DTECH-RX

Just wondering, because I haven't.

Renesis08

Negative!

LTAGFERN

The e-mail stating "the factory has accepted your order"? I'm in the 3rd pre-order group (ordered at the dealership 03/04) and received my 'acceptance' e-mail from Mazda 03/19.

I haven't received ANY information from either Mazda or dealership since that mid-March post.

jonalan

Lucky you! If you received this email from Mazda on 3/19, then you are apparently in the 2nd allocation. Your dealer must have had an open allocation.

Downside is, you probably aren't in the actual "pre-order" category. You'll still get your car, just don't expect the "free gifts" associated with the Pre-Order campaign. You can read more about this in other threads in this forum.

zoom44

well if he actually got an acceptance email then he is an actual pre-order. how he got into second allocation instead of third is a mystery. perhaps they extended the dates or they sent some third allo. emails with the second allo. ones.

DTECH-RX

I just spoke with my sales guy about my concerns and he said he will be calling me back within the next hour or two with any and all updates and to verify that my e-mail address was indeed on my pre-order (especially since I submitted my order through the online RX-8 website before I visited the dealer to leave my deposit and they had all my information already). He mentioned that they have a new manager who requested review of all the RX-8 orders so he can apparently make sure they are being taken care of correctly. All I can say is they better not have screwed up my pre-order, especially since this is going to be the second Mazda in a year I am buying from them (bought my wife an MPV last August).

I do have an e-mail from RX-8 orders saying that I am in their database of orders, so lets see what he says. I'll keep everyone posted.

RotorBoy

Jonalan.....

I was not aware that ANY emails went out stating what the one on 3/19 said prior to 3/19. I have searched the forum and found no thread similar to the one started after the 3/19 emails went out. I ordered on Jan 11 and my order was submitted on Monday 1/13 which would place me in the first preorder group. That being said I got the 3/19 email. What I am saying in effect is that I didn't know that the 3/19 emails were supposed to be the second group/batch of orders. When was this confirmed?

Hope that makes sense....

DTECH-RX

My little warning flag had gone up when he mentioned that "a new manager had come in to take responsibility for all the RX-8 orders to make sure they are done properly", and I guess my concerns were well founded.

Here's what my sales guy just told me. They have an order for "my" car, but apparently neither my name nor my e-mail address is on it "for some strange reason". No how could this be the case if my pre-order was submitted to them ONLINE and when I went in to leave my deposit he wrote down my contact information on the buyers order and such? Apparently the person that entered "my pre-order" didn't enter these when they entered "my pre-order". This sounds a bit suspicious to me. How can they process a pre-order without a name? This also makes me wonder how rx8orders could have verified that I was in their database if my name and e-mail address were not even on the "pre-order"??? They may have been able to see that Marlin Mazda submitted an order for a blue 6MT with Sport Package, but not that I was on it. I'm still trying to figure out what the hell is going on???

I "verified" with him over the phone that it is a blue 6MT with Sport Package ONLY as I had requested. I also stressed the fact that I wanted to make absolutely sure that it is a pre-order and NOT a regular allocation vehicle because of the pre-order "perks", to which he said it was indeed a pre-order. Anyway, he said that they were going to straighten everything out and give me a call back on Monday.



ARRGHHH!!! Why are so many Mazda dealers having issues pre-ordering a car when the process is supposedly straight forward, especially with an online submission directly through the Mazda site???

All I can say is let's see how Monday goes. I mean it's Friday and everything and I don't want to let this ruin my weekend worrying about it, but it IS going to be in the back of my mind all weekend.

zoom44

there is no need to worry over the weekend Dtech. because you are exactly where i was a month and a half ago, i can tell you right now where your order stands. it is not a pre-order as defined by mazdausa. it is a regular dealer allocation order. there is basically no way to fix it now. there have been some to say it could be fixed but even though mazdausa supposedly told my dealer a way to fix it he can't. you will not get any email updates. i was told that i could get the gift, but now there is the conflicting info that Hercules is trying to straighten out with them. He's taking point for us on this issue, but if you like you could email rx8orders@mazdausa.com yourself and ask them. it would be interesting to say the least what answer they would give you.
so forget about it for the weekend, have a good time. just be glad your car is ordered correctly.

ARRGHHH!!! is barely the word for it.

DTECH-RX

Well, thanks for the moral support Zoom. I'm trying to keep my hopes up, but I understand that I'm most likely in the same boat. Maybe Monday will be "good news" whatever that can be at this point.

And yes ARRGHHH is most definitely not the word for it, but the word I would have used was not appropriate since there are likely children and weak-hearted / easily offended adults present on this forum.... LOL.

(at least I got a laugh out of that )

BTW.....if they did screw up my pre-order, it's going to cost them at least matching my $500 deposit off of MSRP or they can give me an extra $500 on my trade, if they ever want my business again.

zoom44

yeah i hear ya. i'm considering asking my dealer to throw in the cd changer or those strakes that go behind the front wheels.

DTECH-RX

I would absolutely ask them to. They didn't process your order correctly which means you are getting cheated out of part of the experience and some tangible benefit unless they do come through with the "gift". There is no way they can really reimburse you for that so it should cost them some kind of concession or discount!

khoney

OK, now I'm concerned too. I went to a dealer prior to January 8th and gave him my specs for ordering. I was under the assumption that it was a pre-order. Now I'm not sure. Come to think of it, I recall him telling me that he had the manager change one of the orders to fit one of my specifications. That sounds like an allocation to me. I'll really be bummed if that's the case - I was confused myself about the pre-order program. I thought it meant that the initial dealer allocation could be filled with 'pre-ordered' cars. Is there a separate dealer allocation besides the pre-order program? That doesn't make sense to me, because the dealer could get 100 'pre-order' requests, then have 80% of them back out, leaving the dealer with way too much inventory. I assumed that the the initial dealer allocations prior to production could ONLY be filled with pre-orders. Can someone enlighten me?

