shawrf1

Had the airbag & dampener recalls serviced today, as well as the M-flash and low oil level light TSB; FWIW, both the service writer as well as the tech separately referred to the M-flash as a recall.

NEWireless

I was told that the dealer is responsible for the recall notofication.

I never received any notice for the recalls. If not for this forum I would still not know.

Racer X-8

MNAO sent my two recall notifications. They also must release press reports to the media. I'm sure that the dealers are supposed to ensure that all cars serviced have had all recall work done before they are released from their property, or at least, that the customer is aware of any recalls that have not yet been performed on their vehicle.

I'm tellin ya, make sure MNAO has you properly entered into their database! It took several rounds of emailing rx8orders, calling the dealership (who is responsible for doing the data entry) and finally, rx8orders getting the area rep involved, before I myself was entered into the MNAO database properly. Dealership desk jockies have certain degrees of ineptitude and empathy, which are typically inversely proportional.

texlaw

I did receive a mailing on the 2 recalls. I got the L Flash done at the dealer when I had some other work done. When I mentioned the M flash, the dealer acted like I had to receive a letter from Mazda to get it. I'm pretty sure I can convince him that my car is suffering from the deficiencies which warrant the M flash but I wish they would just provide us with the latest and greatest without the hassle factor.

I'm so glad I know about this forum.

zoom44

"sloothing"? did you mean "sleuthing" as in detective work? what did you do to find that? obviously you didn't read the posts i linked to in my previous post or even really read that post. if you had you would have seen that on 6/2 i posted a word version of that document early in the day . the bulletin in pdf (which i also linked to in my previous post in this thread) also was posted on the the same day on the tsb page and the tsb thread in technical. i spent the alot of time in june trying to educate people about it. if you had taken the time to understand what has been posted about it since that day you would know that it is not just a TSB . a TSB is a bulletin that is intended to help technicians identify the source of recurring problems and find the fix quickly if they have a car with matching symptoms. an MSP, along with SSP and Recalls are madatory repairs driven by VIN. when you go for service and they input your VIN they are directed to do the repairs covered by the program regardless of whether you currently have symptoms or not. MSPs and SSPs are mazda programs and are mandated by Mazda. Recalls are repairs mandated by the government. i really thought you were up on all of this after your flash thread/article your lack of understanding here is almost as bad bad as the dealers who 2-3 months ago were refusing to do the flash from the updated original tsb and now after all the complaints on this forum and Mazda releasing MSP04 they act like they are coming to our rescue "Oh look what we did for you isn't our service dept great? we did some slothing and found you needed a pcm flash!". what's even worse though is apparently there are some service people who are just now getting around to reading a 2 month old Bulletin that directs them to do repairs ON DEALER INVENTORY!!! how many have been sold off the lots i wonder without have the work done?

moatz

I wouldn't go overboard, about it being a recall or not. Personally, I think the dealer can make that decision, as this is not a safety recall.

Mazda dealers in the Uk were given the TSB, and flash update. Then some starting phoning their customers, to get it updated. Some updated the car when requested or the next time it was seen and some just couldn't be bothered reading the TSBs and didn't know anything about it.

It seems like dealers are the same the world over.

zoom44

no they can't. that is the point of the MSP. it takes the decision out of their hands completely.

amen to that! i have seen enough complaints the world over on this forum to believe it!

jtimbck2

Correct. A car manufacturer can do a recall for anything they want; but in general, they only do it when it's a safety issue mandated by the federal government. Other repairs are generally done as TSBs (Technical Service Bulletins).

Recalls and TSBs are issued by the manufacturer (in this case Mazda of North America), not by the individual dealers.