^ Wow just Wow....:confused:

wow.... brices screws over another another member....

where are all the rr fanbois coming to his defense?




oh wait.... hey brice try this defense:
"um your paint is peeling because you washed your car too many times and didn't use the appropriate type of car wash as described in the warranty paperwork that came with your bumper"

Who are you again?

All of this crap came from poor packaging..and failing to purchase shipping insurance for the package

We all need to remember when trying to save a few bucks...especially on big easily broken items..that the insurance is mandatory...and it costs the shipper and the buyer money :)

Don't know who dropped the ball here..but we should all learn from this......Buy the Insurance :)

The claim was denied because Fedex has a requirement of 6 inches of padding all around the product of some sort for it to be approved. If you have ever seen the box that mazda ships it out in it is a tight squeeze on the corner tabs.

How does Mazda ship it? I can't see them sending it anywhere without insured shipping :)

Still don't see how this is in any way, shape, or form the clients fault...or problem

From my way of thinking...... correct way to have dealt with this is to replace it with another new one..and to have sold the freight damaged one to someone for a reduced price...

But what do I know :)

LOL that's the problem right there.

For the 90% of you that get your parts from RR without any problems, be happy. I'm sure it "came fast and with great customer service"

For the other 10%, you're shit outta luck. I hope you have a strong aversion to refunds, because this guy will never give you one, and it seems like even a full " store credit" is rare. Everything I've read is always just furious attempts to pacify the customer with half-ass promises and fixes, like in Mikey's case here. Suggesting that a customer borrow some forum member's extra bumper? LOL...

I swear to god how long does it take people to figure this out about this guy???

agreed

If the person at fault is the one who painted it, he or she should not have you spend your money to send it back. The painter should, either, pay for the shipping or pay for a local shop to repair the bumper. But then again, that's what a good shop would do.

Best of luck with your situation.

did nt the costumer shipped the bumper paying the first time when he saw the damage to gettit fix, and now he want to shipped a second time the contumer payin for that again , ..come on RR i will never buy shit from u ....period

Yeah, the usual suspects want to call the voice of reason fanbois, but think it's ok to kelp piling on their negativity. Classic h8r hypocrites. I don't know any vendor that would offer to pay shipping on a large item like this, let alone split it. I'm neither for or against the vendor, just sayin' .....

Oh My.... well I can say this, If a restaurant failed numerous Health Inspections but was allowed to stay open would you still eat there? No

Any other vendor would have

1. shipped a replacement with a return shipping label
2. paid a local shop to repair the item

Any other vendor? The way you guys exaggerate you don't need any fanbois to shoot holes in your preposterous assertions. That thing costs several hundred dollars to ship each way and the only vendor I can think of that would cover it would be the one who charges more than MSRP.

I work for a damn reputable company and the only way we'd cover something like that was if you were a longstanding customer who had spent millions of dollars on our products, and even then maybe not depending on the owners mood.

:spank::puke::crazy::bootyshak:cussing::bottom: :whipping: :nopity::nono:

so by what you are saying team.... RR doesnt stand by his warranty unless you are a long term customer who spends a lot with him?

is it really too much to ask for the vendor to stand behind the product he sells?

.......

Posts containing Personal Attacks have been removed. The title of this thread is RaceRoots Feedback. Lets keep posts about that and not about each other.

I stand by the warranty, I wanted to be entirely sure who was at fault. Whether it be the painter or the customer or even Mazda for their primer. Unfortunately lately too many customers have been dishonest and try to take advantage of us hence my lack of believe in customers as of late.

The bumper will be repainted and returned when the customer is ready to send it in.

Also want to note you live in your own world with your comparisons of what you expect from Manufacturers.

Here is an excerpt from Summit Racing:

We do not require an RGA number for parts still covered under the manufacturer's warranty. Make sure you include your return slip or a copy of your invoice and provide us clear directions on how you would like your return handled. Ship it back prepaid UPS or through the post office and Summit Racing will handle the rest.

