Raptor75

Ever wonder why so many people on this list complain about their experience with Mazda. See the links below.


2005 Sales Satisfaction Ratings

Customer Retention Ratings

Customer Service Ratings

I brought up these on another tread but I feel they deserve there own thread. My favorite is the Customer Retention Ratings. Only one other car car manufacturer still in business is rated worst......Isuzu.

I really hope Mazda takes a serious look at these numbers because they mirror a lot of peoples experience with Mazda.

I love my car but really hate the way Mazda treats me and my problems!

zoom44

oh they have taken a serious look at those numbers. they saw them a few weeks ago it seems. ill have something more about this in a few days.

zoom44

funny the sales satisfaction score is above subaru and nissan

Mortal Moxie

This is my 3rd Mazda in a row.

MX-6
3
RX8

I've loved them all and generally have not had any issues with Mazda, MAC, Their service departments, or salesmen.

Perhaps I should speak up and help balance out the "voice of the customer".

I still think though, and always have, thats its mostly the upset people that vote. They're looking to voice their anger and vent a frustration. I never vote or give a rating to someone or something when all is well. I just don't.

But maybe I should start doing that.

Mazda is doing well right now. Selling alot of cars, and most mags and other publications seem to be giving their cars all really good ratings!

Looks like they need to step it up in a few areas though.

zoom44

well it still means that more upset mazda owners voted than the upset owners of rival brand. which is not good

saturn

Initial Quality Ratings aren't any better: http://www.cars.com/go/advice/Story....vice&aff=projo.

BlueEyes

I was at the Mazda dealer, looking at the 8 again. Perpetually looking at the 8. The dealer told me the GS package (canadian thing) has less power than the GT package. I said no, you're misinformed. He said no, he'll go get the sales brochure and prove it. I was like, "dude, you dare argue with blueeyes about this". He dared. He got the brochure and obviously I was right. Didn't even apologize. I said not to worry, I forgive him, he only sells them for a living, why should he know about them. Then he got pissy and stopped helping me. haha. good times. Receptionist was cracking up.

saturn

How ironic that those of us who have jobs that allow us to be on here all day necessarily don't work for Mazda. This forum needs to be required reading for those salesmen n00bs.

Raptor75

Sales scores are a wired beast, the better a car sells the worst the sellers can act. Honda and Toyota dealers use to be notorious for this. I believe in recent times manufactures are trying to address this.

zoom44

swear i am going to go sell mazda's just so that people who come to where ever i work can say they had a well informed decent salesman

Raptor75

I hope your right because Mazda's actions in the field are the evidence for these numbers. You can't treat the customer base like crap and expect good ratings.

I'll look forward to what you have to post. I just hope it is the termination notice of those at Mazda that set these poor policies in the first place.

RENESIS_NEENJA

Seriously, you are my hero.
That's awesome!

zoom44

no its definetly not good news raptor

BlueEyes

Ironic indeed sir. If not reading the forum, at the very least read the brochure. Don't have to memorize it, but at least get some of the basic info right, like say, all 6 speed models have the same power.

Nubo

Given Hyundai's tremendous growth, their retention rating is pretty impressive also!

spork

Yep, like I've been saying in other threads; they've pretty much lost themselves a customer in me. And my older brother was looking for a family sedan and I was initially pushing for him to look at the Mazda 6. Now I'm telling him that he better put that much lower on the list after the treatment I've gotten from Mazda dealers.

And the really bad part is I really like the cars but I can't recommend them at all to anyone anymore. After my lease is up, I'll probably send Mazda North America some complaints. :D

MTLbroker

Yeah..... my Mazda suck all the way as I drove 1-1/2 hrs to the golf course on a twisty road yesterday.
It sucked all the way back during 1-1/2 hr drive back on the same road from the golf course.

I can't get this stupid grin off my face as I ponder about how the 8 sucked hard.

BlueEyes

Did you even read the thread? here's a hint: the issue is not with the cars.

zoom44

Mazda North American Operations
P.O. Box 19734
Irvine, CA 92623-9734
ATTN: Jim O'Sullivan

HCTR154

Concerning Hyundai, I test drove a Sonota recently, and as far as 4 door sedans go, it's hard to beat!

Winfree

It was my Service Manager rather than a sales rep that sold me on the 8! He was driving one and I figured the guy who know repairs is going to drive something good - if it was junk he would know it from the inside out...

It was a dealer sales rep that almost lost the sale! I was waiting for a number of reasons, but was on the interested list. A salesman called and said he could make me a really good deal on a used 8 - So I went to check it out - the car was a beauty - but the poor salesman didn't know how to turn off the navigator which kept telling us where to go in a bratty japanese voice, while I tried to solve the mysteries of the clutch which did not match my sweet little 323's clutch pattern but was like that of a really evil Ford truck.... I began to understand why this particular car was back on the market with so few miles (and yes it was silver!), A different salesman, who was just a kid, sold me my Blue 8. He turned out to be a rotar head and was willing to put up with insanity, like hiding the car, after I bought it until Mom's birthday and then making the delivery himself. His name is Ben and yes he will sell you upgrade packages and all sorts of extra toys if you let him - but he will be so nice about it you will be trying to figure out how to afford more.
Yup, service and dealership can make or break a company - but good products win out
Which is why Ford got into trouble and Oldsmobile hurt so bad - if you kill off your customers, you kill your business...
I checked out the lemon returns - and User Reviews for a number of different cars on Google - and the worst postings I could find were usually here!

Crazy Rx-8 Driver

HAHAHA! that was hilarious.

sakura968

To contrast:

I look very young for my age, always have. When I was 23 and in college, I tried to buy a Civic but all of the Honda dealers never treated me seriously and did not work at all to find me affordable financing. Went to the Mazda dealership to look at the Protoge and you would have thought I walked in with bundles of cash under my arms about to buy a Millenium. Good service and MAC financed me for a lower than average rate.

Last year I tried buying an Audi S4, certified used, at an Audi dealer and I got worse treatment than at the Honda dealers seven years earlier. Walked into the Mazda dealer to look at an 8 and they asked how much down and how much did I want to pay per month and they made it happen. My service experience has been great at both Mazda dealerships.

Aseras

that's about the worst way to buy a car....

glad it worked out for you though..

fwiw I think the product is great for the most part.. there's a few thing that could be fixed or even lived with IF the dealerships and service dept were actually capable of doing so. as it is right now I have to go WAY out of my way and waste huge amounts of time and energy to get decent service. the last time I had to call someone inside of mazda and shove it up the corporate ladder just to get my local stealership to even look at my car... while it was still under warranty. asking a customer to pay for "diagnostics" to get warranty work done is absurd. I really feel for the average consumer who doesn't have someone on the inside of mazda to help them.

Raptor75

I think there can be no doubt that there are some dealers out there that do care and take care of the customer base. The fact that "Otherside" is on this form is very encouraging, if he was in my area I would go to him for this reason alone.

Unfortunetaly, as evident by these survey results, they do a poor job overall and a larger percentage of Mazda users have a poor enough experience that they abandon the Make in larger numbers then just about every other manufacture. This board is littered with people complaining of problems when dealing with Mazda for service.

Hyundai has pulled up in the rankings because they sell a good product for the money and stand behind it, I remember reading an article on how they had a trouble with engines in a certain model and bent over backwards to replace them, no hassles, even out of warranty was covered. Hell, when we have a bad rotary engine you have to jump through hoops just to get Mazda to fess up to the problem then there is the up hill climb to get them to do anything about it. Completely unacceptable.

If Mazda wants to keep us as customers they need to take care of us and our cars. I just don't understand their logic.