Dealer Scratched Radio and Molding During MP3 Installation (170kb of photos) - Page 2

Apr 29, 2004 | 06:14 PM

#26

93rdcurrent

The Stickinator

Joined: Nov 2003

Posts: 1,328

Likes: 0

From: Portland, OR.

Glad to hear it went smoothly for you.

Apr 29, 2004 | 06:40 PM

#27

cortc

Registered User

Joined: Mar 2004

Posts: 1,401

Likes: 0

Some of the dealers should not be dealers; that is absolutely unacceptable... If they can not even put a radio in without all of that damage forget about the whole dash, I would make them give me a new car; and make sure to take pictures and send them to Mazda...

Apr 30, 2004 | 06:03 AM

#28

Deslock

Thread Starter

WWFSMD?

Joined: Jul 2003

Posts: 597

Likes: 0

From: Massachusetts, USA

Quote:

Originally posted by cortc
Some of the dealers should not be dealers; that is absolutely unacceptable... If they can not even put a radio in without all of that damage forget about the whole dash, I would make them give me a new car; and make sure to take pictures and send them to Mazda...

I did call Mazda about it and explained my concerns, but I decided not to file a formal complaint without giving the dealership a chance to rectify the situation. While it's a bit shocking that they could screw up a stereo installation that badly, I don't think it warrants demanding a new car (though I considered it).

BTW, I've actually talked to several people and apparently dealers scratching interiors while installing stereos is not uncommon. Even professional shops sometimes do it (as in God of Thunder's case). Before the WRX and RX8, I always upgraded my cars' stereos and speakers myself and I never scratched anything (well anything visible). So from now on I'll just do it myself.

Apr 30, 2004 | 08:02 AM

#29

God of Thunder

Guest

Posts: n/a

Don't go for the buff out option if you have ANY other choice. You will always notice it because YOU know where it is. Make them do all of the replacements, and make them throw in another option for the pain and suffering.

I get really nasty when somebody screws up my stuff for no other reason than stupidity or carelessness. If they thought they were having a problem getting it all apart they should have stopped and asked for help. Or hell they could have told you that they just don't think they can do it without F'ing up your car. I could respect that.