguars are not eligible for the discount. Any new info on the subject will be appreciated.
8 the HARD way.
Joined: Feb 2003
Posts: 1,001
Likes: 0
From: San Antonio
Here's a rehash of my post in another topic....
I got three dealers to work with cuz that's all there is in the Aloha State.
On a plain Touring Model, no nav..
Dealer 1) $33,600
Dealer 2) $39,995
Dealer 3) We can't give you a price, it's too early.
What a rip.
If any of you lucky folks know of a dealer I could call and have it drop shipped to Hawaii, I would love to hear it. I doubt a dealer would want to go thru so much trouble just to sell lil' ol' me a car at MSRP. Seeing as I dont have much time either..
Oh wells, looks like I may not be getting the car after all.
I got three dealers to work with cuz that's all there is in the Aloha State.
On a plain Touring Model, no nav..
Dealer 1) $33,600
Dealer 2) $39,995
Dealer 3) We can't give you a price, it's too early.
What a rip.
If any of you lucky folks know of a dealer I could call and have it drop shipped to Hawaii, I would love to hear it. I doubt a dealer would want to go thru so much trouble just to sell lil' ol' me a car at MSRP. Seeing as I dont have much time either..
Oh wells, looks like I may not be getting the car after all.
Registered User
Joined: Feb 2003
Posts: 581
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From: Long Island
I talked to the Internet Sales manager, who contacted me the day after I submitted my order from the email that Mazda sent out. He is selling me the 6MT Red RX-8 fully loaded (except for the Nav system) for $31,000, with my $500 deposit. He has heard of other Mazda dealers in the area marking them up, but his mentality has selling cars by volume, which he preferred.
Registered User
Joined: Feb 2003
Posts: 39
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From: NEW YORK
Do you guys think this is good for an auto w/gt package
"i can sell it to you for $29,525 plus tax please advise asap so we can get your order in
ken dickson
manhattan mazda"
Yeah I know I'm a wuss for gettin an auto.
"i can sell it to you for $29,525 plus tax please advise asap so we can get your order in
ken dickson
manhattan mazda"
Yeah I know I'm a wuss for gettin an auto.