BTW, I got the March 19 message too, even though I ordered prior to January 8th.

zoom44

that's what everyone thought but apparently it's not true. however if you got the email "acceptance of your order then you are a pre-order as defined by mazdausa. if you got the "congrats your order has been accepted by the factory" email in march i believe that makes you first pre-order group. if you only got the " congrats a dealer has placed an rx-8 order for you" email than you might be in the second group.

DTECH-RX

Dealers get a different amount of allowable "pre-orders" depending on their overall dealer customer service, awards, and sales performance. On top of that, they also get some regular allocation cars where they can spec out the cars themselves for inventory. Pre-orders must have names on them in order for the dealer to be able to enter the order while regular allocation cars can be ordered again, as just inventory with a customer name being assigned to one that is coming in at their discretion. I have heard of some dealers actually using ficticious names on unused pre-orders, just to get a larger overall allocation. A few of those dealers have apparently even placed all of their pre-orders AND allocations right off the bat in order to be able to charge customers more for the cars since they won't have any "reserved" at MSRP.

TreknMazda

Hey, some of us in the second allocation still don't have no stinkin' email :p

The one comfort factor I do have is RX8orders said they verified I do have a car on order and it is part of the pre-order program.

I wonder how many miles I will have on my RX-8 when the emails start arriving

Maybe Mazda will train the dealers better for the RX-9 pre-orders

DTECH-RX

I also got a confirmation directly from rx8orders saying that my order was there, but given my current circumstance with what my sales guy told me earlier, I'll know either way for sure on Monday I hope.

DTECH-RX

Well guys, it's just as I suspected and Zoom had mentioned. I'll start out by saying that I finally was able to talk with my sales guy again today after I called HIM (he was suppose to call me on Monday). He is still telling me that he's "not sure what happened...I watched the person enter your order", but it still is not showing my name or e-mail address on it and they are "trying to correct it". He also told me that "my car" would be here in June to which I asked how could that be possible when my order date of 2/27 would put me in the third preorder allocation with delivery in late summer or early fall? Of course he said this was part of what he was still looking into. This right here tells me that this HAS to be a regular allocation order that their incompetent order processor placed.

He said that he was still following up with the "RX-8 Manager" to correct the situation and research all the details so that I do get the preorder gifts and the whole deal, but that he would have to call me back later tonight or tomorrow with the info. At least he mentioned the Mazda Rev-It-Up event (which I'm already signed up for of course) and that he would look into that as well.

I know some of you are probably saying "well hell, at least you can get your RX-8 earlier!". That would be all well and good if I had planned for it that way, but that throws off my whole down payment / financial / car trade-in plan and time frame. I can't wait to hear what else he has to say "when he calls me".

I said it before and I'll say it again.....this is going to cost them!

DTECH-RX

Looks like there is hope for me yet! My sales guy called me back today and verified my e-mail address and so forth with me. He said that they were able to add my name and e-mail address to the order and that I WILL be getting the preorder gift and everything else associated with being a preorder. This means I should hopefully be getting the follow up e-mails from here on out. He is still saying that my car will be in, in either late June or early July which I did mention was going to throw my plans off a bit, but to please let me know the minute the car shows up because I don't want it just sitting there (someone might take it for a test drive or something).

Anyway, he also said that he will let me know about the dealer VIP day for the Rev-It-Up so I can go on that day if I want instead.

Things are definitely looking up, although all things considered, they really weren't that bad in the first place now that I've had time to reflect.

The "early delivery" is still going to throw me off a little in the financial plan area though. Guess they'll just have to make up for it by giving me the two additional months of payments toward my trade. :D

Uncle Tim

I ordered ( in person ) on March 6. I watched the sales manager put my name on a car he said he had already ordered that happened to be to my spec. Then I got the March 19 "factory has accepted" email. So where am I?

Renesis08

Up to today I have not gotten any confirmation. My dealer said the car is going to be started in June so I should receive something by then. Hopfully .

DTECH-RX

Tim, check with your dealer about your projected delivery date. They should have a general idea about when your car should be in. From the sound of it, you and I are in the same boat so I suspect our delivery dates should be similar (June or early July).

Welcome to the forum!

Uncle Tim

Thanks DTech

I guess I,m wondering how that could be since I ordered relatively late. Anyway, do I get a CrackerJack preorder prize? Any idea what it might be? I'll call my dealer Monday to see about the delivery date.

Also, how come I can only find ONE other member BRAVE enough to order the Nordic Green?

Elara

Don't worry, everyone else is going to be jealous when they see how great it looks on our cars!

DTECH-RX

Sorry for the delay, but I was out of town this weekend....

Tim, if you read this whole thread, you will see why that was probably the case. In short, your dealer probably had a regular allocation order left to place or was able to match up your request with a car they had already ordered as a regular allocation and convert it into a "preorder" by adding your name and e-mail address to it.

As for the green, from what I've been able to see of it, it looks like a really nice color. I guess part of the green being less popular is that it hasn't really been seen here in the states in person as far as anyone can tell, on an actual car. (people have seen "paint chips" at auto shows though) I think until the car is actually seen in person in this color, it won't have the following the other colors do. The other is just personal preference I imagine.