I hope the touch up paint Mazda is sending matches your car's color.

Just kidding ! I am jealous since I've got nothing from them yet.

All I got from my dealer was grief for not filling out the survey with all perfect marks. I marked them down for a few little things, mainly their lack of product knowledge. My salesman, who didn't really do much at all, explained that if they get less than 98 out of 100, the salesman doesn't get paid. He really seamed to lay the guilt trip on me. Oh well. Should have made that clear when I bought the car.

i gave my dealer way less than perfect marks. one reason is they had one of their car jockeys drive my ordered car 25 miles from 1 dealership to their other dealership without telling me until i saw the speedometer verification form. they never called me to complain about the low scores though.

My dealer didn't actually call to tell me about the poor marks I gave them. I actually walked into the dealership to drop the car off for a new oil pan. The sales guy saw me pull up and headed right for the door to "greet" me. The first thing he did was ask me everything was alright with the car. I told him I was happy. Then he went told me that he wasn't getting paid because of the poor survey. I explained why I gave them the scores I did, but he still tried to make me feel guilty.

i doubt he didnt get paid.

I am not sure whether he got paid or not. He claims he didn't, and I have heard in the past that car sales commisions are contingent upon surveys. And not just Mazda, but at least Volkswagen and Nissan.

I find it hard to believe that they would not pay the employee because of a survey. surveys are random, depend on moods and are opinionated.


If an employee does not know about a car, its the companies fault they should provide the training that is needed. Personally I believe every employee should have to attend a class, which would detail a model, for each car.

My salesperson said that their incentive is based on the survey score (not the actual commision on the sale) and that the incentive potential is larger than commission -- in other words -- they depend on the incentive to actually make any money.

I received great service during the pre-order sales and purchase process so I gave perfect scores on all items.

"Not getting paid" is a little confusing. They do get a commission when they sold us the cars. The survey guarantees them a bonus if all the marks are high.

So, many dealers instead of providing product knowledge and great service, try to rig the survey so they get a good score and make extra money.

Free touch up paint
 

Did anyone else receive touch up paint in the mail from their dealer, it came in a steering wheel shaped box. Pretty cool as I was about to go purchase some.

no, I never got that sterling wheel with paint
I'm gonna call my dealer
I wanted that damn touch up paint

This is a "Welcome Package" they now give these to all new owners of Mazda vehicles (or at least most). I got one when I bought my '01 Miata, and when I went in to purchase some accessories including some paint, they acted like I would get some from Mazda for sure, but I ordered some anyways, so now I can paint up a storm........ damn I hope I never have to though.


Note: the Welcome Package comes in different boxes for different vehicles.

Just got my touch up paint yesterday... nice "touch" .. (by Mazda)

A got a free oil change from the dealership (nice, thanks), but I haven't got so much as a magazine from the Mazda organization. (I did get my $500.00 card but that is a different category from "gift".) This is my 7th Mazda so there is nothing going on here to do with reorders!

Well I wasn't preorder, and didn't fill out the survey, never bought a mazda before, still got the little steering wheel with the touch up paint. I also received a letter entitling me to a free oil change. Now where is my complimentary MS Spoiler? (damn those are high)

In the past, we've always received a free bottle of touchup paint and an oil change as a thankyou for filling out the customer satisfaction survey after taking delivery of our new Mazdas. I suspect that this is the same situation, but they've decided to put the paint in a fancy package. :)

lol:D

I am in the category whom have received NOTHING from Mazda so far. I wish they would be consistent and send everybody the same things.

With my luck I will get blue touch up paint (my car is velocity red).



:D

Also I should point out that the offical "Customer Satisfaction Survey" from Mazda NAO came in the Welcome Package. So this can't be related to filling that out. Any survey you got up to this point in time most likely came directly from the dealership and goes back to the dealership for their own internal survey. The offical Mazda survey is taken on the web at www.mazdawelcome.com and you put in the ID that came in the letter in the steering wheel box.

Why do I feel like I am missing a lot?

Weird... just got mine today. Didnt expect it. I love getting unexpected gifts.. heehee

Q: How can you tell a car salesman is lying?

A: His lips are moving...

:D

My guess is they get some kind of a bonus or spiff for perfect marks on the survey; if you ding them a few points, they don't get paid that bonus, but they still make their regular commission on the sale of the car.

[edit: D'OHH! I should have read the entire thread before replying... :)]

Of course, there's no way any salesman that lies to me is going to get perfect marks on a survey... Like the one who tried to tell me that my trade-in needed a new clutch (it didn't) and so he could only give me $3000 below wholesale for it. :D

I got a survey from JD Powers today for initial quality. It was about eight pages and 120 questions.

They included a one dollar bill as appreciation for my time. It took about 30 minutes to complete it, that makes it $2/hour, way below minimum wage. Just kidding !

Wow, now there's some great ammunition!

"If you'll sell me this RX-8 at $400 over invoice, I'll give you a perfect score on the survey."

:D

Just wanted to confirm my suspicions that this paint is sent when you return your customer satisfaction survey. I forgot to send mine in, and found it under a pile of papers a couple of weeks ago. I mailed it, and last week my touchup paint arrived in the mail in its little plastic steering wheel.

Given that I returned the car back in October, this could only have been triggered by the receipt of my survey form.