This is common for all returns warranty related or not, the buyer will have to pay return shipping.

Just recently my Black and decker Toaster oven broke and was only 6 months old. Called in for warranty and said they would take care of it. I was however responsible to send the old one back in at my own cost.

Brice: This isn't really a warranty issue...so don't make it into one....

It was a freight damage claim that was un-insured for whatever reason..and the customer got a broken bumper that wasn't properly repaired (that from my way of thinking wouldn't have been accepted in the first place)

A warranty issue would be if the paint was peeling on an otherwise untouched bumper....and then it would be Mazda that would be dealing with it

If that is your business model so be it. I am talking about VENDORS not manufacturers. I purchased a set of rotors from rotorpros with painted hats. When they arrived they obviously packed them before the paint cured and all of them had the paint stuck to the packaging and it came off the rotors. I contacted them and sent them pics. They sent me a new set with a prepaid return lablel to send them back the first set. Now that was customer service. I would buy from them again. I purchased Rear Aero Flares from a company on the east coast in BB and when they arrived they were NG. I contacted the company and they sent be the correct color also with a return shipping label for the incorrect set. I understand what you are saying about manafacture warranty but this was not a factory defect just a poor paint job and poor packaging of the item. For what it would cost YOU to send the bumper back to him after it is repainted, you could just salvage this mess by having him go to at least 2 local shops and send you estimates then send him payment for the lower one. Case closed and both sides are satisfied. Instead you go with this Ship it to me I will have it fixed and ship it back. What if it gets damaged in shipping again? And then to tell him to ask to borrow someones bumper during this process which could last up to a month. Come on that makes no sense at all...

And as for you toaster oven, I would have taken it back to the store I bought it from and got a new one....

....

Man I wish I could bump his other bad guy thread..... This vendor truly is a piece of work

Actually it is if you re-read.

Bumper broke in intial shipment and had a crack. ( this was originally pre-painted from Mazda) The Crack went into the bumper told the customer I can have it fixed I did. It was reinforced and re-painted.

Sent it back out, he was concerned about doing this whole process and I extended him a 1 year warranty on the work of the bumper and here we are today.

So tell me how this isn't a warranty issue because he had the bumper for 6 months and was content until it started peeling.


I am not rebutting your response at all but want to make a few notes:


Rotor Pro's is a manufacturer.

Had this been the first go around I would have just had it painted over there to eliminate all this mess. BUT it had been back and forth twice already since a local company that I use for paint and repair work is responsible for the work I am holding them accountable since I have gotten them in agreement to fix the bumper.

As for the Toaster oven most stores will not take anything back irregardless past 90 days.

In case you didn't know 6 months is 180 days which is well past most stores return timeline.

Also a few people have made comments about how I run things, which they are entitled to question. If you think you have the perfect model for running a business I encourage you to do so in this community and economy. Look forward to see how it goes and I want to see how well or bad you do.

I get it there are a few out there that hate me, thats great I don't care. In the end some that have made bad comments about me before STILL buy from me which at times I want to tell them off but I don't.

I don't care either way, I try my best with what I have and what I can to persevere and succeed. If I make mistakes I will do my best to make it right.

Yet again Look for another product release the end of this month (Exhaust System) that will blow out competitors prices, maintain stock and make everyone happy.

This thread is well beaten to hell about this subject, lets move on.

^+1
I guess some of you would consider me lucky, but I have purchased several things from RR and never had an issue with Brice. He has gone overboard to assist the one time I did have an issue (which was noticed immediately after receiving the item), and happily donated items to our local carshow. I think some people just have unreal expectations of what customer service should be. I realize this is just my opinion, but I will be happy to continue purchasing from RR.

Not sure where the post went about people here complaining yet still ordering shit from you but I can assume that was directed at me, do to the recent item you shipped to my place.

That item was ordered by another member who ordered from you and had it shipped to me for safe keeping until he gets back from the sand. I would never order anything from Race Roots.