Friend of mine bought a 3 brand new for cash from a dealer in boston, and moved to NY a couple months later. She went to the nearest NY dealer for an oil change and some other maintenance (9k or 12k or whatever), and the service guy told her no. He said they wouldn't do work on it because she didn't buy it there, and that she should drive back to boston to have the work done there, or at least the closest other dealership, which is ~2 hours away from what she tells me.

So this is bullshit right? She said he was an ******* but still, can mazda dealers refuse to perform service on a mazda car because of that? I wonder what MNAO says... I told her to call but I wonder if anyone on here has heard of this?

 

Can you be more specific? Was this warranty work or out of pocket maintenance? They cannot deny a valid warranty claim but if its just a oil change that she would pay for they, as any business has the right to refuse to serve a customer. Why they would refuse business I do not know.

 

what dealer?

 

Did she ask it for FREE? Just wondering... just like expo said, why would a dealership refuse a business

 

River...something in NY, or maybe its a dealer in a town called river...something.

She didn't want anything for free and it wasnt warranty.
She wanted to pay for an oil change, and pay for the maintenance on the schedule.

 

Considering the way things are now , Im shock that anyone would be turn down. Maybe there is something she ain't telling you, or she really pissed someone of.

 

most metro ny dealers suck.....thats why a majority of the members here travel to jersey for one dealer in particular

 

Business's have the right to refuse a customer service. If its warranty work that was recommended by another dealer, they have the right to say they have to run their own diagnosis.

I feel like theres a missing piece to this story, something is not adding up.

 

Which NY dealer ?

I know all NY dealership suck **** but I just wanna know which.

 

If theres a town with river in the name, or a dealer with river in the name, thats it.

and yea it doesnt seem right, thats why i made this thread.

 

thats bullshit. if i move back there they are going to say "get your work done in oregon"?

no of course not.

get her to come on here and post it or write it down and you post it. get the name of the dealer. post it here. did she talk to anyone else at the dealer?

 

pix. or it didnt happened.

 

heheh..

 

Any private business can refuse retail work from whomever they want.... (except on human rights grounds - disability, race, orientation, etc.)

However, in their Contract with a Car Mfg., a Dealer cannot refuse to do warranty work on the basis that they were not the selling dealer.

Call MNAO - they will have a little chat with the Dealer Principal.

 

yeah they can refuse work to anyone they want but idk why they would want to

 

hahahah

go sox!

 

snowflakes, is that watch in your sig a Breitling? Do you own one?

 

as its been pointed out, they can refuse. but its still utter bullshit.

how many used cars get serviced at dealerships? it would be a kind of sucky world if used cars were refused to be worked on.

 

it is... he/she had a different sig picture that plainly said breitling. Either a really huge fan or an owner I would guess...

 

maybe I should put up a pic of my Tag Heuer Link Calibre 6 timepiece in my sig....