Hi UpstateNY - congrats on the new car.

I really didn't like the attitude of the service manager in Williamsport when I talked to him on the phone, but that was almost 1 year ago so it could all be different there.

I didn't like the Binghamton dealership personally because they made me a terrible offer on a dealer-demo RX-8 which had been driven by the owner's son (and the salesman didn't seem the least bit bothered that the owners son would be pounding away on a performance car before they sold it to some sap customer). 'Sonny-boy' had even spilled his mocha in the cupholder and no one had cleaned the residue. I banned them personally, but their service depertment may be just fine.

Vincent Mazda in East Rochester went from bad guys (widely know for a horrible service department) to good guys (new service manager) who gave me some great service, then back to bad guys (another new service manager and a heap of bad service to me).

I recently went to Ontario Mazda in Canadaigiua and was pretty happy with them, plus they send coupons in the mail and do free oil changes, but they're also in the wrong direction for you.

Personally, I recommend trying to get info about the place in Binghamton and using them since they're close to work for you. I hate how much trouble it is for me to shuttle my car back and forth to service centers 70+ miles away.